Truworths
Reviews and Complaints

I paid my account months ago via FET and till today apparently it hasn't reflected on their side because their accounts department is not willing to work.

I communicated with Nwabisa Mtintelwa and Milla Mbombo and they promised to assist however both of them are making me a stupid and they never even bother to respond to my mails.

My credit record has been ruined and now one cares.
I've been waiting for calls and correspondences from their managers and till today no assistance!

Regards,
Athenkosi Zekani
[protected]

Hi,
I made payments via EFT and paid R1000, but it doesn't reflect that I have made payments. And I went to give the prove 3 times already but I still get harassed by the MBD sms and calls. I was told that the payment department is on lockdown so they cannot allocate my payment. Can I stop receiving sms. Update my account and im getting erias every week
Regards
Zanele [protected]

Hi, Very disappointed with The Account Department, my account was paid on the 26th of March 2020 via EFT up to date you are unable to to track my payment.Due to your in competence my credit scores took a toll, this is not right yet we give you 100% support and i have never defaulted in my payments

No service in Midlands mall. Shocking 20 people standing in a line with only 2 tills open. Lots of staff wandering around but no effort to open more tills to serve customers. Lost my business... I don't have 40 minutes to stand in a queue. Would think they would be aware that customers are wanting to be in and out their shop. COVID-19 has already made shopping difficult and Truworths in Midlands mall obviously doesn't need business.

On 8 April and 26 April 2020 there was a perfume special online and I ordered the perfumes at greatly discounted prices. My balance was then decreased with the amount. Once lockdown ended I see both my orders were simply rejected and the money refunded. No explanation whatsoever. On 5 May (2 months ago) I sent them an email and asked to provide reasons as to why my purchases were rejected. I mentioned that they were advertised for a certain amount and I ordered and purchased the products. No reply whatsoever. On 17 June I sent them another email about this, but also no reply. My feeling is that they want to avoid answering me. If they were forthcoming they would have already provided me with an answer.

I am a good customer of Truworths and pay my account in time every month. I'd like to know why my purchases were rejected. The perfumes were marked down a lot, but I assumed they were either reaching their sell by date/time period or due to Covid19. If they made a mistake, that is unfortunately not my problem as a consumer.

Hi

I am writing to express my disappointment in the way you do business. Whilst I understand that times are tough & other businesses need all the help they can get, I cannot contend with abuse & ill-treatment.

Today, I received a very abusive call from a lady who claimed to be Truworths' debt collector. Quite gob-smacking because as far as I am concerned, Truworths has permission to debit my bank account on a monthly basis.

Please note that it is unorthodox to harass, bully & abuse customers. If there's an issue, I do not need anyone to shout, swear at me no matter what! I am a willing payer & I believe in fair trade. I also understand that there might be system glitches on both sides, these issues are part & parcel & should be resolved amicably.

The lady had no intention of resolving the issue. It was quite obvious that the call was about recording that there was some activity from her side & that the customer was unwilling to engage so that she can bill.
Many times, we begged that she either transfers the call to Truworths so we can resolve/ find a way to resolve this. This is so disappointing for Truworths to behave this way.

I presume she plans to keep up this behavior some more so she can earn money. I want you to know that this is abuse & unacceptable.

Rather than trying to unfairly enrich your associates at my expense & my family peace's expense. Would you rather try & resolve the issue, if any, on the debit order with myself.

Thank you and kind regard

contact: [protected]

Payment of r4.400 was made on the 04/05/2020 and its still not allocated, i have been handed over to blake and associates and been in contact with chealisa gengan and got absolutly no joy.
Its taken a million and 1 calls and tons of emails to this date an nothing. I have even tried the truworth call centre and empty promises of a supervisor calling me back.
I need this to resolved immediatley as i am in the process of buying a house and i gpt declined yesterday because of the unalloacted payment.
Mrs pillay
[protected]
[protected]@gmail.Com

I am communicating with Truworths via Facebook, and seem to have got nowhere. I received a Truworths Statement for goods I did not purchase. They have been asking for an ID number, which I do not have, and besides, when ordering anything online, I pay for it immediately. They cannot seem to give me any details of my so-called purchase for £82.23 - and keep asking for an ID No.

For interest, I tried to register with them today to see if I could gain any further information, and could not complete the registration form as they asked for a SA phone number, which I do not have as I don't live there.

Has anyone else had problems with this company. Is it a scam?

Hi there I made payment on the 5 of May 2020 I have sent proof of payment to two different people in accounts department in May Lesley mashaba and nN Mtintelwa till today they cannot allocate the payment they call in every second day now they handed over me to say my account is in arrears. I find them very unprofessional because is now a month and 2 weeks after payment was done am wondering how long does it take tfor a payment to reflect. They just bunch of uneducated dont know their work. but am going to sue them to damage my credit. The branch is in cape town south Africa

Sumaya Abrahams
Acc No. 101 [protected]
I have been at home since the Covid19 outbreak. I work in the Tourism sector therefore, unable to earn a living. Our company has applied for UIF, but awaiting payments still.
I am quite appalled as I did let Truworths know, two months ago, and asked them to note this on the system. The young lady also told me that I must disregard the sms's that I receive as it is generated via a system.

