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Order skin care products from this company to combat signs of aging. Products smell like lemon scented cat poop. Facial cream looks, feels and smells like old lard. Requested a refund and was sent the form via email that cannot be printed online. Printed out form, provided box for shipping return, label and shipping costs born by me to return products. Shipper states that due to the Thanksgiving Holiday, shipper had to hold the product until company once again was open to receive shipment and Dermagist states that since product was late being returned, that no reimbursement of $236.00 will be made.
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All the negative comments made about Dermagist are absolutely true. No need to add anything.
Except that in addition to not giving me a refund, they accused me to have emptied the bottles for my use (!) and then mailed them back. Incredible, that is all I can say!
REFUSE to return cost of product even though it was returned within the 30 days guarantee. THIS PRODUCT BURNED MY FACE
IT TOOK THEM THREE DAYS TO EVEN ANSWER THEIR PHONE AND THEY AGREED TO REFUND MY MONEY WHEN THEY RECEIVED THE PRODUCT. THREE MONTHS LATER WHEN I HAVEN'T SEEN THE CREDIT ON MY CREDIT CARD THEY NOW SAY IT'S ONLY A STORE CREDIT. WHY WOULD I WANT TO BUY SOMETHING FROM THEM AGAIN WHEN THEIR PRODUCT IS SO INFERIOR AND BURNED MY FACE...THEY CANNOT GET AWAY WITH THIS - THIS IS ILLEGAL - THEY WILL BE SUED
This sounds like my post, that's exactly what I told them!
I filled out the necessary paperwork for the needed RMA in order to return for refund products that gave me an allergic reaction. NO RESPONSE. When I called the 800 number to complain, I was told I had to proceed only by filling out online forms, to which there was again no response. I am disputing the charge via my credit card company.
um I don't really want to believe these negative comments
I have been using Dermagist for three weeks now. I do not see any difference in my wrinkles, but I didn't get the wrinkles overnight and did not expect them to go away overnight. I do see a difference in my skins condition. I waxed my chin for years and regardless of what face cream I used my chin was dry and bumpy. My chin now looks and feels must better and I have notice my pores are smaller. As far as the scent, I prefer the citrus over a floral scent. I purchased Josie Maran 100% Pure Argan Oil (very pricey) and used for 3 months and did not see any difference in my skin or wrinkles. I will used Dermagist for 90 days and see what the final results are and then make my decision and whether to cancel or continue.
I ordered Dermagist Eye Revolution Gel on June 24, 2015 and received it today on June 29th, 2015. Four working days I think that was pretty fast. I purchased the two bottles for $140.00. Today is my first day using it. Unless I develop some sort of allergic reaction I will use the two bottles I received before commenting on the results. Prior to this I tried Eye Vectin, My problem is under eye puffiness. After using all of the Eye Vectin (Three Month Supply) I saw zero improvement. I realize that all products do not work for all people. Eye Vectin did not work for me. I will keep you posted on the Dermagist after using it a while.
Wow! I read most of the comments and I am worried that I purchased "another" bad batch of skin care products! I have tried several different brands ( some much more expensive than Dermagist) and I have not been pleased. I was hoping this brand would be different. I just received the Complete Rejuvenation System today, and I will give it a try and give you MY honest opinion after I finish the package of products. As for the shipping - no problem there. I received as promised. So all of you who are considering buying this product line and have stumbled upon this board that leaves you nothing but confused, I will do an honest follow up ( which I have NEVER done before, but this board is so confusing that I decided to try and make a stab at bringing some air of truth for those who really want answers). I did apply the Original Wrinkle Smoothing Cream, and though I enjoyed the "lemon scented cat poop" comment, and that it resembled lard, I did not find the smell that offensive. I suppose it may look like lard but I have no problem with that as I have been known to use many items from my kitchen for facial masks 😏. I do have a problem regarding the tiny amount of cream in the jar. I can see that I will have to purchase another jar real soon - not good! But if it improves my sagging and wrinkles, I will order several jars at a time ( but it has to be pretty damn good!). Well, ladies, stay tuned...this board commenter you can rely on as I need a better face - it is beginning to scare me... Sincerely, Lady Hopeful...
