Dermitage review: False advertising 189

OHH MY GOD THE PRODUCT IS NOT A RIP OFF OR FRAUD READ THE DERMS AND CONDITIONS AND MAYBE YOU WILL KNOW WHAT YOU ARE GETTING YOUR SELF INTO.. IT SAYS IN THERE IT IS A 14 DAY TRIAL BUT A FULL 30 DAYS SUPPLY IF YOU DO NOTT CALL DERMITAGE TO CANCEL YOU WILL BE CHARGED THE FULL AMOUNT.. THE PRICE YOU PAY WHE YOU ORDER IS FOR SHIPPING AND HANDLING IT IS NOT FREE! WHAT IN THE WORLD IS FREE IN THIS COUNTRY NOTHING LEARN YOU LESSON AND READ THE TERMS AND CONDITIONS..

Hi!

I had the same experience and just had to replaced my debit card :(...very unhappy with this people.

please see subject of complaint. I went to the companys website, & on a search site, I read Many, MANY exact same complaints. What should/ can I do?

This is the biggest robbery by 'Free" Sample scam I've ever been subject to. Dermitage offers 'Free Sample' for $5.95 shipping, bills my credit card $99.95 and then again $105.95 claiming that they sent me an email stating I needed to cancel my 'contract' - total ### - I never received an email - never agreed to any contract - something has to be done about them! They are THIEVES!

Reading over all the other complaints, listed going back to 2006, wow wait a minute, how can this company keep stealing monies from we consumers who live on a fixed income.
I did buy online the free sample of Dermitage eye cream. Here comes in the mail, three products. I paid $30.90 for the additional products, which don't work any better then good ole vaseline. Plus they took $90.95 from my checking acct. This is ludacryst? Thank You! What can we "Joe Publis" do to stop this company from stealing.

On 1/25/2010, I ordered the 14 day free trial offer on Dermitage products. I received a product I did not like but failed to return it in the 14 day and I accept responsibility for that amount ($89.95). However one month later I received another shipment which I had not ordered and was charged $93.92. I immediately wrote "Return to Sender" on package and returned it posthaste. To this date the amount has not been credited back to my account. Upon talking with a representative at Dermitage, she stated that I had to follow protocol in returning the package by using a "return #" and therefore I was not eligible for a credit or refund since I did not follow the rules. She also stated that they had not received the package and that it was probably still at the postoffice. I told her that it was quite peculiar that the charges and the shipments did not continue in March, April, and May if in fact, my package was not received in February when it was returned. She then told me that some customers and information had "erroneously" been deleted from their records and mine apparently was one of the deleted accounts. This is a scam and a ripoff.

Yesterday I posted a complaint against Dermitage on this site and with the BBB. Today I received an email stating that I would receive a refund of $3.97...I wonder what happened to the other $90.00 (full refund should be $93.92) That is a major restocking fee. I sent another letter to the BBB and included the received Dermitage email. This company is deplorable.

This company should be SHUT down immediately. I lost my debit card, then was charged $99.95 twice by this company. I called and was promised a refund and I was still charged $199.90. This company is robbing people blind. I reported them on the BBB site too...but guess what? They are not registered. I then looked up the website and realized they offered a FREE skin care product. I NEVER ordered this! I am disputing the charges with my bank. DO NOT EVER BUY ANYTHING FROM THIS COMPANY.

recieved my trial order in Feb. 2010 cancelled within 5 days and sent left over product back as instructed. I have now been billed march april and may 2010, NEVER recieving any products only bills! And if that isnt enough hassle for someone my paypal account was secured with my mothers credit card. So I have put up with this BS from some crappy company, and get lectured by my mom when I am well over 40. I have never had such problems before... CAN anyone help!

I too had my skin damaged by this product AND was charged $89.95! There are terms to this so called FREE TRIAL, apparantly they send you an email with this information. This email was found in my junk mail after searching for it. FYI - when you cancel and return this product you only receive half of what you paid for it. This company and product is a total sham. It verges on illiegal what they are choosing to do - they need to be stopped!

