EconomyBookings.com
Reviews and Complaints

I rented a car via this service and was very disappointed with the terrible experience I had with these guys.
They charged more than promised and I still have no idea why.
No matter how many times I contacted them and asked for the detailed explanation they always said that there was nothing they could do to help. EconomyBookings is the worst service ever, they fraudulently charged my card and took my money.

I made a booking on Sep.2, 2016. We could not get our refund till now!
When I booked a full size SUV from their website, they charged me deposit, which I high doubt is for NOTHING. Their partener rental company is FOX.

We went to the airport location to pick up the car on time. But they do NOT have cars(full size SUV) we requested. Besides, They do not have any sized SUV left either. What's the meaning of this booking if they do not have car reserved for us at all? So they were not able to provide us car. So the transaction did not go through. We end up have to book the car with another company on spot on a rush that day at the airport, and these guys at the airport asked me to contact economyBookings.com for refund, apparently FOX did not get any money for this booking.

I sent a email to [protected]@EconomyBookings.com, a lady named Karina replied to me on Sep, 12, 2016, which is 10 days after that, and saying they will send a query to FOX, which takes 7 to 28 business days! That's horrible!
Later I tried to pin that lady twice, no response at all.

My booking number is B82447052, please refund my money ASAP! You charged my money, could not provide the service, throw us a very unpleasant experience, then give my money back, you cannot disappear like this!

Reservation date: April 24th, 2016

I was looking for a car rental in Las Vegas for duration of 10 days. Through my search I came across economybookings.com which offered the price in Canadian dollar. I seemed like they offered the best price including taxes and fees comparing to rest of sites I was searching. I did book and they asked for a deposit and the rest to be paid at the time of pick up and sent me a voucher for it. I was quoted $315 Canadian Dollar for total, I was charged for $53 Canadian dollar deposit, and the voucher was asking for $294 USD the balance. Based on my account I owe them $315 Canadian total, after my deposit my balance must be $203 USD not $294 USD. They are overcharging me $91 USD. When called the customer service, which, is very unprofessional, rude and ill mannered, was told their price excludes taxes and fees, which is incorrect. I was quoted of total price including all fees, I was screamed at, rudely spoken to and hung up twice. When called a second time to cancel my booking they said I have to send them an email and will charge me $35 for cancellation fee and hung up. They are not professional company and their customer service is very poor, also, they use bait and switch to poor on line customers which is literary is theft. Please be aware of them and book with reputable companies to avoid issues like this.

When I arrived at the rental counter, the line was literally out the door. There were only 2 agents servicing the line and I counted 63 people in front of me. I waited in line for 30 minutes and it moved forward 10 feet. I expect it would have taken in excess of 3 hours to get to the front of the line. I ended up renting a car from Hertz at a walk-in rate in 20 minutes in order to get to my appointment in time.

I do not feel that they have in any way met my expectations or our agreement on providing reasonable service or rental booking. I requested a full refund and was told I wouldn't get anything back because I didn't call them from the line at the rental counter.

Beware - don't use this company

I had been booking a car with them in Tenerife. Almost all the booking fee had been debited instantly to the credit card. According to the cancellation policy the booking could be canceled until 48 hours before the rental date. The bad news are in the small print! I had to cancel the booking and I was informed that the amount (minus the cancellation insurance fee of EUR 13.99) WITHIN 45 BUSINESS DAYS! This is outrageous. They keep using our money and after 2 months no one will be able to complaint about the card transaction. Better to pay a few euros more and get your money back instantly if you have to cancel your booking. Sending them an e-mail to ask about the refund more than 30 days after the cancellation does not bring any results. No reply at all.

I booked a car online through Economy Booking. At first I was looking for cars with the lowest price and finally found several cars I liked the most. But they told all those cars were not available. Then, they said I could have another car. All available cars were expensive, but that did not stop me from booking. When I arrived to pick up the car, they told that they could not accept my credit card. It was awkward, because I had an international card which was accepted in every country and I never had problems with it. They accepted only USA credit cards. I tried to contact Economy Booking, but their US telephone number did not worked. Only later I realised the Economy Booking office is located in Latvia. Don't use this site, and believe me, there are better booking agencies than Economy Booking. I will never use this site again.

