Dollar Rent A Car
Reviews and Complaints

Long story short..reserved compact car, get to counter and find out we get a "managers special" which tuned out to be a van. Not what we ordered. Didnt want a van in Seattle traffic. And...we had to pay extra to get the car we wanted and originally ordered. Price reserved=265...final price of bait and switch=460. Complained to Dollar...no response.

Second day we had a flat tire. No spare and Dollar knew there was no spare. Dollar said someone will be there 90 minutes. Help arrived I 90 minutes and said they could not replace or fix tire. I called Dollar and they said a tow truck would come for car in 90 minutes. Then when car towed away they would send a car for us to go back to airport (30 miles away ) and we would get another car.
This was unacceptable. Alot of our time wasted. We got air in tire and drove to airport. .taking a chance with damaged tire. Anyway we made it and another car given to us.
We waster over 3 hours.
I believe we should e compensated for the inconvenience

H I just want to tell the horrible experience I and about 40 customers had to deal with at Orlando airport car rental. We use dollar ll the time but this time I have to tell you I will not rent from you again. We had a reservation with your company 5 months in advance and paid for it up front. We got to the desk and it went smoothly like always. however the clerk said to go to the end of the counter and wait to called for my car. Whatt? So I ask the person whats going on and he said to me you have to wait until we call you I asked him how long was I going to wait, he said about an hour. Whatttt?
WTF, where is my rental? I asked for the manager and was told he was cleaning cars. I told him to get him the F down here. He shows up and wants to know whats the problem. really dude, you really need to k now what the problem was? I told him I never waited for a rental over an hour for anyone. He said they were short staffed and that's why the delay. I don't care I needed to be at my meeting in an hour. Well he didnt like my attitude and said that noone else was complaining. At that point I asked everyone and they started booing him and chanting they wanted their money back. He wasnt happy with that response. Many people started started taking pictures and posted them on Facebook. of the people laying on the floor waiting. No compensation ridiculous. confirmation#H6952669084 booking#US996386560. Let's see what you guys can do to keep us as customers.
Bob Gonzalez

Aug 7 2018 our flight to orlando was delayed, our airline called dollar, to inform them, we were told all ok, on arrival to collect vehicle, dollar had cancelled it, we had to hire another vehicle, as they were not going to give us original rental, it cost $2, 874, we had no choice as we needed a vehicle, at end of holiday they charged us another $52, saying we had not refuelled, which we had to say we are not happy is an understatement.They are refusing to pay us back we will be seeking legal action if need be

Purchased a trip to Daytona Flordia on Oct.6th-8th, 2018 through Orbits with a Fire Department debit card. Upon arriving at the airport and maki g it to the car rental it was after 11:30pm and I was told that I could not use the fire dept debit card because my name was not on the card. So I informed them to use my personal debit card and once it was ran it did not go through which I wasnt sure why because the funds were in there. I told them to try and run it as credit which he would not do because he had already ran it once. He told me that I could cancel my reservations through Orbits and then he might be able to help me, which was not possible because it would effect the rest of my reservations for my trip. So then I was told that I would have to go somewhere else and hope that someone was there since it was after 11:30pm and they were closed. After being told this the man turned away and closed up the store. This location has pour customer service and hopefully no one else has to to go through a situation like this. I will not be returning to this company for any type of services.

During trip to New York (JFK Airport) I rented a car in Dollar Rent A Car:
- Rental Record #[protected]
- Client: Jakub Chomicki, [protected]@o2.pl
- Vehicle: Chrysler Pacifica [protected] / 6306195)
- License: MA 5ES592
- RENTAL: 10/01/18 10:32
- RETURN: 10/02/18 15:55 (1 day and 5 hours)
- Miles driven: 140
- No comments to technical condition during the car return,
- Amount of fuel on return - FULL 8/8
- Toll Pass for 2 days bought (no additional fees and charges should be applied)

TOTAL Amount Due: 247, 76 USD (scan of the bill attached)

In fact my credit card was charged 2 times: 350 USD (security) and final charge 597, 76 USD (over 2x more than on the receipt). I assume that the first charge of 350 USD should be canceled soon but the amount of 597, 76 was actually charged and booked on my credit card).

