Dell’s earns a 2.1-star rating from 576 reviews, showing that the majority of computer users are somewhat dissatisfied with their hardware and support.
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replacement of damaged adaptor
Hello sir, my laptop"s adaptor is not working. below is detail of my laptop: laptop model
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inspiron 1564
Date of purchase _21-04-2010
Service tag - 43gd585
Exp. service tag code - [protected]
Charger-cn-0k9tgr-73245-oin-02uh-400
The complaint has been investigated and resolved to the customer’s satisfaction.
computer
i went to dell web site and bought a stuido 17 fully loaded computer for 963.00 on sept 18 2010 got email said will be delivered oct 7 2010 then i check my email next day email said oct 14 2010 so i went in chat with one of empolyee he said he do not know why so i called and they told me that a part number for screen was going to be different i said as lond as it is an 17 inch screen i do not care send my computer they said ok and i said for all my trouble i want an tv tuner they said we will check with sup and said ok so then they kept calling me said they could not get the part so will you cancel your order i said no no no you put the computer on your web for 899.00 so that is what i want they kept on calling about 5, 6 0r 7 times tring to get me to cancle order i said no my husband said no because all you want us to do is cancel order then you will jump the price up so no we will not cancel order so they called again last cancel you order we said no they called last night about 6:30 and said we are going to cancel your order now i want my computer the stuido 17 fully loaded with my tv tuner from them there order for my computer said it is in production they even took off 10.00 and now my computer is 953.00
The complaint has been investigated and resolved to the customer’s satisfaction.
taken my money but not delivered the lap top
I would be very careful when ordering any item from Dell.I have been debited with the cost of the computered ordered, but with no delivery.Their Courier Porulatot, delivered a package, with no contents listed.I assumed it was the dell computer, but it only contained batteries for the computer and the response I get is that I signed for it.
I am at a loss as to what to do next.Called Porulator, whose response is that it is a dell problem.
It is a business computer, they say they will replace it in the next 7 to 10 days.
My experience with dealing with them has been appalling to date.
I would caution all to be customers.Do not allow them to debit your credit card as once they have the money, the consumer as per them can go to hell.They have no intention of maintaining a long term relationship with you.
my oder no is [protected].
In August 2010 my son ordered a Dell laptop for the new college year. They said it was shipped however it never arrived and was sent back to Dell in September. My son had to purchase a laptop for classes so he went and purchased a different model. In Sept 2010 he was told the refund has been sent and should expect a cheque in 10 days. No cheque arrived. Late Sept during follow up he was told an electronic money transfer would be made within 10 days. No transfer was made. Between school demands and then the Christmas holidays several months had passed. November 16 2011 I, as a father got very upset and my son had stated he has made every attempt to follow up on this refund. I decide it was time for me to get involved. As a father I did not want to over-step my bounders in my sons' life, but enough is enough, I explained to him. I spent from Nov 16th to Feb 8th hunting down the proper information to assist in this episode smoothly yet promptly. Feb 8th I finally get a hold of Dell explained the situation and felt I was getting somewhere. First I was told the refund was given. Then I had my son check all his accounts for fear he my have missed the deposit. All bank records show no such deposit. Feb 11th I get in touch with Dell again. They confirm that the payment did not go through and yes we are to receive the refund. I am given a case number and told it would be 7 to 10 days. Feb 25th I get a call from Dell at 8pm. No cheque has been sent yet as that department is still processing it. I have many notes at this point and see in my own writing all the "Red Flags" flying. I explain that if this is not settled I will take action in small claims court. On March 8th I receive yet another call saying that Dell is still working at writing the cheque. Then I explain, I will be filling a claim on March 11th 2011. On March 10th I called Dell to get an address so I can send the paperwork on this small claims action. I spent 1hour 33min trying to get an address from them. No one would tell me. I talked to managers and supervisors. They all kept saying they have my information and they are working on it. Finally I did get the Head office address. Also I was told that I would receive a call by the end of the workday as to this urgent request on my part. I can wait till the end of the day but on March 11th at 10am I will be filling at small claims court. After 8 months and waiting 7 months for a refund this has become a pain in the, assk me how I feel. If you have read this far then I may as well let you know the laptop top was a school promotion and the cost of the laptop was $544.38. Yes that's all. Why does it take Dell so long to refund $544.38 to a student struggling with money? The frustration I am feeling goes far beyond the $544.38. Dell should appreciate people like me that have the patience of "JOB"
Signed
Customers do have the final say.