I accepted a product offer after a survey for a Reputable Website. It was offered for free, except shipping and handling, for $3.97. When I received it, I reviewed all the fine print and it went on to "DO NOTHING" and I will continue to be shipped the product and billed monthly for $89.95.
I live on a set income and cannot afford to be screwed like this. It would be like removing a card from "my house of cards".
It then further explains that I may return the packages but will not accept the "Return To Sender" That I will have to pay (again) for shipping and be subject to a re-stocking fee. "Mind You", I haven't even opened the product for fear of being billed for its entirety. I went on to loo for the return address and there was none included in the packaging nor on the literature. SO I have to use the address on the box that it was shipped in, the address differs from the one on the literature. (Ontario, CA)
Please let me know how I can issue a legitmate complaint so others in my income situation will be subjected to this and that the web sites using this "Survey" are offering bogus deals to "Their" consumers'.

I am registering a complaint about Dermitage. I like others opted to try their trial product and upon receiving the items I called within the time period and canceled any further shipments. My credit account was charged shiping $3.97 and $19.95 which I thought was the price of the trial products. Two months later there was a charge of $89.95. I received no other products other than the trial products. Called the company to ask them to credit my account at which time I was informed the $89.95 was for the trial products. This is terrible!

They told me they would give me a "promotional discounted price" and not the $99.95. They withdrew the $99.95 charge twice which caused my account to overdraw and had $280.00 in overdraft fees. They've sent me emails to call them, but their phone is constantly busy. Have they refunded my overdraft fees? NO!

This product is a rip off. Not only not a free gift paying for shipping and handling to and from is just more money I don't have. I threw the crap in the garbage. I refuse to return anything to them. I want my money back, like tomorrow. I can get in touch with the BBB... and who ever else I need to contact. My skin broke out, it felt greasy to the touch. My daughter thought something had happened to my face. Don't use this product. I'm glad to see other people feel the same way I do.

I was using skin care products from Lancome and was looking for a more affordable alternative….after reading the rave reviews (posted on their own website) I decided to purchase online. Although I’ve never experienced skin allergies or bad reactions (I by no means have sensitive skin), this product burned my face and it took over week of going back to my Lancome products to return to my normal hydrated skin. When I noticed another charge for about $100 one month after my initial purchase and bad experience I called my bank first, who explained that the amount was a hold and the receipt had not yet been sent to my bank for confirmation of the purchase. I then called Dermitage to request a stop on this purchase and they would not do this since I did not cancel within the 15 day trial….the receipt had not yet been sent to my bank, they could have cancelled the charge by simply not sending the receipt and the hold would have been released. I then asked what my options were for returning the products once I received them (of course I would have paid shipping since, in the end it was my mistake for not reading the terms of this scam), explaining the fact that their products burned my face and they said they don’t take returns on any of their products. THERE IS SOMETHING WRONG WITH A COMPANY WHO WON’T ACCEPT THEIR OWN UNUSED/UNOPENED PRODUCTS. Quality cosmetic companies will accept their products back if they do not work out (for any reason) to protect their reputation…..this company wouldn’t even refund me or accept their products after burning my face!

I called Dermitage to cancel the automatic renewal they put you on without your consent. I don't trust they will stop so I called my credit card company and told them of possible fraudulent charges. They transfered my account to a new card number so Dermitage is unable to charge me anymore no matter what. They now have an inactive account number. My account wasn't closed so my FICO score is unaffected, they just transfered everything to a new account number. Call your credit card company and tell them of the fraud alert.

