Pajar
Reviews and Complaints

As someone who values quality products and seamless service, my recent experience with Pajar Canada's online platform left me utterly disappointed. Despite ordering what should have been the right size, I found myself in a frustrating loop when attempting to exchange or return the item. The lack of convenient return options, coupled with a cumbersome process, made me question the brand's commitment to customer satisfaction. While their products may be top-notch, the subpar service overshadowed any positives. If you're considering Pajar, I'd recommend exploring alternative avenues like authorized resellers or physical stores to avoid the headaches I encountered.

Customer service from Pajar.com is seriously lacking. They're so unhelpful and seem to have no interest in talking to customers whatsoever. You might as well be talking to a brick wall as trying to get a response from them, and their replies are few and far between. Trying to return an item is a real pain with Pajar. I had to spend $50 just to send it back through FedEx, and it's been more than two weeks since the delivery but I still haven't heard anything about my refund. I had to call them over and over again before someone finally answered, and they were so unpleasant. They just said that they couldn't help me and hung up. I wouldn't buy from Pajar again, and I wouldn't recommend the brand. The whole experience was terrible.

Yo, listen up folks, I gotta share my thoughts on Pajar. I'm gonna be real with you, they straight up be lyin' in their ads and doin' shady business. Like, I saw another review about some guy who spent $500 on boots and they never showed up. I ain't been through that, but I had my own problems with these guys.

I bought some stuff from their website on a sale, and let me tell you, communication was non-existent. I sent messages and got zilch in return. Two damn weeks later, I finally get a refund, but all they said was that my item wasn't in stock anymore. But guess what? That same item was still up on their site for full price! What kinda nonsense is that?

I ain't one to sue folks, but now that I'm a lawyer, I'm seriously considering it. This is just straight up unethical, bruh. And I ain't the only one who thinks so. I looked around and everyone else be sayin' the same thing – Pajar's reviews are all garbage.

So peeps, let me tell ya, I ain't recommendin' Pajar to nobody. If you're a store owner, you really wanna be sellin' this brand? Think twice, my friends. They just ain't worth your time or money.

Got my hands on a couple of boots from Pajar, and just wanna say, watch out before you hit that "add to cart" button! I only got two pairs just to make sure I got the right size, 'cause ya know, gotta make sure it fits my feet right. But man, I didn't realize that their return policies weren't like Zappos or Amazon. They kept shouting "Free Shipping!" all over their site, but turns out, returns ain't free. And I'm talkin' $50 here, even for the cheapest option! Outrageous, right? Especially when you spend $250 for an order. Talked to their Customer Service and they said their bosses wouldn't pay for 'em returns, like whaaat? That ain't cool at all, especially for online shopping! So listen, if you're not 100% sure about your size or preference, don't even think about buying from them, alright? Save yourself from that hassle and look somewhere else.

I gotta get something off my chest about Pajar cause I'm feeling hella ripped off. I mean, for $699.00 plus tax, you'd expect a jacket to last more than just 2 winters, right? But nope, my Pajar jacket started falling apart on the 3rd winter. The black vinyl trims on the wrists, pockets, neck, and bottom of the coat are all cracked and peeling. Like, c'mon man, I'm embarrassed to wear this thing in public now.

And get this, when I reached out to Pajar customer service with pictures of the damage, they straight up told me the jacket wasn't covered by the warranty and they couldn't do anything about it. The best they could offer was for me to contact an "authorized seamstress" to see if they could fix it. What kind of bogus is that?

I used to trust Pajar cause I thought they were a boss brand. But now I'm telling everyone I know to stay away from them. If you don't want to end up feeling ripped off like me, do yourself a favor and avoid Pajar at all costs.

My experience with Pajar and their $250 Mirko boots has been beyond disappointing. I was so excited to try out the ice-gripper feature, but it ended up being nothing but a headache. The frame itself was incredibly fragile and broke with the slightest bit of pressure. And even when it wasn't broken, it was still a pain to use. It almost felt like more of a hassle than it was worth.

