Truworths
Reviews and Complaints

I was shocked to find that ginger mary merchandise are being sold this past weekend at muizenberg fleamarket. A dress and top that I paid r880 for in total was sold for r100 each. I made enquiries with the lady that helped me and she said that they have a wider range at their shop. My sister and I popped in at the shop at c/o voortrekker and bedford strreet street in parow and to my disgust they had about 15 different ginger mary items all at less than r100. I am very dissapointed to find that normal shops and fleamarkets sell this clothing for that prices, but me as a loyal truworths customer have to fork out 5 times more to buy it at canal walk. I send an e-mail to truworths using their online contact form, but received no response up to date.
Am I entitled to claim a full refund or is that shop authorised to sell it at that price.

Regards
Mrs botha

I wish to voice my opinion and digust at the exchange policy at truworths cresta. My sister has an account in truworths and had purchased clothing for both my son and myself. My sister is from durban and im from johannesburg. I took a shirt that was purchased for my son to change it for the same thing but a larger size. Firstly the cashier with a flippant attiutude asked for the document. I had explained to her that it was given as a gift and I dont have a document however the tags were still intact on the clothing. She said "unfortunately the new policy is that a docket or the docket number is required" I did tell I want the same thing only a different size. Anyway to cut a long story short she traced my sisters account details on system and she had purchased the items on saturday, 17th december and I went to the cresta branch on sunday 18th december... So "unfortunate" again... This did not update on truworths system so she cannot do anything... I need to come back with a docket number or the docket... That I personally think is a load of crap... Where is customer service at truworths... I can understand if I was taking something totally different with a different value... This is just a waste of time... And quite frankly... Im totally discouraged from even shopping at truworths... Your service stinks!
Hannah lamliki - [protected]

Why is that you are able to call every towards month end to remind me to pay my account (Debt) but now that am done you no longer intrested on following up so that my name could be cleared from your itc records, you have asked me to pay r100.00 for admin so that you can send me a confirmation letter that proofs that m cleared I did that and I have faxed it throu to admin department proof of payment but still nothing is been three weeks now or do you need me to come throu with cameras from speak out that is when you will take action. You keep on asking me to resent the fax, well I use money to phone and fax keep that in mind. I will never advise no one to open an account with you guys.
Regards ref n. O:2576991

The store manager in kimberly south africa was the most unprofessional I have ever dealt with. He refused to allow release of my pants that was to be charged to my own store card. There was an error in the documents previously sent to him for the release of my pants and when I asked him if I could rectify the simple error he refused arrogantly. I explained, as the card owner, that I needed the pants for eid which is my christmas after fasting all month I wanted to wear something special and kimberly was the only store that has my size. Therefore I had to arrange for someone to collect the pants on my behalf in kimberly from a business associate who had to do me huge favour to have it collected. I had to prepay postnet for an overnight delivery. And after all the preparation and days of waiting for it the immature, illiterate unprofessional so called manager arrogantly refused to allow collection of the pants. I had faxed him all the necessary documents and he still refused. I had to endure 7hours of calls to customer services etc to finally talk to the area manager of kimberly who sorted me out within 5 min. I am submitting a formal complaint against the store manager mr melvin deck. If I do not recieve an apology from mr deck I will be closing my accounts and that of my family members and will not suport truworths as they then will have no respect for customers and their needs. Especially after causing me such stress and anxiety as well as much incurred costs to get the pants to me in cape town.

I bought a pair of pants for my Son on thursday and when he was fitting them on his 4year old little brother pulled the tag off the pants. I tried to exchange the pants as they were too small, When I got to the shop in pretoria city center I was shown on the slip that they do not accept clothes without tags and I tried to explained what happened. [protected]

I have been shopping at truworths stores for many years and their prices are by no means reasonable, in fact their pricing is ridiculously expensive. I recently purchased a sleeveless jersey from them and it has been worn probably 6 times at the most and it already has a hole where the wool has started to come apart. This is unacceptable, because at these prices, we should be getting good quality clothing. This is not the first time I have had to take purchases back to truworths.

Good day,

I had chatted to your sensai consultant, marlene, about 6 weeks ago and just wanted to know about the products. She was very forceful and made me purchase these products to the value of + r12 000.