they continue to rip people off with the charging of visa account. they are just a company that has manage to fool more people than the other companys. Their ingredients are just common stuff that can be found alot cheaper. Water, PEG–12 Glyceryl Distearate, Cetyl Alcohol, Caprylic Capric Triglyceride, Dimethicone, Pentaerythrityl Tetraisostearate, Glycerin, Cyclomethicone, PEG–23 Glyceryl Distearate, Hyaluronic Acid, Camellia oleifera (Green Tea) Leaf Extract, Camellia sinensis (White Tea) Leaf Extract, Vitis vinifera (Grape) Seed Extract, Aloe barbadensis (Aloe Vera) Leaf Extract, Laminaria digitata (Algae) Extract, Saccharomyces cerevisiae (Yeast) Extract, Glucosamine HCl, Urea, Cyclopentasiloxane, Silica Dimethyl Silylate, PEG–100 Stearate, Butylene Glycol, Acacia Senegal Gum, Dimethicone/Vinyl Dimethicone Crosspolymer, Dimethicone, PEG–10 / 15 Crosspolymer, Ammonium Acryloyldimethyltaurate/VP Copolymer, 1, 2–Hexanediol, Caprylyl Glycol, Tropolone. These ingredients are common in product that claim results that usually over priced and are ripping the consumer off.

Heck buy some tea, grape seeds, onion juice, potatoe, shell fish oil, some white tea, hyaluronic acid, glucosamine hcl, green tea and make a paste and put on you face for 20 minutes and then wash off with water. add some aloe later.

Remember if it is to good to be true it usually isnt true.

advertise free sample
Charge $100+ weeks later
say because no call or return of sample

i was scammed hard not knowing they wouldnt refund any of the un wanted other shipments by this company ordered sample left the state to other home for 4 months got home and had 4 boxes of this crap on front steps and called to return unopened boxes and they wouldn't take return of any of it with any refund. worst customer service in the world. The one sample cost me over 500.00 dollars. I could of put a good portion down on a face liuft the money they scammed me out of. F_____k them.

Elaine, email them at support@dermitage.com. This won't work but keep a copy. Then send a REGISTERED LETTER canceling your supposed "Account". Keep a copy. This is the address: 5200 Ontario Mills Parkway, Unit 400, Ontario, California 91764. Phone your credit card company to dispute the purchase and then cancel your credit card. This is what worked for me. Suddenly after months of calling and emails, the email came back acknowledging cancellation.
The, like I messaged you, file a legal complaint with the BBB and the California Department of Consumer affairs. Good luck.

I never recieved the trial period product, then they charged me the $89.xx charge and was told I didnt cancel in time to get the full refund. so they said they could send it at dicounted price and credit half of what they billed, but don't give a cancellation confirmation number, just that they email you that you canceled.
This is a huge scam, the customer service is extremely poor. And even if I did like the product, I would never purchase it because of poor business practices.
I hope everyone who is thinking about buying this product thinks again. Also look on their web site for contacting them...they only have a phone number, no email account, so think about it.

I found a "free trial" for Dermitage on beautyuser.com and only payed 5.95 shipping. Come to find out it wasn't so "free" after all. 20 days after I got the product I was charged an extra 99.95

I went to my bank and they said to fill out a form and change my card number, but I had to call to try to get a refund first. Later Michele (ID# 32733), said she'd credit my account 99.95 and product return wasn't needed. 2 days later I got credited 99.95

I'm just happy to have my money back. Thank you Michele!

I just want to return my order and take this off my credit card.

I received my 14 day free trial(+$3.97) of Dermitage 2 days ago. I was taken by surprise that the bottles were full. I thought I would get a small sample of Dermitage. To know that I will owe you $89.95 for the remaning days after my 14 days are over is ridiculous. I am returning my 14 day free trial unopened. Do not charge the ($89.95) to my credit card for the remaining part ($89.95) you decided to add on. Your $89.95 part was something you forgot to mention. If this shows on my credit card statement, I will find a way to stop it

I ORDER DERMITAGE ON LINE AND SAW IT WAS A FREE TRAIL SO I GET IT BUT TWO MONTHS LATER MY FATHER WAS CHARGED $95.57 AND I THOUGHT IT WAS FREE THAT IS FALSE ADVERTISING I WANT EVER ONE TO KNOW THAT DONT WANT ANY ONE TO GET RIPED OFF DONT TRUST ANY THING YOU SEE I DONT WANT ANY MORE EMAILS FROM DERMITAGE ANY MORE THANK YOU IT DOES NOT WORK I WOULD NOT BUY IT EVER AGAIN

I just noticed the $89.00 charge on my checking account...the original free trial being $3.95. I'm with anyone else who wants to sue! Their phone # doesn't answer, not even a machine to leave a message. That alone is unethical to advertise a phone # that doesn't pick up. I'm Irate over this. Please any ideas on how to stop this?

