Direct Express
Reviews and Complaints

I had my card stolen in October and Direct Express is just now telling me that my claim has been denied that they cannot find any fraudulent activity I have told every person I spoke to that we have the person that actually stole my card I've sent all the information to the police. they have the person's name they just have to pull the videos and direct express just keeps telling me why I cannot be reimbursed. It is screwed me up so badly when it comes to financial issues

My now ex boyfriend paid for my sons high school class ring and turned around a week later to dispute the transaction claiming he didnt make/authorize the payment when in fact i have proof of him admitting that he took it upon himself to pay for my sons ring. He is threatening that charges are gonna be filed against me because he said i stole his card (obviously not true). He purposely did this due to him and i splitting up. I need to know what i can do to show the proof i have from him that he did in fact make this transaction and i did not steal his card?

I have been calling since Nov 1 2017 for file a dispute on money missing from my account every single time i call which i call at least 3 to 5 times a day all i get when transferred to level 2 is sorry were busy try again later i am on ssi therefore this is my only way of income ... You never can get through and no one seems to be able to give a answer ... What is going on ?

I have been trying to file a dispute with direct express since November 1st 2017. I have called over and over and over and I get transferred to level 2 and get disconnected everytime or I get put back in the customer service que and have to wait forever for someone to answer. This is very frustrating and I would like to speak with someone about filing a diapute

I have tried and tried and tried to get resolution.Direct Express refuses to speak to me.
They take the baby way out and hang up on me. I was hopeful when the dispute center called. No one there has yet to do anything to fix this. 10 months ago I lost my wallet.
I lost all my cards including the direct express card. This does not require medical records to resolve. Too much of my identity has been stolen already. This situation should have been resolved months ago.
I have detailed all of the charges to be refunded. This is based on the transaction history sent to me. Direct express seems to have a problem doing that too! Not one month was sent in full.
I received partial histories of Dec - Mar. In this list, there are over $1700 in charges that have yet to be returned to me. Point blank, I will not stop until everyone I can think of knows what has been going on. THIS IS MY MONEY, NOT ANYONE ELSE'S!
IT IS PAST TIME FOR SOMEONE TO STEP UP AND DO THE RIGHT THING!Derek Payne

On Wednesday, Oct. 5, 2017...in the afternoon hours, I made numerous calls into Direct Express Customer Care Center. I had attempted to reach a representative (live) for the purposes of resolving a problem I was having with online system re: needing to reset password. After 8 attempts were cut short with message stating system difficulties (try your call again later)...I finally connected with a center representative by the name of Adam. He asked for Social Security number, name, phone number, and user ID...then asked how he could help me! I told him issue I was having with resetting password, and he paused our conversation several times to do research, and then explained that in 5 or more days I should expect a call about this issue I was having. After I gave him this information, something didn't appear right, and felt need to speak with a supervisor. He was very, very reluctant to do so stating he was a supervisor, probably gonna tell me same thing as himself, and refused to provide me name of a supervisor explaining there our several and wasn't sure which would be fielding my call. I finally was connected to a supervisor (supposedly), and could tell right away that her (De...?: her name was vaguely given to me and refusal to state her name was impolitely and abruptly interrupted by her repeatedly as she kept insisting I give her mine), her demeanor was not "customer service oriented"! She was loud, would not listen to my complaint, kept rudely interrupting me, was nasty in her attitude, screamed, shouted, and hollered, was indignant towards me stating "you've called the center already several times today...let's see...you've called 1, 2, 3, 4, 5, 6, 7, 8, times today", and showed disrespect and disregard for customer concern by turning our conversation into a shouting match (I admit I flew off the handle, too); she finally decided to end our call by hanging up or disconnecting our call without resolving complaint/concern/ issue of mine; my experiences dealing with this type of misconduct of hers was harshest episode I've ever encountered on phone, and needs investigating into the tactics used by Direct Express service agents for their lack of customer etiquette.

