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Truworths

Truworths review: Shoes and bad service

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6:28 am EDT
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Dear Team Truworths

I am an unhappy customer and buying from you since childhood (my parents) and in 2004 I haved opened my own account. In November 2023 I place an online order with you, and received it in December, in December placed my second order (sneakers for my husband birthday prezzie) follow up to the store in Mountain Mill mall in January 2024 after almost 1month, just to get the baddest service from some of the staff and do not reveived my order. I was so so disapointed cause it was really shocking for my first time in so many years, And this while I 'title' myself as such a loyal customer, never skip a payment and above all Truworths was my brag to go store.

At that time I also return my shoes from the the first order as the shoe tear appart from the sole. They refuse to take it back.

After all that happen I still go back and buy from Truworths.

In July 2024 I bought myself a pair of slippers and after 3weeks I cant even walk with it... Broke again.

I am looking for help please?

Desired outcome: I would like a prompt response or feedback from you.

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  1. Truworths Contacts

  2. Truworths phone numbers
    +27 872 859 401
    +27 872 859 401
    Click up if you have successfully reached Truworths by calling +27 872 859 401 phone number 26 26 users reported that they have successfully reached Truworths by calling +27 872 859 401 phone number Click down if you have unsuccessfully reached Truworths by calling +27 872 859 401 phone number 20 20 users reported that they have UNsuccessfully reached Truworths by calling +27 872 859 401 phone number
    13%
    Confidence score
    Online Shopping
    +27 214 602 300
    +27 214 602 300
    Click up if you have successfully reached Truworths by calling +27 214 602 300 phone number 32 32 users reported that they have successfully reached Truworths by calling +27 214 602 300 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 602 300 phone number 28 28 users reported that they have UNsuccessfully reached Truworths by calling +27 214 602 300 phone number
    7%
    Confidence score
    Fashion Delivery
    +27 214 607 771
    +27 214 607 771
    Click up if you have successfully reached Truworths by calling +27 214 607 771 phone number 9 9 users reported that they have successfully reached Truworths by calling +27 214 607 771 phone number Click down if you have unsuccessfully reached Truworths by calling +27 214 607 771 phone number 6 6 users reported that they have UNsuccessfully reached Truworths by calling +27 214 607 771 phone number
    20%
    Confidence score
    New Account
    More phone numbers
  3. Truworths emails
  4. Truworths address
    1 Mostert Street, CBD, Cape Town, 8001, South Africa
  5. Truworths social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024