Menu
For Business Write a review File a complaint
Shazam Customer Service Phone, Email, Contacts

Shazam
Reviews and Complaints

www.shazam.com

Learn how the rating is calculated

1.8 10 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shazam Reviews 20

ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Shazam Shazam Review: Accuracy Issues with Identifying Songs

So, I was using Shazam to identify a song that I found on YouTube. The song was summersong2018 by Elektronmia, and I was hoping that Shazam would be able to tell me what it was. Unfortunately, the app didn't correctly identify the song. Instead, it told me that the song was Joy V by DJ Dubwell.

I was pretty disappointed with this result, as I was really hoping to find out the name of the song that I had heard. I think that Shazam should work on improving its accuracy when it comes to identifying songs, as it can be really frustrating when the app gets it wrong.

Overall, I think that Shazam is a useful app for identifying songs, but it's not perfect. If you're looking for a quick and easy way to find out the name of a song that you're listening to, then Shazam is definitely worth checking out. However, if you're looking for something that's 100% accurate, then you might want to try a different app or service.

In conclusion, I hope that Shazam will continue to work on improving its accuracy and reliability when it comes to identifying songs. It's a great app, but it could be even better with a few tweaks and improvements.

Read full review of Shazam
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Shazam Discover New Music with Shazam: A Review

because I really like using Shazam to discover new music and learn more about what I'm listening to. But when it comes to classical, it's not as helpful as I would like it to be.

However, when it comes to popular music, Shazam is a lifesaver. I can't tell you how many times I've been out and about, heard a song I love, and had no idea what it was called or who sang it. But with Shazam, all I have to do is hold up my phone and let it listen for a few seconds. Within seconds, it tells me the name of the song, the artist, and even provides a link to listen to it on Spotify or Apple Music.

I also love that Shazam has a feature where you can see what songs are trending in your area. It's a great way to discover new music and stay up to date with what's popular. And if you're like me and love to sing along to your favorite songs, Shazam even provides lyrics so you can sing your heart out.

Overall, I highly recommend Shazam for anyone who loves music. While it may not be perfect when it comes to classical, it's still a great tool for discovering new music and learning more about what you're listening to. So go ahead, download Shazam, and start exploring the wonderful world of music!

Read full review of Shazam
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Shazam Review: Shazam App for Android - Identify Songs and Discover New Music for Free!

I recently made the switch from AT&T and my old iPhone to Verizon and a new Droid phone. One of the apps that I was really hoping to have on my new device was Shazam. I'm happy to report that not only is Shazam available on Android, but it works even better than it did on my old iPhone!

Even if you're not a huge music fan, I think you'll find that Shazam is a really useful app to have on your phone. The basic idea behind it is that you can use it to identify songs that you hear playing around you. Maybe you're out at a restaurant and you hear a song that you really like, but you don't know the name of it. Just open up Shazam and let it listen to the song for a few seconds. In most cases, it will be able to tell you the name of the song, the artist who performed it, and even give you a link to listen to it on Spotify or another music streaming service.

But Shazam can do more than just identify songs. You can also use it to discover new music, by browsing through charts of popular songs or by following your favorite artists to see what they're listening to. And if you're a big fan of a particular artist, you can use Shazam to get access to exclusive content like behind-the-scenes videos and interviews.

One thing that I really appreciate about Shazam is that it's completely free to download and use. There are no hidden fees or in-app purchases to worry about. And even though it's a free app, it's still incredibly accurate and reliable. I've used it to identify songs in noisy bars and crowded concert venues, and it's never let me down.

Overall, I would highly recommend Shazam to anyone who loves music or just wants a handy tool for identifying songs. It's easy to use, it's free, and it works great on Android devices. Give it a try and see for yourself!

Read full review of Shazam
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Shazam Shazam App Review: Disappointing Experience with Free Coke Zero Promotion and Technical Issues

So, I was just chillin' watchin' some football, ya know? And then this ad pops up on the screen tellin' me to shazam it to get a free coke zero. I was like, "heck yeah, free stuff!" But then, when I tried to use the app, it said that another app was using the microphone and it couldn't record. I even tried restartin' my phone and makin' sure no other apps were runnin', but it still didn't work.