This is the worst company ever...the customer service reps are rude and sound like they hate their jobs. They never know how to handle accounts I still can't understand that after verifying my account how they sent me the wrong card, now I have to wait for another card to be sent out. I am switching to American Express Bluebird today so I don't have to deal with these people anymore. I'm so over it.

I call. Every time I talk to the represent they are rude. They need learn how talk to people. I ain't received my card. With my money on it. It been eleven days now. I'm fed up now. I'm close to suing. I want my money. I can use my money for food. But nope I can't. I don't have the money. Because they playing around. Not give me my money. Faith sharp

My card was locked because of a suspicious purchase. This purchase was a bottle of advil at our local dollar store. I called Friday to have it unlocked. The rep said it would be unlocked. It never happened. It is now Sunday. I have no access to my money. The call center is useless. I keep get transfered to level two. I then get a message about high call volume and hung up on. Also, the website is obsolete. I am not able to register as a new user. It has been like that for months though. The only option for contact is a call center that hangs up on you, or a postal address. There is no chat or email feature.

8/03/2017 my social security benefits were put into my account, 23 mins later I had all of my social security transferred out of my account my a IVR, I immediately called them on the phone and my pin was not working I had to take the time to renter a new pin, finally got someone on the phone, asked them to stop the transfer, since I didn't authorize it, she said she didn't like my tone with her and now she needed to verify who I was, she was rude, I told her to tansfwr me to someone who could help me and she hung up, I called back got level 2 got the paperwork being mailed, and a new card on the way, I've made. Police report and the officer looked direct express up on her computer and said that she advised I Google them that there was a number of complaints about money missing that's unresolved. I am 3500 miles away visiting my parents with dementia, I keep calling direct express, to be told that the money was probably stolen by my parents, or someone I knew with my info. I do not give my card to anybody, I don't give me pin out, or have it written down anyplace. I have contacted Comerica bank who says they only issue the cards to direct express but he would transfer me to direct express to be hung up on again. I have called direct express 42 times today to be hung up on or told that they have alot of callers.
I have been with Direct Express for 10yrs and they have always had my money on time. I read so many post no body gets a provisional credit, or gets refunded even though the are fdi insured. I was on hold yesterday with social security for an hour and 20 mins to have social security only tell me they deposited the money, to take it up with Direct Express about my funds, there is no such place a IVR money transfer. It's done in house meaning someone from direct express to top it off they even charged me the 1.50 transfer fee. Anybody that has any info that can help me, I did get a merchant ID but the police couldn't even seem to find the merchant. I am 3500 miles away from home. As of Sunday I will no longer have a motel room, I have borrowed money to eat, I have no car, I was waiting for this money to make a reservation plane ticket home. I am in Riverside county, CA and I live in Florida! Beware everyone I will be changing debit cards if this isn't resolved by Sunday.

I had $543.00 drained from my Direct express account and have tried for two days non stop to try and file a claim with their dispute dept. only to hear "we have a high call volume, please try again" or to be hung up on. I have a limited amount of resources and they let my acount be completely drained and there is no way to file a complaint! They show lack of interest or compassion and no concern, and I really need what little money I have! I have HIV/AIDS and PTSD, OCD, and I am Bi-Polar and i can really do without the stress of not knowing if I'll have money when I wake up to get me through the month. Can someone please help?, because I feel like I'm drowning.