I booked a car with Economybookings ("the Company") for February 2016. On the same day, I found a better deal elsewhere and proceeded to contact the Company by email to cancel my reservation. Based on the T&C contained on their website, clause 4 (reproduced below), I noticed that it was free cancellation since my cancellation was well in advance of 48 hours from the date of the reservation. I emailed their staff to confirm and was notified that a cancellation fee would have to be paid. The staff could not explain why, but insisted it was so. I requested they show me where their right to charge a cancellation fee for my reservation came from, and made out my case based on the T&C found on their website, attaching a copy of the T&C to it. They did not respond. Later, I realized that they had cancelled my reservation anyway, (without any instructions from me to do so). I thought nothing of it, until today, when I received an email stating that they would be refunding my prepayment (minus the cancellation fee). All in all, this has been a terrible experience, and in my opinion their customer service is abysmal. 4. Cancellation Policy Be advised that if you want to cancel your booking, please send your request in writing to [protected]@bookinggroup.com. Phone cancellations will not be accepted. 4.1. Cancellation Policy providing that client did not order Cancel Protection: 4.1.1. When canceling at least 48 hours in advance of your rental, EconomyBookings.com does not collect cancellation fee. Prepayment sum charged upon confirmation is refunded within 45 business days of the cancellation date. 4.1.2. When canceling less than 48 hours in advance of your rental, EconomyBookings.com charges 33 USD/37 CAD. The remaining amount is refunded within 45 business days of the cancellation date.

This was a complete joke. I made my reservation 9/16/15, received email confirmation, and on 10/10/15 when I arrived at my destination I called the company my rental was through (Flightcar) and was told that it was cancelled and transferred to another company. All done without not only my permission, but I was never even contacted to be told it was transferred. I had to find out the day I got there, and the transfer was to a company that wanted to now charge me $180 for my rental instead of the $37 my email confirmation was for! If I knew this was going to happen I would have searched for another rental well before being there! Then when I called to complain the people there literally refuse to ever let you speak with a manager. Not only did you guys collect money from me for the rental, you failed to tell me that my rental was transferred, and killed a lot of the time I had there on my VERY SHORT birthday vacation. I had one day to be there and literally like 15hrs. I spent 3.5hrs locating a car when I arrived. I will make sure that I write this review on any review link I can find so that no one else will make the same mistake and utilize this useless company. Save yourself the hassel!

I booked a car rental from economybookings.com and will NEVER again make the same mistake. Their booking confirmation email said I would pay a total of $294 for my car...this, in addition to my mysterious $65 additional fee. Well, this TOTAL amount was $200 less than what the final bill was. After 2 months of dispute, which was taking forever, I decided to pay it. They Won. The foreign company is FALSE advertising and I don't have enough time or money to fight them. Please BEWARE to never book anything with this FRAUDULant company, unless you want to pay extra $$ that was not stated in the original contract. Save your money. Go directly to the Car Rental Website. DO NOT use ECONOMYBOOKINGS.COM

Re: cancelled EconomyBookings.com Reservation №: B21290928 Avoid dealings with ECONOMY BOOKINGS.COM ! - not trustworthy My BAD “Experience” with EconomyBooking.Com (… Julia, Tanja, Michael, Vlad, Mark, Linda, etc….) On Sept. 27th. I booked a rental car for Florida for Nov.21st. 2015 through EnonomyBookings.com . An amount of USD 224.06 as TOTAL cost for a specific rental car was advertised on their website and US$ 35.58 was requested as a down payment; the balance of USD 188.48 to be paid upon arrival at the ACE rental station in Florida . There was NO mentioning of any extra cost at the rental station in the Fine Print: Terms And Conditions, which I read carefully ( since I pointed out the discrepancies to their rep. Mark at one of my phone calls, some of the FINE PRINT on their website has changed now. ). ~ When booking that car and authorizing the down payment via PayPal, a confirmation page came up with a charge of US$ 171, 46 which was deducted from my PayPal account right away . - I contacted EnonomyBookings.com immediately and talked to Julia. – She assured me, that it wouldn’t be a problem to change the booking terms, since I was charged an additional, unauthorized ‘Refundable Excess’ charge ( which is called “NEGATIVE OPTION BILLING; that actually is an illegal practice, but companies do get away with it ), a charge, that is being imposed as an EXTRA by EconomyBookings.com. - - “I will talk to our Support Department” she said “and the fees will be reimbursed”; NOT SO ! - I had to involve PayPal into this mess, and only they got the EXCESS charges of USD 135.88 back 3 days later ( which would have been lost for me ! ); that actually annoyed EnonomyBookings.com as I noticed during one of my phone calls. Talking to Michael, Wednesday Sept.30th., he suggested, it would be better, to cancel the whole booking for this rental car. – As he mentioned, they would then reimburse the down payment not later then Oct. 5th. - - The company sent me a confirming e-mail dated Sept.30th. cancelling my booking. Today, 17 days later, I spoke to 10 different employees on different occasions from that company about this problem and was assured, that my complaint would be resolved in a matter of a few days; “please call back” I was asked several times. I have spent over 2 hours in total on the phone with this company without success ! Even so promised, as of today, Oct. 12th. I still did NOT receive my refund for the cancelled booking. TAKE THE ADVICE FROM AN UNHAPPY CUSTOMER: DON’T DEAL WITH THEM !