After using these products, my skin is terrible! I've developed hyper pigmentation and my skin looks burnt. Marlene had told me that these products are 100% safe and guarantee.

My skin looks disgusting and I had to make an appointment with dr naidoo (Dermatologist) to assist with my skin. My appointment is on the 30th of july at 08h45.

I am utterly disgusted with the lies that this particular consultant had spoken. I had given birth 4 months ago and am supposed to be securing a job at this moment but this quest is impossible due to the condition of my skin. I feel utterly humiliated and embarrassed and as a result consulted with an attorney regarding the best way.

I want to return the products and request for a full refund. Should this not be possible, I am going to place my attorney on record and retrieve costs from truworths gateway for all my dermatologist treatments, compensation for the pain, humiliation and loss of income that I am undergoing.

Your most urgent response is needed. I can furnish a picture upon your request. I would appreciate not receiving any communication from the consultant.

I purchased a blackberry curve 8520 on mtn's payasyougo at truworths in cavendish square on 08-10-2010. On 14-06-2011, I returned the handset as the keypad along with the power button had stopped responding. A fault jobcard was filled out and signed off by both the truworths dealer and myself with the fault description clearly marked as 'keypad faulty. '

On the 29-06-2011, I received a phone call from mtn century city stating that blackberry sa have suddenly and unnotifably changed it's repair policy in that they now refuse to open or repair their handsets. On top of this, I was given a ridiculous quote of r1049 for a 'refurbished' handset. I then phoned the mtn repair centre as well as truworths and was shocked to hear that none of the above mentioned parties were aware of blackberry sa's sudden change in policy. I am highly irate as I feel have been conned!

Truworths is clearly contravening mtn's 24-month warranty terms and conditions as there was no physical damage present at the time it was taken in for repairs. I thus refuse to pay any additional amounts for repairs. Truworths, being the dealer, should carry out the warranty or replace the handset free of charge!

I bought a pair of shoes at truworths bayside mall with my credit card. Next day I went shopping, wore them for about an hour, went back home when I noticed that the right shoe made terrible cracks on the upper. A rude staff lady said all shoes does that (Strangely the left one was still perfect!) and they cant give me a credit for it, as it had to be sent to quality control and that it would take about three weeks before i'll know what they decide to do.in the meantime I will have to walk barefeet in the cold for lack of money to by another pair! (We are pensioners) at another shop of course! Bad, bad service i'd say.

Good day,

While on holiday in durban dated: 28 april 11, I decide to go to the mac store in gateway mall. When I arrived there, no one came to assist me. I eventually decided to ask one of the sales person who was assisting another customer who then said called someone. I then told the sales person that I needed certain makeup. Once I got to the till to pay, the lady was doing other stuff while helping me. After I signed the receipt, she didnt bother to help me further, which I needed to get something else. By then I was so irritated that I left the store because I could see that the lady was not interested to help me further.
I have never had such bad service

According to my knowledge, my balance was r789-00, for my last purchase was at tygervalley mall on the 11th dec. 2010. I went to pay my instalment only to find out that the balance is r3161.44, a purchase have been done on my card at truworths, adderly st., cape town. It was'nt me and the signature on the receipts proves it. How did that happened if the card was with me? I refuse to pay this amount and i've been doing the search with no success. My case number is 1434/01/2011.

I am most disgusted by the service I received in dealing with truworths. I have been calling them since tuesday 15 march and they have only had the decency to contact me twice. My boyfried bought a chain at the pavillion branch in durban as a gift to me. I am from cape town and when I visited durban in march, I was given the box. On opening it, I discovered that the chain was broken. We returned it to the store on sunday 13 march. The person who assisted was definitely not interested in what we had to say. The chain left the store in good condition & the box was never opened, yet the chain broke. He & truworths complaints have basically implied that we must have broken the chain because their stock is never flawed. What utter rubbish. Now 'as a favour to me', they will repair a chain that was flawed to begin with. This is a brand new chain that was never even taken out of the box. When I asked how on earth a perfectly good chain could have broken while in the box, I was told that it could have snagged on something. What utter rubbish! She was grasping at straws just to get rid of me. The area manager I spoke to last friday sounded nice and gave me the impression that I was finally speaking to someone who cared and would sort this out. Boy, was I mistaken! I have made numerous calls over these past weeks with little assistance on the part of truworths. I feel cheated and very dissapointed. I will definitely not be doing any shopping at truworths. The very least they could do is apologise for this and replace the chain. They could also have kept me informed as to the process.

