Dollar Rent A Car
Reviews and Complaints

Date: July 2, 2018
Confirmation number: H69513407F7

On June 12, 2018 I made a reservation on the Dollar website for July 2, 2018 to rent a Van because we were 6 adults doing a trip. So, I rented a "Minivan - Dodge Grand Caravan or Similar". One week before the trip, I called them to confirm the reservation and see if everything was fine with the typo of vehicle; and they said yes, everything was fine. I arrived on July 2 to pick up the Van, and it was no Van, they only had regular cars for 5 people, and 1 truck, so the person on charge offered me the truck that it was suppose to be for 6 people. I'm so disappointed, the trip was so uncomfortable with 3 adults traveling in the front seat and no room for any luggage or bags inside! I don't understand why if when I did the reservation they got me a Van and then I got a truck. I only took the truck (and I never drove a truck before) because I din't have another choice and we already had the plans to the trip and I could not cancel.

This was the first time I used Dollar rent car services, and it was the last time!

I have tried to submit a complaint in the Dollar website and of course the option is not working. I called them, they told me to submit an email to [protected]@hertz.com, I submitted the email and it is not working neither!

Regards,

Efrain Tapia Diaz

The most horrible place I am so unfortunate to have to deal with. I am a businessman from Thailand, but it would be shameful to call this car rental a "business". If all the questions I posed below in the detailed report are not answered satisfactorily, I will assume that the Dollar employee(s) at LAX stole our belongings right before our eyes, and think they will get away because we are tourists and have no recourse.

I have tried to get the "management' to take notice of the incident, but I believe they don't care. All they have to do is to investigate the incident and look at the surveillance footage from cameras around the premise, and they will find the thief(s). However, so far, there seems to be no real action except some pass the buck b.s.

Anyway, for those interested to know what happened, the report below is very long but will shed light into why you should stay away from them.

Complete report

Customers :-Chalermchai/Pavaree Wongwaiwit
Dollar Express number: [protected]
Rental contract number: [protected] out of Dollar LAX
Booking reference number US976821200
Confirmation number: H672341308
Rental period June 8th-25th
Final rented car: Kia Sedona minivan, license plate: CA 7SOM 360

Inglewood Police incident report date 6/18/18, number: 18-41358 Officer Mandujano #1028

Summary:-

• Friday June 8th 11:45am. Customer had to take car out 3 times.
• 1st was wrong type of car because it was parked in wrong area
• 2nd car was supposedly defective and due for maintenance, but parked as ready for rent.
• While customer was looking for another car, a Dollar employee suddenly drove off the 2nd car with all the belongings still inside.
• Customer ran to stop the car about 70 yds out.
• Another Dollar employee helped carry 4 luggages back to third car.
• In the confusion, one sports bag carrying an expensive Hermes designer bag ($15, 000) was left in the backseat of 2nd car.
• Customer went back early next morning, a person named Samantha said the car was sent out for maintenance and couldn't be located. She needed 2 hours to locate it.
• Customer left phone numbers but never got any call back.
• Evening after reporting loss, we called another employee and she told us they still couldn't locate where the car was sent to?
• Customer's son called Samantha on the 11th but she said she located the car on the 8th and looked into the backseat and found nothing. (But that was before we even reported the loss in the 9th!)
• Customer went back with LAX police and the manager and a man named Tido Sanchez said the car was re-rented out the same afternoon of the 8th to European customer, and they couldn't be contacted!
• With all the conflicting accounts, we suspect there's a crime committed and believe all the proofs are in the surveillance camera footage and would like an authority to look at the event around the car.

Timelines and details :-

Friday 8th 11:30 am.

After 20 hours flight from Thailand, we arrived at Dollar rent a car and were told to take any car from the parking area on the right side of the lot.

First we put all our luggages (4) and one sports bag (Tommy Hilfiger) containing a brand new Hermes designer handbag costing US$15, 000 in a blue Toyota Armada and tried to exit the gate at approximately 11:40 am. However, the guard told us it was a wrong type of car since we rented a minivan, not a SUV. (We didn't know because it was parked in the minivan area).

