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Truworths
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Truworths Customer Service Phone, Email, Contacts

Truworths
Reviews and Complaints

www.truworths.co.za

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1.3 3 Reviews 661 Complaints
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Truworths has claimed their business profile
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Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category

Truworths Complaints 661

Resolved “Statements not received.” Resolved “Debit order ” Resolved “Poor product” Resolved “Uncomfortable scratchy bras” Resolved “service” Resolved “Tights” Resolved “Received what I believe is a scam statement” Resolved “Payment allocation” Resolved “daniel klein watch” Resolved “fitting room”

How responsive is Truworths's customer service?

43 Resolved
618 Unresolved

Total complaints: 661

Resolved complaints: 43 (7%)

Unresolved complaints: 618 (93%)

Very poor 🤒
We don't know much about how Truworths handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Truworths and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
How is Truworths’s rated by shoppers?

Truworths’s earns a 1.3-star rating from 664 reviews, showing that the majority of shoppers are dissatisfied with their fashion purchases.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Truworths truworths is selling us poor quality clothes at expensive prices

I bought clothes at truworths in december, two of the items were torn after 3 times of being worn, I took it back to truworths and I was told that damaged goods are not exchanged after a month, it is on the receipt, I asked the old lady (I think she is the manager) where that is on the slip as I had a recent truworths slip she never showed me and she left...

Read full review of Truworths and 48 comments
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Overview of Truworths complaint handling

Truworths reviews first appeared on Complaints Board on Aug 24, 2010. The latest review Delivery fees was posted on Nov 14, 2024. The latest complaint Statements not received. was resolved on Apr 02, 2024. Truworths has an average consumer rating of 1 stars from 664 reviews. Truworths has resolved 43 complaints.
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  1. Truworths Contacts

  2. Truworths phone numbers
    +27 872 859 401
    +27 872 859 401
    Click up if you have successfully reached Truworths by calling +27 872 859 401 phone number 26 26 users reported that they have successfully reached Truworths by calling +27 872 859 401 phone number Click down if you have unsuccessfully reached Truworths by calling +27 872 859 401 phone number 20 20 users reported that they have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number
    13%
    Confidence score
    Online Shopping
    +27 214 602 300
    +27 214 602 300
    Click up if you have successfully reached Truworths by calling +27 214 602 300 phone number 32 32 users reported that they have successfully reached Truworths by calling +27 214 602 300 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 602 300 phone number 28 28 users reported that they have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number
    7%
    Confidence score
    Fashion Delivery
    +27 214 607 771
    +27 214 607 771
    Click up if you have successfully reached Truworths by calling +27 214 607 771 phone number 9 9 users reported that they have successfully reached Truworths by calling +27 214 607 771 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 607 771 phone number 6 6 users reported that they have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number
    20%
    Confidence score
    New Account
    More phone numbers
  3. Truworths emails
  4. Truworths address
    1 Mostert Street, CBD, Cape Town, 8001, South Africa
  5. Truworths social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
Truworths Category
Truworths is ranked 8 among 30 companies in the Fashion Tech category
#06 Easy Spirit Easy Spirit #07 size size #08 Truworths Truworths #09 Mr Price Group / MRP Mr Price Group / MRP #10 Barbour / J. Barbour & Sons Barbour / J. Barbour & Sons

Most discussed complaints

Security guard
2
(opinions to this review)
 truworths is selling us poor quality clothes at expensive prices
2
(opinions to this review)
 Wrong advertising
1
(opinions to this review)
 payment arrangements
1
(opinions to this review)

Recent comments about Truworths company

Delivery fees
1
Take a firm stance on the matter with Truworths and ask them once...
 Security guard
2
Wow, that sounds like quite an unexpected and frustrating experience!...
 Wrong advertising
1
My last visits has been very disappointing waiting in a long queue...
 Accounts
1
I am having the exact same experience. I have been called every day...
 Payment issue.
1
I went to Truworths Alberton today to make a purchase. For some...
Truworths Alternatives
Foschini 140 reviews YourDesignerWear.com / Peripleko Retail 14 reviews Sorel 22 reviews Mr Price Group / MRP 741 reviews DylanQueen 8 reviews

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