refund of overpayment
My father maintained an account with Dell which had a credit limit of 5000. He recently passed, but shortly before passing he wanted to make things easier for my mom, so he paid off every account he could. On some accounts, such as Dell, he paid twice, resulting in a credit balance (That is, he was owed money by Dell!) of 680 dollars. He has since passed, and Dell is making it impossible for my mom to get the money. First they want a copy of Dad's death certificate. Then, after Mom sends it to the payment center by mistake, they claim that the payment center can't process it, and they want us to send ANOTHER copy to their Minnesota office for review. The financial services division directs me to speak to DCM, who handles their probate accounts, but DCM tells me I need to speak to Dell Financial. No one helps, no one can do anything, and Mom sits waiting for a refund that isn't coming. I am looking at my legal options, but have decide never to buy another Dell product if I can help it. This company is slimy to the point of oozing slime.
purchased in usa but warranty not covered in india
I have purchased a Dell Inspiron 1764 lap top from BEST BUY N.Y on 24.05.10. Service Tag no. 9B6SYL1. Cash memo Ref. No. 1531006
Now my son is using this lap top in India and facing some technical problem with the equipment. Service center people have refused to give any free maintenence, as it does not have international warranty. At the time of purchase it was assured that I will get all short of maint. in India for a period of one year. Can you please help me on this matter...?
Presently I am posted in Oman. My mail id is [protected]@omifco.com
My email id in India is [protected]@yahoo.in
Waiting for your reply.
The complaint has been investigated and resolved to the customer’s satisfaction.
problem with recruting staff
Hello der,
I Dhruv one of the craziest fello for Dell.I really have craze for Dell..i really wanted to be a part of Dell as being employee...n wanted to buy Dell studio laptop sooner this month..I have cleared my interview and went further for VNA training...n after succesfully completing my VNA trainin..i had interview that day with MR SUman..Unfortunately he was very rude from the word go...n on that i had n fast...he was like have a sit for sumtym n then he will call..but no he dint called us...(he was knwin dat i kept fast)...neways...he took us for interview...n he said "I don hav command over my english" n blahz...i smiled n went off...this the way dell employee or recruiter treat?...i hav many frndz who hav dell laptop..n many frndz askd me which laptop dey shld go for...i hav alwayz suggested DELLLLLLL DELLLL...n i had n great plans to solve the issue of customes who call DELL after the warranty been xpired to replace wid a new computer/laptop...i had an gr8 plan to fix this prob..bt it was quite unfortunate...DELL employess aint have any "HUmanity"..dat was the impression i got...
order delays and lies
I have ordered a Studio 14 on 6/11/2010 and as per my sales Rep, A* and the Dell Order Status web page, I was supposed to receive the laptop on or before 7/2/2010.
I didn't receive it on that day, and the sales Rep had also told me she had expedited the shipment. Even her manager had told me the same. When I was unable to get the case any further a few days later, I contacted Customer Service. By then it had almost been a month since I ordered the laptop.
Now when I spoke to Customer Service, they gave me a new date saying that I would receive it by 07/26/2010. All the representatives except the last, named N* told me that they had made sure of expediting the order and that there was no request for expediting the order placed by the sales team. But I was told by N*, that customer service didn't have the option to expedite the order and that they haven't done any such thing. So that means that the other customer service reps, had actually lied to me in saying that they did expedite the order for quicker shipment.
When I hadn't received the laptop on the original date, I was told by the sales team, that there were no shortages in parts or backlogged orders and they didn't know why I hadn't received the laptop. When I finally spoke to customer service, one of them told me that there was backlogged orders because the laptop was in high demand. The last customer service rep I spoke to, N* told me that there was a shortage in parts.
So which one is it really? Wouldn't it have been fair to just tell me the correct one or if they didn't know for sure, couldn't they tell me that instead of making things up.