We re-parked the SUV and moved all our luggages into the trunk of a Nissan Quest minivan and my wife put the Hilfiger sports bag in the 2nd row back seat. We asked an employee named Yvette how to fold down the 3rd row backseats. When we arrived at the gate, we were told by the guard that the Quest had a sticker on it because "There were too many complaints with the car", and we had to return it. So we had to bring it back to re-park in the same minivan area.

While we were looking for another minivan, somebody suddenly drove off with the Quest with all our belongings inside. I had to run after the Quest but the driver stopped at another line of parked cars about 70 yards from the minivan area and just walked away.

Yvette saw the incident and helped me carry the 4 luggages from the trunk of the Quest and put them in a Kia Sedona which we finally was allowed to take out. In all that confusion my wife thought we removed all belongings from the Quest, but I didn't know she put another bag in the second row back seat, so we left the rental place with the bag still inside the Quest.

Later that evening when we arrived at our second home in Westlake Village, my wife realized we left the Hilfiger/handbag in the Quest, but the Dollar office was already closed.

Saturday 9th 7am.

Very early in the morning, we went into the Airport Dollar location and had to wait until 9am for someone from lost and found to come in.

9 am. we met a woman named Samantha who exclaimed "Oh! You are the ones they talked about yesterday". She told us to wait and went inside the back office to look for the bag. At the moment we were hopeful they had the bag because she knew about us. However, after about 10 minutes she came out empty handed and told us the car had left the lot for maintenance, but they didn't know where it was because they have 3 possible lots it could have been sent to! They needed 2 hours to track it down!

Samantha told us to go to the lost and found website to file a report (which we did immediately), and told us to wait while they track down the Quest. We gave her our 2 US phone numbers and she said she would let us know when they find that car. She went back inside.

We went outside into the lot to try to ascertain that the car was not really still there. We met Yvette again, who was very sympathetic to us, so we asked for her number in case she found out anything. When we came back into the rental office, we saw Samantha just standing outside the back office having coffee with one other employee.

We had to go out of town that Saturday and were waiting to hear from Samantha in what actions they might have taken to locate our bag, but the whole day there was no call from her. However, we got a call from Yvette to ask if we knew the license plate number of the Quest, but we didn't. We told her Dollar should be able to find out through the surveillance cameras both at the rental area and the gate. She told us they were still looking for the car.

Later that evening I texted Yvette to ask if there was any progress? She texted back that someone named Jeremy spent the whole day looking at the camera and finally found out which minivan it was, but the car was out in possible 3 lots, but they were not sure which one!?

Until Tuesday there was still no call at all from Dollar on what actions they have taken to try to locate the bag. We kept looking at the website to see if our item was listed. One item turned up at Thrifty on the 10th under "handbag/purse", so on Monday 11th my son who is a better English speaker called the lost and found to see if it could have been ours. He first talked to someone called Stacy, but later transferred to Samantha. My son tried to see if the "handbag/purse" shown up at Thrifty could have been ours? After trying to match the description to the vague detail in their report, Samantha said she would check and call our son back. She never called back until our son called again. Then Samantha said the "handbag/purse" did not match our description, but then told my son that she located the Quest and she personally looked on the back seat and found nothing!

Wednesday 13th 2pm

We went to the LAX Police department to file a report. The assigned officer tried to help us contact Dollar on the phone, but was transferred everywhere but the actual location. He decided to accompany us to the location, but later found out the area was under Inglewood police's jurisdiction. So the officer could only help us communicate with the office manager.

Here comes the real twist. We met the shift manager and were told the Quest was re-rented out that Friday 9th afternoon to a "European customer"! So we asked why we couldn't take it out? Another man named Tido said our rental period was too long (until 25th), but the European customer's was shorter so he could take out the Quest. We asked until what day the rental period is, the answer is 22nd! We asked what time on Friday the car was re-parked and rented out, Tido went into the back and very shortly came out to say 3pm.

