Dermitage review: False advertising 189

Further to my email re FAKE "FREE" samples... I think this is an Elizabeth Arden company - yet they can't be reached on the Arden home page. Betcha Dermitage is a clone of Prevage! Back to the olive oil... Bettina DeMaggio.

Somehow some way a disgrunteled former employee has signed up shipments of this dermitage product to our company using customer information stolen from our database.

Thru mutiple attempts to stop all shipments we are at a loss and we just want to know where to direct the attetion of our attornies to stop this fradulent shipments from being sent.

order number: 1560328
i have recently received my free sample of your eye renewal collection and have since been debited $99.95.

as i now live in England, i am unable to ring the number advertised to contact you and i would like to cancel any future orders.
could you please email me with an RMA number so that i may return the product.

thank you,

christine harris

I had an extremely bad allergic reaction to this product. I tested it overnight on my forearm, and all seemed well. The following evening, I applied product to my face and woke up with the worst case of hives ever! My eyes were swollen, face covered with itchy red blotches. It took a cortisone shot from my Dr., and three days of benadryl and topical cream to begin to feel better. As I am allergic to nothing, even poioson ivy, it had to be the product.

The customer service dept. was helpful and sympathetic. I was given an RA number and have since returned the product.

So far, no further shipments, and I truly found customer service most helpful. The gentleman was a bit evasive when I asked him the country of origin of the product. Buyer beware.

I'm now in this same situation and have just called the 1-800 number and talked to someone to have my account canceled, which she agreed to, but I have concerns, due to the fact that, when I first recieved this offer several months ago for what i thought was a 'free' internet pak, I picked up the phone and right away canceled that very moment, once I realized that I had also just signed up for a 30-day free trail, and afterward would be charged 69.99 mo. the guy on the other end agreed that I had been removed from the subscription and would not be charged, but aparentely he did not remove me, and so now, I only wonder...will the lady who I talked to just recentely "actually" remove me from the list of subscribers?

I would like to discontinue receiving Dermitage, what is the best way to make that happen? I tried calling the 1-800 number but did not get an answer. The product is way too expensive for my budget. Thanks for any help you can offer. NW

you took from my acount $94, 00 checkcard 1212 I want my money back

I too had this company charge me 89.95 after the trial period. Free my ###! I too called but service was very rude. After reading that this company will keep billing you even after you cancel I decided the best thing to do is to close my credit card. I told my card company I lost my card...so they close it and send me a new number now Dermitage can not charge me anymore. Jerks!

I returned a Dermitage "automatic shipment" (a swindle apart from this complaint) for which I was charged $135.90 (the product does nothing!). I used the company shipping label, which was emailed to me. I referenced the company RMA number. Dermitage says they have not received the product.

This company is pure bs and i will do whatever it takes to let other people know that this is a scam. I am going to let as many people know they scam you and the product is NOT that good!

Girls - first google the product before you order for complaints. Second, you can refuse shipment
and have it sent back free only if it is NOT OPENED. Third, you can also call your credit card company and explain the problem - they can cancel the credit card number and issue you a new
number - therefore, the company cannot charge you again.

This company IS operating a scam by trying to force you into taking a product that is not that good by flooding the market with deceptive advertising and then trying to force their product on you.

If you pay by credit card you can dispute the charges and send all the merchandise back unopened with the words: REFUSED RETURN TO SENDER on it and you can avoid postage. they have to take it back.

don't be a victum!

I have just opened my credit card statement to find an 89.95 charge from Dermitage. I am not much for suing but I feel a class action suit may be in line for this one. I only ordered the free trial sample of Dermitage for 6 or 7 dollars. I feel like what they have done is stole from us. I gave them no authorization to charge my account. Anyone with me?

Yup, I'm another victum, only they hit me up for 89.00 then 92.00...called my credit card company and disputed it. I originally called dermaitage and they said they would credit my account...NOT. And they they would not send more product...NOT. Scammers and liars...and I fell for the bait "FREE". RUN!

Oh, in addition to that last statement, Dermitage NEVER even sent the product...

Before submitting your payment info...there is a fairly large section to the left of the screen that decribes the terms of the free trial. The trial is for 14 days only. If you are not happy with the product you contact them within 14 days at no risk. If they do not hear from you within that time period, you are charged the $89.95 for that 1st month supply. You will then start receiving Dermitage each month for $89.95 until you choose to cancel.