I booked a car over portal Economybooking - it was easy... too easy:

I was not able to rent-a-car at the location.
I do have visa electron, and rent-a-car companies refuse to issue a car despite my limit of almost more than a car value.
Economy booking refused to reimburse what they charged.
The explanation was that in "general conditions" there is a note that they will not reimburse cases like this...Of course, general notes were visible only after you pay.

In conclusion:
-yes, I should of known better, but..

the fact stay:

- I did not get a car
-Economybooking cherged me full rental and would not reinburse, even when I mentioned that I would have understanding for some processing fee
-Economybooking did not pay anything to rent-a-car company
-Economybooking kept all the money.

... Nice business model Economybooking, very profitable...

Damir V (Canada)

Terrible! When I arrived at the airport and called I was informed there was no vehicle available and when I called booking group the representative put the blame on somebody else an then hung up on me. I did find a car but it cost me much more because I was a walk up customer with no reservation. Then when I got home I contacted booking group to get my $$$ back that they had charged my credit card and they directed me to [protected]@bookinggroup.com which replied informing me that they would get back to me in 7 to 10 business days. WORTHLESS! To be continued...

They rented me a car in Valencia with drop-off in Barcelona, but when I got to the rental car they told me I must pay double because of different drop-off.

And then they told me that in their system (the rental company was GoldCard) I appear with some financial risk, yet they couldn't tell me what that is (perhaps a lower credit card limit or an unpaid traffic fine).

They charged me the entire amount, although they haven;t gave me any car.
Right now, after about 45 days, EconomyBookings responded to my complaint and told me that it is in their Terms & Conditions that they cannot refund me anything.

So I paid the full amount of the rental fee, although they refused to give me any car and that amount won't be refunded.

EconomyBookings are definitely the biggest crooks I have met to date.

Outright SCAM. I booked a car for LA, upon my arrival I was refused a car by Flightcar and claimed my driver license is not accepted, which I've never had a problem with other companies like Dollar, Avis, Budget. I wrote and call Eocnomybookings.com for a refund and was give all sorts of reasons that I did not adhere to the terms and conditionals and refuse to give me a refund. BY ALL MEANS DO NOT USE THEM.

Unfortunately, there is no option to check 'no stars' when rating this company. This company is a rip off. They offer an insurance called "Refundable excess" to cover any damage upto a relatively small amount. When making a booking, I did not realized that this box was already checked, so I had to pay $97 extra for this insurance. The way it sounded (refundable) I thought it would be refunded after I completed my trip since I didn't do any damage to the rental car. Well, it is NOT refundable! The wording on their site and documents need to be read very carefully. Because of this rip off alone, I will NEVER book any vehicles through this company. They can rip someone off only once!

Additionally, I had to wait for more than one hour to pick up my car at my destination as there was only one agent helping and a long line of customers. This was excruciating after a very long trip. If I hadn't already paid for this reservation, I certainly would have gone to another car rental counter which would have been faster AND cheaper!

Furthermore, this company as a middleman does not provide better prices when booking rental cars. If I went directly to the car rental company, I would have gotten a better deal. NEVER do business with the Economy Bookings!

It is a big mess and a huge trap. Worst service of all and... big big big trap. I paid the entire rental and later I had to add one more day. They would charge almost the price of a week to add one more day. I requested to leave that way. So they automatically charged more 77 usd (the original period, without the extra day). They explained me that those were taxes, not included before, but now included. They just decided to add the taxes. So I canceled the entire reservation, as I could cancel up to 72 hours in advance. They charged me more 33 dolars.
Some more facts about them: To receive an email reply from them you have to send more than 5 emails. To have the refund it takes 30 business days. Their prices are the highest in the market although they have good options at unknown rental companies that if you do a research are cheaper at their own website - besides these cheaper companies don't have airport counters.

Do not book with this website or it will cost you way more than expected! We booked a car with them recently with unlimited mileage. This one an essential condition for us and it was CLEARLY stated on our booking voucher. However, when we went to the car dealer to get the car, we were told that our booking had been entered in their computer with limited mileage! We called Economybookings customer service to try to find a solution and were offered...to cancel our booking at no cost, and that was it! We had a wedding to go to and no backup plan. We had to rent the car with limited milegae and it cost us over twice as much as a result. We have hired a lawyer who is now in touch with them but they do not get back to him. The best of all: They send you your booking voucher via email and you have to click on a link to get it. We clicked on the link after the incident to print a new copy and they had changed the voucher, which now states limited mileage! Too bad for them, we had kept the copy of the original voucher, but this method shows how dishonest they are. STAY AWAY!