Digital Supply USA
Reviews and Complaints

I was looking for a replacement screen for my phone and came across Digitalsupplyusa.com. I placed an order and patiently waited for my package to arrive. However, after a month of waiting, I still hadn't received my order. Frustrated, I decided to reach out to the company to see what was going on.

They told me that my package had been lost in the mail. While I appreciated their honesty, I was disappointed that I had paid $30 for something I never received. I asked for a refund, but they refused. Instead, they offered to give me a discount on my next order. I didn't see the point in ordering from them again if they couldn't guarantee that my order would arrive.

I decided to check out Amazon and found the same item for a cheaper price. I ordered from them and received my package in just two days without any issues. Unlike my experience with digitalsupplyusa.com, Amazon emailed me to confirm that I had received my package and to make sure that everything was okay.

I'm disappointed with the service provided by digitalsupplyusa.com and will never order from them again. If you're looking for reliable service and don't want to waste your hard-earned money, I suggest you shop elsewhere.

I decided to take a chance on Digitalsupplyusa.com by ordering their Note 9 Digitizer repair kit which comes with a Note 9 Digitizer and LCD screen. To my dismay, upon arrival, it did not include the screen which is half of the problem with my phone. Disappointed, I had to reach out to their customer service which is only available through email. It took quite some time to receive a response from them. This left me quite upset, as I was eager to resolve this issue.

When I received a response, it seemed as though they did not correctly understand my situation. They advised me to return the product and attached an RMA number, however, they did not include a shipping label. Frustrated, I reached out to them again explaining the situation in more detail.

After waiting again for what felt like a long time, they finally responded with more instructions for returning the product correctly. However, it was left to me to pay for the return shipping costs. It was a tedious and frustrating experience to go through all of this. It seemed that the person who responded to my email was not entirely focused on resolving my issue.

In conclusion, I would not recommend Digitalsupplyusa.com based on my experience. It was disappointing and time-consuming dealing with their customer service, especially since it seemed that my situation was not fully understood. Save yourself the trouble and look for some other site!

So let's talk about Digital Supply USA. OK, so first things first, the package was late. I mean, I paid extra for the fast shipping, ya know? But the screen didn't arrive on time. Don't get me wrong, I know these things happen, but it was still frustrating to experience.

Anyway, when the package finally came after about 3 weeks, it wasn't what I was hoping for. I mean, they sent me a screen, but it was clearly used! Like, the protective film was removed and replaced (seriously, who does that?). Plus, there were some weird lines between the glass and the LCD in the top left corner. Not cool, Digital Supply USA, not cool.

But, I have to admit, I was just happy to have a screen to replace my broken one. Until I ran into another problem. The used screen they sent me was super sensitive to finger prints and smudges. And when I say sensitive, I mean, it went completely haywire! Like, random apps would open and the phone wouldn't respond to my touch. It was a mess. But as soon as I cleaned the screen, it worked fine.

Now, I don't know about you, but I don't have time to babysit my phone's screen. I need a screen that works, no matter what. And unfortunately, this just wasn't the case with the screen I received from Digital Supply USA.

So, in retrospect, I probably should have just gone with a cheap knock off from eBay. It would have been half the price and at least I wouldn't have had such high expectations. Lesson learned, I guess.

Got a really good deal on Digital Supply USA when I needed a Galaxy S9+ frame LCD. I opted for expedited shipping because I needed it pronto, which set me back by around $17. The order was placed on a Sunday night and shipped the following Monday night, which is pretty quick in my opinion. However, for delivery, I had to wait for about a week. The delay seems to have been caused by USPS.
I purchased a "Premium Refurbished" device, and the LCD cable socket didn’t seem to sit right. The connection wasn’t secure, and I was worried that it might short-circuit. This was a cause of concern because I had already read their return policy, which says that one cannot install, open, or use their products if they plan to return them. So, the policies make it quite difficult. Also, their policy seems to be constantly changing, and orders after 5/29/19 have a different return policy than the ones before.

It was then that I dove deep into their return policy and figured out that "Only unused items in their original packaging may be returned to digitalsupplyusa.com. Use is defined as any attempt to install, open or use an item. Inspect your products carefully upon receipt, we highly recommend you test the item before installing it."

This confused me. How do I test a device without using it as it is supposed to be? I assume this is typical of most return policies, but the site layout didn’t make it immediately clear to me. That being said, I like the range of products they have, and their prices are quite reasonable, even with the "Premium Refurbished" option. I hope they improve their return policy as it can cause confusion to consumers like me.

If you're in need of an iPhone fix and want to save some cash, Digital Supply USA has got you covered. I recently purchased one of their iPhone screen glass shields and while it did the job, there were a few things I wish I had been aware of before making the purchase.

First off, you'll need the proper equipment to remove just the glass shield over the screen. Unfortunately, Digital Supply USA doesn't provide these tools, which is a bit of a bummer. The tools they do supply you with are actually meant for removing the entire screen hardware, not just the glass shield. So, if you're only looking to replace the screen glass shield, you might be better off trying to do it without removing the entire screen. However, if you're planning on completely replacing the screen, then the tools they give you will come in handy.

In my case, I ended up giving up and using my insurance to cover the cost of the repair. But, had I not had that option, I would have purchased the entire screen hardware assembly instead of just the glass shield. While the glass shield did the job in the end, it was a bit of a hassle to deal with and the extra money spent on the full assembly would have been worth it.

One thing to keep in mind is that you can actually buy the entire screen assembly for just a little bit more money than the glass shield alone. This would make the tools that come with the kit useful and alleviate some of the frustration that I personally experienced. So, unless you're on a tight budget and are comfortable with the extra work involved in just replacing the glass shield, I would recommend opting for the full assembly.