Sorry. Unfortunately you have no grounds for a suit. I would call them and cancel now (if you are not happy with the product) before you get a new shipment and get charged again.

I, too returned their products ON TIME AND WITH THE RETURN AUTHORIZATION NUMBER. DERMITAGE CHARGED MY ACCOUNT $89.95 ANS NEVER SENT AN ADDITIONAL SHIPMENT EITHER. I JUST WANT MY MONEY BACK! AROUND THE SAME TIME AS THIS "FREE TRIAL" I WAS ALSO RIPPED OFF BY OVERNIGHT GENIUS AND ($78.23) WHICH MY BANK HAD TO RECOVER FOR ME. I HAVE TRIED CALLING DERMITAGE'S 800 NUMBER- BUT NOONE HAS ANSWERED THE PHONE IN SEVERAL TRYS.

People. . .if you were scammed by this company, its nobody's fault but your own! Did you not read the fine print?! It clearly states that the free trial is for 14 days only! If you don't contact the company before the 14 days is up, they tell you, in no uncertain terms, that they will charge your credit card (which you give them) the entire amount for the product and then they will charge you automatically for it 30 days later! Now if you can't read, you shouldn't be ordering products online using your credit card. How much clearer can you get than that!

I was going to try the "free" trial, now I won't. Sounds like too much hassle from a rip off company. By the way... MY monthly charge to continue "subscription" would have been 99.95. Maybe I'll look for someone's unopened trial samples on ebay. Why can't I order just what I want without "SUBSCRIBING"? Thanks to the people that post their problems here - keeps a lot of us others out of trouble!

Cancel your credit card and reopen it under a new account number.

Everyone, this is the oldest scam in the book. Any time you are asked to give your credit card for a free trial run the other way! Or try using a pre-paid credit card that only has $100 on it. I actually use these when I travel. They are disposable credit cards. In time the FTC often shuts down these outfits, but it usually takes years. Don't ever fall for the free trialwith a credit card scam again! My Dad is 59 years old and falls for these. If anyone over 30 is dumb enough to fall for it I blame the person for just being stupid and not the company.

I saw a complaint that someone was charged twice for dermatage. I also was charged twice for a single shipment
and when I contacted a representative they wanted ME to track down the other package with UPS. Screw you
dermatage, I only ordered one, and your records state that I ordered 2. Why would I order 2 when I didn't even
get to try the first one completly to see if it actually worked? Again screw you dermatage.

I'm glad I didn't try it. due to everyone's inability to get their money back. I have done some research on the best anti aging products, and they all have hyluronic acid in them. A lot of companies call it "some sort" of "beads" because people are repelled by the word "acid." They also have glycerine as a major ingradient. I read the labels of over the counter cream and Loreal has the hyluronic acid in it, and I purchase some glycerine from the first aid section and I'm good to go. Sorry folks, but no one who is 60 will look 30 unless they have major consmetic surgery done. It just isn't going to happen. I'm 59, and my wrinkles have decreased with the Loreal and glycerine, but I will never look 30 again! And I don't think I want to re- live those days anyway!

They should be stopped! We could have grounds to sue them for damages to our skin.My upper cheekbones flare up with redness.Took a few days but left a small red dot on my face.

Dermitage, issssssss a ripp off!the took for my bank account 96.99 and wan my money backkkk

Dermitage is a company that preys on the integrity and good nature of customers trying their products. Once they have your credit card they will continue using it even if you request no more products or drafts from your account. Their products are nothing but "scam" in marketing and have no more real value than a 99 cent of deparment store lotion. Try and return their product and it is nearly impossible because they do not answer E-mails, phone calls or written correspondence. They do not even put a return address on their shipping boxes of merchandise, and they will not recognize "Return to Sender" they just open the boxes, remove the product and say, "We did not receive your return and we do not recognize "Return To Sender" I had to cancel my credit card to stop them from using it. Dermitage in my book is as unethical, untrustworthy, self serving and underhanded merchandising company I have ever crossed paths with in 68 yrs. of dealing with companies and I encourage anyone who is planning on ordering any of their products to never give them your credit card and just go to the local department store and buy a 99 cent bottle of lotion and you will save yourself not only a lot of money but frustration in the future. Boyd T. Hansen, Ogden, Utah

Total fraud. No response when you want to cancel. Left numerous messages to no avail, and wrote emails, but nothing has been done. I disputed the charges on my credit card. Don't get wrapped up. Filed a complaint at the Better Business Bureau.

