Dick Van Dyke Appliance World
Reviews and Complaints

I am grateful for the respect of the delivery and installation crew, but I am totally disappointed in the utter lack of communication from the store. They claim I was emailed about whether I wanted installation, but all I received was an email saying someone would CALL me about that. Someone did call while I was at work and left a message about it being a floor model, and no one replied to my voicemail about the purchase. I am very disappointed that the store is claiming this is an issue of the email going to my spam folder (even though the first email did not, and there is no email in my spam folder) instead of taking responsibility for the lack of customer service. I am incredibly disappointed that the second installation crew arrived at my home completely unannounced and a full day before the time I had been quoted. I rescheduled my entire Friday evening because of this very rude miscommunication by the store. I was shocked when I then received phone calls and texts today asking for confirmation of installation times for an item that was installed yesterday. I am also very disappointed in the lack of responsibility taken by the customer service rep when I called about this. He offered no explanation beyond a miscommunication, and (as mentioned before) simply claimed "the email must have gone to spam," when I did not receive an email at all. For the first half of the phone call, he did not pay attention to what I was describing as the problem and instead focused on the double invoice in my file. He made no moves to make up for the very clear lack of and miscommunication made by the store. While a verbal apology is nice, it does little to make me want to return.

I am very upset and disappointed with DVD customer service. My elderly parents purchased a washer and dryer from DVD this past May. They paid full price for the washer and purchased a floor model at a reduced rate. The washer had to be ordered and the floor model dryer was delivered within a week. The first dryer they delivered was dented and the side wall needed to be replaced. That dryer was returned. The second dryer that was delivered was missing a bearing and the front and back panel needed to be replaced. Although both dryers were covered under warranty, by this point we just wanted our money back. My parents returned the second defective dryer and canceled the washing machine that was on order. I live out of state and my parents depend daily on their caregiver for assistance in these types of matters. My parents and I asked their caregiver to help out with communication back to DVD. My parents even gave verbal permission on the phone to DVD customer service to talk with their caregiver. DVD refused to speak with my parents while their caregiver was on the phone with them. This does not make sense. My parents asked where that policy is stated and the DVD customer service person said that it was not stated anywhere! My parents have received refund for one of the appliances and are waiting for the second appliance refund check. DVD is not returning delivery fees. Having elderly parents and living 8 hours away from them - I rely completely on their caregiver to provide assistance - and I do not understand why my parents and caregiver were treated so rudely by DVD customer service department. We will not be purchasing items from DVD in the future and hope that their policy of treating elderly people will be addressed.

My oven wasn't heating properly. We called to schedule an appointment; they didn't show. They had the "wrong town" and rescheduled for a few days later. No big deal. Technician named Jason came and said we needed a new heating element. Six weeks later, the part arrives. Another technician comes to install it and tells me it wasn't necessary; a wire had simply come loose. I assume he reconnected or soldered it and we were good to go. He was going to charge me and I said, "I'm not happy about paying for another service call and being with out a stove for 6 weeks, only to be told it could have been fixed the first time." He said I could take it up with the office. A few weeks later, I got an invoice for the second service call. Called the customer service department and told them my story; they said they would review the case. Guy called back a few days later and said, no, I would still have to pay. Called again a couple weeks later, talked to Chris (who was very friendly) and asked to speak to the manager. He asked why, I told my story and he said, "It looks like this has already been reviewed." I said, "I know. That's why I'm asking to speak with the service manager." He said she was often "in meetings" and hard to reach. I suggested she call me back whenever she had a moment. She had Chris call me back and explained that he "understood the inconvenience of being unable to use my oven for 6 weeks, but that they performed a service and I still had to pay the second bill." (So, she had time to talk to Chris, but not to call me.) I reiterated that I wanted to speak with Devon. He said, "She'll tell you the same thing." Told him "I don't care, I want her to call me." Evidently, Devon is afraid to actually talk to people and defend her decisions, because she knows they're indefensible. I'm waiting a day or two for my call from Devon, then I'm going up the chain.

