Menu
Login
First of all, our couple initially only agreed for a few days stay of hotel which their sale team was charging AED 790 in the first month during a promotion event of DeMeridian in July 2024. So, I provided my card details. But, instead, their company charged AED 19,000 from my credit card for 24 months of your travel package on date of 31/7/2024. I requested for a full refund next day on 1/8/2024 but the request was not properly answered and their management team insisted us to try your booking services first and made fake promises to us during past 6 months.
When I asked for Umrah Trip arrangements in early January 2025 one month advance for booking in emails, their reservation team has taken their sweet time for preparation and made false promises that my demands would be fulfilled in a few days every single time I followed up. It took them 2 to 3 weeks to find and book 2 hotels in Mecca and Madinah which were ridiculous that anyone can go online could do it in 15 minutes nowadays.
After almost a month of my constant follow ups on a daily basis with calls and occasional emails, their reservation team has given us the options of cheap hotels outside the town of our destinations (Madina and Mecca) and charging us almost 3 to 5 times of the actual market accommodation fares. I was sharing them comparison of their offered options with the market prices and amount they were deducting from my credit card as per their emails with hotel options which I saved them. They even asked me to stay in Airport Hotel with my family for my entire trip in Madinah.
The best of their scam was that this company promised return flight tickets for the whole family for a trip to almost any part of the world and kept on saying that their reservation team would arrange the tickets till the insincere denial during last minutes last few days remaining for the trip and asking the customers to purchase them on their own with late high air fares while stating that your company would not bear the full cost but certain limited amount of the tickets fare. That could be clearly considered as a shameful act for any professional group of people. We have no idea how many innocent people have fell into your trap being pushed last minute and inevitably accepted these unfair offers. Let alone the additional booking fees their reservation team was asking.
This is how their company manipulates the customers and their fraudulent activities shall be exposed soon. As I already mentioned that I have no longer trust in their company and its associates with false promises. I thank Allah that I did not get into their manipulated arrangements for our Umrah trip to the holy lands. Alhamdulilah..!
In conclusion, I would again clearly say that they are not trustworthy and they would give you irrelevant excuses and make you delay your travel plan until last minutes. I hereby demand only a full refund of AED 19,000 back to my card and I have given them months, but De Meridian company failed to refund fully in given time, they did not even discuss a single word regarding the refund process, they would just simply divert the topic to continue using their scam services and only legal proceedings may help in my case.
I have tried to contact multiple sectors of Department of Economy and Tourism: Dubai Consumer Rights and lodged multiple Complaint files officially but have not received any conclusive response even after 6 months of time. Therefore, I am starting social media campaign for all the victims affected and cheated by the De Meridian Loyal Card Company during this holy month of Ramadan and your discussions are welcome for the legal case filing against this fraudulent company.
They have now established another company to continue their scams since their frauds in the name of DeMeridian is being exposed and compromised. If they continue their scams, we will share a list of their other company selling fake packages in the name of event organizers.
Recommendation: Do Not Engage with this company or fall for their fake promises with cheap promotions espcially in their sale events.