Responded to a free trial offer and found them deducting $60 for 3 months supply and I have no way to stop them having tried several times by telephone. Boxes are piled up unopened. Opened the first one only. Have recd my third. Bank says they cannot help me.

Just declare your card compromised, the card company will close the account and reissue an new card with a new number. No further purchases can be made from the original card. If your bank is not helping you then maybe you should choose another Bank. Most all credit card companies offer fraud protection against unauthorized debits to your account. Another step for the future is to obtain fraud protection fron your credit card company.

My experience...I called within the 14-day trial period to cancel. I got someone on the phone right away, who emailed to me a return mailing label including the RMA number needed to cancel, and told me I had 30 days from the call in date to return it. This far, I have only been charged for the shipping. So everything so far has gone very smoothly with the return.

Mind you, I read the fine print! This is very important. The fine print also told me that once returned to the facility, it could take 14 days to process (I know, wtf?) so I Priority-mailed it and have a tracking code. Be vigilant in your business with these people and give them no opportunity to take your hard earned money!

JUST WANT TO CANCEL ANY AND ALL ORDERS. ORDER I D# 2522637. JUST LET ME GO!

This product failed the smell test...literally! On the skin, the product smells like insecticide, but determined to put it to the test, I used it as directed for a full 30 days, repelling insects, family, friends and strangers at every turn. The result: I can honestly say that after 30 days of use as directed, I look exactly 30 days older than I did when I started, although I did have almost 30 days without mosqito bites. It does not erase wrinkles, does not make you look 20 or even 35 if you're 50, and it is most certainly NOT FREE! All of the complaints of revolving charges to credit card accounts, in force until cancelled with hassles, are true. Currently the revolving charge is approximately $100/mo. My opinion: Don't waste your money or your time. There are a lot cheaper and more effective wrinkle creams and insect repellents available at your local drugstore.

Have been billed three times in elevated amounts without my consent

I just got off the phone with a Dermitage customer service rep [protected]. She was very helpful...unfortunately it was too late to send back the product and have the charges reversed. In the future I will be READING EVERYTHING about the company before I buy ANYTHING for "just pay shipping" !

Diane

I only ordered SAMPLE TRIAL for 7 days but they charge me almost $100, supposed to be $7 for trial...this is scam..

If you canceled w/in the 7 days, call your card co. and dispute the charge for misrepresentation (they violated their own policy). Tell the card co. to do a chargeback.

This company ran an add for free product that was not free. My account was charged twice already for this free product. I had to go to my bank and change my account information to stop this. This company should be reported to the BBB so this will stop. I will never order online again no matter how good the deal looks. I have learned a valuable lesson free is not free to some people.

Dermitage is a scam. I can't comment on whether or not the product works; I didn't have it long enough.

My package came a few days after I ordered my "free trial" for $3.95 shipping charges. Luckily, I read the inserts because if I hadn't, I would have been charged $89.00 if I didn't return it in 14 days, and would continue to be charged $89.00 a month for each shipment. I figured I'd at least try it for a few days first. There were two items in the shipment, one of which was a pump bottle. The pump ran dry on the second day (probably a used pump that someone else had returned). At that point, I called the 800 number and cancelled, then returned the product.

I got a few e-mails from the company telling me that they hadn't received the returned product. I kept replying "You will". Eventually the e-mails stopped and I was never charged.

This trial is not free. Buyer Beware!

On the billing page where I filled out the Visa billing information there was only shown an invoice of $6.95. No where on there site does it state that I would be charged $99.95; it only states, not on the billing page but on a link to the terms and conditions, that I will be billed (unspecified). It doesn't state anywhere that I will be billed on my Visa and I never authorized it.

I was going to purchase the product, then decided not to so I closed the window and went to another site - I received a pop-up asking to buy for only $2 shipping - I gave it a try, but didn't sign any agreement. I was then charged $99. I didn't try the product, returned it by FedEx after an exhaustive argument with the sales person who insisted I had to return within 14 days or I would be charged $99. They finally agreed I did not agree to their terms and sent me their RMA #.

A very deceptive and disappointing sales tactic!