This product did not work and when I was charged over $98, I called and asked why when the advertisement said all I had to do was pay shipping. Not only was it not a free trial...it did not work. My skin is drier and flakier than ever! What a rip off. I believe the company is trying to get the money from consumers fraudulently. I am going to my credit card company and ask them if they can assist in getting my money returned. Who would pay that much for a cream that did not work? Even if it did, I would wonder about the cost!

I tried the trial and it made my face break out so badly I had to see a dermatologist who said to stop using it (the product is fine for most people, I'm allergic to it). A month later I received another shipment and my credit card was $105.90. I called Dermitage and they just wouldn't accept the fact that I'm allergic to the product and cant' use it. It took several attempts to get them to STOP sending future packages and they will not refund the last one. "All sales are final" is what I was told even though I did not specifically ask for this "sale" following the trial? Is it legal to do this?

i ordered a free trial product from this outfit.within minutes of ordering icalled and canceled.the sales agent told me as soon as i recieved the product to send it the package which is exactly what i did per their instructions.however i dont understand how the product was sent out within minutes of ordering and why didnt agent give me a send back number?i didnt find this out til much later.not only did they do this to me but charged me twice for one product.this happened last jan an been continuing since.they tell me now that they never recived the package an i canceled after the trail period w2as oiver which is untrue.demitage is a scam and will not return moneys paid and are a bunch of liars

I was on the Costco webite and a free trial offer popped up for Dermitage. Free trial with shipping of $3.95. It said nothing about returning the product or you would be charges $89.95. I just called the home office in California to get my money refunded and they would not until they received the product back. This is totally false advertising and I will be making a claim to the better business bureu today as well. I will let Costco know as well what this company is doing in hopes they will remove this product form their shelf! What a scam and not to metion a very unethical company!

This was submitted by an attorney? I don't believe it. The grammar is atrocious. And the email address is kitschy cute. Please.

they advertised a trial size for shipping and handleing. i thought that all to it just pay shipping they sent it to me i didn't read the paper work. If they had said the ins and outs that in 15 days if i didn't send it back I would be billed full price. Had they said that in the ad I would never got the trial offer. Instead I'm out 100 buck that I don't have. This was a very expenseive lesson for me. This happens all the time to people is it right I don't think so. There is a reason they don't tell you in the trail ad that in 15 days your credit card will be billed. they got 100.00 from me but this has left a bitter taste in my mouth and I sure I'm not the only one this has happened to. It doesn't make it right. If they can sleep at night making money at the expense of people that is poor they are better then me.

I signed up for a trial membership last year and upon receipt of the product and bill returned the product and closed my account in March 2010. Upon checking a credit card bill in October, I discovered a charge from Dermitage for 99.95. Upon looking further I found another one for 25.90 in September. I immediately called the company about this. I was told by their representative to fax a copy of my credit card showing the number and name on the card and to write my home address on the fax sheet which I did. A week later, I contacted them to see why I had not been given credit and was told that I was going to have to fax them proof of my address. I told the girl that I had sent what I was told to send and that I was not sending them anymore personal information . The first representative I spoke with a week earlier had confirmed that the individual who had purchased the product did not live anywhere near my address and that they just needed proof of my name and card number which I had already provided. Since I was getting nowhere with the representative, I requested to speak with her supervisor. She got James to the phone who said he was the floor supervisor and that there was no one with more authority than he which I knew immediately wasn't right. No floor supervisor has the power he professed to have and he would do nothing to make the situation right. I told him that I had had to spend money and time to try to correct his company's error and that I had done what I was told to do and that I would not give them any more personal info than I had already given. He proceeded to be a complete jerk refusing to help in any way.

