EconomyBookings.com
Reviews and Complaints

Rental company did not have on line facilities to change dates of car hire, I called the car hire company and they changed the date to one day earlier and informed me the booking reference was the same. they did not make it clear that the rental company was different and my previous booking was full insurance cover, I made it clear they can change the booking as long as the details are the same regarding full insurance cover. when I arrived to pick up the vehicle they did not make it clear who to pick up the car from. I stood in a line for one hour only to find the booking reference was cancelled with my original booking company. after a lot of searching I found out that the new car hire company Record GO changed me after hours booking of 40 euro and no insurance cover as I already paid so I had to pay 135 euro to fully cover the car insurance. I was disgusted by this lack of service and no terms or conditions were forwarded to me. I paid for the vehicle on line then I paid over 300 euro extra for the hire of the vehicle.

While on a trip to Hawaii, we booked a reservation through economybookings.com using our debit card. As normal, the amount of the rental was pending in our account. We arrived to receive the rental car, and provided our debit card as payment. Thrifty, who the rental was confirmed through, stated that in order to use our debit card, i had to pass a credit check. I was not aware of this and could not find this anywhere in the terms. My credit was poor due to job layoffs the previous couple of years, and as suspected, I failed and was denied the rental car. However, economy bookings still charged the full amount and stated we were not eligible for a refund. In the process of a charge dispute currently between them and my bank. Stay away from economybookings.com! They are crooks! A simple google search will show their horrible history.

I will NEVER rent from this company again! I cancelled my car reservation, when I converted the euro to USD I found out that the cancellation was 150 and my reservation was 156 so I immediately called back to keep a car only to find out that they wanted to charge me more money because they said today's rate was more than at the time I booked even though it was literally 5 Seconds. The other thing is when I initially read it I thought it was an American company I never dealt with a gyro company and we always pay for our rental cars after we use it and bring it back but this company immediately took my money and charge my credit card and there was no prior notification that I would be charged immediately. Lesson learned never again will I book with this company it is definitely a ripoff!

I booked a car today (9 Sep) to pick up from Majorca airport. I made the booking about 11:30 for 13:00 pick up. I received a booking confirmation email. When I arrived at the airport to pick up my car from Record Go I was informed my booking was not on their system. I called the economy booking phone number and was informed an email would be sent to resolve the matter and that my booking would appear after 10 minutes. 15 minutes later I tried again but was informed that my booking was still not on their system. I tried calling the Record Go office but an automated machine told me the office was not open on Sundays. I called economy booking once again and was told that the booking might be on the system in half an hour, but they did not know if and when the booking would appear on the Record Go system. With my booking now uncertain and running 55 minutes late I had no alternative but to make a new boing at the desk at the cost of 78€. As there were no other cars left I had to take out this deal including the total comfort local cover, this was the cheapest option!

I am asking to be reimbursed for 62.18€. (78€-15.02€, the cost of the original booking).

It was economy booking who confirmed I had made the booking, and then did not ensure my car was ready for me at the agreed time of pick up. Economy booking then failed to provide adequate information as to when or if my booking would make it onto the Record Go system and left me no choice but to make a more expensive booking. This left me out of pocket through no fault of my own.

I expect economy booking to take responsibility for their shortcomings and do the right thing and reimburse me the extra money I had to pay without causing me any more stress.

I got a reply from economy booking... they said I was a no show... they obviously don't have the brain power to comprehend my complaint. I've asked them to review it because I wasn't a no show... their system failed. But this is clearly too much as now they are ignoring me!

DO NOT USE!

I rented a car in Madrid Spain in May of 2018, the car broke down within hours while I was driving on the highway. The car had to be towed back to the rental car place. I expected a full refund and it's been 4 months and I can't reach anyone by phone and I've sat on the phone for an hour waiting on hold. I got a few emails back from them and they advise that the rental car did not find anything wrong with the car. I would not lie about a car stalling on the highway in a foreign country nor spending hours waiting for help and assistance from a tow country. My whole day was ruined by this experience and I didn't use the car and expect to get all of my money back. They have stopped responding to emails and you can't reach anyone on the phone.