Now I don't know how much posting this here will help. I hope it does. As of now, I have also found outstanding issues form on the Dell Canada website and have filled it up with the appropriate details and complaint. I hope this things sorts out soon.
As of the date of posting this, I have waited for 1 month 10 days for a laptop to be shipped with the last rep, N* telling me that all dates given are just estimated and that they can't promise delivery on those dates. The picture provided is the website giving absolutely no information regarding shipping dates. It had all that information removed after 7/2/2010 since it wasn't shipped out the day it was supposed to.
The complaint has been investigated and resolved to the customer’s satisfaction.
has never worked right
A year ago I bought my computer. I specified what I wanted and that I was an information junkie and did a lot of graphics. Having been a computer owner since Comador 64 and CompuServe and later took classes I felt like I could figuare things out. there is actually a thread of logic that runs things. I had to get Vista, which to date I have yet to find anyone who likes it. I even bought a book...step by step did not work. Finally I got some help when they realized that I did not own this computer in 2007 and that they should not keep trying to charge me for stuff that is under warrenty. I have now had the E-drive, motherboard, power source, and a fan replaced and my problems are not over yet. I talked to the tech. the other day and he said he wished I could force them to give me a new computer...THAT'S SAD!
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer support
DELL Computers Japan have extremely limited customer services for foreigners, their "0120" 'phone number is one of those horrible "recordings" - of course, ONLY in Japanese - which I just cannot understand! When a human responds, I can perfectly well understand (however, other foreigners may have a problem since DELL apparently didn't figure foreigners would buy their products in Japan and have NO services in English...)
Bought five and a half years ago, the Hard Disk "died" after only a few months. It was replaced free-of-charge (which is the least they could do) however, the "old" Hard Disk was NOT returned to me... When I asked them about t, they told me they had destroyed it - How do I know if this is true or not? Personal information can be garnered from "crashed" HDDs - this is a very serious problem... Then, a few months later, the "motherboard" had to be replaced. They wanted me to pay and I said I would as soon as they returned my old HDD (I am still waiting...) When the computer came back, the keyboard had turned itself into an "English" keyboard although it is a Japanese keyboard. I have never used an English keyboard and don't even know where the "at" mark is. I finally managed to get hold of a very nice man who helped me return the keyboard to it's original setting. We have since moved from Tokyo to Yokohama, so I tried to contact the same man for the same problem... That's when, after trying their "0120" number, I called the other number he had given me, only to be told the lines were all busy and that they'd call me back. That was around 9am this morning... After calling back a second time - at around 11:30 I finally received a "call back" at around 13:30... I was told the person who had helped me before no longer works there. I was also told to try the "0120" number... The lady was quite nice to me on the 'phone and said she'd try to get someone to call me back. I noticed someone had tried to call my "keitai" (it didn't ring though...) but when I tried to call back a recording confirmed this was DELL but that I should try to find the correct number...?
If you're a foreigner with a limited amount o Japanese comprehension, although DELL is an American company, try buying a Japanese make instead - the Japanese are beginning to get everything in English these days! (That is, all EXCEPT for DELL...)
Thank you for your input. In fact I speak FLUENT Japanese, FLUENT French, FLUENT English, not to mention Italian and Danish... I am not yet fluent though in Computer jargon, especially when it comes to "talking" to a machine... I HATE those machines in whatever language, more especially Computer language. However, my complaint was about the lack of "Customer Service". When I finally managed to talk to a real, live human being at DELL (of course, in Japanese) she was very sympathetic to my problem and promised to TRY to get a technician to contact me. Later on in the afternoon, I noticed that although my cellphone hadn't rung, someone had called me. I called back only to hear yet another machine saying "This is Dell Computers but please try to find the correct number"...
Even though it seems you don't live in Japan, I'm sure you must have heard that presently, striving to become more "international", MANY Japanese companies are holding their "all Japanese staff" meetings in English...
BTW, you write (and I quote): "demanding that foreigners learn OUR language"... Do you speak Sioux? I'm impressed! Your English is pretty good! (Although the syntax seems a little "strange"...)
they stole my money
Hi,
I have an issue with an order I have placed with this company and I need your help in getting the matter resolved as soon as possible. Let me give you some background on the matter – hopefully, once you understand where I am coming from, you will be able to appreciate my frustration with the situation.