And don't even get me started on the Speedway by my house. They always send me coupons for stuff they don't even have in stock. It's like they're just tryna get people in the door with false promises or somethin'.

Anyway, I ended up uninstallin' shazam 'cause it was just causin' me too much trouble. Maybe it works better for other people, but it just wasn't cuttin' it for me.

Read full review of Shazam
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Shazam Shazam Review: Useless for Anything Other Than Mainstream Pop Music

I was thinking that this app could be a real lifesaver when it comes to identifying some of the tracks that I've been hearing lately. But boy, was I wrong! Shazam is completely useless unless you're into mainstream pop music. It even struggles with well-known hits from the recent past. And don't even get me started on old blues songs or movie themes - it's a complete no-go. In other words, it can only recognise stuff that is screamingly obvious anyway. I ended up deleting it and moving on with my life.

I mean, seriously, what's the point of an app that can't even recognise some of the most popular songs from the past? It's like they didn't even bother to include any kind of algorithm that could help identify more obscure tracks. And don't even get me started on the user interface - it's clunky and confusing, and it takes forever to get to the point where you can actually use the app.

Overall, I was really disappointed with Shazam. I had high hopes for it, but it just didn't deliver. If you're looking for an app that can help you identify some of the more obscure tracks out there, then this is definitely not the app for you. Stick with something like SoundHound or even Google's own music recognition feature - they may not be perfect, but at least they're better than this.

Read full review of Shazam
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Shazam Shazam: A Disappointing App for Hip Hop and Rap Fans

Let me tell you, this app ain't what it used to be. I mean, back in the day, Shazam was the bomb. You could get a response in a snap, no problem. But now, it's like they've gone and messed it all up. I don't know who's in charge over there, but they need to get their act together.

I'm a big fan of hip hop and rap, and let me tell you, this app just doesn't cut it anymore. I've tried using it to identify some of my favorite tracks, and the results have been downright disappointing. I mean, I'll play a song and wait for Shazam to do its thing, and then it'll come back with some completely unrelated track. It's like, what the heck, man?

I've seen some people say that Shazam is still great, but honestly, I don't know what they're smoking. Maybe they're just trying to be nice or something, but let me tell you, they're lying through their teeth. This app is a hot mess, and I wouldn't recommend it to anyone.

Overall, I'm pretty disappointed with Shazam. It used to be such a great app, but now it's just a shell of its former self. If you're looking for an app to help you identify hip hop or rap tracks, I'd suggest looking elsewhere. Shazam just ain't cutting it anymore.

Read full review of Shazam
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Shazam Shazam: The Ultimate Music-Lover's App

Shazam is the bomb! It's the reason I got myself an iPhone. It's so cool, man. You're at a club, you hear a song you don't know, you whip out your iPhone, and in like 30 seconds, bam! You know the name of the song and can download it right there and then. I've used it like a hundred times, and it's only failed me once. That's pretty darn good, if you ask me.

The only thing I wish Shazam had was a way to keep track of all the songs I've identified. Like, a list or something. That would be so dope. Shazam, if you're listening, please add that feature, man. It would be so clutch.

Overall, I'd say Shazam is a must-have app for music lovers. It's super easy to use, and it's saved me from many a frustrating moment of not knowing the name of a song. So, if you don't have it already, go get it, dude. You won't regret it.

Read full review of Shazam
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Shazam Shazam: Has the Magic Disappeared? A Disappointing Review of the Once Amazing App

I remember way back when, about a decade ago, I was at a noisy restaurant with my buddies and I whipped out my phone to show off the amazing Shazam app. It was like magic, it could identify any song playing in the background. But now, things have changed. I can stand just two feet away from the speakers and wait for a whole minute, only to be greeted with a disappointing message saying "Sorry we couldn't quite get that". And this happens even with popular artists like Lucinda Williams and Richard Thompson, not to mention dozens of others. It's like Shazam has lost its touch.