I purchased the full coverage from Economybookings.com, which it is advertised as excellent and better service than the one provided from the final rental company. Unfortunately I had an accident and so I claimed the full coverage through Economybookings.com. I received an automated email saying they would reply within 7-10 days. After more than a month I'm still waiting for that reply. Not sure if the insurance behind them actually exists or it's all a scam!

I am complainting about the fact that I did a reservation on name of Andrei Ioana, with number B52044546, for 23 August, from Budget company. At the reservation moment Economy Booking took 35$ fee from my debit card.
One day before the rental day I double-checked with the company if it's possible to rent a car only with debit card, just to be sure that everything it's ok for my planned trip. The answer was yes.
When I arrived at Budget company, they said that I can not take the car, because they operate only with credit cards, not with debit cards.
So the problem it's not only the fact that all my plans for that day was ruined and I lost the rest of the reservations that I did for my trip, it's the fact that this company EconomyBookins uses un unappropriare system of fees charching before to be sure that the costumer could take or not the car. They didn't specify on the site if it's there any issue that the costumer could take in consideration.
For this fact I will never use this site of reservations again, and I will never recommend to anyone.
I think it's fair to receive my money back, because I didn't benefit of any service neither from the rental cars company, neither from EconomyBookings.com

THE worst possible car rental experience!
In August 2018 we decided to book a car through Economybookings as they offer a good price via their booking service.
We arrived at Cairns Airport (Australia) to find that the company providing the rental car (a reliable & well known company) had not even been informed of our booking, even though we had received an email from Economybookings 10 hours earlier confirming that a car was ready for us to hire.
*We paid a deposit of approximately $200 Australian via VISA at time of booking.
So there we were left standing at the airport with no car. Busy season meant that no replacement was possible either.
The company is setup in Spain which makes it impossible to rectify any possible problem and had to wait until 9pm Australian time to call them.
That evening their support team kept us online for 1 hour with no answers for us at all, meanwhile we could hear laughter and jokes in Spanish in the background from the operator and his colleagues.
After 3 days we were forced to rent another car with another company as no other cars were available during this busy period.
After many phone calls we are still waiting for the deposit to be returned which is now almost 1 month ago!
I sincerely hope that my review as well as others below me can assist readers in choosing a car rental agency and not make the same mistake we did.
Regards, Damian

Reservation B15767743 on March 25, 2028
I rented a car on line by the time I was ready to pay they doubled the price claiming that I had purchased Total Protection (Insurance) I emailed them refusing the insurance and called them modifying my reservation to the original price of 206.29 Eu. The agent in the phone advised m that they would refund the difference. They have never refunded my money. When I tried to call them they give 3 options; 1 for renting a car, 2 for problems while you are renting and 3 for customer service. Guess what? they answer 1 and 2, but when you try #3 you get disconnected.

I made a rent through the Economy Bookings page. When I reached the end, after having entered the bank details and paid, the system told me that it had not been processed, that it called. I put all the data back in, and he told me the same thing again. I phoned, and nobody answered. I used another rental website that worked without problems.

When I realized, they had charged me 2 times the rent. I called them, I explained, no case. I wrote them, no case. They have stolen my money and they have not given me any service.

Nothing recommendable, they rob you, they are thieves.

Recently, I booked a car in Tasmania from Economy bookings website and was told to pay a downpayment of around 120$ upon the booking.
When I went to Tasmania as per schedule, I was told that the agent of the car rental never received any downpayment and thus we were told to pay the full price again. They told me to check with economybookings regarding this matter which I did but havent got a response/reply so far!