Overall, Digital Supply USA offers a good product at a reasonable price. Just make sure you're aware of the tools you'll need before making a purchase to avoid any unnecessary headaches during the repair process.

I gotta say, I ain't too happy with Digital Supply USA. I heard they were supposed to have some top-quality stuff, and that they even offer a lifetime warranty, but my experience was not so good.

I decided to order an iPhone XR screen replacement from 'em, and I installed it all by myself. At first, it was all smooth sailing. The screen worked fine, no problems at all. But after just about ten months, things started to go downhill. The colors on the screen were getting all messed up, flickering and stuff. And it only got worse from there - eventually, the screen just went kaput, completely busted.

So, I decided to open up the phone and take a look. I figured it might just be a connection issue, nothing too serious. But nope, turns out the problem was with the replacement screen itself. There were a bunch of loose screws rattling around inside the phone, and they were all from the replacement screen! Clearly, something was not right here.

So, I did what any reasonable person would do. I contacted Digital Supply USA and asked for a replacement, since they offer a lifetime warranty, right? But here's where things really went wrong. They told me that the warranty was up once I installed the screen. What kind of nonsense is that? I mean, it's supposed to be a lifetime warranty, isn't it?

Anyway, long story short, Digital Supply USA refused to honor their warranty. They wouldn't send me a replacement, or even give me a refund. I gotta say, I'm pretty ticked off about the whole thing. False advertisement, if you ask me. Ain't no way I'll be buying from them again.

I bought some stuff on Digital Supply USA website, a toolkit to replace my iPhone 7 screen and a protector glass to avoid future breaks. I thought everything was going to be amazing with the expedited shipment. As they told me from the USPS tracking link, my package was going to arrive on Monday. I went to check my mailbox, but there was no sign of my package. I waited two days, but still nothing.
I got worried and decided to contact customer service through e-mail. They answered me back soon enough, but unfortunately, they couldn't provide me with any help. They told me that maybe either my family or neighbors might have taken it. But, honestly, I don't know anyone around here who would do such a thing. My family would have given me my package, and I'm sure they have nothing to do with this.
I'm not satisfied with the service. They were quick to point fingers and accuse everyone else of being at fault rather than taking responsibility and helping me to locate my package. It's disappointing as I thought this cheaply priced website would be a good option, but I regret buying from here. I feel like I've lost my money and have nothing to show for it. I don't think I'll order from this website again, even though the prices are cheap. You may be better off paying the extra bucks and going to a professional, like iFix store.

So, I just got a screen assembly for my iPhone 7 Plus from Digital Supply USA. It was listed on the site as an "OEM Refurbished", and it was the priciest one there, so I thought "this is the real deal". But, as soon as I opened it and compared it to my original OEM screen, I knew it was not genuine. This cheap knock-off doesn't look, nor work properly. It freezes and goes non-responsive constantly, forcing me to turn it off and back on repeatedly. Before buying this screen from Digital Supply USA, the phone worked perfectly fine, and I installed it with every bit of care. However, their response to my complaints was just bull-[censored]! They say it's a "damaged ribbon cable", that "it's dust", or even worse, "it's the phone". Seriously! That is not the case! It's the crummy screen they're passing off as "OEM" that's the problem here. They told me I could "send back" (on my dime) that garbage for them to "evaluate", and it'll take them up to two weeks! Not only a complete bogus waste of my time, but money also. Believe me, you should take your hard-earned cash elsewhere. I totally regret buying from Digital Supply USA.

This store's merchandise ain't worth a penny, refunding is a big fat hassle. They say they're all about hassle-free but let me tell ya, they're fulla baloney. Their returns policy page keeps sayin' you got a lifetime warranty but the catch is, it's only for screen replacements that hasn't been opened. They got some nerve!

If you bought an item and it broke just layin' on your shelf, that's when their supposed warranty covers it. What kind of sense does that make? They claim they'll send you a return label but don't believe the hype, they probably won't. I had to pay 14 bucks to ship my screen back to these guys.

When they refund you, they compare the current price of the item or the price you purchased it for and whichever is LOWER is what they'll base their refund on. What kind of business practice is that? Sounds shady to me. They're probably makin' a mint off all the people that try to return their garbage products.

So, after they got my broken item, I had to reach out and beg for a refund and when they finally refunded me, it was for less than what I paid. If they did it when they got it, I woulda gotten more, but nope. To top it off, they won't refund me the shipping cost.

This store is a buncha crooks. I'm not gonna let 'em off the hook easy, I'm filin' a claim against them and spreadin' the word to everyone I know. They're taking advantage of people and that's just plain wrong.

So, let me tell you about my experience with Digital Supply USA. I wanted to replace my iPhone screen, so I thought I'd try ordering a replacement screen from their website. However, I realized soon after purchasing that I made a mistake and needed a different part. I tried to cancel the order, but they told me it was already considered "shipped" because the shipping label had been printed.

I was a bit confused and frustrated since I hadn't received the screen yet, but they said they couldn't cancel the order. So, I had to place another order for a replacement kit that included the part I actually needed, but also some extra parts that I didn't need. I had to pay a restocking fee to return the unnecessary part, and even then, I never received a refund. They still kept the part that I never needed.

Although I had a terrible experience with the customer service and the unnecessary parts, I was able to replace my iPhone screen using the replacement kit. It worked well for a few months until I noticed a massive black bar right in the middle of my phone's LCD. I didn't drop it or expose it to any harmful substances, so I was surprised that it broke so easily.

I suspect that Digital Supply USA is selling low-quality third-party parts and marking them up for a profit. I wouldn't order from them again, even if they were offering parts at a cheaper price. Overall, it was a really bad experience with terrible customer service and low-quality parts. I hope others can learn from my mistake and avoid doing business with this company.