I inquired about the Dell AlienWare laptop that was advertised on the glory electronics website. Bella Lin contacted me and confirmed that I must pay $305 (USD) and she will send me the M17 Dell AlienWare. I transferred the money via Western Union (MTCN = [protected]). Bella then gave me a tracking number for my parcel and I eagerly awaited it’s arrival. On the 30th June 2010, DHL delivered a package to me – but it was not my order! It was an EPC gadget. It was a tiny cell phone like toy as oppose to the 17 inch screen Dell AlienWare I had ordered from them. I contacted Bella immediately via email and telephone and informed her of the mix up. Bella asked that I send her pictures of the package I received, which I had instantaneously done. Bella reassured me that she will rectify this matter for me. I tried to follow up with Bella on the 1st July and the 2nd July 2010 but to no avail. Bella has not been returning my emails. I frantically tried contacting her through the telephone numbers on the website
(+[protected] and +[protected]) but it keeps ringing and there is no answer. I then sent her an instant message (through MSN) and I told her that all I want is the laptop I paid her for delivered to me. In the event that she cannot do this, then all I want is my money returned to me. Still, I have not heard anything from Bella. I am so disappointed because I have paid a lot of money for this laptop.
Please help me get closure and resolve this issue,
Thank You
Preea Nattar
they have screwed up my order and now I have to wait twice as long to get it - no apologies and no compensation
Dell's customer service is horrible! They have screwed up my order and now I have to wait twice as long to get it - no apologies and no compensation. A customer care manager (Indian of course) told me in her horrible accent to go an get a glass of water and when I calmed down to come back and talk to her? I was just trying to explain my situation. It was so rude. You cannot talk to an american if you tried. I am having to suffer for a screw up that dell is responsible for, and it is a horrible feeling.
huge price differences
I bought the Nokia N900 at the end of April. Less than 60days the price drop with the EXACT same Dell Small Business Web site. Coupon LL17PBSTFKZ440. Almost 20% Price dropped within less than 60days. I called spoke with a gentleman. Came to find out Dell just a "middle-man". They can not honor or assist anything else from their manufacturer. It definitely was not showed any where on the actual product page they are not the direct merchant. Just a "third party" seller.
Amazon offers free financing PLUS no sale tax & shipping. Never will I buy anything from Dell again which is not dell product. Mind you for the EXACT same phone!
If they can not stay competitive selling the same outside product like other web site they should just stay with DELL only items.
Major Major disappointment!
The complaint has been investigated and resolved to the customer’s satisfaction.
is it true or a scam?
Good day
I have received an email on 22 may 2010 informing me that I have won a million us dollars in a dell computer lottery online sweepstakes international program. When I contact the claim agent he asked for a few personal details name, surname, country, adress etc. Which I forwarded to him. Then I received an email stating that the only ways that I can claim my winnings is to come to their head office in indonesia or pay r4500 via wire transfer and they will open an account with their bank and the winnings will be send to my bank in 3 hours (?) in south africa.
I have also received an certificate to certify that I am a winner from a barrister chris bailey from barclay chambers, 2a barclay road, london, e11 3dg.
Is this a scam or what must I do? There are so many scams on the internet but I don't want to get caught. Can you pse assist me in this.
Thanks for your help
René
My email is [protected]@gmail.com
René,
This is 100% scam. Please do not do what they are asking. you will never win a SWEEPSTAKES unless you entered your self. When they ask for your personal info they are doing that for ID theft. Now they are asking for wire transfer. Scam is written all over this.
I would suggest you contact your local police. These scammer makes a living out of hard working people.
Please don't listen to them.
this is a company that clearly does not care about the quality of their product or the quality of their customer service
I purchased a Dell XPS 1730 laptop two years ago for work. It arrived, I unpacked it and turned it on, loaded my software and began working. About a week into owning it, I went on travel and tried to use it without plugging it in. It wouldn't start. I checked the battery and it was at zero charge.
I let it charge for a while, or so I thought...but when I returned the battery was still at zero charge and remained so.
I rang customer support and they said that because it was a new purchase I would have to return the entire device. Since I was already using it for work and it was my only computer, shipping it off and waiting a week or more for a replacement really was not an option.