To make matters worse, my boots started leaking within just a few wears. And then the heel developed a hole. I reached out to Pajar to voice my concerns, but their response was far from satisfactory. They simply told me that I was the only one with these issues, which is simply not true. It was clear to me that they didn't care about my experience or my satisfaction with their product.

And even if all of those issues hadn't cropped up, I still wouldn't recommend these boots. The hard soles made them incredibly uncomfortable to walk in for anything longer than a quick trip to the corner store. I could feel the impact with every step I took and I always ended up with sore feet by the end of the day.

In short, I regret investing my hard-earned money in Pajar and their over-hyped boots. Judging from my experience, it seems that a lot of the marketing claims are likely complete fiction. Save your money and look elsewhere for quality winter boots.

Just like everyone else, I gotta say I never had a worse experience with a store than the one I had with Pajar. I got some boots from their website, but they never showed up. So I started emailing them, but none of my messages were getting answered. I called them next 'cause I thought maybe they didn't see my emails, but the only person who ever picked up the phone was a lady called Tracy. She sounded okay at first, but after I kept calling her, she wouldn't even answer my calls anymore.

I waited four months for them to give me my money back, but they never did. Not even once. All Tracy kept saying was that they were looking into it, that they were trying to find out where the boots were, and that they were gonna give me my money back "real soon". They kept saying that for four whole months! I was real polite and nice when I talked to them 'cause I figured things would work out in the end, but after a while, I got fed up and started telling them I wanted my money back right then and there. That's when Tracy hung up on me. I called back right away but she hung up again.

Honestly, I can't believe they treat customers like that. It's just plain rude. I mean, what kind of store would just ignore someone for four months and then hang up on them when they ask for their money back? It was real frustrating 'cause I needed those boots for work, but I couldn't do anything about it. I think they really need to do something about their customer service if they want to keep being in business. If you're planning on buying from Pajar, I'd say you should stay away. They don't seem to care much about their customers, and that's a real shame.

I recently copped a pair of Pajar boots online through Hudson's Bay and boy, was I disappointed with what I got! When they arrived, I spotted some glue oozing out from under the patches, and believe me, it wasn't a pretty sight. I wasn't expecting such a shoddy workmanship from a brand like Pajar, but ah well, maybe I just got unlucky and got a flawed product. I tried reaching out to The Bay but they didn't have my size in stock, so all they could do was refund me and give me my cash back.

I then called up the Pajar team, hoping they would help. But nah, no such luck. I was met with such uncooperativeness that I could hardly believe my ears. So, here's the thing - I wanted to know if they could help me out with my warranty claim, given that the shoes were new and I had a receipt. But guess what? They completely refused to stand by their product! Elizabeth, the manager of their customer service department, gave me a piece of her mind and told me that it wasn't a warranty item, so they wouldn't ship me the same size I needed. I was shocked by her tone which was plain rude, combative, and dismissive. It's almost like she didn't care if they lost a customer and refused to help me out at any cost.

Honestly, I wouldn't recommend buying anything from this brand if this is how they treat their customers. If they cannot stand behind their products, then why should we trust them with our hard-earned money, right? And for someone who wanted to believe that Pajar is a high-end brand, I was thoroughly disappointed with their lack of response and service. Don't make the same mistake I did, folks. Think twice before investing in this brand - it's not what it's marketed to be!

I recently bought a pair of boots from Pajar, not only because I wanted to support a Canadian company but also because I need a tough pair of boots that can handle extreme cold weather. I live in a region where the temperatures can be unforgivingly cold, so I have been relying on my trusty pair of Sorel boots for years. However, the boots from Pajar had some promising claims on them - they were supposed to be -30 resistant, waterproof, and had good grip. Unfortunately, none of those claims proved to be true.

Just last weekend, I found myself in a rural area where it was around -15 with the windchill. I was wearing my new Pajar boots when all of a sudden, my feet felt like they were frozen solid. It was strange because it happened all of a sudden and not gradually, as you might expect. This happened four times throughout the day, and it made me worry that had I been hiking, I might have actually lost some of my toes. Thankfully, we were near vehicles, so I was able to thaw out my feet. When I got back home, I decided to post my experience on my social media page and was surprised to find out that another person had experienced the same issue with the same brand of boots.

