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I have been a long time customer of direct auto insurance and i was resently involved in a mass flood storm in houston texas we had water as high as 10 to 12 inches for several days cars were stalled all over the place plus drowings of children and thier families inside their vehicles. It was awful i was also one of the victims of my car being damaged thur high waters trying to make it home from work. My car had to be towed from one car repair place and then i had to get it towed to the delear ship both buisness confirmed that the car throddle body had water damage and my insurance company only wanted to pay for just my nicks and dings to the car and not the engine of which my car wouldnt start because they claim the car had no evidence of water damage of which it took a week just to get a adjuster over to look at it by then im sure the water had dried up and even the dealership said there was wter evidence all on top of the engine, i dont understand i have never had a claim with them i pay my insurance on time and this is how they want to treat loyal customers i dont think so, i have all my documents and calls registered and i am seking a lawyer with this matter just wanted for the public to be aware, of how insurance companies can screw u.
Kathryn jackson
The complaint has been investigated and resolved to the customer’s satisfaction.
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Direct is the worst insurance company that I have come across.Apparently they deny all claims.Even when your car was struck when parked.I'm telling everybody that would listen how much they are horrible.
I got hit by an insurer of there's they lack care and then told lies about pricing etc they where slow and unorganized always had to call an outside organization for something they are really horrible I'd hate to have there insurance
recently hit by a direct general customer. 12/11/15. direct assumed responsibility, has been 3 months of dragging and lack of return calls and 3 adjusters to finally getting the 2000 dollar repair made to end up having to pay 1300 dollars to get our new truck out of hock from their body shop...please any suggestions as to how to collect and cripple the ### calling themselves direct general? paul447@mn.com
i got insurance with them and i told them that i wanted unsuried motorist and they didnt add it and now they want pay for my car to be fixed i pay 400 dollars for nothing what is the point of haveing insurance if they are not going to pay for my car to be fixed i guess i will get a lawyer if i am going to get anything done