Dish Wireless review: Complaint

Previous customer with Republic Wireless for many years. Dish wireless took over the service with new mandatory phones/ plans. We started the upgrade on May 25 2022. We have two phones on the plan. The first phone was activated in a timely matter. The second identical model phone's activation has and continues to be a disaster and unending process. We are on our third Sim card activation trial and the future doesn't look any better than at the start. Under the old company we had prepaid annually and have invested over $500.00. Dish Wireless has not given us as of this date service for both phones. They also will not reimburse the money. They will only use the money as a credit for future purchases or data payments.