Menu
For Business Write a review File a complaint
Truworths

Truworths review: Debt collections

P
Author of the review
7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As a customer I am utterly pissed off with the service i have received a little while ago.

I have been in arrears and this morning i made a payment of R773 towards my account.

I got a call at 15:44 from [protected] and the lady on the call was rude so i cut the call. She she had the audacity to call me from a private number and tell me that im rude and started using vulgarity on me.

Since when are staff allowed to take customers details for their own use.

I am appalled by this behavior and what make matters worse is that i answered my call on loud speaker and my child had to hear this vulgarity.

Since logging the complaint i have called numerous times to get feedback but kept getting push around. I have the supporting emails that i have sent.

After 2 months i get a stupid and unacceptable email from Dorianne who is the customer service manager.

They are completely ignoring the fact that the agent had taken my cell number and called me from her personal cell. How many other people has this happened to.

I sent 1 more email sayig the feedback is unacceptable on the 21st August 2023 and im yet to get feedback.

View 0 more photos
0 comments
Add a comment

More Truworths reviews & complaints

Truworths - accounts opened fraudulently 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Truworths - listing on itc 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Truworths - bad service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Truworths Contacts

  2. Truworths phone numbers
    +27 872 859 401
    +27 872 859 401
    Click up if you have successfully reached Truworths by calling +27 872 859 401 phone number 26 26 users reported that they have successfully reached Truworths by calling +27 872 859 401 phone number Click down if you have unsuccessfully reached Truworths by calling +27 872 859 401 phone number 20 20 users reported that they have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number
    13%
    Confidence score
    Online Shopping
    +27 214 602 300
    +27 214 602 300
    Click up if you have successfully reached Truworths by calling +27 214 602 300 phone number 32 32 users reported that they have successfully reached Truworths by calling +27 214 602 300 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 602 300 phone number 28 28 users reported that they have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number
    7%
    Confidence score
    Fashion Delivery
    +27 214 607 771
    +27 214 607 771
    Click up if you have successfully reached Truworths by calling +27 214 607 771 phone number 9 9 users reported that they have successfully reached Truworths by calling +27 214 607 771 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 607 771 phone number 6 6 users reported that they have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number
    20%
    Confidence score
    New Account
    More phone numbers
  3. Truworths emails
  4. Truworths address
    1 Mostert Street, CBD, Cape Town, 8001, South Africa
  5. Truworths social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Truworths contacts