I mean, seriously, 75 percent of the time the app fails to recognize the song. That's a pretty high failure rate if you ask me. And to top it off, they want us to pay for this service? No way, Jose. It's pretty obvious that they're just trying to push their little games and other stuff.

From a technological standpoint, they suck. It's like they haven't kept up with the times. I mean, come on, it's 2021, not 2011. They need to step up their game if they want to stay relevant.

Read full review of Shazam
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Shazam SoundHound vs. Shazam: Which Music Recognition App Reigns Supreme?

I just got back from living overseas for almost 4 years and was pumped to have access to new music again. A buddy of mine put me onto Shazam as a tool to use for recognizing tunes I hear out and about. I often find myself vibing to a dope song in a sushi joint or trendy clothing store and trying to memorize the lyrics to go home and search for it online - so this seemed like a good solution since I now have a fancy phone.

Shazam is alright, but it's not as helpful as SoundHound, which can recognize all the songs that Shazam can't. Out of the last 10 songs I've wanted to identify, Shazam only got 6 of them, while Soundhound picked up the slack. I'll probably just ditch Shazam and stick with Soundhound.

Read full review of Shazam
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Shazam Shazam: The Ultimate Music Recognition App!

Shazam is the bomb! I mean, it's like the coolest thing ever! You know how sometimes you're out and about and you hear a song you really like, but you have no idea what it's called or who sings it? Well, Shazam has got your back! All you gotta do is whip out your iPhone and hold it up to the music, and Shazam will tell you the title and artist of the song in, like, seconds!

I don't know how they do it, but it's like magic or something. Even if the music is really loud or there's a lot of background noise, Shazam still manages to figure out what song it is. I think it's because it listens to the beat and bass patterns, but I'm not really sure. All I know is that it works like a charm!

I've tried other music recognition apps before, but none of them come close to Shazam. It's like they're not even trying. Shazam is, like, the king of music recognition apps. It's so accurate, it's almost scary. I mean, I've tested it out on some really obscure songs, and it still managed to identify them correctly. It's like it knows everything!

And get this - after Shazam identifies your song, you can turn your phone on its side and it will start playing the music video on youtube! How cool is that? It's like a mini music discovery experience right there on your phone. I love it!

The only thing I wish Shazam could do is identify songs based on lyrics or humming. That would be so awesome! But even without that feature, Shazam is still the best music recognition app out there. If you don't have it on your phone yet, you're missing out!

Read full review of Shazam
Hide full review

Shazam Complaints 10

ComplaintsBoard
A
6:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Shazam Review: A Disappointing Song Recognition App

Shazam is like, not that great, ya know? Like, I tried to use it to figure out what song was playing on the radio and it didn't even work most of the time. Like, what's the point of having an app that's supposed to recognize songs if it can't even do that? It's a total waste of time, in my opinion. Like, I wouldn't even bother downloading it if I were you. There are way better apps out there that actually work. So yeah, Shazam sucks.

Read full review of Shazam
Hide full review
ComplaintsBoard
G
6:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Shazam Review: A Useful App for Music Lovers, but with Room for Improvement

Sometimes it takes a while to recognize the song, but most of the time it works pretty well. I like that it gives you the lyrics and the option to listen to the song on different platforms. However, I wish it had more information about the artist and the song, like their biography or the meaning behind the lyrics. Overall, it's a useful app for music lovers, but it has room for improvement.

Shazam is a good app for those who want to know the name of a song that they are listening to, but sometimes it doesn't work properly. It can be frustrating when you are trying to identify a song from a distance and it takes too long to recognize it. However, when it does work, it's pretty accurate and it gives you the option to listen to the song on different platforms, which is convenient.

One thing that I like about Shazam is that it provides you with the lyrics of the song, so you can sing along or understand the meaning behind the lyrics. However, I wish it had more information about the artist and the song, like their biography or the inspiration behind the lyrics. It would be nice to learn more about the music that we are listening to.

