Truworths
Reviews and Complaints

I put in an order of about 30 items. Most of it was ordered twice is size small and xs. When I returned the items that didn't fit there were three people doing the returns at once. I couldn't keep up with them doing it all at the same time and got a stack of slips that she said I must sign.so I did. When I got home I could properly double check that the returns were correct. So I saw there were two coats that was not credited. I then had to return the next day to sort it out. The manager took all my slips and tried sorting it out. Few days later I got a phone call saying she found the grey coat that she promised was credited but not the other black one. So she doesn't know what to do. I must phone the online to sort it out. Dont know why i must do peoples jobs or them as the client. This is the second time money is being stolen from me in this manner. I already know they are going to be sending me back and forth between the branch and online. Resolve thus please. Tygervalley branch

My payments have always been before due dates,I travel extensively,so I rely more on you statements through my email of which your team sends me whenever it suits them

Only this month after 3 months I get an email claiming I'm overdue when to my knowledge I thought I paid off

I'm responsible person,and paying my debts is never an issue for me as everything in a bigger picture has to do with my credit score which is something your team needs to be schooled into here or else I will have to close my account with you

12 and 13 September 2023

I am trying to order from your online store/platform. However, I am unable to do so. It seems that it is stuck on "Checkout".

I have sent an email message with a screen shot for assistance. I am waiting for a response.

I have also tried all the phone numbers provided and I get the following message: The number is not in service.

This is really disappointing.

Regards.

Jean Grundling

Hi to whom it may concern

Please be advised that:

I got a call from Kaitlin ([protected]) no surname was provided

She had all my information I'm not sure if she's works at one of the truworths stores or not

I don't have a account with truworths neither do i want one please don't not authorize any account under my name as i will not be responsible for any damges or outstanding balances..

Kind regards

Thabo chauke

Tel:[protected]

Good day to you. I was at the Cavendish Branch and order 2 x coats. I did not receive any confirmation of the arrival of the coats (@ R999). My account was in credit of -R640. As at beginning Aug my account was credited with R999, I assume for 1 x coat. I did not receive the 2nd coat.

I tried call this branch - the telephone has not been working all of August month. I went to the store - but no one seem to be able to assist - and I was promised that I would be contacted today. Not sure how as the telephones (apparently) don't work. I refuse to pay for something I did not receive.

Please can someone contact me and let me know what the heck is going on. My contact number is [protected].

Lets see if I get a reply on this platform.

I thank you in advance

Good day

I have notice in my statement for the past months I have been paying R1060.00 and I have queried this matter with no clear explanation on the calculation. my account is on 12 months basis. I just want a clarification of how you calculate the instalment. as the last time I followed up they told me the R1060 was calculated on the highest amount which I am not sure which month was that.

my understanding was the instalment is calculated monthly based on the amount owing. please advise

thank you

Kind Regards

Ayanda Ngcamu

I went to Truworths Keywest on the 12/08/2023 @ 14:44:32, the main reason I went there was yo fetch my online order. Well, the cashier who helped me just was not interested in helping me. She brought the order and was not keen on checking with me that I was happy with my order until I told her I wanted to check if my order and sizes were correct. I opened the plastic bag and she just left me at the counter without giving me a new plastic bag, I then asked her if she can give me a bag, it felt as if I irritated her, she threw a bag on a counter and left me packing those clothes. I was a bit shocked of the way things turned out. I have never experienced such a bad treatment/service before. Guess it was not my day...

Called in to customer service dept on [protected] this morning to query something on my statement, call centre agent was rude when I was trying to explain my query and says I do not listen! This is the other way around as she did not once listen what I was trying to explain. This was a 10 minutes fruitless exercise and a waist of my time, I am also still waiting for a call centre supervisor to call me back as was promised and even confirmed my cell number? If this is the way their customers get treated I will rather close my account with this institution once settled.

Very sad that customers get treated this way and will be sure to voice my concerns to everyone I know and advise people not to use Truworths and rather support another supplier that actually value their customers.

I ordered the amped MAC squirt plumping lip glass online on the 21st of July 2023. The item arrived timeously on the 24th of July. Unfortunately the stick was nearly empty when I received it and it what meager amount of product was left was gone in a week. I use a lot of MAC products and they generally last for quite a while. I have never even encountered even a generic lip ice (or even Vaseline!) Where the product runs out so quickly. I am very unhappy with this experience.