MaxALPHANO2, [protected] they were told that they weren't suppose to take the money I never gave them permission it is for something I didn't order it was for $87.? I don't know what it is he said they sold different things when I ask what he couldn't tell me then he said the person name was ken he gave me several names I ask him what it was about he said he couldn't tell me without the right name and it wasn't my name I want my money back. they were told that they weren't suppose to take the money I never gave them permission it is for something I didn't order it was for $87.? I don't know what it is he said they sold different things when I ask what he couldn't tell me then he said the person name was ken he gave me several names I ask him what it was about he said he couldn't tell me without the right name and it wasn't my name I want my money back.

i had monies stolen off my card and reported it i had one transaction for a small amt of 65 dollars one month and reported it Of course they said I had to in writing submit a dispute and after they received the dispute form or letter back from me they would return my money the following month out of the goodness of my heart i thou my care giver thou IHSS sent 20 dollars to my granddads for pizzza via paypal and FB big mistake and when I complained to the company they told me I had to submit my claim to level 2 or the fraud dept they actually suggested that i call between 12 and 6 in the morning I said Are you people crazy i am old and heart I am not up all note calling people on the phone and oh by the way that doesn't work I had several hundred dollars taken off my card and I just want it returned the worse thing is they were supposed to alert me of any transactions in other cities well guess what they dropped the ball on that too and any or most of the people that work for them have got to be the absolute worst customer service people I have ever dealt with i use to be a customer cervix rep and specialist/supervisor 1 for budget rent a car I know how people should be treated in delicate situations and that is not it I even called and complained bat one guy because he was the absolute rudest person I ever talked to in my life I complained and said he needed to be reprimanded and or fired Higher ups were dealing with him as I was complaining to the supervisor they provide the absolute worst customer service I have ever dealt with they should get no stars for the worst customer service ever

On May 2015, money was taken from my account. When I contacted the company, they found no wrong doing. How can I say money was taken from my account without authorization. They told me no, and after 3 requests, numerous calls requesting, and letters nothing has been done. The company refuses to send me the documents they use to make their determination. They will not even tell me who they paid the money to. That is crazy they can do that. What's makes it worse, they are government contractors- oh but that says a lot. To resolve my issue, provide me documentation used to make decision, and tell me who the money was paid to.

On feb 8 2015 my bilfold wasstolen, at 1230 and i reported it at 1235 am. I also recieved info as to atm location and the amount taken. Was given dispute number 1 - [protected] and card cancled at 1245. Was told if i wanted to i could write in my own words what happened but that i had done what i was suppossed to do by reporting it as soon as it happened. Also explained to him why it so easy, i fell dec 24 2014 broke my arm it was in a cast also had to have surgery was in 2 hospital s the man simply opened the door to hold it and helped me get my groceries to the car and helped himself to my billfold. I got some forms to fill out 14 days later then they cancelled because i had to have them backin 10 days so they reopened iit but arent through investigating no provisionl credit while ongoing

I get monthly Social Security Disability checks. Along with my paper check I get a notice stating that by law I must use direct deposit to continue to receive my benefits. OMe of the companies they suggest is DirectExpress. I first ordered my DirectExpress card in December and they said it takes about 2 cycles in order for the direct deposit to begin. After I received 4 more paper checks I called and they assured me that the next check will go through. It didn't. So I asked to speak to a manager and wanted their promise that it will go through. She said that she couldn't garuntee that. So I had them cancel the worthless card they mailed to me.
Instead I went to a credit union who set me up in 2 days and no problems with direct deposit. I don't know why something so simple and so essential to DirectExpress' exististence was difficult for them and every time I would call no one would know why the payments weren't going through.

Us Direct Express I had a total of 26 unauthorized transactions happen to me using this card when trying to file a dispute for these as the transaction took all of my money on the card I could not even buy groceries for the month or gas for my car to go to my doctors appointments at the Veterans Hospital. I am a disabled veteran. It took six phone calls before the complaints where able to be submitted. Then I was told it would take 45-90 days for the dispute process. Because of this I had to get a ride from a friend to the local food bank just to have food to eat. This is ridiculous no other credit or debit card company I have ever dealt with took longer than one week to resolve this type of issue and most of them are within 48 hours! This is a terrible company and the government should be ashamed that there is virtually no real help for folks using this card. The technicians of all levels and supervisors don't care weather they help you or not because they are under contract & so they people they should be helping have no choice but to use them! This system needs a complete overhaul!