We asked how it was possible that the car we couldn't take out because it was defective and due for maintenance be re-rented out 3 hours later? Mr. Tido said it was the "system" of Dollar which sometimes does that!

Tido said there was no way they could contact the European customer and we had to wait until the 22nd when the car is returned and hopefully that customer would return the bag, otherwise there's no recourse.

The officer then asked who was responsible for lost and found, Tido said Samantha and she was not in there at the moment. She was working at Thrifty nearby and nobody had the key to the lost and found room! However, a few minutes later Samantha unknowingly walked out from the back office and saw us, but kept walking by!

Tido was trying to say that Dollar cannot be responsible for lost item in returned cars. However we said our case is totally different. The bag never left the premise and the Quest was still under possession of Dollar. The proof would all be recorded by the surveillance cameras pointing directly at the rental area and the gate. Then we asked how many days the camera footage would be kept, and someone there answered they make and keep copies for everyday.

Thursday 14th 10am.

Samantha called my son, and then me to ask for our rental contract number and said somebody or her would call me again shortly. But we never got any call back and it all went quiet again.

Monday 18th 3 PM.

We contacted Inglewood Police that has jurisdiction over 9150 Aviation Blvd. (Dollar's address). Officer Mandujano accompanied us and spoke to Sheryl, who later claimed to be the manager, said somebody already went through the footage with the police officer from last time. This was simply not possible because the LAX police officer couldn't do much because it was out of his jurisdiction and he left with us. However, Sheryl insisted some policeman already spent the whole day going through the camera footage and called Mr. Jeremy. However, Mr. Jeremy said there was no camera footage because the whole security camera system was down and under maintenance!

We called Mr. Tido back to speak with us, he said the Nissan Quest was re-parked and rented out to another European customer. He also said somebody already looked at the camera footage and nothing special happened. It was re-parked and driven out by the European. However, he said he already put a notice on that car when it would be returned on June 22nd. to ask if the customer saw that bag.

June 26th
We have been looking at the list on the lost and found website every day and saw nothing. However, on the 26th, an item was inserted as "bag/purse" but backdated as 23rd. So we thought it was possible that it could have been ours. My son called and Samantha answered, but acted as if she never knew about our lost bag. After our son described the bag as a Tommy Hilfiger sports bag containing a Hermes bag, she said it was not ours, but an Adidas bag.

Our actions:-

At the advice of Inglewood police, we filed a small claims suit against Dollar in the hope to subpoena the camera footage because we know all the proof of this suspected theft by Dollar's employee(s) are in there. We also subpoena Mr. Tutaco Sanchez to appear in court. We also tried to ask for Samantha and Jeremy's last names to subpoena them, but they refused to give to us and told us to contact Dollar's legal department.

We tried to contact Corporate Dollar's legal department. After spending an hour being transferred everywhere but the legal department, we finally got to talk to someone in charge, Ms. Bianca who said they would look into it. However, so far there is no call back from her.

We are now hiring a law firm, Jeff A Mann from Los Angeles to take further legal action against Dollar for gross negligence causing a loss of valuable property because the car never left the premise and still under the possession of Dollar Rent a Car. The loss also happened because a Dollar employee drove off with the car while we didn't even finish unloading all of our belongings.