Booked a car online through Economy bookings for 266$ including insurance and taxes, only to arrive at the rental company, Green Motion in Orlando, and get told (after waiting an hour in line with two screaming children) that they dont have our rental then find a rental and refuse to rent to us if we do not purchase the additional insurance (we already have rental coverage). When the person in line beside us tried to tell us we didnt have to say yes, the staff at Green motion Snapped at him and my husband to stop talking about it and insisted we pay the insurance. The entire car rental cost went up to 410$ plus tax. We refused and my husband demanded a refund on the deposit of 84$ and we were told too bad.
Called my credit card company immediately to dispute the charges, and then called economy bookings and was told unless I stop the complaint I lodged with my credit card company, I wouldnt receive anything back. I refused this and asked if I would get a full refund. The answer was maybe they would consider some type of refund if I stopped the investigation, which was obviously a threat on their part.
Now considering legal options as this company obviously scams others. 3 others in line at the rental company went through EXACTLY the same scenario.

Made car reservation threw economy booking #b71541956 for west palm florida requested full car coverage insurance paid in ful with russell cs rep. At economy booking.. Car was threw dollar rental arrived at dollar rental was informed by ali (who didn't speak english well to be assisting any customers) with a cooky rude ignorant attitude (that I was not going to except)... Mr ali informed I did not purchased any car insurance for the car being rented showed him a copy of the full coverage he would listen or let me speak.. I had to repurchase insurance again.. Couldn't reach economy to clear issue had to pay additional 246. Us dollars for a service already paid but was not provided. Called economy booking 6 different times to be told the following "russell will be in work in 2 hours (by the way they are located in europe latvia) to he's not in today, call tomorrow, then he's on vacation.. Call next week... Ignorant sarcastic arrogant worst unprofessional cs. I ever encountered I will never deal with such scam con artist. Beware. Take copy of your home auto collision policy. Please dont buy any car insurance with these rental copies. Total rip off! A disaster. I will never deal with any third parties in future please people do the same. Im very dissatisfied disappointed irritated. Live and learn from other bad experience. This is not over yet. Car also had no windshield fluid had to buy some at auto zone. Will continue this journey next week with russell returns from his vacation. Hope his vacation was better then my mine.

On wed. Evening I booked with what I thought to be advantage car rental, asking for a intermediate or full size car. When the booking order was emailed it had it as a small car with not room for luggage order for me. I have been trying to reach them by phone but because they are not in the usa I have not been able to reach them as yet. They are not in our time zone. If I knew I would be dealing with some company that out our country I would have gone with some one else. I have received the confirmation since then. Still wrong.
Booking number b82011110
Lenore baker
[protected]@gmail.com
Usa [protected]

Hello there,

I booked a one-week reservation for a compact car with dollar through your website. I picked up the car on Sunday, June 3rd but I have to return home today because of a Family Emergency. When I arrived at the airport before the pickup time yesterday, there were already so many extra charges that the website did not list that I had to pay for. I tried in vain to call and cancel the reservation but I was put on an endless hold.
Having the car for one day has already cost me so much more money than I was willing to spend. I had to pay tolls, and add another insurance because the representative at dollar said the insurance I purchased through your website was insufficient. She also directed me to call for a refund, and cancel the insurance. I have had the car for less than 24 hours and will like a refund for the cost of the car and insurance remaining 6 days.
I have filed a claim through an email address that was given to me by a customer service representative, but I have not received a reply in two days. Email is [protected]@yahoo.com
My booking number is B81635965

Thanks,
Oluwadamilola Bankole

I reserved a car through the Economy Bookings onlibe srvice for pick up from Budget at Tel Aviv Airport. Reservation number: B53878949. They charged me a fee upfront. When I arrived at my destination there was no car reservation for me and Budget wanted to charge me a full price. Economy bookings customer service is just a phone message. No one ever called me back. This is FRAUD! Beware, they just take their fee upfront and disappear.

I had a very bad experience when I rented a car via Economy Bookings in Dec 2017. I reserved a car via internet about three months before my vacations. I arrived in the picking up place nearby Madrid Barajas Airport and it turned out that EconomyBookings hadn´t booked the service with the vendor. I had my confirmation, but Economy Bookings confirmed to me without having received the confirmation from the supplier. I called EB and they treated me super bad. They promised they would refund what I had already paid (which they did after four months), but the point was that I had to pay the double of what I expected to pay because for the supplier I hadn´t reserved with anticipation, so of course the fee to rent the very same day without reservation is more expensive. All this, of course without mentioning all the time I spent calling again and again, because these people from EconomyBookings even dared hanging up the phone because I was of course angry (cinically a guy with indian accent told me "I´ll finish this call"). I´ll never book again with them. Brenda Ruiz

RUN, DASH, SPRINT away from this company! Economybookings.com is pure SCAM from what I can tell. Not even a question.