It's been really disappointing to have spent so much money on boots that made such bold promises but failed to deliver. Not only did I lose money, but I also lost precious time and compromised my core temperature, which made me feel cold for several days. And let's not forget that the boots also have zero grip on slippery surfaces like ice, and they let water in too. It's just not acceptable to make claims like these and then offer such an inferior product, especially when many people across this country deal with severe weather conditions.

I was really looking forward to supporting a Canadian company, but instead, I feel disgusted and let down. It almost feels as if these boots were made by amateurs using cheap materials. While I've left a message with their dealer at Cross Iron Mills, I have not heard back from them yet. I'm hoping they will do the right thing and either repair the boots or give me a refund. Until then, I won't be able to trust Pajar again, and I hope they take this issue seriously.

If I'm going to be true to myself, I have to say that the experience I had with Pajar wasn't a positive one. I held off on leaving a review because I didn't want it to be deleted, but I think it's important to share my experience with other potential customers.

I found a Pajar coat in a store near me, but I decided to order online from their website because there was a 30% discount on the same coat. I saw on their website that they only honor warranties for products that are directly bought from them.

After placing my order, my credit card was charged, and I received an email confirming my order. They also mentioned that I would get another email when it was shipped. I checked their website and it said 24-72 hours for shipping. It's now been three weeks, and my order hasn't been shipped. I've sent numerous emails, but I haven't received any responses. Their customer service number also disconnects after 20 minutes of "you are first in line, thank you for your patience" because of "technical errors."

I found their head office number and called four times. The first time, I left a voicemail at reception, but I didn't get a response. The second time, I talked to a representative who was very nice but said there was no record of my order. She said my order must have "fallen through the cracks" and promised to deal with it personally and cancel my order. She gave me her email to send my order number and told me she would cc me in her emails to the distribution center. I never heard back, even after following up a few days later. The third time, the receptionist said the one person in the office was on lunch and asked me to call back. I asked if there was anyone else I could speak to, but she said no because half of the office wasn't in due to the weather. The fourth time, I finally spoke to someone, and he canceled my order. He said he was in the process of canceling my order because he saw my messages through their Facebook page. I messaged them almost every day for over a week. I received the cancellation email a few minutes later.

I have to say that my experience with Pajar was frustrating. This review is just my way of venting my frustrations with the company. I would never hold a specific customer service rep responsible since it's not their fault, but the entire process was a mess. I used to be a happy customer, and I loved their products, but I don't think I'll be buying anything from Pajar again. Maybe my experience was just a one-off mistake on their part, but judging from other negative reviews and their Facebook page (they delete negative reviews), I'm not the only one with this type of experience. If anyone needs their office number, it's ***067.

So, let me tell you guys something about Pajar boots. I got them from Hudson Bay back in December 2020 for a whopping $500! I barely wore them the past winter and didn't quite need to until this year's winter. That's when I realized that the logo had come off from one side and there was a big hole in the suede material. I found out from The Bay that I had to contact the manufacturer, which I did on December 8, 2021, with photos of the defective boots. The very next day, I received a reply saying that the replacement logos would be sent out and I could get it repaired from a local shoemaker. Now, I had hoped to not pay more, but I did inquire if they could take care of the repair for me. I got replies from Alicia and Andrea from customer service, saying that they were discussing it with their shoemaker, but never got a response back from them. This went on for about two months until they finally told me that they couldn't do it because the boots were purchased from a third-party seller and out of warranty.

I kept on insisting that the boots were defective and the company's service was a total disgrace, but their communication was just useless. Annoyingly, on February 25th, they said that the logos were on the way, but guess what? They never arrived. So, in the end, I was left with two defective Pajar boots that I hardly wore and wasted so much time, money and effort reaching out to customer service. It was my third pair of boots from them, and I always purchase Pajar for their warmth, quality, and comfort, but clearly, their standards have dropped.