Well, I am now going on second week of using the Dermagist products and I have not seen any improvements thus far...but I will keep using 'til the products are gone - I am still trying to stay hopeful...I will tell you, DO NOT get the product too close to your eyes as it burns like h___! And, I do not feel like it moisturizes my skin very well - it seems to make my skin feel drier and does not appear to make my skin look smoother...I am not very happy with results thus far, but as I mentioned before, I will try to keep an open mind 'til I finish products...Lady "Starting to Lose Hope"
I purchased the Dermagist Eye Revolution Gel. After using it faithfully for over 2 weeks there were no results. In fact my under eye bags were more puffy then when I started. I sent several e-mails requesting the return information so I could send it back. I did not receive a response. At that point I started calling. All I got was a message saying their hours of operation. When I was calling they should have been open. I continued to call. I finally reached a person. The lady got very annoyed with me when I told her the product did nothing for me. She informed me that she has talked to a thousand people who say it is great. I told her I wanted to return the product. She finally told me she would send me a return so I could send the unused portion in for a credit. I never received anything from them. Since they obviously do not like to let people return their product I again tried to use the product. I have used it for a month and have not noticed any improvement. Since their product is not that impressive they have to use methods to avoid returns. Not a company I will ever make a purchase from again... buyer beware.
Your skin has taken years of abuse, and most of the time unprotected. It is only when people heard of the rise of skin cancer that block began to be used. I am a teen of the mid-late 1970's. Sun bathing was using baby oil and the beach. Now in my early 50's I have a few wrinkles and some skin sagging I am using skin care products. I do not expect to turn back time, just slow it down. I love the products that I have used from Dermagist. I find that " the smell" is not of lemony cat poop, and if your cat poop smells like that I would take your cat to the vet. I will continue to buy the products, for they have worked for me. You can't abuse your skin for years and except any product to fix what you have abused. It takes 6 months for skin to heal .
I am so sorry I did not read these complaints prior to purchasing. The creme has burnt the skin around my eyes and the company could care less. I will be contacting my credit card provider. I would never buy from this company again, this is a complete rip-off!
I ordered two bottles of eye revolution last summer and tried the product for a whole month and got no results whatsoever. I called customer service and received instructions how to return the product. I returned the product and waited for a refund but never received it. I called customer service again and was told I had a credit with the company. I do not want to order any more of their products since they do not work and I want my money back. I am a real customer and I would not advise anyone to order from them. Thank you!
I ordered the Complete Rejuvenation system Jan.4/16, received it pretty quickly. Living in Canada shipping was just over $25.00. I followed the instructions and on days 3 and 4 I used the Dynamic Age Defying Serum. By the second day my face was burning like hell and my face was all puffed up. I stopped taking the product and it took 4 days for my face to stop burning. My friends couldn't believe it. I looked like hell. It took over a week after e-mailing for a refund before I phoned and they said they would send me a form but only for an in-store credit. Pure rip off. $25 to get it shipped here, $25 to ship it back, if I order anything else from my in-store credit, another $25 or shipping, you have got to be kidding me, what a disappointment, never ever again, pic is from day 4
I don't know if Dermagist products really work but I did use them for a while. It seems to have been a big waste of money. Expensive! They are far too expensive for the average American when there are other products that work just as good (or not). I haven't ordered anything from this company for years.
I have been using Dermagist for about four years: I am eighty years old and I'm not sure what to say to convince you that I am not a scam or am not promoting these products. I live in Melbourne ( Australia ) and the cost when our dollar goes down becomes rather expensive, however I would not want to be without the basic three products ; which I use twice a day ...in the morning and of course in the evening! My skin is nearly wrinkle free ; that is I do have laugh lines and under my chin--- that is neck slightly wrinkled. I am active, probably lucky in having very fair skin in which I have always looked after, as I freckled as a child !
Yes, it is quite expensive ! However, in the past I would try a variety of products, in the end it seemed a waste ... products that claimed to be great but in actual fact were useless. There was one other product that I tried for about a year, and was pretty terrific but it was very expensive, and I seemed to go through it at a spectacular rate !
Most of the comments are obviously scams or whatever, and it is very hard to read a comment you can take seriously! I am a widow about to marry a younger guy.. I admit I have looked after my health, my figure and skin ! Do try it it !
