EconomyBookings.com
Reviews and Complaints

I bought the additional Full Coverage cover prior to leaving on holiday to Italy (Booking number B89940539

On 10 July, I had a tyre burst which required the use of a tow truck and two replacement tyres.

On returning from holiday, I supplied the required documentation to support my claim.

Since then, I have heard nothing. I have telephoned their customer support line who can see that my claim is still open, but are unable to contact the Full Coverage team who, allegedly, don’t have a phone number!

Every email I write is unanswered and the customer support team are unable to help.

Although EconomyBookings describes Full Coverage as insurance, it is not an authorised insurance product. If it were, the Financial Conduct Authority and the Financial Ombudsman Service would investigate. Full Coverage is clearly a scam and I will be bringing it to the attention of the UK regulators as they are clearly misrepresenting the product.

I activated the insurance on the 7th of October, they were supposed to give an answer within 7 to 10 working days, but I didn't get any answer, I've already tried to contact by various means and the silence lasts, which is not understandable, since I have exhausted all the possibilities of contacting The only alternative was to resort to this solution and I hope in this way that I have your attention and that you can analyze my situation.

Carefully

Alfredo Vieira

I paid $1240 USD to rent a car in Portugal. My flight was cancelled due to a storm and I was unable to get to Portugal within 24 hours of the pickup time. Since this was rented through a car rental agency at an airport, I assume they would know how to deal with delayed and cancelled flights. It's part of the business. My flight was delayed and then cancelled several hours after it was supposed to leave, and as soon as I found out, I called Economybookings.com and explained the situation. They told me I had to pick up the car within the time window. What could I do when I am 3000 miles away? I told them to hold the car. It was a 10 day rental, and I told them just hold the car and I'll pick it up a day late and they can keep the money and I'll just have to pay the 10 day rate for a 9 day rental. I thought that was me being fair. After getting off of my rescheduled flight, that was also delayed, I arrived to the airport 1 hour outside of my pickup window. 1 hour late on a 10 day rental. I was told my rental was cancelled and I couldn't have my money back. I had to rent a new car and pay the fee that it costed that day.

My booking was B72917413. There is no customer service number for refunds, so I had to email them. It takes weeks between emails. They requested proof of the flight cancellations and delays. I gathered it all and sent it to them. I waited a few more weeks and they said they would not refund me anything. What was the point of asking for the proof? I provided everything they asked for and continued to write back but they ignored my emails. It has been almost 2 months and still no resolution.

This company kept all of my money and left me without a car. I even called the car company (Alamo) and spoke with them and they said that they work on a voucher system and Economybookings.com did not spend any money with Alamo since the car rental was cancelled. So Alamo received nothing and Economybookings.com just kept all of my money.

Flights are delayed or cancelled all the time. This should be a normal thing for them to work through, while still providing a car. With their business model, they want you to risk all of your money and receive nothing if your flight is delayed or cancelled. I don't understand how you can do business like that. It's not reasonable business model to accept money for car rentals at an airport and then keep all of the money and not provide a car when there is a delayed or cancelled flight.

A very terrible thing happened to my family on October 8 when we arrived at the rental car company (MEX or +MAS)) in Cancun airport area at 5pm. I paid already and showed the rental car voucher. After waiting for 2.5 hours in the rental car company (MEX or +MAS), they rejected us because they said that EconomyBookings don't pay them. The manager of the rental car company is Jonathan Velazquez. He is the one rejected the rental car service.

My family and I ended up having no car and had to arranged our own transportation from Cancun and go to our hotel in Playa del Carmen. We arrived at the hotel at 11pm.

I called EconomyBookings the next day. They said they need 5 to 28 days to do investigation. They received money fast, but did not provide the service.

I purchased Full Coverage through EconomyBookings and unfortunately had an incident which caused a crack in the windshield. As per the claims procedure, I made a payment to the rental company for the damages and placed a reimbursement request to EconomyBookings on 8th August 2022. I received an email response asking for the required documentation on 17th August, which I provided on 22nd August. I have not received any updates or payment from the the claim and it has been 40 business days (the original email response said to allow up to 35 business days).

My booking B [protected]. Hi there I’m not happy with you ,The reason is when I went there for pick up the car he didn’t explain me anything and the behaviour of man not good also he can cancelled my booking he can charge 350$ extra money. I already paid all amount you 487.65$ , but you charged me on my card 500$ . Online company make a fool to customer and also one more thing I purchased extra protection with my booking if something happened. I registered complaint against your company according to Canadian Law. How is possible to without gave me car you can charge full amount. If it’s my fault I agreed to pay but booking was cancelled by thrifty employee, and we also took Uber to went Montréal with my family to my place. happy with service of economy booking, the reason is he can charge extra money and he didn’t gave me any car. He dealing with third party and it’s not my fault I agreed to pay but booking was cancelled by thrifty employee, and we also took Uber to went Montréal with my family to my place.