They refusing with refund and in their TnCs they said if you changed your mind or not happy their product they will fully refund you without challenges nor hassles
Now they went awol with my money
Ive reported them at the bank n police
This seems like a SCAM shop
They not even promising to refund me
They even charged me more than the items cost
I have proof of payment even my bank is tracing the shop
They have to be investigated 😡😡⁉️⁉️

Good day

An individual purchased an item from your store. It was given to me as a gift without the receipt. Unfortunately the item purchased did not fit and I tried to exchange it but was unsuccessful. I was told to bring in the receipt in order for an exchange to occur. When asking the individual for the receipt he said he had misplaced it and could not find it. I asked the individual at the store if I could receive a gift card for the amount of the item instead of giving me cash. They said they were unable to assist me because I did not have a receipt and item bought was purchased with cash and not card or on account. They were not assisting at all and said that there was nothing they could do in order to help me. I had told him the date of purchase and told them to please try to pick it up on the system. But still they were unable to assist me because it was a cash sale. I am very disappointed with the stores assistance and refusal to help me for an item I cannot use. I was happy to take the gift card and purchase something from the store that I was able to use but walked away disappointed. Please assist I am not asking for the money but rather for a chance to swap the item or be given a gift card. Thank you

Date: 24 July 2023

Around 12 noon

My name is Zeenat Mahomed

I am an Truworths account holder

Email: [protected]@gmail.com

Cell: [protected]

I have made an eft payment of R310 which is my monthly installment on the 21 June 2023 before installment due date, using my ID number as my reference as I didnt know my acc number by then due to the fact that I was denied a store card by Truworths Mams Mall where my account was opened. Their reason being that I had a Truworths account years ago that I have paid off and I can't get a new card. I have emailed a proof of payment 2 times /made numerous calls and they have acknowledged the payment was received and they will ask their finance department to allocate the into my opened account as it has been allocated into my old closed account. Until today 11Jul 2023, the payment hasn't been allocated. This has now affected my credit profile/score and they are now demanding a payment of R620 to be done this month end. My request is for Truworths to allocate the eft payment I have made to [protected] and instruct ITC/Compuscam/XDS/etc to rectify the payment behavior on their system... Lucas M.

Good day

I have an offial complaint I would like to be investigated and resolved.

My name is Natasha Pillay and an account was opened fraudulently on my name. I have spoken to an agent(Lareese) in 2019 about this and sent an affidavit for this to be cleared from my name as I did not open the account.

It has come to my knowledge that the account is still listed on my name at The Credit Bureau and has not been cleared, can this be sorted out for good as this is affecting my credit report, credit score and credit reference.

Thanking you kindly

Natasha

I visited Truworths Cresta on the 3 of July to exchange an item. Cashiers are really rude. The lady who authorizes the transaction greeted friendly. But the two lady cashiers where dreadful. The initially appeared uncertain as to help me. The short small lady did not even try to explain if she can help. Eventually the lady at till 7 helped. She was not enthusiastic at all and she only spoke to me to say where I should sign. I found the whole experience quite appalling. It appears that the cashiers at Truworths are not thankful for any clientele. In fact they see it as quite the bother. I don't know if it simply is because it was 16:00. But really. They slso laughed and joked happily in their own language.

Dear Truworths,

I am writing to inform you of a deeply frustrating experience I had at one of your stores. I had ordered 2 items from your fashion delivery service and was required to purchase the items and await their arrival. However, when the items arrived, they were on sale.

When I went to the store to pick up the items, I asked the cashier to return them and recredit my account. However, I was told that due to company policy, I could not purchase the sale items. Instead, the cashier advised that the items have to go back on the floor and I was expected to walk to the floor and fetch them myself and back in line if I wanted to purchase them.

To make matters worse, when I asked to speak with the manager, he was not helpful in resolving this issue. In fact, he was condescending in his interactions with me.

Upon further investigation, I discovered that the company policy does not actually stipulate that customers cannot repurchase sale items. This made my experience even more frustrating, as it seemed that the staff at the store were not properly trained on their own policies.

This experience highlighted the critical importance of good customer service. Customers expect delivery to be easy and effortless, and policies should be designed with this in mind. In my case, the miscommunication about the policy of not being able to purchase sale items after returning them made my experience more difficult and frustrating.

Furthermore, it’s essential for staff to be trained in how to interact with customers in a respectful and helpful manner. In my case, the manager’s condescending attitude only added to my frustration.

In these times when our economy is low and companies need consumers to purchase, it is even more important for businesses like Truworths to provide excellent customer service. By doing so, you can build trust and loyalty with your customers and encourage them to continue shopping at your stores.

I hope that by sharing my story, Truworths will take immediate action to review its policies and customer service training to ensure that customers are able to have a positive experience at their stores.

Sincerely, [Your Name]

I visited Truworths Clear Water mall in Johoannesburg to purchase some items of clothing on 23Jun23 at around 1400hrs. However my purchase was declined by the staff who kept on asking me to verify my details of which I did and they declined to serve me. No other clinets in the queue were profiled in this manner. My account has been rendered inactive and I can no longer make purchases . I am extemely disappointed by the way the staff at Clear Water Mall treated me and subsequently blocked my account.

Is Truworths in the business of racially profiling customers? As we speak I have just been declined another purchase at Truworths even though my account is full paid up and is not in arrears.

Your response on this matter is greatly appreciated.

Thank you,

Lionel

[protected]

I lodged a complaint with the fraud department as someone purchased clothes worth R5800 at Springs mall using my account. I don’t even know where Springs mall is i only saw on the statement. When i make follow ups they tell me they are still investigating in the mean time they expect me to pay full monthly instalment. How can i pay for clothes that i have not purchased? Who authorised that sale? Kindly assist