Today, on March 10th, I still haven't received any replacement logos, even after multiple attempts and useless communication exchanges. Trying to get their attention by writing to them is like yelling into a void! So, when I reached out to them yesterday using another email address, they finally responded by telling me that the logos were sent to me not once, but twice. Can you believe it? I requested proof to support their claims, but I doubt if I'll ever get anything. The cherry on top was when they said that it must have been an issue with my address, as all their customers had received their logos, except me.

What a bunch of nonsense! I feel ripped off and lied to. Pajar put profits over people and their customer service department needs immediate improvement. I'm sure there are other boot companies out there that are genuinely concerned about their customers and stand by their products.

I'M WARNING YOU, STAY AWAY FROM PAJAR.COM AND DON'T WASTE YOUR MONEY.

I must say, I was quite disappointed with my purchase from Pajar.com. The boots looked great on their website, but when they arrived and I tried them on, I felt like I was walking on two planks of wood. The soles were extremely hard and uncomfortable, making it difficult to walk for long periods of time. I had hoped the boots would provide some warmth during the winter, but that was not the case. After just 10 minutes of wearing them in mild winter temperatures, my toes were already freezing. I can't even imagine how unbearable they would be in truly cold weather, like -30. It's frustrating to spend money on a product that doesn't deliver on its promises.

To put it bluntly, these Pajar boots are a real piece of crap. I was not the only one who suffered, my daughter has a pair of Pajar boots that she hates too. I wouldn't recommend them to anyone, not even my worst enemy.

Bottom line is, don't waste your time or money with Pajar.com. There are plenty of other companies out there who offer boots that are actually warm and comfortable. Save yourself the hassle and shop somewhere else.

This Pajar website is a big no-no! Be warned and avoid it at all costs. The company is really, really bad and can't be trusted at all. They take your hard-earned cash for something you probably will never receive. And they never, ever answer the phone even if you call like a million times. But if you happen to get an online chat going, they'll tell you they're "opening an investigation into your order and will contact you". But guess what? You're better off waiting for snow in the Sahara desert than hearing from these folks. Don't even bother trying to buy from this online store, it's a complete waste of time and money.

So, I gots my hands on some Pajar boots from Hudsons bay. They fit pretty decent and at first, I was thinking they were made pretty tough and durable. However, after only wearin' them for a couple weeks, they already got tears in them.

I've been tryin' to get in touch with Pajar for a grip now, but they ain't respondin' to nothin' - not even on their website, Facebook page, or customer service hotline.

Their customer service sucks major butt-ocks! It's totally unprofessional and they ain't ownin' up to their responsibilities as a company.

I wouldn't even consider buyin' another pair of Pajar boots. The quality ain't worth the prices they charge, plus their customer service is pure hot garbo.

I wouldn't recommend them to anybody, homie.

I just gots to say that the Pajar Bye Bye boots I bought last winta' cost me a pretty penny - almost 400 bucks! I only wore 'em last winta' and now, only durin' my second winta' with 'em, the zipper dun broke. I cain't even wear 'em without t'zippa'! I emailed Pajar to see if they would make things right, but theys ain't responded yet. I thinks it's just plain wrong that these kind of expensive boots cain't even last two wintas'. I'm not happy with Pajar and I wouldn't buy from 'em again. Ya'll stayin' away from 'em too!

Bought these Pajar Jess boots, and gotta say, wish I had read up on this company before I took the plunge! These boots are supposed to keep you warm up to -40, but don't be fooled, they're lucky to keep you toasty at -5. I had to email customer service a few times, only to be told there's nothing they can do! I walk my dogs daily and was looking for a lightweight option with a zipper pull, but these boots are the absolute worst I've ever worn. I'm so disappointed, especially as a Canadian, I'm honestly ashamed of this company.

Thankfully, I was able to replace these boots with a pair of Sorel boots that are actually warm, and on top of that, they were $50 cheaper. Next time I'll do my research before making a purchase. I won't be buying anything from Pajar again.

