Dis-Chem Pharmacies
Reviews and Complaints

I was diagnosed with Covid on 24 March and advised to purchased an Oximeter by my GP. I was isolating and placed an order online for this as well as vitamin supplements recommended to fight the disease. I paid immediately with my bank card and the items were delivered the same day 24 March 2022, but no oximeter was included. I have been checking my bank statement to see if I have been credited with the cost of R299.95 but this has not happened. No have I received what I paid for. I am still recovering and have not been able to address this issue until now.

I was emailed an invoice over 5 months ago to settle an outstanding amount.

I went to every store I could and the assistances told me that there is no account.

I literally went from Durban to Cape town ascertaining who I need to pay.

No one was able to track the account.

The inconvenience cause was massive, the service was unprofessional and was timeous.

I will not be happy dealing with Dischem in the future.

On Wednesday 23rd February i received your weekly email offering 60% off selected product. I the went and placed an order for the SPECIAL of the day - Fix Wound Spray 10ml

was advertised as for R189.95 for TWO.

On Friday 25th I received the delivery packed by THE ATRIUM , Durban (Fantastic Service). I received 1 x Fix Wound Spray instead of the Special 2 , I immediately phoned your [protected] number and had a very long wait to get through , reason being that due to Covid the waiting times are longer and one should rather email the careline. I persevered and got through, the consultant whom could not assist and tried to transfer me to The Atrium as they had packed. After a long wait got through to be told that it wasn't on the invoice so she would get the careline to email me.

Day 2 Monday 28th took the time to phone again to speak to a consultant who said that she would get back to me.

I am at the end of my tether now and need some answers and very disappointed with the online service.

Good day, I went to your store today at Cnr Beyers Naude and Vincent street, Verdi Centre, Northcliff Randburg, I seen a bottle of perfume marked for the price of R415. I asked for the perfume to be scanned so I can see how many mills the bottle. I then asked for the perfume so I could pay. The price on the system was not the same price marked on the shelf. I humbly request that I get the perfume for the same price that I have seen on the counter as I think this I false advertising and I will escalate this matter if I do not get the product for price marked. The Manager Neil Peveneit did apologize and did say that this was an error from their side. Please see display cabinet where the perfume was placed with the price tag in front. Please see photos below. I really will appreciate if I can buy the product with the price displayed as this was an error from the store side and not mine.

My daughter a student, purchased a hairdryer +_ 2 months ago.

The hairdryer does not work and when she returned it to the store yesterday they said that they need to send the hairdryer to the manufacturer to see what the problem is.

There was no refund, or swop. Now my daughter has no hairdryer because her old one broke and that is why she needed to buy a new one.

Could you please tell m how she now needs to dry her hair while se awaits feedback. This is not acceptable and I would like someone to contact me.

I am amazed that a company can actually do that?

Desree [protected])

Good day,

I went to Dischem Mall of Africa on Sunday to get my Trenvir medication and the wrong medication (trivenz) was dispensed. The pharmacist came with the medication already packed in a brown package. I did not bother to open and ensure it was the correct medication because Dischem already has my prescription on the system. I only saw the medication on Monday when it was time to take it. They gave me Trivenz instead of Trenvir as per attached.

I asked a friend of mine that works in Sandton to go and return it today (25/01) on my behalf because there is a Dischem in Sandton. Philmarie REFUSED to change it and she told him that the mistake was done at Mall of Africa and not Sandton, I must go back to Mall of Africa.

MY QUESTION IS, WHO DISPENSED THE INCORRECT MEDICATION? WHOSE FAULT WAS IT THAT THE INCORRECT MEDICATION WAS DISPENSED?

Please do not make this my fault. I cannot be running around trying to resolve a fault that was done by Dischem, whether it was Mall of Africa or not but the fact remains that Dischem as a whole is at fault. It will now be my second day without taking my medication!

I want this issue resolved with immediate effect. I do not have fuel to be running around trying to resolve a fault that was done by YOU!

Tomorrow 26/01 will be my 3rd day without taking my medication if Dischem does not resolve this issue!

Regards,
Khosi
[protected]

It is with great regret that I have to inform you of a service failure I experienced in one of your dis-chem stores.

Please note that on the 22.01.2022 around 14h30, I went to your store in boksburg eastrand mall to purchase medication.

Then on my way to the tills to pay, I saw a big shelf talker placed by the energade sports drinks that were all packed together by the queuing area.