Our questions:-

1. Why did Yvette text us on Saturday evening that they were still trying to locate the Quest because they didn't know where it was sent out to since they had 3 other lots for maintenance?
2. Is it really possible a car rental company not knowing where one of their cars is, when it is still in their possession and being sent out to maintenance?
3. Why was a defective car parked as ready for rent?
4. Does Dollar have the "procedural policy" to park a ready for rent, but defective car for customer to choose, but would be told at the gate to return it? What kind of "system" is that?
5. Why did a Dollar employee drive the car off immediately with all our belongings still inside?
6. Do they not have a record of who drove that car when we were trying to find another car? Do they not have record of who drove that car out of the gate and to which lot?
7. However, how could the shift manager say the Quest was re-rented out 3 pm that same day?
8. Why was there absolutely no contact from Dollar if they knew the car was really re-rented out?
9. Why could they rent out the car to another "European" customer, and not to us when our rental period was only 3 days longer? (Was the car purposely quickly rented out to cover up something?)
10. Why did the gate guard say the car had a sticker on it and had to be returned for maintenance because "it had many complaints from the customers", but why was it parked in the area ready for rental in the first place? And how could it be re-parked ready for rental again 3 hours later? Does it mean Dollar rented out a defective car knowingly?
11. Why wasn't there a real effort to locate the expensive lost item?
12. Doesn't Dollar recheck the car before it is ready to be rented out again?
13. In this day and age, how could someone drive the Quest out the lot with an unattended bag in the backseat and not notify someone right away when found? Who would dare to open that bag found near the airport vicinity?
14. If the car was rented out to another "European", can't there be a way to contact to ask a gentle question if the bag is still in the car? Don't people use email, though they may not have a US number?
15. If that was the case, why didn't they inform us right away that the car was re-rented out after we left? There was absolutely no verbal communication from them at all though they have our numbers.
16. Why did my son have to call again and again when lost and found said they would call back, but never did. My son had to call back every time.
17. How is it possible that Samantha told my son they found the car on the 8th and she personally looked inside and found nothing, before we even reported the loss on the 9th?
18. How could Samantha look into the back of the car when it was already "re-rented" out to another European that same afternoon of the 8th?
19. Why did they tell us Samantha was not working there when she actually was in the back office?
20. How could they not have the key to the lost and found room during office hours on Wednesday 13th?
21. Everything must be recorded by several cameras' surveillance footage, why can't they just take a look since they knew the exact time and day? Even if the car was parked in the other line, wouldn't they see someone carry the bag out by some other cameras nearby?
22. Why did they tell us they spent the whole day looking at the camera footage when they knew the exact time we left? All they had to do was to look at the exit gate camera to find the license plate number of the Quest and just put in the computer to find out where the car was.
23. What was Mr. Jeremy supposedly looking at the whole day when he later said there was no camera footage?
24. Is it possible that a car rental place so near to one of the busiest airports not have a working surveillance system? With thousands of people, some of suspected backgrounds renting cars for whatever reasons, and they say they don't have the footage? Are they putting customers and general security at risks through their negligence?
25. Why did we get a call from Dollar 6 days later asking for rental contract after the visit with the LAX officer, but no more communication again?
26. Why did Dollar's employees tell obvious lies to us, their customers in distress?

After we have tried to raise the issue to the police, the court and the corporate office, there has been very feeble attempt to contact us through email that the lost item is not found, and Dollar will continue to monitor for it. Monitor what when we suspect it was stolen from the inside?

We have sent this report to "Customer Care", but were told that the issue of lost and found is handled locally, and we had to contact the local office manager. How could we contact him/her when all of the people there say they are the manager? And there is an obvious attempt to stonewall us because they think we are tourists and will just go away with no recourse.

With all the conflicting stories we are told, we are convinced there is a crime committed on the LAX Dollar Rent A Car premise. The Hermes Birkin bag is very expensive and holds a sentimental value to us. We demand a thorough investigation by someone of authority looking at the recorded video of the rental area, and the supposed record of the rental to the European. We believe all the proofs of this theft can be discovered in that video, and the rental record and the maintenance record of the surveillance cameras.

We will also take legal actions against Dollar Rent a Car for gross negligence and unacceptable customer care. This is not an ordinary lost and found. The bag was still in a car which was never taken out of the Dollar's premise and still in possession of Dollar.

Unless all the questions above are answered satisfactorily, we will go with our suspicion that Dollar employee(s) stole our bag. I am a prominent businessman in Thailand and I understand how businesses operate. I am also a reasonable man and was nicely asking the Dollar employees for help. However, the uncaring attitude of every Dollar employee we encountered was absolutely horrible and unacceptable. I will make sure many Thai people will hear about this incident at your company. I will also not rent another car from here ever again.

Anyway, I don't believe any one at Dollar really cares.