Now I get an sms to say that my account has been handed over to MBD. Really in this trying time, after I did notify you. How can they do that. I am done with Truworths, I have always been loyal as well as my payments never been in arrears.
Thank you for nothing

We are currently on AL3 due to Covid19. Despite paying small amounts every 2 weeks I get phone calls more than once a day asking me for a payment arrangement. Can they not see that I am paying! Clearly that is not good enough. Closing this account and taking my business elsewhere!

Please be courteous enough to everyone during this time and offer some relief by noting my willingness to pay and enough with the phonecalls and SMS. Change your system if it doesnt tell you whether I was contacted because we all have a lot to deal with right now and dont need this. Have you forgotten that when my account was in Credit you offered to increase my facility but now you want to harass me for R900. PLEASE STOP IT!

Attention sir/madam
Acc number: [protected]
Id number: [protected]
Name and surname: (mr) jabulani sibanyoni

I wish to draw to your attention and request a speedy way of resolving this matter amicably after I raised it with your employees telephonically regarding the balance of my clothings account. On the 25th april 2020, I placed an online order (order o86285643 as captured/[protected]) on various garments when we were still under schedule five of the disaster management act covid-19, the same items I purchased online, was meant for people that were at my place in gauteng province then. My expectation was that the same order would take atleast four to five days for it to be delivered. It was instead delivered on the 25th of may 2020, one month after having done the order of which by then, the same people I purchased such items for had already left for another province and I had bought them the voucher cards in order to purchase items of their choice in their province
Take note also that on those five items I purchased, I was somehow advised per email that one of them a regular jean size 28 worth r625 was cancelled due to its unavailability.

Then when such items were received on my behalf by my spouse as per an arrangement, I made some time to do an account return on them on (14:33:40) friday the 29th may 2020 at my nearby branch store in springs avenues.

On my expected monthly instalment of r270.00, I decided to pay an amount of r400.00 prior to the transaction of r1450.00 I made at the golden walk complex in germiston.

My main argument is that it was improper for me to be billed on items that I had never received, and when they were delivered a month later, I returned them. So I cannot pay for items that I returned.

Please kindly do a thorough investigation and have this matter quickly resolved by crediting my account so as to reflect the proper balance on my account.

Looking forward to receive your best efficiency and expediency on this matter.

Kind regards,

Jabulani sibanyoni (mr) [protected]

Since covid-19 I have been paying my accounts online for obvious reasons. Truworths keeps calling me every single day from different numbers saying I have to pay my account. I did explain to the first person that it was paid online and that I will close the account beginning of june specifically due their harrasment! I did pay the full outstanding amount (which is not a lot r600) and they still call me and send sms's saying I need to pay immediatlely several times a dag! I cannot handle this harrasment! Clearly these people do not communicate to each other and keep bugging everyone.
This is the worst place to have an account with. I am done

I placed on order for online shopping on the 5th of may, it stated on their website that it would take 2 - 5 days for delivery. I received an sms on the 19th of may advising that they had a backlog. Then on the 22nd of may I received another sms telling me that 3 items were no longer available. These were all the items I ordered for my son who is sitting with no winter clothes. I would never have placed an order with them if I had've known I would not be able to get any of the items ordered for my son. I would have ordered from another retailer that was able to actually deliver my order. Will never shop here again! Horrible experience and terrible service!

I am unhappy with the service received from Truworths lately. On the 27 of April 2014 I made a payment of R1460 towards my account I think the payment could not be allocated because I used T Mlambo as my reference. I phoned Truworths several time to ensure this is rectified and the payment is allocated accordingly, I was told to email my proof of payment to [protected]@truworths of which I did, I was also asked to email my bank statement showing the transaction of the payment made to Truworths I did but the payment is still not allocated up to date. I have recently received a new statement for the month of May and reflecting R1460 in errors because the payment made is not allocated. I have been a loyal customer to Truworths and I understand the backlog caused by the lock down, but when a client picks up a phone that query needs to be attended as a matter of urgency. Can someone please get this resolved as I am doing all my best to keep track of my payments and ensuring the account is up to date

Due to this pandemic, as a customer I was frustrated as the truworths stores were closed and knowing that I have an account that has to be paid made an effort to pay my account on line. I used my name as reference number instead of the id number or account number as the store requires. After realizing my account is not updated when I received a reminder for payment, I contacted truworths and was given an email to forward proof of payment - which I did. On the 11th was called again and I forwarded the info. And they are calling everytime and this is really not good. Please let the team consolidate their info after receiving it. [protected]@truworths.co.za, [protected]@truworths.co.za and others are the addresses that were given to me.

Due to the covid19 virus having dismantled our economy, our company has been forced to close down for the lockdown period and will only be able to operate in level2 resulting in loss of salaries. I tried calling truworths to make payment arrangements but no one answers the phone! Other companies have granted their clients payment holidays! Why can't truworths do the same? It is a shame & a disgrace! Bloodsuckers! That's what truworths is!