Bought a Whirlpool washer from them in August .. First time buying anything from them. They come off as a company that is going to support the customer. That is what I wanted. If the product turned out bad, they would stand behind it. I unfortunately got the exact opposite. A company that basically will not support the product they sell when there are issues. I could write a book about their dysfunctional product support. I will keep this short. WIthin weeks after getting the clothes washer it was not running properly. Basically much of the washer has been replaced over more than 6 different visits and it is still not working properly. Their warranty talks about part availability and numerous failures leading to replacement, but they will not do that. They readily blame the manufacturer, Whirlpool. Ultimately we called Wirhlpool. They were apologetic for the clear failure of their product and we were told that they will begin the process of working on replacement. Why can't Dick Vandyke (DVD) adequately communicate with the manufacturer for support or stand behind their sales? Dealings with DVD is among my worst dealings with a business as a consumer. Definetly a top 5 worst. My name is Wesley Slough. I fully stand behind everything I write. It is sad that I am here taking time to write this. Look at DVDs ratings on Yelp and that is all you need to know about this company. If the product works right then this probably isn't an issue. If it doesn't, good luck getting support. Go to Lowes or Bensons or anyplace else. Based on past experience they do a much better job standing behind their products. If I had gone to Lowe's, once the initial issue developed within the first couple of weeks, I could have just asked for a replacement. There would be no questions asked (like I did on a refrigerator a couple years ago) and they use to do that. I brought this up to DVD. Anyway, go elsewhere. You have been warned.

On December 17, my three year old Electrolux Washing Machine would not do the spin cycle. I called Dick Van [censored] Appliance World in S, I and had a service man by 6:00 pm that evening. My thought - "Service is great at Dick Van [censored]". Service man told me I needed a new drain pump. He'd get it ordered. Would hopefully be 14 days but should remember there would be the Christmas and New Year Holidays in that time lime. I understood. On January 10, 2022, my new drain pump was installed. Still wouldn't drain. So now we have to order the hoses. This would be another 10-14 days. It is now January 23, 2022 and I am still without a washing machine. My estimated time on the hoses is now February 1, 2022. I get the run around every time I call, except from Melanie, who is wonderful. Because of the warranty, the parts have to come from who know where! If I get it fixed by someone else, I forfeit my warranty. On January 21, 2022 I did call and said I would pay "cash" for the hoses, they could order and I would still use their service. Was told by Mark in Service that I could not do that either. We're farmers. I have tons of dirty, hog smelly clothes to wash. I'm sick of shelling out money to go to a laundramat. They are tired of seeing me haul in baskets of clothes. When will I be reimbursed for the cost these days of using a laundamat? When will this end? I"m afraid that maybe there is something else wrong with the washing machine and I'll be waiting until spring to get my washer back. I really want them to replace it because I'm just so tired of this waiting period. I bought the Brand recommended by my salesman because it was the best with the least problems. I've been told so many things when I call in. One gal was going to order the pump from P, I and it was to be in January 3 or 4th. She didn't do it. I'm done with them! Next time I'll buy local. Thank you for listening. I WANT RESULTS! Star rating - Zero.

I am waiting to hear from DVD regarding my portable dishwasher GPT225SSLSS that was delivered damaged. Over the years I have purchased several appliances from DVD. all were good operating units and service was great.( 2-3 sets of washer dryer, stove, 2-3 refrigerators, deep chest freezer) My daughter has also purchased her appliances from DVD. I purchased this unit based on past history of service. I now have a damaged dishwasher that I paid $65 more than other competitor. No extra warranty no extra anything, same machine same warranty. I was told I would hear back from DVD representative with a resolution to this problem. I sent pictures in an my wife spoke to Amber. Amber was to call back once she had a resolution to the situation. I was in sales and when some one called and had a problem I was back at their door with a new replacement an apology for their inconvenience. The delivery men were great and helpful but now I am getting a run around. I have tried to contact someone in charge but am told they are on vacation, unavailable, can not leave a message, unable to give out President of the companies name. I contacted DVD as their drivers were leaving my drive way an did not see or hear me waving an hollering at them. The unit was delivered with plastic film on it. I saw the dents when I took the film off. There are 3 dents on one side 2 on the other. They are from something inside coming loose and striking the side panels. Therefore I have asked for a replacement unit. I am being told I must wait for a technician to come look at the machine to see if they can fix it. The damage is inside the unit as it has been dropped or hit something inside the unit came loose an struck the panels. I do not want this unit as something else could be wrong or broke and show up after the warranty is over. I am at this time still willing to accept another unit from them. I may in the next day or 2 decide I want a refund an buy it some where else. Please help get this resolved. The people I talk to there do not understand I do not want this damaged unit. Thank you.