In conclusion, Shazam is a useful app for music lovers, but it could be better. It needs to improve its recognition system and provide more information about the music and the artist. Despite its flaws, it's still a good app to have on your phone if you want to discover new music or identify a song that you like.

Read full review of Shazam
Hide full review
ComplaintsBoard
O
6:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Disappointing Experience with Shazam: App No Longer Plays Songs Properly

shazam.com is not good anymore. I can't hear my songs like I used to. It just picks random songs and only plays parts of them. I'm thinking of deleting the app. It's too bad because it used to be great.

Read full review of Shazam
Hide full review

Is Shazam Legit?

Shazam earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Shazam to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Shazam is known for their high standards and safety. If you're thinking about dealing with Shazam, it's wise to check how they handle complaints.

Shazam has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Shazam has claimed the domain name for shazam.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Shazam.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shazam.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Shazam and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Shazam has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Shazam protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Shazam. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Mixed Feelings About Shazam: A Review of the Music Identification App

I've been using Shazam for a while now, and I gotta say, it's been a bit of a mixed bag. On the one hand, when it works, it's great - I've discovered some really cool new music thanks to this app. But on the other hand, there have been plenty of times when it just doesn't seem to want to cooperate.

I mean, I've tried using it with the music blasting at full volume, and it still can't seem to identify the song. And it's not like I'm trying to identify some obscure underground band or anything - these are songs that are pretty well-known, so you'd think Shazam would have no problem with them.

It's frustrating, because I really want to like this app. But when it doesn't work, it's just a waste of time. I've tried uninstalling and reinstalling it, but that doesn't seem to make much of a difference.

Overall, I'd say that Shazam is worth a shot if you're looking for a way to discover new music. But don't be surprised if it doesn't work as well as you'd hoped.

Read full review of Shazam
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Shazam Review: A Handy App for Music Lovers with Some Accuracy Issues

But, to be fair, Shazam has helped me identify a lot of other songs that I wouldn't have been able to figure out on my own. It's super easy to use, too. All you have to do is open the app, hit the big blue button, and let it listen to the song for a few seconds. Then, it'll tell you the name of the song, the artist, and even give you a link to listen to it on Spotify or Apple Music.

One thing I don't like about Shazam is that it's not always accurate. Sometimes it'll give me the wrong song, or it won't be able to recognize a song at all. But, I guess that's just the nature of the beast. It's not perfect, but it's still pretty darn good.

Overall, I'd say that Shazam is a useful app to have on your phone if you're a music lover. It's not perfect, but it's definitely better than nothing. And, hey, if Siri can't recognize a song, maybe Shazam can!

Read full review of Shazam
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Disappointed with Shazam's switch to iTunes for song links

i used to luv shazam cuz it was so easy to link to google play afta i found a song. but now they switched it up and it goes to itunes which is just dumb. who even uses itunes anymore? i gotta find a new app cuz this is just terrible. it sux so bad.

Read full review of Shazam
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Shazam Review: Great App, But Don't Expect Much Support

Shazam is a music identification app that has been around for quite some time. It's a great tool to have when you're trying to figure out what song is playing on the radio or in a store. However, if you're having trouble with the app, don't expect much help from their team.

If you're lucky, you might find the answers you need in their frequently asked questions section. But if not, you're pretty much out of luck. It's frustrating to have a problem with an app and not be able to get any help.

Overall, Shazam is a useful app when it works, but don't expect much support if you run into any issues. It's a shame that their team isn't more helpful, but that's just the way it is.

Read full review of Shazam
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Shazam Review: Great App for Music Identification, But Tags Need Improvement

Shazam is a music identification app that has been around for quite some time now. It's a pretty handy tool for those who want to know the name of a song that they're listening to but don't know the title. However, I've noticed that the tags have been real inaccurate lately. It's been frustrating, especially as a DJ. They need to upgrade their algo-system or something. It's not just me, I've heard other people complain about it too.

