Truworths
reviews and complaints

I was in arrears with my Truworths account

I paid up and have been trying to get credit bubthia HS been blocking me since April 2023 I have my paid up letter on clearscore when I check it shows I'm in default my last update was april 14th 2023

This matter is becoming very stressful as I am in need of applying for credit but I'm being turned away because of this issue .

The cashier was dragging feet when she was helping me. I asked her to at least show interest in helping me and she became arrogant. I asked her to speak politely to me because I’m not there to fight but to shop she didn’t take it and continued with her arrogancy to a point that she clocked her tongue to me.

The incident happened at Rustenburg midtown loop street on the 05/12/23 at 15:22. She couldn’t complete the transaction but the senior came and assisted me and told the cashier to come down and instructed her to go at the back

This is the 3rd incident I had with Truworths online. I ordered a jean and a shirt on 24 Nov 23. I only one item 30 Nov 23 only. The jean was sold out after I placed my order. I cannot understand how items that you do not have can be displayed as for sale. I could have bought another jean instead, while ot was still avaolable, but is also sold out now. They will refund me in 5 to 10 days only, but I jad to pay immediately, thus preventing me from buying another jean which I needed urgently! As mentioned this is the 3rd incident of the same kind. I am extremely upset. They need to do better planning. Only reason I buy online is when I dont fond the item I want instore. This is so dissapointing! They also take much longer tp deliver items than any other online store I have dealt with. This issue need to be adressed. I will also return the shirt I bought as I bought it as a set. I am a very unhappy cuatomer and people need to know how poorly they deal with their customers.

I bought the shoes on the 26 of June 2023 and I hardly wear them. Two months later the right-hand shoe was opening up on the side, I took the shoe to the shoemaker to close it. A month later left-hand shoe started to wear and tear on the heel. This is so disappointing with the quality of your shoes, which does not match the price of R525.00 that I have paid.

I always purchase my underwear at Truworths ,but this time around ,very disappointed in the cup sizes, and as you know I cannot return underwear - hence me complaining.

I only fit the bra's on last night since bought, so its still not used, still new.

Also notice its been made in China - no wonder!

My bra size is 40D and this bra's cup sizes is smaller than usual, don't fit properly, half of my breast is open on top and 'fall out' at the bottom.

And I did not gain any weight at all , my bra size is constant 40D for the past few years.

Please advise and if I can take this product back for a refund.

My contact number: [protected]

Customer service was very poor I was there today around 11am, looking for a formal shoe. Found it and wanted a bigger size, manger was looking directly at me and I was waiting for assistance. She called the lady but not to help me but for other duties. Cashier was looking at me, as well as the manager but still no one helped. They ignored me for 20mins, I put the should back and left. I came back 30mins later because I really needed the shoe. As I came in the assistant at the clothing section was being sarcastic and asked me if I was back here again. I went back for the shoe and asked the manager for my size she was sarcastic and didn't want to but asked another assistant to get it but that person didn't even bother to bring me the shoe at all. Might I add the store was empty both times I was there, they had no reason to act like this towards me.

Truworths refused to assist me with a watch that wasn't working. It was a gift bought on 21 October 2023 I took it on 4 Nov. I didn't have a receipt as it was a gift. The manager was extremely rude and refused to assist me. He was rude and I felt embarrassed with his responses to my complaint. I showed him the watch still had the original plastic as it was not used. It is not working and the band is scratched. I asked him to reprint the receipt. He was blunt and arrogant. I left the store in tears. I am very disappointed 😞😞

On 07 november 2023 wanted to buy a dress for someone so took a photo of the dress, checking if the person would like it then out of the blue i've been shouted at "dont take photos" I stop to take photo. I spoke to the shop assistant saying but there is no disclaimer stating what is prohibit in the shop while the shop manager was listening in, her reply was write an email to our head office like that's how you treat customers. The customer service of your staff is unprofessional.

I made account payments on the 5th June and 4th July 2023 for R540.00 which reflects on my bank statement and I've got the proof of payments from my bank. I received many calls from Truworths that they didn't received my payments. I decided to pay the outstanding balance of my Truworths account. Now i want my R1080.00 back which you owe me. I think your staff is incompetent and they don't know how to help me.