Flash forward two years... I accepted the loss of my battery use made the best of the situation...that is until my fan, motherboard, and memory chips all failed. Fortunately, those were covered by warranty and I had the tech warranty where they come to your house and fix things...so while at it I mentioned that my batter would never charge. Not only that, but the light indicating a connection to the battery would flicker as if the connection to charge the battery was loose.
I was told it was the motherboard and all would be well once that was replaced. It wasn't. I was then told that it was the power adapter and was sent a new one. It wasn't the power adapter. I finally was told it was the battery and that I had to go purchase a new one.
I insisted the battery had NEVER worked and that while I had no doubts that the battery was now dead as a doornail after 2 years with no charge, I also didn't believe the enclosure was properly holding the battery and that purchasing another one would just lead to the same problem and at my expense.
My concerns fell on dead ears. Despite having "premium" customer service and the lack of waiting or dealing with someone named "Bob" whose heavy Indian accent was barely discernible, I still was not able to communicate with these people. They just read from their prompts and didn't stop to listen to what was going on.
I believed the issue was due to a bad connection between the charging unit and the battery as evidenced by the fact that the charging light would flicker or turn off if I moved my computer, and by the fact that my battery seating in the computer was lose and rattled.
I was told the reason for the flickering was that my battery was dead...which makes NO sense because it stayed on when the computer was stable and not moving and only turned off or flickered if the computer was jarred or moved.
I now have a behemoth of a laptop that may as well be a desktop because it cannot work if unplugged and I am unable to get any help from Dell despite this computer still being warrantied.
I share this so that noone else will make the mistake I did and give Dell their business. This is a company that clearly does not care about the quality of their product or the quality of their customer service.
dell sells crap computers!
I spent hours on the phone today with Dell's "customer service". Of course, they are located in India and I'm in the U.S. I couldn't understand them and they couldn't understand me. Am I the only one that finds it maddening that these companies outsource their technical/customer service to these third world companies? Of course, when they pay them about the equivalent of a bowl of rice a day, I guess it's no wonder. After all, the execs have to receive their unbelievable bonuses every year.
My problem started with buying a laptop in September. By April, it was barely usable. By yesterday (6/10/10) the hard drive crashed. I can still access Windows, however, and asked if they would back up my files until I receive the new hard drive. I'm sure it would cost them somewhere in the neighborhood of $50 or less. I should have asked for the moon. They said they could back it up but they would have to charge me. Really?! For a computer that is less than 9 months old? If they hadn't sold me the defective product, I wouldn't be in this mess. One "manager" told me it was a' legal issue'. Really?! Do I look stupid enough to believe that? I know there is no law in THIS country that disallows a company from giving a customer something above and beyond the warranty in order to keep that customer.
Dell has lost a customer for life. I would live the rest of my life without a computer before I would buy another Dell. Run, run, run from a dell computer. Save yourself!
I would rather go without a computer then to buy a Dell
ever again.
I got one for my birthday in Sept 08 and have had nothing but problems ever since I got the damn thing. You call them
and all you get are people that you cant even understand and
visa versa. Then when my husband called one day they managed to sell a plan to him for malfunction for a entire
year. Yeah, right, I am still not letting him down on that
one. He is a smart man but till this day was unable to get
a thing fixed or corrected and still want to see me anohter
plan.
I have given up, when someone buys a Dell at a store, I
just go by him/her and say SUCKER... course I said
more then that.
Dell is pitiful and need help, first by getting some people that speak or English at least. Is that so hard Dell Computer ?
I suppose you say you pay them alot by the hour to the IRS>
Yeah right...You should be ashamed for even doing business in the US..
breaking fdcp laws
Today they made contact with me, I didnt have the information to do a payment since I was in the car driving, but told the rep. that in 15 min. (when I got home, I would make the payment) from that point I was called 4 times in a 30 min. period. At this point I was very upset asked to speak to a supervisor who then called me a liar and said that they never called me that many times and that if I learned how to pay my bills the calls would stop. I got into it with her, said somethings I probably shouldnt have said and when I tried to call back several times I could hear collectors talking about me in the background and they refused to let me talk to any other supervisor other then the one who called me a liar on several occasions. I called back to get their mailing address, which they refused to give without me talking to her and she said she had had enough of me today and then hung up on me. I have copies of the phone log showing these records and am concerned about harrassment esp. since such an unprofessional work place has all of my personal information.
