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Do NOT sign up for a Direct Buy membership. The free visit requires that you pay $4,000 that day for your membership. This is a poorly run business (and a rip off).
Approximate Dates ---
May 2006 - We paid our membership fees and placed our first order (and prepaid for that). The order was received in June 2006 with missing parts. Returned the order for refund. It is December 2006 and we still have no refund.
June 2006 - We placed and prepaid for our second order. We were called and told the items were backordered until August 2006. We canceled the order. In August the order came in and we had it returned for refund. We still have no refund.
No one will return our many calls. So, besides wasting $4,000 for the membership (which is worth nothing), we lost another $2,000 in refunds never paid.
Scan the internet. There are 100's of stories just like mine. Do NOT enroll in Direct Buy. You can get better prices by shopping online. This is a rip off!
I joined in early 2006, I had just bought a new home and was hoping to do some home improvement. I did not believe at first that the membership was over $4000.00, but they said I could easily recoup that membership with all the savingings I would be getting. I could not think about it I had to make an important decision without research. I made the wrong decision and the next day I called to cancel the contract I signed. They were rude and told me their was no way out of the contract. I told them after thinking about this that this program was not going to work for me. ( Note: I did not know anything about them at this time) They would not help me or even try to soothe my distress. I felt defeated, ripped off. Since then I have tried to make my membership work. Every time I need something to buy I go first to direct buy, but either it takes too long to get it or they don't have the brand I want. Mostly I can get my purchases elsewhere quicker and for about the same price. Looking through their books is confusing and getting help from staff can be difficult. I have only purchased one thing from them and it was only because I could get it in a few days.
I am not going to get any money back from great savings. This company does not work for me and never will. I really need my contract canceled. I am so exhausted that they could keep the money they have gotten from me already. I just want to walk away. I will continue to look for options to get free. I am a slave to this Company and I will not stop until I am free.
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We are members, and it's nothing but a pain in the butt. The service absolutely SUCKS, and you spend hours upon hours searching books to find model numbers of what you are looking for. We just finished building a house by ourselves and thought it was a great idea to get the membership with all that we would save. Once you add on their "handling fees" the savings is very marginal. I looked at Schlage locks and handles for our new house. Home Depot was the same price, and I didn't have to search through a vague catalogue and wait 4 to 6 weeks for them to come in.
My emails don't get responded to, and when you phone in, they brush you off to the side and treat you like you don't know what you are talking about.