Car2Go
Reviews and Complaints

Car2Go has a feature that will lock the engine so the car doesn't start in case you forget to lock the door. I had no idea they do this since the app says nothing about it. The only problem with that was I was in the middle of nowhere (Olympic National Park) with no cell service. After walking 3 miles on Hwy 101, 13 miles away from the nearest town I was forced to call 911 for help (thank god that worked) but unfortunately three squad cars passed us heading to another situation. Finally I found a spot of cell phone service and called customer service to find out what was going on and explained my situation. The guy on the phone unlocked the engine on the car and after a 4 mile and two hour ordeal walking with my legally blind girlfriend through a rain forest the damn car finally started. Upon returning to the city I called and asked them if they thought their car was more valuable than my life? All I got were sorry, not sorrys and we'll forward your concerns to the main office and they will contact you. Well they haven't contacyted me back and the best thing I can say about their service and policies is that they are awful and wreckless. I am by no means a drama queen but this situation was not good and quite frankly dangerous. I shudder to think what would happen if a less compitent individual was stuck in the same predicament and was hurt or killed because Car2Go cares more about their car than their customers.

Avoid at all costs

Terrible customer service. Impolite and incompetent. It is hard to believe that they are the biggest car sharing company in the world. Maybe the lack of competitors made them this unprofessional. Their customer service representatives are not even capable of writing in English. And they don't "care" about the customers at all. I would strongly recommend everyone to stay away from them.

I applied for car2go right as I got my license in the mail. I keep checking to see if I got approved and a week later it says my account is locked. I call customer service to find out why and this rude representative by the name of Chris tell me he doesn't know why just that its denied. Im like? ok so what can I do now? Is it maybe denied because my license is so new less than two weeks? hes like again I don't know why its just denied. Im like ok so what should I do? apply again? he said no once they deny you they dont ever approve anyone again. Im like but that makes no sense, I have no problems with my license considering I haven't driven since I got it. Hes like again that's all I can tell you. Im like ok then maybe I could speak to a manager and see if they can assist me a further? Hes like theres no manager here. Im like what do you mean theres no manager to speak to a customer to help them? hes like no that's why im here, im like but youre clearly not helping me. He said what am I not helping you with? so unbelievable!

I looked up reasons for being denied and those reasons dont apply to me. It does say to email car2go a a drivers abstract so they can manually review it. The customer service representative chris didn't even offer me that. Im not one to usually leave reviews but this was so unprofessional.

My first rental with car2go was a disaster. I found a car on their car finder near 290 and Ben White and went to pick up the car. When I reached the location, I found the car...behind a gated fence. I called customer service who told me the car was not supposed to be behind the fence. They directed me as best they could (the rep was in the Netherlands where it was 3am) to the next closest car. I found it and tried to pick that one up. My brand new card had no effect when I placed it next to the reader. Nada. Called customer service again. The CSR told me that my new card must not be working and I would have to go to the office to get it replaced. It is now after 9pm in east Austin and luckily, the friend who was dropping me off at the car had waited after my first trouble, or I would have been stranded there. I didn't believe the CSR that it was the fault of my card since there were no lights on the card reader lighting up...seemed like the card reader was broken to me. So my friend drove me to the next closest car...which was not exactly close...over 5 miles away...wouldn't have been a pleasant walk had I had to do so. So this one finally worked and I got a car for the time I needed it that night. So the next night, I decided to try again. Picked up a car in the parking lot of a CVS on South Congress and Oltorf. Drove downtown for the evening and at the end of the night, put the car back EXACTLY where I had found it several hours earlier in the same spot. A few days days later I get a call from car2go saying I had left the car in an unauthorized spot and to be sure to leave it in street parking only next time. I told them I had simply put it back where I found it but I would be more careful next time...they told me it would be a warning and there would be no charge. It is now over a week later and I received an e-mail this morning that they are charging me $440 for the car being towed from that lot. ? I put the car back where I found it...that was the lesson my momma taught me. After going through a lot of hassle with my credit card company which ultimately led me having to report my credit card as stolen and cancel it in order to avoid further charges, I have canceled my membership with car2go and will not be using them again. I think this whole concept is a great idea, but it seems that they are not really training people on their rules as they should be and then holding the member accountable for their lack of training/information. Obviously, I am not the only one having these issues as the cars I attempted to use and did use were also parked in locations where they were not allowed. If they can ever get it together this might be a great service, but being charged $440 for an hour and a half of using a car is beyond highway robbery. User BEWARE!