The complaint has been investigated and resolved to the customer’s satisfaction.
deception and unfair business practices
Today, I found out that Dell had raised my interest rate from 10%+ to 17.57%. I was supposed to have a promotional rate, but was told today that I was sent a letter in Oct 09 and had not replied to it so my rate went up. I recieved no letter and asked why they could not have left an alert on my account online since that it is where I do my business with Dell and I was told that they did not have the capability to do this, quite laughable, since they leave message alerts online when they want to contact you. I pay on time and more than minimum, but they said the interest rate was based on a credit report that they had ran on me. I am not behind on any payments and always pay more than minimum on my accounts, but I have closed accounts that wished to raise my account with no good reason and I continue to pay those on time. We should not be punished for closing an account when we do not accept the super high interest rates that seem to be coming out of nowhere. Doing it just because they can, to me it is like being raped by credit cards for money because you can't say no and close the account without being punished. This problem is whith Dell's Financial Service, but I have had problems with Dell Customer Service since 08 and have even experience them breaking the law when we sent our laptop in for repair and they changed the numbers on the computer and sold it to another customer while we were still trying to find out why it was taking so long for Dell to repair our College Daughter's computer. I recommend to anyone that ask not to buy Dell products because of their customer service and failure to follow through with the purchased warranty for in home service repairs. I just fell into Dell Hell again and it is like being raped by them all over again and it is hard to get over it when nothing happens to Dell for their deception and unfair practices.
order processing
This is the letter I sent to dell. I never received a reply:
Please forward this to a supervisor. I am extremely unsatisfied.
I have been in it for 11 years. I purchased $100, 000 a year from dell for a company which switched to hp recently. I however, personally stayed with dell, until now. I will never order from dell again. And as the family it guru, this means my extended family will also go with hp from now on.
Here is the problem. I ordered a computer on may 5th, 2010, order number: 24699xxxx with the payee being (Mom's name) and the receiver intended to be (Father's name). There were three problems with this order which ultimately caused me to cancel the order and instead order from hp.
1. The order was supposed to be shipped two day delivery. It was shipped ground.
2. The order was canceled by dell, for reasons unknown, and I had to call [protected], extension 4161283 to reconfirm the order. I spent over 45 minutes on the phone and was disconnected twice in order to reconfirm. I am still completely unclear as to why the order was canceled.
3. On the day the computer was to be delivered, according to fedex it was recalled by dell, ultimately not delivered and returned to dell. I never found out why.
If the computer had been delivered as planned on may 11th, then I would have kept the machine. But given it was not received, I can’t be bothered to fight with dell to get a computer that should have simply arrived two days after having been shipped, without confirmation call. Note, the charge went through the credit card just fine.
I just want dell to know how poorly this transaction has been handled. This transaction has cost dell a customer that coordinates the purchase of around $1500 a year on dells and $4000 planned spending this year.
My company has been satisfied with our switch to hp and I imagine I will be personally too.
Having purchased from dell as both it for various corporations and personally since 1996, I am disappointed that the service is now so poor. I used to tell people, “I am a die-hard dell girl.”
Now, I will recommend hp products.
I am interested to see if you will do anything to change my mind.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service sucks
Dell Computer's customer service is non-existent. My sister had a problem with her computer, she couldn't get on line and Internet Explorer wouldn't open at all. She got no program discs with the computer. After much effort she got Dell to send her discs to re-install Windows. I was helping her to install them, but I use Macs so had trouble getting it to open the discs. We called Dell to see how to do it, but the guy in India refused to answer any questions, he just wanted us to pay him $70.00. Then maybe he'd try helping. Sounds like blackmail to me. What kind of company can't even tell you how to install the system without being paid, after you've bought their product. I won't buy Dell, neither should you.
i'm out of words...
I've bougt a DELL Laptop in 2017 that fail defective in last december. I've sent the unit to be repaired nothing less than 3 times at they're "Return to Depot" service center. They repaired my laptop with USED parts full of somebody else ### in it! The computer was returned to me scratched and some of the components did'nt works as they should anymore...