This company should not be allowed to conduct business as they currently are. They are committing fraud and are getting away with it. I feel they owe me compensation for the time and money it has taken me to try to correct their error. I have not had my identity stolen as this is the only erroneous charge on my card. They either simply used old info to charge me for a product I neither requested nor received or they made a typo and accidentally charged it to my number rather than the correct individual's number. Either way, it is their error and not mine and any decent company would be more than happy to correct such an error rather than argue about it as they are doing. My credit card company is removing the charge, but this company is conducting business in a criminal manner. If this type conduct is condoned then everyone with a credit card should immediately stop using their card.

I'm very frustrated that the phone number that had been working for months, is suddenly not being answered, there is no answering service and no call back. Here I go again, getting a new credit card.

I just checked my bank account online and saw that I was being billed an $89.95 charge that WAS UNAUTHORIZED by me. Do not email me, do not send me any products or anything else. However, I do want a refund because I did not authorize you to go into my bank account. I am very, very unhappy with this and I think the better business should be made aware of this!

Sincerely;
Betty A Campbell.

This company commits fraud...and false advertising. I called within the 30 day period (after using the product for less than one week!). They said (1) it was only a 20 day trial from the date of order...so much for waiting to start using it;(2) that they did not have a record of my calling to cancel the order, (3) charged, without authority, 95.57 to my credit card. I said I would wait for the supervisor to take the call, and 'Brittany' disconnected the call. THIS COMPANY IS UNETHICAL ...putting it mildly!

Whatever you do, do not assume this is a free sample. I was away on a business trip when this arrived. When I finally opened the package, it was clear that it was a full sized product, and that you were about to be charged for it if you did not reply in 14 days...I tried to return the unopened material, but it was day 16. You can not return it, even unopened. How you can even use it and see if it works in 14 days is beyone me. So, watch it, or they will bill your account for additional bottles, since you just signed up for a delivery every 30 days! If you have done this Cancel right away!

I never used the supposely free trial offer, because the dispenser to the lotion bottle was detached from the bottle and I could not get it work.I had fourteen (14) days to send it back, which I did; however while checking my bank account online I noticed that I hhad a charge on it for Dermitage. I called Dermitage to discuss the problem, the lady was plesant, but she was a liar. She proceeds to tell me all of the steps that I was suppose to use in shipping the merchandise back, all that was include in the package concerning shipping was, it must be shipped fourteen days after receiving it if I was not satified with it.When I signed up for the free trial there was no mention of being automatically being enrolled in their system so they can take money out of my account every month for products I did not order. Consumers be careful, how you put your info., out because we do not know how many more companies that are literally and legally stealing our money. Beware.

I SENT BACK MY TRIAL PACKAGE, AND WAS STILL BILLED 89;98 ON MY CARD. CAN THIS BE SETTLED BETWEEN US, OR DO I HAVE TO NOTIFY THE BETTER BISSINESS BUREAU? AND I KNOW IT WAS SENT BACK IN TIME BECAUSE OME OFYOUR YOUMG MEN EXTENDED MY TIME THRU THE END OF THE MONTH.
HOPING YOU CAN RESOLVE THIS, I REMAIN
SHARON GOTAUTIS AT darlakbears@yahoo.com
please advise

I was told when I called to cancelle my free trial offer on 11-22-2010 to call back on 11-25-2010 I've been calling all morning
an for some reason no one picks up phone? I would like to cancelle for product didn't do what i expected. Please do not charge my cheking account any more un nessary money for I did not like product whith in the trial period.
Thanking you in advance to your attention to this matter. The only customer no. I could find on box is PID [protected]
My E-Mail is meryempostalci@hotmail.com Please respond and give direction how to proceed with cancellation confirmation. Thank you and Happy Thanksgiving