On 3/18, at Bloomington store, we paid for a Frigidaire fridge for a 3/24 delivery date (and made my husband the contact person). On 3/23, husband was told fridge not able to be delivered on 3/24, but "next week." Then 3/31, husband was told "everything arrived damaged. Then talk of a 4/9 delivery, but NOPE again. On 4/17, husband was told, "not on shipment." On 4/21 (our need for a new fridge was long overdue), husband went back to the store and was told there was a Whirlpool fridge that could be delivered the next day, for an additional $150ish price (of course). So we switched our original purchase to that one. So after a month, $150 more, and many phone calls (some to me even though we asked for only husband to be contacted), the fridge got delivered and installed. Pleasant delivery guys, but they didn't clean the dirty doors. After giving them a nice cleaning, I see both doors have a scratch. (In retrospect, I suspect we were sold a scratch and dent model for full price.) Then we had to go through the ***d "service" and parts depts to replace the scratched doors. They ordered new doors, and on 6/11 (about 7 weeks later), they arrived to install new doors, BUT they messed up and doors were WHITE for the BLACK fridge. So, they had to reorder (of course, giving us another 6-10 week turnaround time). On 8/13, they came to install new doors again, but those doors were also scratched! At this point, we're just angry. The "service" dept called me (even though husband is contact person) and they offered to reorder (with the 6-10 week turnaround time), and we asked if we can just discuss compensation. We're 5 months in and I just want to be done with them! On 8/16, they offered to reorder the doors again for the THIRD time OR $75 compensation...for two scratched doors, 5 months of regret, and so very many phone calls and much frustration (seriously probably 20-30 phone calls just for a fridge!). We felt that $75 was much too low and declined. Since then, in many phone calls with different "service" people, I asked for a more reasonable offer and/or to know the exact date of reorder, but they seemed to be passing around our file, playing dumb, and not wanting to discuss a reasonable amount of compensation. They also couldn't seem to give me the exact date of when the new doors (their 3rd attempt) were reordered. *Update: As of 8/31 I have declined their "maximum offer of $80" and they gave me a reorder date of 8/24 for the third attempt for new doors, with another 6-10 week turnaround timeframe. So we wait some more...

My husband and I bought a high-end washer and dryer at a renowned store about 2 years ago. Our first bad experience with our purchase came as soon as we brought it home. Every time we would put the fabric softener in the drum and it would end up all over our clothes staining over $300 worth of clothing. Over 3 visits later and nothing was fixed. I was so desperate I literally wrote a hand written letter to the owners of the company and sent it to their home address, only then did I get a timely response and the issue was fixed. Turns out that the springs that were put in the washer were wrong and causing the drum to be off balance and shake disproportionally. No type of apology or compensation given. That was our first issue, which was nothing compared to the next. As soon as we started using the dryer we started to notice black marks showing up on our clothing. We could not figure out what was causing it. We tried several fixes and each one seemed to work for a cycle or two and than it would start happening again. For over 2 years(as well as over $500 in clothing destroyed) we thought it was something we had done (maybe a marker left residue on the drum and was causing marks, maybe it was a heating issue-my husband literally took the dryer apart twice to try to adjust the air flow,etc...) Since we had such a bad experience the first time with the washer customer service we didn't want to call and deal with DVD again but we had no other choice. After asking to speak with a supervisor they refused and would only let me speak to customer care team members who really didn't know what to do other than report my complaint and send someone out. When the repair person came out, before even looking at the dryer he told me that this is a very common problem with these machines and that was a defective drum. He has seen it several times and even read me a couple reviews customers experiencing the exact same problem! I said, "your telling me this is a defective machine and no one put out a recall or notified us of any problem, meanwhile for the past 2 years we have been thinking it was our fault?" He basically said yep. He ordered a new drum and seal. That was about 2 months ago now and we were scheduled to have it replaced 2 weeks ago. My husband took off work that day to wait for the repair person to come. He got a call in the afternoon saying that they opened the drum and it had a big dent in it and they weren't coming over and were going to have to order another one. This is after I have been taking my clothes to the laundry mat the past 2 months spending over $70 in quarters to dry my clothes. So after 2 weeks of hearing nothing about the replacement I call and talked to the same customer service rep as before. She again basically had no answer for me and said she was going to check with the parts department and put me on "hold" for over 10 minutes and than wouldn't you know I got disconnected! Hmmm...surprise surprise! I call back and my representative wasn't able to come to the phone. So I repeated my story to the next rep. then I asked to PLEASE let me speak to a supervisor again was turned down, as she was in a meeting and couldn't do anything to help until I filed a claim (which why was I just now told this was even an option?!?!?) Ok so let me file a claim what do I need to do. She told me nothing that she would just need to research my case more. I begged her to contact me by the end of the day to let me know what the status was. She did get back to me and said they contacted the manufacturer and they would not be offering me any type of compensation and that neither would the appliance store ...but...the parts department would be call me soon for an ETA of my new drum... It's now 2 days later, no call. I have NEVER had a company treat me this poorly! They pride themselves on their 5 year warranty, and customer satisfaction. It's an absolute joke! I will NEVER buy anything from this company again and will encourage anyone to stay away from this company! I have literally had more damages and expenses with these two machines than the dryer cost in the first place! UNBELIEVABLE!

