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CB Banks Direct Express fraud department
Direct Express

Direct Express review: fraud department 4

L
Author of the review
12:43 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I was ripped off in January.in February I received a provisional credit. Then I discovered that one of the charges was deducted from my account although the investigation is allegedly ongoing. I could not get a straight answer from the rep or his supervisor, only rudeness, the runaround, and threats to hang up on me. This must stop. I would like to see a class action lawsuit filed against them and CoAmerica bank.

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Keshia T.
US
1 complaint
4 comments
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Oct 01, 2019 11:44 pm EDT

This is by far the worst piece of [censored] [censored] company of all times. No sam way in hell your call volume is busy all freaking day! This is BS and unacceptable to all that use this garbage! Ya'll are messing with people lively hood by not doing ur jobs! Folks have bills, medicine and children to provide for and ur just sitting there looking at the freaking phone lines..im taking my complaint nationwide and let everybody know the way ur [censored]ty [censored] company treat millions of customers. Been on hold all.freaking day who does that! Im a whistleblower and u will be shut down unproductive [censored] company

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L
Author of the review
L
Linda L Ray
US
3 complaint
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Oct 02, 2019 8:09 am EDT
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Replying to comment of Keshia T.

They suck. CoAmerica Bank and Social Security are aware of the situation and do nothing. I never did recover the money that was stolen from me. I strongly suspect all the fraud is coming from within the company by unscrupulous employees.

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Keshia T.
US
1 complaint
4 comments
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Oct 07, 2019 3:13 pm EDT
Replying to comment of Linda L Ray

Its something going on with this, its not adding up. As I read all these complaints. I dont understand why nothing is being done about it. We trust out money with them and in return we get screwed dry!

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L
Author of the review
L
Linda L Ray
US
3 complaint
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Oct 07, 2019 5:36 pm EDT
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Replying to comment of Keshia T.

I don't know why someone doesn't do something. Obviously, we the people are unimportant.

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Tony breedlove
US
1 complaint
1 comments
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Dec 03, 2019 8:36 pm EST

My name is Tony Breedlove add a card missing here last night I turn my forms in and it's been sometime since I did that the money should be in already back on the car I like to know how much longer will it take my phone number is [protected] text me email address 45 Breedlove Tony gmail.com thank you

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Melissa Williams 1965
US
1 comments
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Oct 13, 2021 3:25 pm EDT

This card company has screwed me for the last time i will turn them in to
OPM as if it will do any good,

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  1. Direct Express Contacts

  2. Direct Express phone numbers
    +1 (888) 741-1115
    +1 (888) 741-1115
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    Customer Service
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    Customer Service
    +1 (866) 569-0447
    +1 (866) 569-0447
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    Hearing impaired
    +1 (765) 778-6290
    +1 (765) 778-6290
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    International
    +1 (800) 333-1795
    +1 (800) 333-1795
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    Card Enrollment Center
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  3. Direct Express emails
  4. Direct Express address
    P.O. Box 245998, San Antonio, Texas, 78224-5998, United States
  5. Direct Express social media
  6. Olivia
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    Dec 18, 2024
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Direct Express Category
Direct Express is ranked 134 among 414 companies in the Banks category
#132 SDCCU SDCCU #133 Amalgamated Bank Amalgamated Bank #134 Direct Express Direct Express #135 Coastal Credit Union Coastal Credit Union #136 Indian Overseas Bank [IOB] Indian Overseas Bank [IOB]

Most discussed Direct Express complaints

money taken from account; would not give merchandiser authorization number
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 they owe me money and will not pay me or tell me what's going on
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