I have been a truworths account holder for over 20 years. With the current economy I have been slightly in arrears so made an arrangement to pay the balance off over a couple of months, which I have been doing. I now owe approx r800 which will be paid at the end of jan as arranged. I have been hounded by call centres (Blake) and sms's saying they are handing me over for being in arrears. I have spend time in my branch (La lucia) trying to resolve this - when they phone they acknowledge the arrangement. But I still keep on getting threatening sms and phone calls. At my wits end I phoned customer services yesterday to complain. Firstly I was told I couldnt complain, then I was kept on hold for 20 mins, then I was promised the supervisor would phone me back within the hour. It is now 24 hours later and I still have had no phone call! I am finished with truworths service. I will pay by r800 at end of jan and close my account and never buy there again.

Truworths has listed me on itc after payment was done in full months ago!
I am furious! Tried contacting them only to be told they will "call me back and let me know" which they have not done! This has been going on for too long and I cannot get finance or credit!
They are useless and thier service is shocking! They have no clue what they are doing and making my life extremely difficult. Will never buy from truworths again!

Bought a gift for a friend that does not stay close to me. The item was faulty and was taken back to another store. They told the recipient that they dont do refunds, gift must be taken back to store where purchased. When I complained they were willing to do the refund then, but only back on my credit card. They expect me to travel to a completely different town so they could have my card, all that for a r199 gift! Operations manager unable to resolve issue, I get told its my fault. I should have asked for a gift receipt or used my debit card.

All they have caused is for me never to set my foot into a truworths store ever again.

I was at northgate branch yesterday, but my size in a particular top was not available. Gloria at cash desk told me cresta has my size, she says she phoned there and I must collect within 24 hours. I proceeded to cresta, they did not know what I was talking about, they called gloria and she said no, the top was at fourways. I called fourways this morning, and they did not know what I was talking about. I then called the manager at northgate, who established that its now at cresta! Told her I cannot drive all the way there again, and most likely be told they know nothing about it. Asked, that seeing i'd been so inconvenienced, if they could get it delivered to a closer branch, was told, 'sorry, cant do that, u dont have an account', I said i'd pay for the delivery, but no go. Cant see myself putting a foot in truworths again.

I would like to express my disappointment with the way my truworths account is handled. The last statement I received was in june 2009 so for the month of july I did pay the same amount as june since I did not receive my new account. Few days later a got a sms to tell me that I am late with my payment. I did phone and explained what has happened and I was told that the full amount is r 500 from which I already paid r 120, so I had to pay r 380 to be up to date and I did it immediately. I did ask what my full amount will be for the next month if I don't get my account again and I was told r 500. So before the next due date came I diligently paid r 500. But I had another sms telling me that I have to pay r 620 before the end of the weekend. Once again I was in trouble for no reason what so ever! I still don't have my accounts from july and august to see what am I paying for exactly! They just want me to pay without any statement. I did ask for e-mail to be sent to me with my statements but they don't do that. Am I guilty if the post offices do strike or why should I believe that they did send it to me? I have never been late with a payment!

I had a jet account throughout my tertiary years and used to buy clothes from mr. price and then got a truworths account in my mail during my last year at tertiary, I was very pleased because that meant I could get good quality clothes for the my interviews and when I started working I closed all my other accounts but couldn’t bring myself to close the truworths one because they had nice stuff and it was always of good quality.

I felt great in them so I decided to keep it for rainy days. I used it for a friend’s wedding in april 2008 and bought myself a beautiful skirt and nice tops. I got a shock of my life when I drove past some shops in kliptown and saw the same skirt outside in a china shop, I parked and went to have a good look at the skirt and I found that it was the same thing, it was the same.

I am utterly disappointed at this, I don’t even think I will wear that skirt again. to think I paid a good r450 just for the skirt and to see it for r100 in a china shop is disappointing. I should have just gone to any shop and bought a skirt for r100 and know that I might find the same thing at the streets. please do something about this cause you are going to lose customers.