The shelf talker was written "energade drinks 3 500ml for r65.50"

Then I took 3 packs as per what advertised, hoping to pay r65.50 for 3 packs as advertised and when I got to the till the cashier told me that she doesn't understand how this item is advertised, then the manager was called to come assist in this regard.

The manager came without greeting me, she asked "what is the problem"?
She was so rude and so arrogant. I explained to her my concern and still showed her the shelf talker as advertised. Then she said to me this is just a small error from marketing department, as if it was just nothing. She showed no interests to resolve this issue for me and she didn't even apologies instead she told me that am not making sense, and unfortunately she can't do anything about this issue and she walked away. So frankly this is not acceptable and am so disappointed that I had to leave the store without the sport energade drinks I saw advertised in the store and to be treated like it was my fault that there was an error from marketing as she said. Am so disappointed, as literally didn't expect that kind of attitude and treatment from a store manager. And the way she handled the whole situation, I felt so embarrassed as she was very rude to me and treated me so unfairly in front of all her staff and customers.

My self as a customer, I wanted nothing but just to pay the price I saw advertised in the store. I have been buying from this branch for years and I never had this kind of service before.

I trust that this is not how dis-chem does business and you will mention and address my concern with the store manager nomakaliso about the incident. Iam open discussing this matter further and should hope that you will respond with a solution to prevent this kind of incident to happen again.

Please find the attached support my statement.

Derrick
[protected]
[protected]@gmail.com

Good day, I purchased a prescribed medication at Middelburg mall Dischem on the 21/01/2022, when I get home the container was not sealed and it was having 13 tablets inside instead of 15 as prescribed. That was a very disturbing encounter. I use my medical aid to purchase any medication and now in just 2 weeks the service I received at Dischem is very disturbing. A week ago the stickers were not applied on the medication and I filed a complain now is the unsealed medication. Really what's going on with Di - schem Middelburg. I think this should be brought into serious attention.

Last year, my elderly mother spent in excess of R5, 700 and collected stickers to collect promotional Disney gifts. I went to collect the products earned on 19th Dec within the time frame required. I was told they were not available but would be delivered the following week. They weren't. I went back 3 more times, phoned twice and left my phone number as requested, as they promised to phone as soon as they arrived.
To date, I have heard nothing from the Blue Route store, where I shop. No explanation, no apology.
I feel that it is unethical to advertise and con people into collecting stickers with the legitimate expectation that you'll uphold your part in the arrangement only to discover that you can't be trusted to do so.

If Dischem can't be trusted with the small stuff, how can we trust you with the big stuff?

Beverley O'Kelly - email [protected]@gmail.com

Good day Dischem,
I am highly appalled at what a useless online platform u have
I checked out paid for my order only to get a call a few hours later to be told there is no stock yet online had stock and showed the ones out of stock
They call me now to say they refunding me also only in 7days please tell me how is this possible I was then told by the dischem employees the staff bought all the stock please advise this is pathetic service

I went to the pharmacy with a script of a contraceptive pill that was prescribed by my dermatologist Yasmin. The pharmacist took it as he and took it back and gave me something different, ruby. I didn't understand why because the it's not like yazmin wasn't there i questioned this and he kept saying it's the samr thing, i questioned again and again he insisted its the same thing I wasn't at ease about it but I took it now my skin problem went from bad to worse since I started using this ruby that I was given. If he(P Tladi) had just given me the right thing we would not be here

I bought a 1kg bag of Gabys Mixed Raw Nuts with expiry date 30/06/2022
Batch no. 21 174
AND I still have about 200g left and it went rancid. I really love nuts because it's my healthy snack and I often buy this product and never had this experience. It was stored correctly so not sure why this happened. I also buy Gabys prunes and dates as well as the cashew nuts, all very delicious

Dear Sir/Madam, my medication was delivered this morning by an unknown company that requested personal information. Delivered by an unidentified person with an unidentified vehicle. This person requested personal information such as a copy of my ID document. To take delivery of the parcel, the gentleman took a photo of my ID on his cell phone. I am extremely concerned as DisChem my medicine provider did not inform me prior to or obtain my written consent as a directive of this procedure. I am certain that this in breach of POPI legislation. I have taken notice of a POPI warning note on the back of the parcel, however there is no indication or declaration from both companies that personal information will be treated confidential and safeguarded in any way. This note is to formally inform you that I will forward my concern about this procedure to the POPI Regulator.

