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I recently added the additional pack (social media pack) that distrokid is promoting for collecting royalty through tiktok and meta. As soon as i added that pack, it said done. I was happy for a while and planned to get the pack for another song on my music list too but before that i had to see what changes has appeared in the release. But to my shock, the release is no more there in the list. That song has more than 13 million all time streams in Spotify. It is my most popular song and i don't know what happened. Please help me reach distrokid with this info. This happened on Sep 17, around 4:30 pm, Kathmandu time. The song is very popular all over the world to specific audience. I can still see the songs on spotify though but now i can't see it in my Distrokid dashboard.
Claimed loss: Losing track of streams that i earned everyday. I am losing my life's work here. That was the track that earned me name, fame and money as an artist. It is very devastating for me.
Desired outcome: I want the track back in my music tab and if it doesnot appear, i would like distrokid to pay me the compensation for the loss to resume uploading the song again.
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It's alarming that your most popular song with over 13 million streams has disappeared from your DistroKid dashboard after adding the social media pack. It sounds like a technical issue on DistroKid’s end, and with such an important song at stake, this needs urgent attention. The fact that the song is still visible on Spotify is a good sign, but it’s crucial to get it back in your dashboard to manage royalties and other details.