EconomyBookings.com - Full Coverage

We had an accident in the vehicle in Malta and it cost us 600 euros. I purchased full coverage for these incidents and I expected to be refunded after sending all the evidence and proof. It has been over month and I still did not receive any information about my case. I called them and wrote emails and still without answer.

Hi, I would like to make a formal complaint about the booking above and I require compensation for the booking, it has been a terrible and frankly dangerous experience with Sixt, i will never use this company again.

I have had a problem with the car (flat tyre) where i needed roadside assist (there was no spare tyre in the car!)- I tried calling for over 3 hours and nobody answered and when they did I got disconnected, I am a female alone in Germany and do not speak the language so the situation was dangerous and unacceptable service. I managed to get help to move the car to a safe space from a stranger until the next morning. I tried to call sixt again the next morning, i was on hold for over one hour, and got disconnected, i tried again and after 45 minutes on hold they sent a tow company to pick up the car. They took me to repair garage, when we arrived the garage knew nothing about the car or why it was there, despite the tow company leaving me. I was again left there alone with no information the garage kindly called Sixt who said they were going to call me and send a new car, this did not happen. I waited for over 2 hours at the garage and tried to call and they did not answer, i had to take a taxi to my air bnb. I called Sixt for a replacement car and was again on hold- when i finally spoke with somebody she could not help and “created a ticket” nobody called me that day and have still not returned my call.

I have been without a car now since Wed when the incident happen, I require a refund for this terrible and dangerous service. The company not returning calls, leaving me in a garage alone, i could not work for 1.5 days as i was at the garage and stuck at home!

You can contact sixt to recieve the detail (e mail below) and also the repair garage who could not believe this service.

BOB Automobile Dussledorf- [protected]

My contact number is +[protected]

Email adress: [protected]@hotmail.om

I had an accident in the vehicle in Italy and £800 pounds was taken from my card. I purchased full coverage for such incidents and expected to be refunded after sending in all of the proof. Two months later and multiple emails and calls and no response. Constantly being told it is being looked into - avoid booking with this company unless you want a headache and to be ripped off. Now escalating to insurance ombudsman

Good morning

After yesterday's big disappointment with the car I booked

(company rules)inform you that I cancel the car due I feel that somebody play with me and messing up my vacation.

When they took me to the company offices to be informed that I have to pay

and another insurance except your

we picked up the car at the Bari Italy airport it took over 45 minutes, when we got to the pick up location at the lot, the car was extremely dirty inside and outside, the staff refused to clean it.

the car was less than half full with diesel.

as i am driving, within 100 KM the dashboard light for the DEV Blue came up and started signaling that the Dev blue levels were low and that i needed to fill up (that was my first time driving diesel ), as i stopped by the Gaz station the operator signaled that the levels were extremely low and i needed to fill-up otherwise the car will shut down, so i filled it with 10 liters (20 euros).

the automatic brakes kept on braking while i was driving on the highway (i believe the auto sensors need to be calibrated)

when I returned the car at the Catania, Italy airport, it was so non organized, it took us over 45 minutes to drop-off the car.

as soon as we left, i was sent a bill for drop-off (58 euros), i had already specified the drop=off location on my booking and was charged additional fee for it.

also i was charged for refueling (18 euros) and fuel (71.82 euros), ( I returned the car with more Gaz than when I picked it up. all fees were charged with an additional 22% tax.

needless to say, that the experience was mediocre and i need to be refunde for all additional charges and compensated for the lack of service and the dirty car.

I used that website to rent a car in Orlando and there was scam that happened to me.

Shortly I arrived at the airport around an hour late because of the weather conditions and that's usually normal even with a few hours late, but I couldn't find any shuttle to pick me up to the rental office outside of the airport and after contacting them and no answer for more than an hour. They sent me a message saying that the reservation is cancelled and you basically I'll not get a refund. The company's name was seven auto.

What I learned about this company is that they do that a lot and they don't send shuttles to pick up customers and sometimes they even charge more fees (double the rent).

I contacted economybookings.com customer service and after around two weeks they sent me back saying that they will not issue a refund.

I pre booked a rental car in Bergen on July 4th for July 20th. Unfortunatley 46 hours before I was due to pick up the car my flights were cancelled and there were no other avaliable flights. I spoke to an economy bookings representative who said we were entitled to a partial refund if the cancellation was between 24-48 hours. This information was also on the website at the time of booking. I also received an email with the refund I was entitled to.

I have since sent time submitting a travel insurance claim for this unforeseen cancellation which was rejected. I have called economy bookings today who said I was not entitled to any refund due to a policy change. This is absolutley unacceptable and I would like a partial refund and apology as soon as possible.

