CB Vehicle Rental and Leasing Dollar Rent A Car Deceptive practices

Dollar Rent A Car review: Deceptive practices

ECatsLover of Chicago, US

Oct 17, 2023 3:37 pm EDT

Featured review

I have been a long-time customer of Dollar and Thrifty rental cars. I arrived this past weekend to Boston Logan Airport for a 28-hour rental. When I booked the trip, I also booked the rental car. This was months prior to my trip. When I finally got the counter, I was told that the rental car class I booked was unavailable. In order to get a car, I had to upgrade the class of car. This of course came with a charge. I told the counter representative that I did not agree with this deception and was not interested in paying extra when I already booked a car months prior. She told me I had to pay the upgrade fee or I did not have a car. I was on a time-frame in getting to my destination, therefore, I paid the charge and decided to dispute it later. Upon returning my car in pristine condition and filled up with gas, I reached out to customer service and told them of the concern. Their response: "you signed the rental agreement at the counter, so the charge will stay." Absolute deception and blasphemy. Not a good way to treat your customers. Will not be using Thrifty or Dollar again.

Desired outcome: A refund for the ridiculous charge I did not personally accrue. And a sincere apology for the ridiculous treatment I received at the counter and from customer service via email.

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Dollar Rent A Car Contacts

Dollar Rent A Car phone numbers

+1 (800) 800-5252
+1 (800) 800-5252

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USA & Canada

+1 (800) 800-4000
+1 (800) 800-4000

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Reservations

+1 (800) 800-6000
+1 (800) 800-6000

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International Reservations

+1 (877) 411-4300
+1 (877) 411-4300

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Vehicle Violations and Accidents

+1 (800) 235-9393
+1 (800) 235-9393

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24-Hour Roadside Assistance

+1 (800) 331-3550
+1 (800) 331-3550

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Dollar 4Business Support

+1 (800) 654-4173
+1 (800) 654-4173

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Frequent Flyer Help Desk

+1 (800) 654-0011
+1 (800) 654-0011

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Website Difficulties

+1 (800) 527-7752
+1 (800) 527-7752

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Travel Agent Commission Hotline

+1 (888) 367-4372
+1 (888) 367-4372

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Dollar GDS Helpdesk

+1 (866) 776-6667
+1 (866) 776-6667

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Canada

+44 139 220 3041
+44 139 220 3041

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100%
Confidence score

United Kingdom

+1 (358) 000-9102
+1 (358) 000-9102

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Dollar Rent A Car emails

customerservice@dollar.com

100%
Confidence score: 100%

Support

internethelpdesk@dollar.com

92%
Confidence score: 92%

support

cservice@dollar.com

86%
Confidence score: 86%

support

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Dollar Rent A Car address

PO Box 26120, Oklahoma City, Oklahoma, 73126, United States

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Nov 20, 2024