I rented a car through travelocity...pre paid...went to pickup car...asked if we wanted loss dmg wvr at 27.50(my husband asked if it was one time charge or per day) gentleman said 1 time! Oh no...we got charged 192.50! We agreed to gas charge...
Called cust service...he could have cared less...told me he would credit me 25% ($50!)! Sounded like he does this every day!
Beyond angry!

Sacramento Dollar number is [protected]
I called and spoke with Darcy. I advised her that after reading the contact we realized that my brother needed a Credit Card to complete the car rental which he did not have on him at the time. I called early afternoon so if we needed to cancel reservation we would have enough time to change. I was told the following. "When you get off plane go to car rental shuttle bus for Dollar car rental (they are located off site) show them your return ticket, debit card, driver license and they will process transaction. Dollar closes at 12:30 they will wait for your arrival."
I received a call at 1 am from my brother saying he was told by the manger at Dollar he could not rent a car unless he had a Major credit card regardless of his return flight ticket. We had to have a friend that arrived at the same airport rent the car with her credit card... and they even had problems with that because she was not on the reservations. I will never rent from Dollar again and will tell everyone one I know pay the extra Dollar Car Rental is not worth it😔very dissatisfied customer

Please stay away from this place. They just want to suck money from their customers.
I rented a car from dollar from their SF airport location and drove to my friends place who lives in a private community. I parked my car at the visitor's parking spot. But for some reason the car got towed. I informed dollar immediately about it. Next morning I went to the impound location to get the car back, the officers were nice enough to say that if dollar provided them with the necessary information, they would release the car immediately, but of course dollar refused to do so.

Something that could have done immediately took dollar 6 days to get the car back from the impound and they charged me with a [censored] bill of $1800.

I tried calling them and explain my situation and also offered to pay one night impound fees with I agree is reasonable. They talked over me and kept on saying we can't do anything about it.

I am going to dispute all the charges and fight until I can. There is no way I am paying a penny to them.

Seriously dollar, because of your lack of efficiency and lack of professionalism you will charge your customers. Any way dollar does not have a good reputation. I don't know how this company still exists!

- Pissed customer.

I will never rent from dollar, hertz or any of you alls subsidiaries ever again. When I rented my car, the customer service associate indicated on the vehicle condition form that the car was a diesel (I have pictures to prove it) when I went to fill it up in the middle of the trip, the car WAS NOT a diesel. I spent 4 hours waiting for assistance then dealing with rude cs workers in the Catânia airport from hertz then when I returned my replacement car in Palermo, I saw that you all charged me 300+ euro for the tow and substitute car. I want my money back, all of it! Terrible experience I will be giving my business to your competitors from now on. I have attached a picture of the vehicle condition form. I want my money back!

I reserved a car from Dollar Rent A Car in Denver on Monday, February 26 through Expedia. The reservation was in my name, paid for with my credit card and I had received an email receipt. When I arrived at the Denver location, we had to search for the reservation because your staff had put it in my daughter's name as I had listed her as the driver.

They demanded I give them my daughter's credit card information, which I refused to do. They told me I could then get a refund from Expedia. I had to call Expedia to get them to change the name on the reservation. But the woman still insisted that the driver had to be me since my name was listed as renter. The manager was of no help to me and did not even come out of his office to speak to me.

This was a big time waster - I was on a short trip to attend a funeral and did not want to spend extra time at the car rental agency. Also the results were unsatisfactory, I wanted my daughter to drive, even though I was paying for the trip. Surely you should accommodate your clients' wishes. I was very unhappy with your staff's service and your policies if they insist that the person who pays must be the driver. The car was pre-paid so there was no issue involving payment. Please reply, Sharon Post [protected]@aol.com