So far 4 MONTHS LATER, I'm just out of word facing the TOTAL LACK of intelligence and internal communication of DELL Canada. I've pass more than 10 hours on the phone to try having my equipment repaired and put back as it was before they mess up with it. ALL THE PROMESSES they've done never happen.
Finaly, tired and upset of they're non sense scripted ###, I had to intempt legal action agains DELL to get my money back. Piece of advice... STAY AWAY from that company that have no idea of what is customer satifaction at ALL. As a senior hi-end retail consultant my self, I've never seen in a life time a total lack of responsibility as DELL providing to they're customers. Treating peoples this way, it's just a matter of time for this company to get out of business.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Dell computer on February 2, 2017, with a warrenty ending in 2017.
The computer I purchase is a Dimension 3100 Series.
I have had to wipe this computer 5 times due to is not working.
Have called their tech support more than I care to remember.
One person had me on the floor for over 10 to 15 hours pulling out parts and still couldn't fix the problem.
Another person from customer care supervisor told me last week he was going to send me a new system, and found out he lied.
No matter how many times you have tech support helping you trying to fix this computer it doesn't work.
I have contacted the Dell in the USA, and have had no satisfaction.
No matter what the tech do, the computer still doesn't work. They will not replace this computer and I have lost work over this computer and they expect to be paid for a computer that doesn't work.
well I called Dell told them My pc crashed and would not issue another pc and this was shortly after my warentee was done so I had a friend fix it for me costed me a bit of $ but o well. I sold the unit after it was fixed I got another Dell from a local PC store and asked for them to change the owner ship or call them to ask if i can do so they refused to and then i was accused of a stolen unit from them I faxed a receipt that it was not what a bunch of hyprocrits. now my ? is if I have all cds to my unit and a person needs to have windows xp re installed can I use my cds for this or should i keep them to my owne PC only thanks
Purchased 2 XBOX Live 4000 points cards from Dell Canada's website. Website clearly states "Usually Ships via email link within 30 minutes" - Well, after waiting 7 days for e-mail delivery I finally called them and asked where my order was. I was told they did not have an e-mail address for me to deliver to. How that is even possible is beyond comprehension to me...but fine, I gave him my e-mail address. Then he says it will take up to 48 hours for me to get delivery. "Usually Ships via email link within 30 minutes". I just say fine, and he says he'll call back to ensure I got delivery. Next day, I log in to the Dell website and see my order has been cancelled. I call in to ask why, and they said a "verification issue" caused it to be cancelled but I could reorder if I wanted to call another number. I just told them to leave it cancelled. I have now ordered, just for fun, a 2017 point card using a different payment method. It's been over an hour already. Can't wait to see how this one turns out...
I purchased a Dell laptop online in 2017. No complaints about the product. I purchased it using my name as the person to be billed, my credit card (my money), with my name on it. Unwisely as it turned out, I put my husband's name for it to be shipped to, as it was a present for him. Immediately Dell's software made the whole account over to him. I tried to have this corrected and was told they couldn't or wouldn't. More recently I bought a desktop online from them. I never logged in, my computer said "hello Anne" up in the corner, and I proceeded to fill in my name everywhere, to be shipped to me, using my credit card etc. again. When it arrived the invoice had his name all over it, not mine. Apparently their system recognized the address and email and immediately assigned it to this old account, now in his name, and nowhere on the online screens did it suggest to me it was doing this. Their response: "you should have known". When I pointed out it appeared that he was buying things using my credit card, their response was: "husbands do".
To me it defies logic that the person who is paying the bill and whose name is on the credit card should not be the holder of the account. It also defies logic that their system apparently will accept payment from a credit card with a different name to the person holding the account. Surely at some point their software should have asked me if I was Ramesh (the husband in question), and offered me the chance to register as myself. And surely it should have provoked a question about my name on a credit card paying for something to be ordered by my husband.
Dell assures me that they have me listed in their system as the owner of the computer, though they also encouraged me to file a "transfer of ownership" form online, which I did. But I am absolutely certain that that means nothing legally, and if I ever had to prove my ownership here, all I have is an invoice with his name all over it. They declined to replace that by the way.
