Truworths
Reviews and Complaints

The thing I just dont understand is, iv been reading about all the bad service the staff of truworths is giving and the terrible service im getting from the staff, especially from northridge mall in bloemfontein, and yet you dont do anything about it, I wonder how many clients do u loose because of the terrible service, or do u also just dont give a damn... I kno we live in sa where it is terrible all over, but seriously people, u can do so much better, I think u can triple ur income with good service, anyway I still like ur clothing and trying to ignore the terrible and grumpy service..

We bought T-shirt online my husband wear it once now it's looks like old t-shirt. I can believe we paid for that. Please assume I'm unhappy with the T shirt. We will be paying for something we are not paying of.

Regards

Lerato

Please call us on [protected] or [protected]

My is Dr Richard Kapunga S.A permanent Resident, so I behold the green ID; I’m a new Truworth Account holder that I registered via internet.

As normal process I supposed to go to complete my registration from the truworth shop, because I live in Sandton so I went to Sandton mall.

My current green it completely original and nothing wrong with it, I can be honest that it got a bit wet and I’m in the process to replace it with the home affairs.

When I got to the shop they way I was treated was so discriminating as if i was criminal, just because I did not have smart ID.

I had to be refused the service I went home with a big regret.

My account number is: [protected]

I’m ready to complain in person then you will see my ID that your agent refused; and treat me as criminal.

If this how you will be treating your valuable customers then it fine; you can cancel my account.

Best Regards

Dr Richard Kapunga

My husband got me a gift from Truworths and now I’m trying to exchange it the shop is refusing to assist me. What should I do with the skirt. It’s small. What kind of a policy that only accommodates those with accounts and not those of us who pay cash. Are u saying your store is for accounts only. If that is the case please write on the door so those of us who pay cash can go elsewhere.

Was in your eastgate store to return a shirt bought on Tuesday the 20th around 5:45 cash.. bought the wrong size unfortunately my daughter played with the swing tag and the receipt was misplaced.. went to your store and asked to get my money back or alternative exchange for something equivalent to the amount which l don't know whether therusha Naidoo is the store manager or assistant.. she was very rude and did not want to listen to my story.. l then left the shirt in the store which l am not donating and expect to hear the way forward in regards to my issue.. l cannot afford to donate an item l bought and not intending to give it to the store.. l believe the system keeps track of sold items on that particular day and cameras are there to check.. can l kindly get further assistance from you as l lefty purchased item with the so called Therusha Naidoo..

Bought shoes that had factory fault and they are approved to be credited back to my account. The price of one shoe was r625 x2 and I bought them in account on november 2022. I paid my account full in december 2022 and now the shop want to credit the shoes on the now price wich is 420 each and I will loose 205 from each shoe. My name is rudzani ramathavha. Id number [protected]

Went to Truworths Brooklyn mall on 10 Febuary 2024,wanted to make a purchase and use my voucher that was sent to my phone, could not use as I was informed that it is not loaded on the system, 2nd time this happens, why send me an voucher by SMS to me if I can't make use of it.

I overpaid my Truworths Account on the 02nd of February 2024. I went to the store after realizing that I overpaid on the 8th of February 2024. I was told that I will be paid back on daily basis depending on the amount they have on the store. In agreed and they called their Head office, the 1st lady who asked me verification question claimed that I failed it, and I must come back the following day which is today the 9th of February 2024. what amaze me is when I was told I even failed question 1 on verification which is what is your name? is also funny as it was not answering verification question with Truworths.

I hereby demand my money back in full transferred back to my account as I can't do verification everyday which I will fail my name. I'm willing to send the affidavit stating my account details and all the proof of payment including the bank statement that my money may be paid back as the Truworths consultant Amber said the is no other way, and others says the is.

please assist me to get my R9524.18 back.

Thank you.

Date of incedent 30/01/2024

On 30 /01/3024 , I purchased 2 sheets on my account marked down to R360. 00. They charged me R550. 00 and agter speaking to supervisor than manager than phone calls to head office and waiting for more than 30 minutes I was informed that this was a human error and I can not have them at the marked price. Obvious not very impressed with this service.

Truworths fraudulentl account

A fraudulent account was opened using my name and I am sure this was an inside job as I never provided documents.I was told they are investigating the account while I’m in a process of applying for access amount on my bond and vehicle only to find out my account are in arrears.If this matter is not resolved by tomorrow Truworths will be reliable for the loss and will have to make sure I get the vehicle and access amount on the bond as this wasn’t my fault

Im so disappointed with truworths, i bought a dress in bela bela branch, i tried to wear it the following day then it just torn apart then same day i return it to Modi mall branch, they told me it gonna take between 2 weeks and 2 months before they can get feedback, mind u is still have a tag, they called me to say is been rejected, i dnt knw on what ground becouse definetly is not mty fault, i have been having their account over 10 years, but im glad im only left with 1 month, im gonna close it n never look back,

On the 9th of January 2024 I made a payment on my account directly at the store. Till today the 16th of January I'm receiving letters that I haven't paid, went to the store and was told payment is not showing even when I have provided the proof of payment. I'm really upset as this has now impacted my credit score badly. I could not even take out a contract at other stores due to this issue.

I can confirm that my installment was paid late because I was in a foreign country and had no access to my bank account. Today at 16:14 I received a call saying that my installment was delayed and underpaid. I attempted to correct the lady, because I paid according to what is on my statement and also attempted to explain my reason for the delay. I was treated with utter disrespect and rudely interrupted. She had respect and clearly did not want to listen or even attempt to understand.