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Wallet and card stole within the last 24 hrs. Been trying to reach someone at customer service sine 9 a. M. The system transfers you to an agent where your on hold in excess of 37 minutes, then your disconnected. Even tried the hearing impaired line. Somebody named mark answered but says he couldn't do anything, but he was so sorry for the trouble. In the end, i'm back to trying to reach them
The complaint has been investigated and resolved to the customer’s satisfaction.
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I been try to use the web for 3 month it not work and noone can help you at customers servces.
I am a retired Fed worker and on Social security my SS check was deposited into their debit card system and I NEVER ask for this card or activated the card now I can't even get this company on the phone how does our government deal with a company of such low standards
I was looking on my app to check my balance on my direct express app and noticed a withdrawal of 70$ at atm that I didn't do . I'm wondering how i can dispute it so I can hopefully get my money back that was taken from me . Please help ! Thanks
Went to atm to withdraw $800 atm suck it back in and gave me a empty receipt without the money but money was token out of my account. Keep calling the [protected] phone number can reach a customer service rep.
On 11/7 an incorrect online transaction was made on my account. Called direct express immediately to stop transaction. They informed me that it had to go through then I would have to get a refund. It is now 12/21, company has processed refund. Direct express is holding up refund for receipt. They can't use activity info or refund tracking number.
Amazon Prime Took 350dollars Off My Card And I Dont Understand And Also Metro Pcs Took 2 Payments Off As Well And I only Took I Payment Off My Card And I Only Got 8 Dollars On My Card Now And I Needy Money Back As Soon As Possible!
Trying trying to file a dispute on a transaction that I did not make I call and get disconnected and cannot get this service complete I need answers and I need my money put back on my card ASAP [protected] Rita Valeriano
Dispute is on October 2, 2017, $ 80.75
The worst customer service in the history of the world! You have to call 50 times to get through and when you do, the [censored]s don't know how to not hit the wrong button and hang up on you. They are a piss poor company. I think they would be better fit to fetch a sandwich or something. In no way should they handle money. I am so disgusted with them!
There was a stated authorized amount of $39.90 extracted from my direct express debit card, on August 31, 2018; I would like to find out who the source was; whether it was actually done on agreeable terms. If I find that there was unauthorized activity, would I be able to retrieve this amount back on my card?
If you or someone you know list money because of Direct Express it if you want to help others that have please click this link for a petition to close down the company!
https://chn.ge/2Oiq5sh
Direct Express is a fraudulent negligent company! Copy and Paste this link to petition to close down Direct Express. You're not going to get your money back anyway.
https://chn.ge/2Oiq5sh
Direct Express are thieves. Copy and paste this link to sign a petition to [censored] down Direct Express. https://chn.ge/2Oiq5sh
Did Direct Express steal your SSDI too? Copy and paste this link to sign a petition to shut down their company. https://chn.ge/2Oiq5sh
Share it on Facebook and twitter too! Let's take them down!
Please copy and paste this link and share it on Facebook and Twitter! Sign the petition to shut down Direct Express. They are negligent, fraudulent l, inconsiderate thieves!
https://chn.ge/2Oiq5sh
Direct Express is a fraudulent, negligent company with incompetent security! Copy and paste this link to sign a petition to shut down their company.
https://chn.ge/2Oiq5sh
Please share on Facebook and Twitter as well
My card is about to expire. Called twice to get it sent to me, they said it was, never came. Now I try calling back and it says due to high call volume call back and hangs up. Driving me crazy!
It was a dispute made on August 7, 2017 and it's September 5, 2017 and direct express still haven't put my money back on my card am trying to see what's going on I have been calling and calling telling yall that my lights off and I have little babies in the house and yall still want replace my money that was stolen off my card
Have understand available but cannot withdrawal money . What do I do
I purchased a money order for my rent and before I made it out or even left the store, it was stolen. DirectXpress has the record, they read out to me the time and date of the purchase when I was on the phone with them, but they say they can do nothing about it and refuse to replace the money.