Horrible customer service and damaged goods! Three months later and still fighting to receive what I paid for! Disabled buyers beware! I purchased a new refrigerator online due to the fact I am a disabled adult and explained to my salesman Brandon that I would be purchasing sight unseen for that reason and what refrigerator I wanted to purchase. On March 24 my new refrigerator was delivered with a broken deli drawer track so I contacted Dick VanDyke and requested a repairman. The next day, on March 25 the repairman came out and noticed and documented numerous dents and dings across the front of the refrigerator on both the upper and lower doors, a broken deli drawer track, and damage the installer caused to my door trim bringing the refrigerator into my home. The repairman documented these items with photographs which I witnessed. A new refrigerator was ordered due to the broken deli drawer track because it could not be replaced and also because of the numerous dents and dings across the front of the refrigerator. I have provided them with an estimate to have the door trim replaced as they requested. On April 24 the second new refrigerator was installed and I was told by the installer that the damages that are on the outside of the unit could be taken care of by being painted by the repairman so I accepted delivery. It was also this installer that told me he did not have time for me to inspect the refrigerator prior to installment unless I wanted to go out and climb up on the truck and inspect it out there because he was a one man show that day because everyone else called in sick on him and he was on a time crunch. I told him I did not think that I would be climbing up on any truck because I am disabled and on oxygen. The installer's comments were very inconsiderate. I called for a repairman and reported to Amber at Dick VanDyke the damages found on the outside of the unit, my door trim being damaged on both sides again upon installation of this unit, and the motor making a popping sound off and on when running, as well as the comments of the installer. On April 27 the same repairman came out. He said the damages on the outside of the unit could not be fixed properly with paint and that it would require replacement. The motor was not making the popping sound when running while the repairman was here so he was unable to document anything about it, but is still popping when the motor kicks on to this day. A third new refrigerator has been ordered and is scheduled to be delivered on May 24. I was told by Dick VanDyke that if I did not accept delivery of this third new refrigerator because of superficial damages only and nothing mechanical that they would be charging me a $250 restocking fee in addition. Are you kidding me? I told Amber to make sure they deliver a non-damaged refrigerator that works properly for the almost $1,000 I spent and I will not have to refuse delivery. We shall see what happens when the third new refrigerator is delivered on May 24. Also, I have on multiple occasions, requested from Amber the contact information for or to talk to someone in their corporate office, owner or general manager, to discuss my unhappiness and the poor customer service I am receiving with my purchase and I consistently am ignored and not provided the information and told that is not necessary because Amber and Devin are handling the matter. I am very angry that I cannot speak to someone in corporate management and I am unable to go out there because of my disability so my hands are tied in who I am dealing with over the telephone. This is very unfair to me as a disabled adult. So buyers beware, disabled or not. Their commercial sure does not reflect the Dick VanDyke Springfield, Illinois location I have been dealing with trying to get what I paid for from Day One! They blame everything on the customer and accept no responsibility for anything and now want to charge me a restocking fee for yet again a possible damaged third refrigerator being installed! They do not want to refund your money either! This was my first and last purchase from Dick VanDyke that's for sure!

Was sold an inoperative GE microwave that was a floor model and Dick Van [censored] service man told us broken beyond repair so we turned to the guarantee to be made whole again with another microwave and they say manufacturer refusing to pay and nothing DVD can do. Purchased date on invoice of 7/30. We asked for later delivery due to rehabbing the home. It was delivered to our rental home on 11/18 and husband who is a contractor and friend who is a carpenter and inspector for the city of Spfld installed it as they have others. It lit up and spun around so presumed working. It showed no damage on the unit and at no time did we drop or damage the unit. We have pictures of how bad the insides are. House was not rented out due to winter and then the COVID as we are elderly folks who are at greater risk. So when rented out in July the tenant complained that it did not work; did not heat anything. So we confidently called DVD for service and they came out at their first opening not until August 12. He says cannot be repaired. After numerous calls for updates and numerous walkins to try to get information to service and then to the sales floor we were told the manufacturers won't cover it and DVD will not cover it and guarantees won't cover it and there is nothing DVD can or will do. We were sold damaged goods and then they will not stand behind it! We are left with nothing! And they are saying that the damage is consistent with dropping and we did not drop it. It had a lot more chance of being dropped in shipment, on the sales floor as a floor model, waiting for a later delivery date somewhere at DVD, then in shipment and delivery again than with two competent owners doing one install.