I've tried using SoundHound as an alternative, but I'm not a big fan of it. Shazam has always been my go-to app for identifying songs. I hope they step their game up soon because it's becoming a real problem.

Despite the recent issues with the tags, Shazam is still a great app. It's easy to use and has a simple interface. All you have to do is hold your phone up to the music and it will identify the song for you. It's also great for discovering new music. You can see what songs are trending and what other people are Shazaming.

Overall, I would recommend Shazam to anyone who loves music. It's a great app that has helped me discover new songs and artists. I just hope they fix the tag issues soon.

Read full review of Shazam
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Shazam: The Lifesaver for Identifying Unknown Songs

de Michoacan y Sinaloa are the real deal and I want to be able to Shazam them when I hear them. Also, sometimes Shazam doesn't recognize songs that are playing in the background of a movie or TV show. It would be great if it could identify those too. Other than that, Shazam is a lifesaver when it comes to identifying songs that you don't know the name of. It's so easy to use, just open the app and let it listen to the song and it will tell you the name and artist. I use it all the time and it's never let me down. Keep up the good work, Shazam!

Read full review of Shazam
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Shazam Shazam Review: Accurate, Easy-to-Use, and Fun for Music Lovers

I was devastated, but decided to give the Shazam website a try. To my surprise, it was just as easy to use as the app. I was able to quickly identify songs and add them to my library again.

One thing I love about Shazam is its accuracy. It rarely fails to identify a song, even in noisy environments. I also appreciate the feature that shows lyrics to the song I'm listening to. It's a great way to learn the words to my favorite tunes.

Another great feature is the ability to share my Shazams with friends. It's a fun way to introduce them to new music and start conversations about our favorite artists.

Overall, I highly recommend Shazam to anyone who loves music. It's a must-have app (or website) for any music lover. The only downside is that sometimes it takes a while to load, but that's a small price to pay for such a great service.

Read full review of Shazam
Hide full review

About Shazam

Screenshot Shazam
Shazam is a popular music identification app that allows users to identify songs simply by holding their phone up to the music source. The app uses advanced audio recognition technology to identify the song, artist, and album information within seconds. Shazam has become a household name and is widely used by music lovers all over the world.

The app is available on both iOS and Android platforms and has been downloaded over a billion times. It has a user-friendly interface that makes it easy for anyone to use. Once the app is downloaded, users can simply open it and tap the Shazam button to start identifying music. The app will then listen to the music and provide the user with all the relevant information about the song.

Shazam also has a feature that allows users to save their Shazams and create playlists. This feature is particularly useful for music lovers who want to keep track of the songs they have identified. The app also provides users with links to buy the song on iTunes or stream it on Spotify.

In addition to identifying music, Shazam also provides users with access to music charts, news, and reviews. The app has a Discover feature that allows users to explore new music and artists. This feature is particularly useful for those who want to expand their music taste and discover new genres.

Overall, Shazam is a must-have app for music lovers. Its advanced audio recognition technology, user-friendly interface, and additional features make it one of the best music identification apps available. Whether you're at a party, in a store, or watching TV, Shazam is the perfect tool for identifying any song that catches your ear.

Overview of Shazam complaint handling

Shazam reviews first appeared on Complaints Board on May 20, 2023. The latest review Shazam Review: Accuracy Issues with Identifying Songs was posted on Jun 8, 2023. Shazam has an average consumer rating of 1 stars from 20 reviews. Shazam has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
91 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Shazam Contacts

  2. Shazam phone numbers
    +1 (208) 742-6820
    +1 (208) 742-6820
    Click up if you have successfully reached Shazam by calling +1 (208) 742-6820 phone number 0 0 users reported that they have successfully reached Shazam by calling +1 (208) 742-6820 phone number Click down if you have unsuccessfully reached Shazam by calling +1 (208) 742-6820 phone number 0 0 users reported that they have UNsuccessfully reached Shazam by calling +1 (208) 742-6820 phone number
  3. Shazam emails
  4. Shazam social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.