I have recently placed on online order for an item that I wanted. I did the payment and I received my order number. The next day I received I message stating that the item is out of stock and I will have to wait 7-10 working days for a refund. I checked online and the items are in stock so I sent and email asking why was my order rejected since there is stock on hand. I then received an email from Zanele at customer service stating that my order was rejected due to no stock available online and the stock I see is for store purchases, what kind of nonsense is that,ni have been mislead for the second time now and I am utterly frustrated with their incompetent ethic. I would like to receive my refund as soon as possible I would not ever shop at this establishment for the fact that they have no honesty or integrity.

Please speed up my refund so I can shop elsewhere that provides better service delivery.

I visited the Sandton Mall store on Saturday the 21st of October.

As is usually the case on a Saturday, the que to pay for clothing was really long so I went to the Perfume department and asked if I could pay considering how long the que was.

The lady behind the counter said:" No you are not allowed to pay here unless you purchase an item from this department".

My response: "Is that a management rule or is that your rule"?

He reply: "My rule". She then smiled.

I was totally shocked and disappointed by her arrogance.

I would like to find out what the store's policy is on paying at any counter.

Thank you

Abida

[protected]

I went to truworths store to activate my account on the 6th of October 2023 and I only bought 1 item which costed R180 and my credit limit was R1500 and the message I got said that I am left with R1320, I didn't know that there are hidden charges because the statement now says I owe R262 and my balance is now R1268 and nobody brokedown that amount to me from R180 to R262 that exactly what increased.

I am a Truworths account holder for 3 years. I have always made sure my account was up to date. I have been receiving calls from Truworths about 4 times a day. I have made a payment arrangement with 4 different staff members at their call center and I made half my payment for this month. Since I have the arrangement in place to settle the arrears at the end of October ,but I have been receiving threats regarding non payment. Which is not the case, I paid half my account due to job shifting and not having enough money to get me through the month since I work on commission. I dont know how else to communicate with Truworths staff since they dont seem to update their system when they have spoken to their clients

I laid by a green long jacket m hemisphere at philip junction in cape town it was r1199.00 yesterday 15/09/2023 went to collect it, paid the balance, after paying the balance, the jacket was now r800.00 when I told them I wanted it with the current price, wanted to return it, was told it's against their policy. My complaint is why must I pay 1199.00 when something is now r800 why can't you give the customer a difference, why must you return the item and not be able to repurchase with the current price, is that even fair, or truworths makes policies that are only favourable for them not for customers?

I put in an order of about 30 items. Most of it was ordered twice is size small and xs. When I returned the items that didn't fit there were three people doing the returns at once. I couldn't keep up with them doing it all at the same time and got a stack of slips that she said I must sign.so I did. When I got home I could properly double check that the returns were correct. So I saw there were two coats that was not credited. I then had to return the next day to sort it out. The manager took all my slips and tried sorting it out. Few days later I got a phone call saying she found the grey coat that she promised was credited but not the other black one. So she doesn't know what to do. I must phone the online to sort it out. Dont know why i must do peoples jobs or them as the client. This is the second time money is being stolen from me in this manner. I already know they are going to be sending me back and forth between the branch and online. Resolve thus please. Tygervalley branch

My payments have always been before due dates,I travel extensively,so I rely more on you statements through my email of which your team sends me whenever it suits them

Only this month after 3 months I get an email claiming I'm overdue when to my knowledge I thought I paid off

I'm responsible person,and paying my debts is never an issue for me as everything in a bigger picture has to do with my credit score which is something your team needs to be schooled into here or else I will have to close my account with you

12 and 13 September 2023

I am trying to order from your online store/platform. However, I am unable to do so. It seems that it is stuck on "Checkout".

I have sent an email message with a screen shot for assistance. I am waiting for a response.

I have also tried all the phone numbers provided and I get the following message: The number is not in service.

This is really disappointing.

Regards.

Jean Grundling

Hi to whom it may concern

Please be advised that:

I got a call from Kaitlin ([protected]) no surname was provided

She had all my information I'm not sure if she's works at one of the truworths stores or not

I don't have a account with truworths neither do i want one please don't not authorize any account under my name as i will not be responsible for any damges or outstanding balances..

Kind regards

Thabo chauke

Tel:[protected]