On January 18, 2018, I rented a car from the Dollar Rental Car company at the Hale Koa Hotel in Honolulu. I explained to the representative that my flight left on Saturday, January 20 at 11:58PM (pretty much midnight), but that I was looking to use the vehicle until it was time to head to the airport. The representative was helpful and explained that I would then need to pay for the extra day (through January 21, 2018). I agreed to the extra day of payment. (See Rental Record #[protected]). The representative stated that once I returned the vehicle a taxi, Uber, or paid shuttle could transport us to the airport; however, what the representative failed to tell us was that the drop off location for this car did not accept any vehicles after 8:00PM. We arrived at the drop off location on Kalakaua Avenue a little after 9PM to find a chain linked, locked location with no drop off area, not even for after hours drop offs. I called the emergency number and the representative that answered gave me the option of "leaving it outside locked with the keys inside" but I would have to pay for any lockout fees, towing fees, damage fees, etc. OR I could return it to the airport location for a $75.00 fee. I ended up having to pay the fee as I had no other choice other than to miss my flight and wait until the morning to return the car. This situation was what put me over as I had already experienced two days in a roach infested car. We had noticed a couple of roaches on the 18th, but I chucked it to being in a tropical island. The night of the 18th we got in the car and my daughter noticed two (2) more, which now caught my attention. The next morning of the 19th, again we go to get in the car and there are several of them crawling. We killed seven (7) the day of the 19th and another four (4) on the 20th. By this point I determined it had nothing to do with it being tropical, just a dirty car that I was paying for (Vehicle: 2016 Optima - Lic HI SXD502).

I did voice my concerns to the staff and all I got was an apology and directed me to file a complaint.

I hope you can look into this matter. Thanks.

I would like contest the charges that I incurred from Dollar rent a car, brought about by the towing of my rental vehicle.
Nov. 17, 2017 on my way to Atlanta Airport, I made a phone call to a dollar representative asking for assistance how I shoud go about the return of my rental since I was running late for my flight back to the Philippines. The person on the other line suggested that for a fee of $60 or so, I can just have the car picked up by a tow truck at the parking area of the Atlanta airport. I told him, it will depend on how late I will get to the airport, that"s only the time I will confirm on the towing for $60 charges. I even asked about why I should pay for the towing since I paid already for the premium recovery roadside assistance.

Anyhow, I called again when I got to the airport and confirmed that I would just have the car towed, for me $60 is better than missing my flight and paying for another airline ticket which is about $600. The guy from the towing company even called me up and I told him where the car was located. The rental company just advised me that it will be taken cared of. I was not told about being charged so much! If that were the case I would have just missed my flight, bought a new ticket and extended my stay for a couple of days more and enjoyed the sights of Atlanta.

This is very frustrating, I feel I have been robbed and was tricked on the deal. I hope your team can look into this matter. I paid for the premium package to have a cost free headache free rental experience and I am looking forward for a favorable settlement of this issue.

It was so disappointing to get this response from Dollar. How can they charge me for impounding when I directly coordinated with their representative about my concern at that time and I seek for their help. It was them who called the towing service. I am surprised to find out that the towing guys brought the car to the impounding place when it was dollar who contcted them. I have not abandoned the car, I informed them I wanted their help and options available so the car will be returned to them. They were the ones who adviced that they will send a tow truck, how can that ne abandoned?

Reply of Dollar Rent A Car;

Dear Mr Rivera,

Thank you for contacting us. I appreciate the opportunity to review your concerns.

I sincerely apologize for any misunderstanding on your rental for 10/27. However the location has advised us that the vehicle was considered abandoned and was not recovered until 12/15/2017. Due to this we are not able to removed the charges on your rental for the impound fee.

I appreciate this opportunity to provide assistance. Your business is appreciated and we look forward to being able to serve you again.

Yours sincerely,

Randi S.
Customer Service Administrator

Dollar Customer Services
https://www.dollar.com

Hope you guys can help me out with this unacceptable customer handling bu Dollar Rent A Car.

Sincerely,

Robert Jonah B. Rivera
[protected]@yahoo.com

After flying into Dallas Love for a business trip I went to pick up my rental car from Dollar. I had a prior reservation that was confirmed on the website to return my vehicle on 11/19 to be able to catch my 6:00 am flight. Once I got to the counter the agent told me I could not bring it back that morning because no one would be there and they had no key drop. Instead of him trying to find solutions and since it was 11:00pm on 11/15 I agreed to bring it back the night before and changed a hotel reservation to accommodate my rental car needs. He really didn't seem to care at all. We went through the process, and I agreed to decline the insurance, but accept the pre-paid gas package(I always do). I also asked what time I needed to bring the car back by, and he said I needed to give him a specific time. So I did 10:00 pm on the 18th. He also told me if I brought it back early I would be charged an additional fee.