I'm a mom trying to book a budget trip for my family and following an ad online, I called their number to inquire. They ask basically no questions during the booking or give you very little information on what the details are of your rental.

It sounded okay, so I booked. Within a few minutes I received a number of confirmation emails from them which looked HORRIFYING and totally NOT what had been discussed or that I had agreed to. Within 10 minutes of booking I had called them back to immediately cancel. The rep agreed but told me I would be charged a non-refundable cancellation fee of around $36-$39.

I explained that as a customer I should in no way be penalized or charged a fee for something I absolutely would NEVER have agreed to had the previous representative disclosed any one of the following pieces of information:

- The rental company I was booked through was called Rent-a-Wreck. Not your standard, reputable company I was expecting. The name alone makes me wonder if these are salvaged title vehicles, or what, I have no idea.

-There was a 600 mile mileage limit per weekly rental. I knew I would travel well over 600 miles on this trip so that never would have worked for me. I didn't even know anything other than unlimited mileage existed. These are pertinent questions a reputable company would confirm with you prior to booking.

- One confirmation email congratulated me on purchasing full coverage insurance on my rental. Absolutely no, not ever once even part of the conversation or pricing breakdown. My guess is this is where all the extra charges would come in at pickup time.

-A whole rundown of banking information and legal address info based in Latvia, etc. I'm not totally opposed to companies being based in other countries but it adds to the sketch on top of everything else.

Customer service is clearly a racket — they are accustomed to and know how to work the disgruntled customer wanting to cancel or complain. They quickly allow cancellation but with a fee. When told that's not acceptable, there is nothing they can do. No, there isn't a supervisor to speak with and support is not available at this time (ever).
They give you an email address to support which you are welcome to use — all of which go unanswered, even days and weeks later. They will leave you on hold for 12 minutes before hanging up on you. SO many "dropped" calls. I finally get through, give my name or booking number, am cut off mid-sentence and told they understand only to be put on hold and immediately disconnected. It's awesome.

I booked a 7 seater car which was quoted at just over £900 for a 13 day hire.
The confirmation and payment taken was double the amount and we called the call centre which is in Latvia to ask for refund.
We were first advised that they could refund the amount we hadn't asked for and then later told the car wasn't available.
The full refund was to be issued but would take 10 days, by which time meant cancelling our planned holiday and flights.
I asked to speak to a manager or supervisor to expedite the funds urgently but was refused this. The agent advised that there were no managers or supervisors there. I found this to be totally unacceptable and was now very angry whereby the agent hung up the call.
Not only did the agent refuse to give her name when asked in order to make the complaint about the inconvenience caused. She wanted to make her point instead of having any concern about the distress caused.
There has to be supervision at all times in any call centre handling large amounts of money and the public.

Be very careful what they are charging you for!
I rented a car which they were advertising at $11.84 per day with Dollar — I have rented cars before through Travelocity for as low as $7 per day. EconomyBooks does not give you a total until you've entered your credit card plus if you cancel within 48 hours (which mine was a last minute booking), they charge you $50. So I got my total for four (4) days $140, which I though being spring break, and picking up at the airport, that would be about right. Then when I printed my invoice, I noticed it's some foreign company doing business in U.S. The invoice does not say what it is you are paying for!

At the airport pickup from Dollar, they asked me if I wanted to prepay my fuel, to which I agreed.

When I dropped off the car, the Dollar rental car lady says I owe $39. I said I already paid for my fuel. She says it's not for the fuel, its for the taxes on the rental. Check check check to see if what you are paying is the total amount

Next time I will stick with Travelocity. from them, what you see is what you pay!