So, I shelled out some serious dough for a swanky pair of boots from Pajar's website, and boy was I feeling fancy. But, imagine my surprise when I got my package and realized that the size I selected wasn't actually accurate. According to their conversion chart, a size 6 for women would be perfect for me - but, as it turns out, their chart was totally off base. Now, instead of having cozy toes in my snug-fitting boots, I'm stuck with a size 7 that's way too roomy.

And, as if that wasn't bad enough, when I tried to cancel my order after noticing the sizing issue, I was met with some serious resistance. Apparently, Pajar doesn't allow cancellations once an order has been placed - even if they're the ones who messed up in the first place! It's a pretty frustrating situation, especially since I spent a pretty penny on these kicks.

I'm honestly pretty disappointed with Pajar's customer service in this situation. It would have been a simple fix to allow me to cancel my order and reorder a more accurate size - but instead, they're forcing me to deal with an oversized pair of pricey boots. It's not exactly the experience I was hoping for, but I guess that's what I get for splurging on some fancy footwear.

The service from Pajar is incredibly bad, honestly. I really wish I could give these guys a much lower rating than 1 star because they deserve it. I emailed them and asked them to cancel my order the day after I made it, because I found another item online and it was way cheaper than theirs. But I never received a reply. I decided to follow up with a phone call, and the lady who answered the phone was extremely arrogant and condescending. I could hear her laughing in the background while I was talking to her! I do most of my shopping online, and I've never come across such an unprofessional company. It takes them 3 business days to process an order! That's really ridiculous doesn't it? And that's just for processing; shipping takes even longer! They do have a great range of products, but the customer service and shipping policy is terrible. It's been a terrible experience, and I regret my decision to shop at Pajar. I will never, ever buy anything from them again, and I strongly recommend you avoid them as well.

Pajar is not worth your money!
I'm so upset with Pajar, they don't live up to their advertisements and are a waste of money. All of their products made my toes freeze and I was wet and cold, even though they claim to be perfect for cold weather. I bought five products from their website and had to go out and buy new winter gear that actually works because Canada really does have winter!
It's a shame that Pajar promotes themselves as a Canadian heritage brand because they're not living up to that heritage at all. It's a cruel joke that they're selling products that don't work well for cold Canadian winters. There are much better winter gear companies out there that care more about their customers and make high-quality products that won't leave you freezing and wet.
Don't make the same mistake I did, stay away from Pajar and choose a different brand for your winter gear!

I once reached out to the customer service of Pajar, the well-known Canadian brand, to inquire about the warranty coverage for their Valerie boots. I was quite curious to know about the specifics of their warranty process, how long it takes, whether they repair or replace the boots, and how they define the term "misuse." Unfortunately, the representative named Kayla could only provide me with the link to their warranty page - which, to be honest, did not shed much light on what is covered and what is not.

Now, I know it's not uncommon for companies to have vague warranty policies, but if getting answers to simple and specific questions is like pulling teeth, it makes me worry about the potential trouble I could face if I had already paid for their products. That experience left me feeling quite dissatisfied, and I would advise you to steer clear of Pajar, despite them being a reputable Canadian brand. It's a real shame, though - I had high hopes for them, but their customer service has left me quite underwhelmed.

.

I decided to give Pajar a try and ordered a pair of boots that were on sale for $500. I was excited to receive them, but after 10 days of hearing nothing, I started to worry. It wasn't until I received an automated email that I found out they were out of stock and I received a refund.

I was disappointed since they didn't think to offer me an alternative size. A size larger or smaller may have worked for me. So, I decided to contact them and see if I could exchange for a size 9 at the sale price. Unfortunately, they declined my offer, and I was left with no choice but to accept the refund.

It wasn't a pleasant experience dealing with Pajar, and I couldn't help but feel annoyed with their lack of attention to their customer's needs. They could have made it right and kept my business if they just offered me an alternative size. Instead, they lost a potential loyal customer over $50. Not the smartest decision they've made.

I think businesses like Pajar will not survive the next 10 years unless they improve their product and customer service. There are better places to buy Canadian made boots that offer actual customer service. It's not worth the hassle to deal with a company that doesn't value its customers.