EconomyBookings.com
Reviews and Complaints

As a frequent traveler, I rely on EconomyBookings for their excellent selection of cars at competitive prices. The booking process is straightforward, and I appreciate the transparency in terms and conditions. While there were minor issues like the e-wallet refund system, overall, my experiences have been positive. I recommend EconomyBookings for hassle-free car rentals.

CAUTION! Still going around in circles with Thrifty/Hertz over a rental from 10/3/2022, booked through EconomyBookings.com (warning NEVER use them). Special rate of $25 per day for 12 days actually charged $928,77. Have requested a breakdown of (over) charges. EconB says they don't show breakdown, only Thrifty can. Hertz keeps asking for booking numbers and claims they cannot find the rental - even charged me $25 to search. But Hertz had no trouble charging my rental $700 for accident that was not covered by my auto insurance. My credit card would pay deductible if Hertz would only supply a breakdown of charges.

I keep getting passed around and asked for same info given multiple times, with no real intelligent response. If these businesses cannot provide a breakdown of charges, then can they charge ANY AMOUNT they wish with no validation of the charges? Also sending complaints to several Consumer Protection Agencies. BEWARE!

When I book they mentioned its free cancellation till the day I rent my car. I cancel the booking and when I cancelled due to my plan change they gave credit to wallet and charged me 60eur to send it to original payment method. This is fooling customer with false commitments. Pls help to get my money back which they charged for nothing

Booking details : b15868858

Did it online through website

had a valid agreement with you for the hire of a car with seven auto of mc coy road florida for 665 dollars. when finally picked up was taken off site to a sleazy offfice , then asked to pay over the agreed price for extras i did not want so told them it was not going to happen.at no point did my credit card get taken and the previous excuses they gave of not enough funds and refusal to pay a deposit are unfounded. they have cctv of the event for sure. as i have seen from the numerous complaints on line they are not a reputable company and as a valued customer i expect you to believe my account not theirs and request a refund of the 181.12 pounds you took for a transaction that did not happen. there was no problem next day when i hired a car from enterprise for 732 dollars a reputable hire company. this happened on 21 july 2023 booking ref b9214240

Issue: Traveled from the US to Kazakhstan, ordered car rental through EconomyBookings.com. But I didn't get the rental car at airport (Kazakhstan), as promised by EconomyBookings.com.

Facts:

1. Paid deposit in accordance with contract.

2. Upon arrival to airport, no representative at car rental kiosk was present and local phone number (given by EconomyBookings.com) was not taking calls.

3. I called EconomyBookings.com office at [protected] and let them know about the issue. No help was provided.

4. Upon my return to US, I contacted EconomyBookings.com support email on October 2nd, 2023. Received reply on October 6, 2023, that my case had been investigated and would be resolved within from 5 to 28 working days.

5. Received an update on October 20th, 2023 that my case was still in progress.

6. Today is December 1st, 2023. No resolution in sight.

Booking: b69755505

I strongly advise against renting cars through economybookings.com.

I rent a nice car at enterprise nme in podgorica through economybookings.com with a full coverage insurance.

I scratched my car door a little in the hotel parking lot.

I submit the claim to refund a month ago, but still no response or money.

It’s better to pay a little more but keep your nerves healthy and be sure that you will get your insurance money back.

I have had two excuses from them first was not enough on my card second was refusal to pay a deposit both are untrue proof of this will be my rental of a car from enterprise leasing company a proper car rental other than seven auto who tried to fleece me. This took place on 21 07 2023. Being hounded at a time when you are tired is a form of extortion and not acceptable.

I booked car hire online for my trip to the UK and I took out the optional full coverage insurance package with economy bookings, my hire car had a small scratch I paid the car hire company the excess amount (just under 400GBP) made the claim to economy bookings and have not heard from them since, no reply to emails no phone number to call totally ignored I have spoken to reservations and they will not help, I have contacted them on facebook messenger, wedsite nothing! THEY ARE A SCAM! DO NOT USE THIS COMPANY! YES I have contacted [protected]@bookinggroup.com I have been emailing them daily - how is it possible for this to happen? this company advertise everywhere online

arrived at orlando airport phoned seven auto to pick car up. taken to an isolated spot miles away was asked to pay an extortionate amount above economy booking price so flat refused to pay and was left suitcases tired ,no taxis totally stranded booking ref b92141240 pick up 21 07 2023 from seven auto the price quoted 685 dollars to include insurance taxes surcharges and navigation system. on arrival to pick up they wanted 1800 dolars

I don't recommend renting a car through this agency to anyone. I have paid for a full coverage with Economy bookings and sent their Full Coverage department all the details in time to get reimbursed for the damages done to the vehicle I rented, which I paid to the rental company when I returned the vehicle.

It has been almost two months and they still haven't responded. Only person I can reach is at their reservation department who doesn't have access to any management staff or other departments. This is pretty outrageous and ridiculous..

I intend to keep sharing this terrible experience at any place possible, if you want my advice stay away from this agency.

I do not recommend renting a car through this company to anyone. You have no way of reaching their customer representatives, and they do not respond to your emails or calls in any way. Despite purchasing additional insurance and reporting the damage I experienced, they have not refunded me for weeks. I will certainly file complaints with every place I can, but if you don't want to deal with these issues, stay away from this company.

good day my booking number is b73607928 and when i booked this rental i was told that i would be able to use my own insurance for the rental so i called the rental company today to check the statis of my rental and they told me that as i live in canada that they do not except the canadian insurance so i had to go somewere else to get my rental then i was told that half of my rental was going to be charged as a canceltation fee this is not my fault and i should not be charges a cancelation fee please advise and please let me no when i will be refunded the rental fee thankyou

peter smyth

hope to hear from you soon

I received email from Economybookings.com stating:

Your booking B52508777 for a total sum of 1070.79 SGD (726.33 EUR) at Chitose Airport, Japan has been cancelled.

I didn't received refund and yet I was charge at Euro 157.12, I had tried to contact economybookings with all mean and yet no reply. this company is not genuine and not trustworthy. I hope with my sharing can stop more people from falling into economybookings.com trap.

Booking number B22203913

Hi,

I rented a car from 30th of July til 3rd of august ( booking reference above ) with Nextcar via economybookings

I’ve paid 199.05 US$ ( 155.98 GBP ) including full cover to economybookings

On the 30th of July , Next car asked me to pay a deposit when collecting the car in US$ equal to 117.54 GBP refundable on return .

On 3rd of august I can see another withdrawal Nextcar BWI HANOVER MD from my account of 118.85GBP

And finally a refund of 118.23GBP.

I don’t understand why all those transactions and also I’m still waiting for a refund of the 117.54 GBP.

I contacted [protected]@bookinggroup.com and no reply.

In July, 2023 I submitted all required documentation online, as prompted on their website. (This included evidence of my payment of $1094 for a cracked windshield on the rental car, for which I should be reimbursed as I had bought full coverage.)

I received an automated email, indicating that my claim was being investigated and that it would take 30-60 days to be resolved. To this date, I have had no follow-up whatsoever. I have sent several emails inquiring about the status of my claim and have received no response. I have called customer support, which again is only an automated recording. When prompted to "press 3" for voucher information, I am taken to the beginning of the recording. It is impossible to speak with live agent.

The automated e-mail provides a an email address of a customer service person. I have sent several emails to her and I have received no response. I am at a loss of what to do.