Good Day,

on 28 November 2020 I purchased two pairs of SG Step Out ladies sandals

On 8 November 2021 I returned both pairs to Dischem Three Rivers, unfortunately they couldn't assist me as they explained that any items purchased at Dischem must be returned to them within 6 months.

I asked them where do they inform Customers about this return policy, the Store Manager showed me the wall behind him where it was painted / printed on.

I explained that I wasn't aware of it as I don't read the wall before walking out the store.

The sandals are still perfect on top, but the soles are cracked and I won't be able to wear it.

I paid R350.00 for the sandals and feel that Dischem should inform the customers about the poor return policy by word of mouth at the tills when paying or even print a information poster and assemble it on all shelves.

I don't believe that any Customer read the wall behind the return till as it is on your way out of the queue, because you leave quickly so that no queue are held up.

It is not of any misuse or fault on my side that the sandals soles cracked, I feel that Dischem should be held liable and issue a full refund.

I spend a lot of money per month at Dischem, but I will never purchase shoes from Dischem and I will inform people that they mustn't purchase Dischem's shoes.

Brain, the Store Manager, did take the sandals on 8 November and informed me he will discuss the problem with the rep.

The rep will apparently decide what the next step will be.

I really feel that to expect me just to accept the 6 month return policy, as everything is expensive and if you compare the service at Dischem with any other retailer, like ect: Truworths, the service is very bad.

I was poorly treated when returning a gift set that I purchased on the same day, I was not given the balance of my money back until I requested it as I chose a new product and I was told I may not receive cash only a gift card as it was an old item which they failed to mention when it was purchased a few hours prior. The attitude of the lady was poor and when I received the balance of the money I had to ask for my new product as they had taken it away. The over all customer service form the teller to returns was very poor and I am very disappointed with the manner in which I was treated.

My partner and l purchased schedule 6 medication on two occasions that was 8 months expired. The medication made us ill. When we reported this to the pharmacist all he wanted was the expired medication back which is the evidence of the crime committed. After submitting many complaints we are just being ignored and nothing is getting resolved. This is completely unexplainable and we feel that the public should get warned . Dischem has shown no remorse for their actions and just keep ignoring all our e-mails. Dischem broke the the law by selling us expired medication as the evidence shows and it is about time that they take responsibility for their actions.

Date of incident : 19 Oct 2021
My number : [protected]
I require a Refund

Yesterday i purchased the Hot Power Belt from Dis-chem in Lalucia Mall. The gentlemen who assisted me assured me that it was a good product. When i tried to open it and check it BEFORE purchasing it he told me that was not allowed.

When i got home after purchasing it i opened the box and tried the waist trainer on and it fit me but it was highly uncomfortable and HARD - simply a bad product.

I then drove back to Dis-chem an hour later to return it. I was told I was not allowed because I had already tried it on and it was written on the box. The consultant did not tell me this and i bought it thinking i can return it if I am not happy - which is standard protocol in most shops !

This is a clear contradiction because if I was allowed to open the box to check it i would have not have purchased it. There should be at least one sample that is open so that customers can see what they are buying - i feel like i was tricked !

Please can I have my refund for this as R299 is not a little bit of money - especially during these hard financial times. I left the Power Belt at Dischem yesterday, but i have the receipt on me. I spoke to the manager who was on shift - Tamrin S @15:18pm and she refused to give me my refund.

Sept 2021 I asked my husband to go to our local Dischem to get medication for my son. They gave him medication that expired in March. See attached video showing how medication for my toddler was dispensed having expired 6 months prior !

I went to Dis-chem Wonderpark in Pretoria on the 02-10-2021 for my J&J
vaccination. I have complete the paperwork with all my correct info and got the jab. One week after that I try to get my certificate from the web site and I was rejected many times. when I called the covid hot line they said that they are still waiting for conformation from Dis-chem a sms. I phone dis chem, I went back to Dis-chem and they say they cannot do anything the system dont allow them to resend a sms. so I have to fly international but I cannot get a certificate because Dis-chem was at fauld and the hot line confirmed that. so what will Dis-chem do so I can get my certificate?

I went to dischem in Clearwater Mall.
I asked for my prescription. Firstly they got my sure name wrong.
They always do, how do you change a D into a B?! So this pharmacist asked me if I wanted a substitute for my meds, why change it ?
Then I got home and saw that he actually did change one of my meds!
Why aren't we educated? Why don't we listen to our clients? Not professional at all!