Since you are accusing people that have had a bad experience with these products such as myself, of being scammers, how do we know if we should take your comments seriously! You are about to become your husband sugar mama! Good luck with that!
I am a real (educated) person & I cannot say strongly enough to run as fast as you can from dermagist.com!
please...Do not order anything from this company! I ordered two of the eye revolution gels & used it twice before the horrible side effects started. On night three I had to wash my face after applying the gel because it burned so badly. The next morning I looked like I had been in a fire. My eyes were beet red, itchy, with a rough & dry texture. I called the company the next Monday, asking for an RMA # so I could return the gel for a refund. I was told there are no refunds, only store credit! That's when I got angry! The customer service manager (Ruthann) was very rude & told me to get a note from a dermatologist! Really?! A dermatologist visit would could even more than the $125.18 I spent on the cream so I'd be out even more money! Then she told me to take pictures of my eyes. Yes, I tried doing that but by the time I was able to contact them it had been 3 days due to the weekend & the camera couldn't capture the full extent of the damage done. I have filed complaints with the Better Business Bureau & The Attorney General's Office. I have emailed the company several times (they finally blocked me). I have also called numerous times...The last time the agent hung up on me when I said they were stealing my money. I have never been treated like this by any company & I buy on line quite often. Most offer full money refunds with no questions asked.
Please...Please...Please...Don't help this company stay in business. It will be my life's ambition to see the doors closed permanently!
I feel the same way and was treated and spoken to very badly. If we all post on social media about this company and how they are ripping people off maybe it will get around and we could stop them that way!
I agree with what many here have posted. I used the Dermagist eye gel and the next morning my eyes and the skin around my eyes felt like they were on fire. I am now on day 3 and my skin still feels like it is on fire. My skin is all red and my eyes are all puffed up where the cream touched them. I have been applying ice and cortisone cream but it hasn't stopped the burning sensation. I hope the swelling will go down soon. I can hardly open my eye lids all the way. Soon I think all the skin will peel off which is fine if the burning sensation would go away also.
This company need a class action law suit filed against them. This is a family owned business and they are getting away with ripping people off. Over the years they had a name change because of all the bad reviews. It's time for the Attorney General to step in and put a stop to this fraudulent business! They are common criminals!
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Not working for me ...called to get a refund..only credit for more products. No I did read the fine print...Lesson learned. does absolutely nothing. save your money
total scam, i order 1 time, paid 198.89 for their garbage lifting cream, , they keep my credit card info, and 3 month later charge me again claiming that i reorder. BEWARE, TOTAL SCAM AND RIP OFF...
BEWARE OF THIS SCAM AND THEIR CHARGES...
I looked everywhere for information on future charges and obligations and there are NONE until you pay for the FREE sample and ONLY THEN IS THE INFORMATION AVAILABLE AFTER LOOKING IT UP THAT THEY ARE GOING TO CHARGE YOU $179 BEFORE 30 DAYS WHEN THEY GIVE YOU ENOUGH CREAM FOR A 60 DAY TRIAL. In order to prevent paying $179 every month, you must RETURN THE UNUSED TUBE OR EMPTY TUBE WITHIN 30 DAYS BEFORE ANY REFUND OR ADDITIONAL CHARGES ARE MADE.
When I saw this, I tried calling them a few minutes after I got sucked in for the so called free trial which was 1:20 PM today or Saturday and the phone went dead after waiting a couple of minutes for somebody to answer. I called again a couple of hours later and they said that they are only open 10-4 PM Eastern time so I will be calling again Monday after 10 AM to CANCEL MY FREE TRIAL TO AVOID BEING CHARGED $179.
THIS COMPANY SHOULD BE REMOVED FROM ANY SALES WITHOUT STATING THE FACTS ABOUT THEIR TOTAL CHARGES BEFORE GIVING THEM YOUR CREDIT CARD INFO.
Because of my problem, I am here looking up what others have to say which I should have done prior and there are a lot of UNHAPPY PEOPLE THAT DO NOT NOTICE ANYTHING GOOD ABOUT THIS DERMASET PRODUCT AND HAVE PROBLEMS IN DEALING WITH THIS COMPANY.