As a final note I must say, I have spent a lifetime trying to be more than someone's wife, someone's daughter, someone's mother, and to be demoted yet again by unrefined and poorly designed software run by a company that couldn't give a damn, is infuriating and insulting. I am a separate individual, with my own funds, my own credit, and my own existence. Whether or not I still reside with my husband is neither here nor there. I could have had it shipped to Jack Spratt at this address, and apparently Dell would have just assigned him the computer, and billed me and my credit card.
In the end the offered me a $100.00 rebate which I was very reluctant to accept. I wanted to just return the order and tell them to go to hell, but since my complaint was not technical, they had no parameters to fit it, and were going to penalise me to the tune of $50.00, or possibly $75.00. So in the end I took the rebate, but declined the other offer of a $150.00 coupon, and the opportunity to set up a personal account over the phone. I shall NEVER use them again.
No economic or physical consequences have arisen from this. The feeling of being diminshed and demeaned yet again is hard to assess, and the question of proof of ownership is just hanging in the air.
In July 2017, I bought a Dell inspiron 560S, since then all I had is problems after problems. A technician came to my house to change parts. Problem not solved. 3 weeks later, again the technician comes to my house and changes parts. Problems not fixed. Then I was sent some parts that I had to install myself. Problem not fixed. I may have called 10 times in Tunesia. Now again today, 02/22/2017, I spent 2 hours with another technician from Tunisia for the same problem that has never been fixed yet. I was asked to do tests that last 6 1/2 hours each time. I did that %$##$%^ test 9 times now. A major waste of time. Problem not fixed. Am I enjoying my computer? NO. Am I happy with my Dell computer purchase? NO, Not one second. Will I ever buy another computer from Dell. NO and IF I ever do, shoot me, thats all I will deserve. I am a 61 y/o man, and I have bought computers since they were first introduced (Commodore 64). And never have to deal with such problems. Dell is HELL
SergeG
Don't ever buy any products from Dell. Their service is terrible and chances are they will send you the wrong computer and then put you through hoops to return the wrong item THEY sent you, provide you with an invalid return label, and then make you call and speak to 100 people from their Contact Center in India who have no idea what their taking about.
This is the absolute worst service from any company in any industry. What the heck is the CEO of Dell thinking? Do you want your business to come crashing down? Maybe some of the Dell executives should act as a customer and try out the service that is received from their own Contact Center. No one cares, no one calls back, no one has any regard for the customer. The phone lines are not clear and you could barely hear the person on the other end. The responses you receive via email are laughable. They cannot even put a sentence together and it's signed by Dell. I had messages on my voicemail that they needed to confirm my address before shipping the item, meanwhile, I have already received the PC.
Never again will I deal with Dell.
I bought a Dell UltaSharp 22" monitor a week ago. When I purchased the product the website did not bother telling me that I would have to wait 8 weeks for delivery. I own a small business and 2 months delivery is insane.
The same day I called customer service and was connected to someone in India who could barely speak English. He promised me that my order would be expedited and a Rush note would be attachhed. I should have my monitor in less then 4 weeks. Few days later i check the website and my order status hasn't changed. I tried to find a number in the Canadian office but they forward all the calls to India. Again, after being bounced around three times I am told that the order cannot be expedited even though it was promised and it would arrive in 8 weeks. I asked to be connected to someone in the Canadian office but this was impossible.
My only choice was to cancel or wait. Not only did I cancel but I will no longer be buying DELL for myself, family, or business again.
I guess some companies forget how they got where they are. The bigger they are the harder they fall
I have never experienced such terrible customer service. I was passed around 5 times in 4 different calls to them, at any of those times waited an average of 30 minutes on hold only to be let down again because the CSR transferred me to the wrong department. And all of this because of one printer that didn't work from the start, 3 replacement parts later. I will never buy Dell again.
never a DELL moment again...
i must have spoken to customer service from the philippines to india...there is no single person can help me fixed my laptop...there is no use of screaming ...as nobody will listen...! no wonder why they are trimming down their call centers...nobody is in-charge of their customer service...never a DELL moment again..!
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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