We are building a new home and ordered our appliances from Dick Van [censored] on 2/18/2022 with a delivery date of 4/30/2022. None of the appliances were in stock and they would not order them unless we paid 100% of the cost which was $20,448.84 on 2/18/22, ***. Our new house was not ready on 4/30/22, so I called Dick Van [censored] to ask if we can move the delivery date out to 05/27/2022. Our salesman had been terminated so I spoke to his supervisor. This supervisor told me that all appliances were in and that it was not a problem moving the delivery date to 5/27/2022. He said they would hold our appliances up to a year. I thought all was good. On May 26th I called checking on the May 27th delivery. The guy said it got changed to 06/13/2022. My husband called and they told him they had not received all the appliances yet. Now they are saying the refrigerator won't be in until 9/16/2022 and the stove top won't be in until July! There was no communication with us from the date we bought and paid for all of the appliances. We called them every time. We believe they sold our refrigerator to someone else. If they had told us the frig was not available until 9/16/2022 or the stove top was not available until July, we wouldn't have bought them. We would have picked something else. They did deliver our washer, oven, and microwave on 5/27/2022 only because my husband requested it. They had no plans to deliver those items and no one communicated that to us. We have spent $20,448.24 with this company back in February, if all of the appliances were in in April, why aren't they in now? The refrigerator is a panel ready, built in refrigerator. Our kitchen cabinets were ordered based on the dimensions of this refrigerator. We can't buy another refrigerator to replace this one. This company is unethical. As one salesman told me yesterday, I'm just the salesman, I don't get involved with delivery. *** was supposed to call us back on 5/31 and hasn't.

After 3 fridges, still no working fridge -- and damaged floor they acknowledge but have not paid for repairs. August - Purchased appliances to be delivered/installed on September 17. Delivery made, but installation was incomplete; appliances not tested to see if working properly. (#1 fridge -water not hooked up nor was interface working; dishwasher circuit breaker not flipped back so had no power; microwave barely hanging on wall with one screw.) I was put on bottom of list to have tech out - took weeks. I went in person to service to ask for switch-out of another fridge. They attempted to deliver #2 fridge - deliverymen refused to unload due to damage to fridge. #3 fridge delivered. Had issue after 30 days - beeping/thawing. Tech damaged floor due to improper installation of rollers. I called and demanded removal of #3 fridge and a refund, plus payment for floor. After NUMEROUS calls, NUMEROUS run-around tactics, claiming loopholes, skewing of their notes (lies) to benefit them, I have gotten nowhere. I just got off the phone again, and it took five minutes for me to get them up to speed. They didn't even have notes that the tech had been out to diagnose the problem which they insist had to be done. She relayed the tech said I refused to let him diagnose the fridge. That is an absolute untruth. He and I stood by the fridge while I explained the issues and that I wanted it removed and refunded; he got the beeping to stop, explained what they typically do to resolve that issue (which had been done before and it lasted for 24 hours). He explained he would call Electrolux and the techs that had worked on it previously and report I wanted it refunded and someone would get back to me. No call. The confusion may exist because I refuse to waste any more time of taking off work for them to try to get the fridge in a workable state. With sometimes daily phone calls and many service calls, I want the item refunded and my estimate for floor paid

After months of my fridge not cooling properly, but still working, I called Dick Van [censored]. On 3/24/22, *** from DVD came. He stated this problem could only be one issue. He replaced my blower motor in my fridge, charged me $240, and left. After one week of no changes, I contacted DVD and they sent another tech out on 3/28/22. The technician was clinging and clanging on my fridge as I was in the other room. He then proceeded to tell me there was a hissing noise and I had a Freon leak. I never had that hissing noise and although my fridge was not cooling properly it was still working. He didn't warn me of the dangers of Freon or to turn off my fridge. He stated he would call in a couple days with an estimate. After he left I called Dick Van [censored] for 7 days straight trying to get a loaner fridge or updates on my case. I had to live out of a cooler with my 2 year old and still am living out of a cooler. I told them that I never had a Freon leak before this tech came and they told me the Freon leak was not caused by the technician. Today, on 4/4/22 I went into the facility. The manager admitted that when the technician was taking apart my fridge, the coil broke. She states it was not his fault because the fridge was frozen over. The fridge was frozen over because the motor blower they were supposed to fix on 3/24 was a faulty product and was the cause of the fridge freezing. They offered 20% off parts and to still pay 100% labor and the rest of the parts cost. I did not have a Freon leak until their technician broke my coil. He estimated a $770 fix on top of the $240 I already paid that could have been avoided if the motor blower they initially installed was a working product. The only time I got to speak to a manger was today when I went in the facility and demanded it. I spent the last two weeks speaking to a receptionist. The receptionist told me for Freon to be toxic, I would need to lick it. She is not a medical health professional and Freon is a toxic gas.