Upon returning my car tonight 11/18 at 9:58 pm there was no one to check back in the car so I had to go back inside to check in. Much to my displeasure the same agent checked the car back in. Upon returning back inside he said nothing to us, hit a couple of keys on the computer and printed my receipt. While reviewing I noticed it was $65 more than my original estimate. When I asked him about it he said it was because I brought the car back with 1/2 tank of gas and that was the surcharge. I told him I had accepted the prepaid option and he told me there was "no way, or it would have been on the contract, I don't make mistakes. "
I asked him to give me back the keys and I would go get the gas in the car to not be charged. He told me it was too late the contract was closed out. I asked him "why he didn't bother to mention to me the additional charge prior to closing it out", and he just snickered as if he could have cared less. He then continued to argue with me about that is what he had in the contract and there was nothing he could do at all. The contract was closed out. When my wife asked him again "why didn't you mention it to us prior to closing it out", he told my wife to "be quiet so that he could talk to me." He didn't try one time to apologize or try to come to any kind of solution. At this point it had nothing to do with the extra charge, but the way he didn't even try to help take care of me and was completely disrespectful to my wife and I. All of this happened with additional customers in the facility. The manager on duty was checking another customer out right next to us. He did not even bother to look up and try to diffuse the situation. We asked for the attendants name and he gladly wrote it down as "Marcell W." as he continued to laugh about it.

I am requesting that at a minimum the additional gas surcharge is refund of $65. Additionally, I would rather action be taken on the agent and manager since they have no concept of how to handle customers or conflict.

Rental Record #[protected]

I was going to rent a car from Dollar call to confirm rental advised I had major credit card stated be 15% charge based on amount of the rental got to the counter spoke with a Nate stated was operational manager advise had Master card. From the point my rental went from $121.36 to 350 dollars. So that means you discrimating between major credit cards.

I was not given the opportunity to purchase what dollar calls "plate pass" for toll roads when I was in an area that had toll roads and I did expect to use them. So disappointed to get a fine of $45 on top of top toll charges. I believe I was misled. There are many ways to let costumers know about options available that they may need. I was asked about fuel options and I should have been asked about toll options.

Hi,
I returned my car on October 11th at 12:22, the person who checked the car did not talk to us even though I told him that we had two vouchers and I would like him to check.
Therefore I saw later at the airport that I was charged on an extra day. We were not late, attached the voucher that said we can return the car until 12:38.
After waiting so long for a car we ordered in advance and wasn’t in the place, you need to think how you give us back those 2 hours of waiting instead of traveling...
Waiting for your fast response,
Ariella bennun

At pickup location in San Diego (Sep 29th) I told them that I will drop the car in Los Angeles and the guy at the office told me that this is not a problem and did not mention anything about extra charges.
When I returned the car the next day (Sep 30th) in Los Angeles they charged additional 250$ + tax because I was not supposed to return it in Los Angeles...
Even talking to the manager at this rental station did not help! The manager would rather do smaltalk with some workers then helping me.

Is there a e-mail address of dollar rent a car where I can send my complaints to? I did not find anything online and the online form did not work for me... maybe couse I´m not from the US.

Thank you!

Dollar Rent A Car Orlando International Airport

I had declined insurance for my rent a car when I first picked it up. When I returned the vehicle they told me what my total was with insurance. I replied “I never agreed to insurance.” They suggested to speak to a manager. Which I did. His name is Rusty and he was absolutely no help. He said because it’s “highlighted” I must’ve agreed to it. I explained that I NEVER take out insurance when I rent a car and if he could check in the system he would see that several months ago I declined insurance with Dollar when I rented with them last. He refused to look in the system and kept referring to the item being “highlighted” as if this should count for something. I explained the worker messed up the first ticket she drew up for me and ripped it up and was consumed doing several things. He again said “it’s highlighted so you must’ve known.” I requested the amount be taken off my bill and he refused stating he will give me a voucher. I told him that I don’t want a voucher I want my money back. Again he declined. I told him I will dispute the charge with my credit card, file a complaint with corporate and blast Thai behavior on social media as I could not believe the way I was being treated. I just wanted what was owed to me. He told me to “go ahead.”

