De Meridian Loyalty Card Services review: De meridian card and their bronze package

Hi I have having issues with de meridian
We got a call that we won a prize which are free and we went to the element there it was a setup so many people two three families were there and both of them took their packages as you sign up the will clap for you and say welcome to the family we took as well did the same for us
I told we will receive the card after 7 days as 8 day I started calling and mailing just making me do this go email us and not replying asked them to book a simple ticker for dinner cruise which was a free gift they cannot even book that for us till now not responding
Need help getting my refund