Ordered a new dishwasher & stove on 4/30-chose what we did because it was in stock. *delivery scheduled 5/5 between 10am & 1pm. Delivery men dented in both the new stove & dishwasher. I left a blank check for my father in law to pay for the haul away of the 2 old appliances which was $35 per unit. They were unable to install the stove-understandable, we needed an electrical outlet. They couldn't install the dishwasher because the old was plumbed with copper & they didn't have the right parts on the truck. They had my father in law write the check out for $70 to haul away 2 old appliances but only hauled away the stove. They left the old dishwasher inoperable & the new dishwasher sitting off to the side. We were told once we get the new one installed they would come back to pick up the old, not that they would be back with the correct part. That evening we called to let dick van [censored] know & were told they weren't sure if they could get replacements but they would talk it over with their supervisor & call us back. We didn't get that call back. 5/6 we called again but were told the service lady needed to talk to her supervisor and would call us back. Again never got a call back. My husband flew home from work to try & get this taken care of because it was mothers day weekend & we were without a working stove & dishwasher. 5/9 got ahold of service again-we just want a refund & our old stove back. They agreed, but said our refund would be everything but $65 because of the delivery fee. The delivery is what started the issue. Was told our old stove would be returned 5/10 but couldn't guarantee it was in the same condition, took the day off-no delivery. Called at 3:30-was told they could deliver 5/12 or 5/13. That didn't work for us, got delivery scheduled for 5/11. I asked to speak to the lady's supervisor because she kept having to go back & forth & her response was "I'll have to see if she's willing to take your call" We just want the full refund, including the $65.

On 9/27 I had a service truck from dick van [censored] come to my house and see what was causing a loud squealing noise in my dryer when it was running. There was 2 people here and one was a trainee and he was the one working mostly except when he had a problem then he would ask the person training him for help. They told me the problem was the motor was failing and they would order a replacement motor for 379.79 and would fix it when they got the motor. On 11/3 the same training person showed up with a different trainee and they replaced the motor and they told me that would fix the squealing and if any problems just call them back and they would come back and fix it. I used the dryer on 11/7 for the first time after they replaced the motor and as soon as i turned it on it was squealing real loud just like it was before the replacement motor was put in. When the service guys were here they tested the motor for less than a minute with no issues but first time turned on for use it was doing same thing that they were supposed to fix by replacing the motor. I went to store on Neil street in champaign and they told me to call a number that they have nothing to do with service so i called the number and was on hold for 10 -15 minutes and finally left my name and phone number to call me back and they never did so i called again the next day.They told me they could come in a month and look at my dryer but it would cost another 64 dollars for a service call and i said that I would not pay it and they said that it would be up to the service man to determine if this was related to first service call if he would charge me or not. On 11/26 service man came and I told him what was going on and he took the dryer apart and it took him less that 2 minutes to say that he found the problem and it was a pulley that was froze up or hard to turn that was making the squealing noise not the motor and that it was mis diagnosed. I want my money back for the motor and they are denying