Car was rented on 9/14/17 to 9/18/17 4pm return time. Unfortunately while on the trip my friend that accompanied me had a death in her family. So I rescheduled our flight which was originally scheduled to depart on the 18th at 6Pm and we left on the 18th at 5:47am instead. Upon early arrival there was no one at the counter for Dollar or Thrifty so I left the keys on the desk. After our flight landed in Atlanta I called the corporate office and made them aware of my flight changes and the location of the car within the rental cars area. And also where the keys were located on the desk of Dollar/ Thrifty. I was told they would email the location and get everything handled. Fast forward to the next morning I receive and email alert from my credit card company that Dollar has charged an additional amount to my card. On top of the $350 that was initially held they charged me an additional $87. When the reservation was initially made I was quoted $194.00. The new invoice states $394.68 for a car that was returned exactly 12 hours before it was due back. Also my agreement stated the car was full of gas which was a lie. I had to call corporate and make them aware that the car only had a little above a half a tank of gas when i picked it up. These people are Full of It. Don't Trust them Don't use them if you have other options. I am curious to know the explanation to why my return date shows 9/19/17 when they were made aware of the return date of 9/18/17 at 4am? I want to know why they tried to get me to return the car full of gas when it wasn't checked out with a full tank?

FRAUD ALERT! Horrible ! Stay away ! I got black mailed to sign for what the customer service person called "Mandatory insurance" a total of $458 when the car it's self cost me only $142.08 ! we were arguing for a while I was telling him I do not want insurance because I have insurance on my car In NJ that covers a rental car ! BUT HE SAID IT WAS MANDATORY BY THE STATE OF CALIFORNIA ! WOW THAT GUY BLACK MAILED ME AND DID COMMIT FRAUD! BETTER YET! I'VE BEEN CALLING FOR A MANAGER MORE THAN THREE DAYS & THEY KEEP ROUTING ME FROM ONE PERSON TO ANOTHER JUST TO GET RID OF ME!

I WILL CALL INSURANCE COMMISSIONER AND FILE A COMPLAINT

on July 25, 2017 I rented a car from Dollar.com paid in full using my Visa bank card. The confirmation #H3730504099 and voucher #US761901200. I arrived to pick up my rental, I was told by the customer employee (Scott) that they could not accept my Visa bank card.I asked for a manager and was promptly dismissed by him (Chris) Stating I could call his supervisor Adam Oetting which I did and received no answer and no a to leave ability to leave a message. You accepted my Visa bank and were paid in full on 07/25/2017 for the rental. I showed up on time to pick up car on 07/31/2017 which I did not get. You accepted my Visa card at time of my reservation, were paid in full 6 days prior to my pick-up date and did not get the car. Please issue a refund in full ASAP.

Respectfully,
Kathleen Privett

Dollar Rental Car Company //Hertz Corp. Charge excessive administrative fees for toll violations in The State of Florida . In Florida toll violations can occur at unmanned toll locations . Hertz / Dollar rental company are running this scam on their customers as they pay these tolls and then add significant higher fees billed to their customers credit cards.

Hi
My name is mr paul Parkinson, I hire a car from Boston airport on June 2nd until 12th June, I have had money taken off my credit card for a toll charge, I have had no e-mail or other kind of notification about this, when I picked the car up, one the car was smaller than paid for, but accepted it, two it had a easytoll mount on windscreen, nowhere in the process of picking up this car, did anybody mention, that the easytoll was not activated, so for you not offering or mentioning the easytoll, instead of paying $4 I have paid $94 for your incompetence, I know nothing will be do about it, but will not be booking dollar again when next in Boston, my review will be poor and zero.