I booked and paid upfront for a car with Economy Booking for a vehicle from Dollar Rent a Car in Kauai back in February for a car I had planned to use on June 30,2022 returning on July 9,2022. I contacted the provider Dollar Rent a car, one week prior to the trip and canceled the reservation. I was assured it was canceled. Once I arrived in Kauai I stopped by the rental counter just to ensure the reservation was canceled. When I returned from my trip I was told the only way to communicate with Economy Rent a Car was VIA email. I have written repeated emails with auto returns saying they are investigating and would be in touch soon. No refund and no response Fromm anyone from Economy

I was told the only way to contact Economy booking was by email which has gone no where. I contacted a booking agent today as she stated there was nothing on my refund in the computer. She also would not provide a physical mailing for Economy Booking in order to write them a letter to resolve my issue.

So far am out over $1004.77 dollars this company kept and so far does not want to discuss. I have asked repeatedly for a representative to contact me and I got nothing!

I reserved a vehicle through this company, when I got to airport to pick up vehicle, there were long lines and after about almost two hours standing in line they said there were no cars available. I was told I had to call economy for refund or would have to come back the next day to see if any cars were available. I tried getting in touch with economy, I was directed to an email which I sent them the next day after I went to airport and got another vehicle which I had to pay another $100 because those were the only vehicles available. I sent economy an email requesting refund for the day I lost, I never got a response from them.

Case B71036140 (Confirmation of car rental booking B71036140)

I have rented a car in Economy Bookings for the 9th-14th of July 2022.

I paid full coverage in advance, but when I went to France to pick up the car, they charged me for full coverage again.

Numerous emails to the customer support with a little reply, or no at all. Explained everything in detail and sent an invoice from France. But no help from customer services.

I am still waiting for a refund, 2 months later.

In early June, in Italy, I made a booking through your website but wanted to modify the time by a couple of hours. Your website did not provide the option of modifying the booking, so I was forced to cancel it and make another booking in order to correct it. However, after I cancelled and went straight back within 1min to book it with the modified hours, the car had disappeared from your website. I wanted the car but your website's poor functionality made this impossible. I received nothing.

You then charged me a cancellation fee because I made the booking and cancelled it within 48 hours of the booking. Your 48 hour policy makes sense if a car is booked a week in advance and a car is then put aside, and then the customer pulls out 1 day before the booking. However, in my instance, I made the booking and then was forced to cancel it within about 1min. What cost to your organisation could possibly have occurred in that 1min window? It's all automated at that stage. Ironically, the automation is what caused me the problem of not being able to modify the booking on your website; whereas booking through a human would allow that!

The stress and mental strain of trying to rent a car through your website for a fair price in Italy at that short notice was quite high. I'm still annoyed by the whole thing a couple of months later. All I wanted was to hire a car - it really should have been a simple process. And yet I've had money taken from me and no explanation. It's been a bit stressful.

The lack of attention and communication from your company on this has been appalling.

I booked and arranged to collect a hire car on the same day at Key West and paid in full. When I went to collect the car I was told none were available. I immediately called Economy Bookings and was referred to their website, stating I needed to email them and wait 5 to 21 days for a reply. After weeks of chasing them, I finally got a response this morning to say they will not offer a refund. So, to be clear, I paid for a car and a service that I did NOT receive and I have paid $780 which I believe has been obtained fraudulently.

This practice is illegal, you have taken my money in full in advance and not provided the goods and services stated. Do the decent thing and refund my money or I will persue this in a court of law.

On May 23,2022 I had made a reservation for a car, clearly stating that I was relocating from Puerto Rico to Texas due to a new job, I was picking up the car in Austin Airport and dropping off at San Antonio were I would be relocating. Upon arrival to pick up the car I was denied the car because I had no return flight. The booking agent said all I needed was a valid driver's license and original credit card, she never said anything about needing a return flight, I was stranded for hours with my wife at the airport and now there denying me a refund because I didn't cancel the reservation with in the time limit prior to picking up the car. This is not right

Booked a rent a car at last minute, that means 27 hours before to pick up, same as the flight ticket. A couple hours later I got a phone call from a family member to let me know that one of my family members got positive on Covid and I was too close for few hours. I decided to cancel my trip just in case because it.

Airline immediately cancel and refund my money, same as the hotel, they also refund me the administrative charges, then I try to contact EconomyBookings but it was closed, no phone access, I called the rental provider and they told me that ther're not the same company and they don't even have my reservation, they ask me to deal with Economy directly. After I send few emails like 9 hours later I got an email confirming the cancellation of the car rental, but nothing related with the refund. After a while and a lot of emails I got an email stated that since my cancellation was not into theis grace period (48) hours they cannot offer me any refund.

But how can I get those 48 hours when my booking was on less time? also they have a Covid policy where they offer a refund in case of covid. Now they're denied to give me a refund and the car rental don't get any money. They charge me full amount for a service not provided, how come is this legal?