I had a chest deep freezer delivered on Friday, April 10. I paid for this freezer on the Thursday before in advance before it even arrived at their business as I had called to see if they had one and was told that they had 20 arriving. Freezers were very hard to find at this time as everyone is wanting one due to Covid 19. They delivered the freezer to our garage. As they were removing it from their truck, I noticed a black mark on the right side, thinking this was probably dust or something, I let them bring it into the garage. Inside the garage, we (my husband & I) noticed the black mark was a chip and the area around it was dented in. The black mark was completely through the paint and even if you covered it up, the dent will still be very visible. We pointed this out to both of the delivery people and they took photos and said that they would talk to their "boss" and see what could be done and if I decided not to keep it, they would come back and pick it up. I planned on shrink wrapping this freezer to match my kitchen decor anyway, but I let them leave it. After seeing that the dent was on the front corner and viewing it from different angles, we decided it might not be worth our trouble and what if it stopped working. No one called us from Dick Van [censored]. I called several times and they said they would have someone call me back. They never called me back, so my husband called today and *** (the manager) told him that all he would discount is the $25 delivery fee. The delivery people told us that it would be discounted at least $50. I called back to tell *** that this was unacceptable, he said he would call the business boss and get back to me. The only call I received from them was once today (April 22) and that was *** telling me they would only take the delivery fee off. I got very angry, they have been wasting my time for two weeks and I was done. I would just return the damaged item and get a freezer somewhere else. *** told me that it would cost $69 for them to pick up. I said we would just deliver it back to them. Then *** said that there would be a 20% restocking fee, per his boss. It is illegal in Illinois and many other states to charge a restocking fee for returning a damaged item - I know this. I told *** that his boss was "STUPID" and he is. Any idiot with any sense who is in charge should know this. The price of the freezer was $354.24 so that meant the restocking fee would be $70.85 - so they would get their money either way. *** informed me that his boss was "not stupid" - so okay then he is just as dumb as a box of rocks then. Bottom line is, Dick Van [censored] are crooks - it is not bad enough that they sell you damaged merchandise, they make it impossible to return it. I feel that they ripped me off. Even the stupidest "box of rocks" people on the planet rip people off and that is what they have done to me. Don't do business with Dick Van [censored] EVER!

MY HUSBAND AND I PURCHASED NEW GE WASHER AND DRYER IN FEBRUARY. WITHIN THE FIRST MONTH OF HAVING THESE APPLIANCES, DICK VAN [censored] HAD BEEN OUT ABOUT 5 TIMES FOR OUR WASHER NOT WORKING PROPERLY AND THEN NEEDING TWO SEPARATE PARTS THAT HAD TO BE ORDERED. UNKNOWN TO US BECAUSE NOTHING WAS EVER ADVISED TO US, THE REPAIRS WITHIN THE FIRST YEAR ARE REQUIRED TO GO THROUGH GE SO THAT MEANS EVERY LITTLE PART TAKES ABOUT 2-3 WEEKS TO BE SHIPPED, ONCE THE FIRST YEAR IS UP THEN THE WARRANTY THROUGH DICK VAN [censored] KICKS IN . WE ALSO RAN INTO ISSUES WITH THE PARTS GETTING SHIPPED TO OUR HOME WITHOUT OUR PERMISSION IN WHICH WE DO NOT HAVE A MAILBOX AND THEY WERE LEFT ON OUR STEPS. OVER THE COURSE OF THE FOLOWING MONTHS, APRIL, AND MAY THE TECHNICIAN CAME OUT TWO MORE TIMES WITH ISSUES WITH OUR WASHING MACHINE MALFUNTIONING, AND ONE MORE PART NEEDED ORDERED. NOW COME THEY END OF JULY. I WENT TO GO USE MY DRYER AND ABSOLULTY NOTHING IS WORKING. THE DIGITAL LIGHTS ARE FLASHING. WE CALL DICK VAN [censored] ONCE AGAIN ON THE WEEKEND WHEN IT HAPPENED TO BE TOLD WE WOULD INCCUR A 75$ TRIP FEE IF TECH HAD TO COME OUT AND HE MORE THAN LIKELY WOULDNT HAVE THE PART ON HIS TRUCK. I WAIT UNTIL THE FOLLOWING MONDAY AND RECEIVED A CALL FROM DICK VAN [censored] TO TELL ME THE SOONEST SHE COULD GET A TECH OUT TO OUR HOUSE TO EVEN ACCESS THE SITUATION WOULD BE IN TWO WEEKS. THAT MEANT I WAS STUCK TAKING CLOTHES TO THE LAUNDRY MAT. TECH CAME OUT TWO WEEKS LATER AND HAS TO ORDER A WHOLE NEW CONTROL PANEL THAT HE SAYS WOULD NOT BE IN UNTIL SEPTEMBER 30TH! I MADE 4 SEPARATE CALLS TO THE SALES MANAGER, AND PARTS MANAGER, AND TO THE STORE MANAGER WITH NO CALLS BACK. THEN ON AUGUST 28TH I COME HOME TO SEE A PACKAGE THAT WAS DELIVERED TO MY HOUSE ( WE HAVE NO MAILBOX) AND ITS THE CONTROL PANEL THAT THE TECHNICIAN ORDERED FROM GE!. I CALLED BEFORE CLOSING THAT SAME DAY I GOT THE PACKAGE AND SPOKE TO A GUY WORKING IN THE PARTS DEPT WHO COULDVE CARED LESS ABOUT ALL WE HAD GONE THROUGH. HE WAS ABLE TO SCHEDULE A TECH TO COME OUT TODAY, SPETEMBER THE 8TH TO INSTALL. MY HUSBAND JUST CALLED ME TO LET ME KNOW THAT THE PART THAT WE RECIEVED WAS DEAD, COMPLETELY WOULD NOT WORK! HE WAS THE ONE TO MEET HIM THERE AND SPOKE TO THE TECHINICIAN. ONCE AGAIN I HAVE TRIED TO CALL AND FIND A MANAGER TO SPEAK WITH. I WANT ALL OF MONEY BACK FOR BOTH THE WASHER AND DRYER. IT JUST SO HAPPENS THAT OVER THE LAST WEEKEND (LABOR DAY WEEKEND) I WENT TO WASH A SMALL LOAD OF CLOTHES AND THE WASHER MADE A LOUD BOOM AND DID NOT RINSE ALL THE WATER OUT OF THE FINAL CYCLE SO ALL MY CLOTHES I WAS NEEDING TO TAKE TO LAUNDRY MAT TO GET DRIED WERE SOAKING WET AND I COULDNT. THE WORST PART IS THAT WE STILL ARE PAYING ON THESE ITEMS. I DONT KNOW WHAT TO DO ANYMORE BUT I DO KNOW THIS ET WE RECIEVED ARE COMPLETE LEMONS AND DICK VAN [censored] IS NOT DOING WHAT IS RIGHT. EVERY SINGLE THING THAT HAS GONE WRONG WITH THESE HORRIBLE APPLIANCES COULD HAVE BEEN RECTIFIED. THIS SITUATION AFFECTS MY DAY TO DAY LIFE. MY HUSBAND WORKS AS A TECHNICIAN AS WELL AND DUE TO ALL THE COVID WE WASH HIS CLOTHES DAILY AS WELL AS I HAVE TWO CHILDREN. THIS IS UNACCEPTABLE AND I WANT A REFUND ON BOTH THE WASHER AND DRYER. THE ONLY EXPLANATION WE RECEIVED WAS THE TECHNICIAN NOW HAS TO ORDER YET ANOTHER PART FOR THE DRYER.

We purchased a range and dishwasher and they were delivered on 8/21. The range came in manufacturers packing fully protected. The dishwasher came out of the delivery truck out of the manufacturers box with no protection at all. It was very dirty and had water spots all over it. I questioned the delivery person about this and he said that sometimes the appliances are taken out of the box so that they don't have a bunch of empty boxes in the way in their truck. I repeatedly told him that I was not happy about the dishwasher coming that way and from the second I saw it I didn't think it looked like a new dishwasher. I also told him that since he was delivering it to a garage and not installing it, he wouldn't have had to deal with an empty box. He asked me to sign that the appliances had "been delivered" and was on his way. As soon as he left I got a wet rag and started washing off the dishwasher. At that time I noticed a small nick on the front edge of the door, some scratches on the side of the door and large greasy fingerprints that would not wash off. I immediately called our salesperson and told him about it. He contacted Springfield and they called me. At 1:22 I was called by the delivery men that they would be at my house in about a half hour. They arrived at around 1:45. It was 2:00 when I called our salesman and it was 2:19 when someone from Springfield called. It was less then 10 minutes after the delivery guys left that I noticed the damage and contacted DVD appliances. I was asked to take pictures of the damage and email them which I immediately did. As of today the only help I have gotten is a suggestion on how to get the greasy fingerprints off. The nick and the scratches have not been addressed. They also said that they deliver all their appliances with no packaging and they were surprised that the range was in it's original packaging. I find this really careless. We opened up the range box and it is protected by styrofoam and hard corners so that no damage will occur during shipping. She explained to me that they unpack the appliances to make sure there is no major damage before they bring them to clients. That is fine, but then they should repack them to protect them while they are delivering to a household. That dishwasher had absolutely nothing on it to protect it. I really don't believe that it is a dishwasher that they just took out of the box right before they brought it to us. It appears to have been out of the box for some time as it was very dirty. I understand that there can be some water spots due to testing but it shouldn't be dusty and dirty. It has damage, although minor, we paid for a brand new dishwasher and it should be flawless. I told them that I either wanted a new, in the manufacturer packing dishwasher or I wanted a full refund. I should not have to pay a restocking fee if the appliance is damaged. I thought I would hear something back from them this morning but I did not. I had told them that I would be filing a complaint with the Complaintsboard.com if it wasn't resolved. Apparently their business is doing so well during this economic downturn that they can afford to lose customers as we were also in the need of a refrigerator and microwave and had planned on buying them there. As I stated we expected a brand new, flawless appliance and what we got looks like we bought it at a scratch and dent sale.