I apply for a refund of 350 USD (597, 76 USD charged instead of 247, 76 USD as on the bill) and to unlock the amount of another 350 USD blocked as security.

I rented a car at Dulles International and used it for two days in the local DC area. Upon return, the attendant noticed a small ding less than diameter of a dime in the windshield under the rear view mirror. I had not noticed this before and since there was no walk-thru when I picked the car up I have no idea if it was already there.
Fast forward 6 weeks, I get a phone call asking how I would like to pay for the windshield damage, total: $240. I had paid for the additional collision damage insurance and now I'm in the process of making calls and filing out form to get the claim approved through a third party insurance company. (waiting on approval)
It's completely ridiculous that 6 weeks goes by before Dollar contacts me. The cost of $240 is also a unrealistic amount since they can probably have the windshield repaired vs. replaced. Next time I rent a vehicle, I will likely walk past Dollar desk and go to another company.

I recently rented a car from Dollar Rent A Car in Cancun Mexico on contract # DCAN51-7881 LC/DL [protected].
The initial pick up process was ok but I was hustled by the rental agent to buy your insurance policy's... I use American Express to pay for the rental which includes $50, 000 USD of vehicle damage insurance from their carrier Chubb Insurance. I also purchased my own $400, 000 of liability insurance through a Mexican Insurance Company located in Texas so I was more than covered. It took me over 30 minutes of arguing to finally get them to accept my documents. I travel frequently to Mexico so I know the routine but why do I have to be aggravated before I can leave your facility? Ridiculous and unprofessional !

Well I got over it but upon return the attendant looked inspected the car found absolutely no damage and I was ready to go... my wife and I loaded up in your van and thought we were ready to head to the airport. I was asked to come back to the car because there was some kind of problem. When I got to the vehicle one of the attendants took the cover off the spare tire and told the manage I had some tire tool missing and accused me of taking it or loosing it. I never opened the spare tire compartment and stated that to the manager. He told me to bad senior but you are responsible for it and I will be charged 208.14 pesos to replace it! Really! Extort the Gringo... I tried to reason with him but he insisted and was extremely rude to me to point it turned into a screaming match! I told him I don't have time to play his stupid game since I have to catch a flight home.
I travel frequently and I've never been treated so disrespectfully by anyone in my 60 years!
Because of this incident I can assure you I will never use your agency again and will inform Trip Advisor as well as other travel sites of this Dollar Rental Branches rude and scamming business practices!

If you really care what your customers experiences are at this location you need to get your act together... myself and many other folks go to Mexico on vacation to relax and when we return home we want to stay relaxed and remember our nice visit. NOT BE AGGRAVATED BY THE DOLLAR RENTAL MANAGER AND STAFF!

I was not able to pick up my rental at time of pick up due to the agent messing up on her part.. I need my refund and was told to contact you on this matter... I paid online through dollar rental car website.. my confirmation number is. H7664434666 Name Tirone Eventz ... my email is :[protected]@gmail.com and number [protected]... I need my refund I never picked the car up.

Hi,
On the 1th of July, I rented a car at Herz (see attached doc). for 279 USD. The total price to pay was 479$, because I had to pay a deposit of 200 USD (reimbursed at the end). But the employe at the Herz office blocked my credit card after trying twice to get the payment done. To solve the problem, the manager of the Hertz office in SF -Mason street, guided me to Dollar. He told me Dollar has a close partnership with Hertz. He explained the encountered problem at the employe of Dollar and asked her to organise a car rental at the same price, which she did. I paid in total 482, 49 USD (see attached receipt). Because the amount was approximately the same as at the Herz office and because of the very confusing and stressful situation, I thought that I rented the car at the same conditions as at the Herz office (282, 49$ + 200 deposit). But when I brought the car back and asked for the reinbursement of the deposit of 200$, they told me that there was no deposit and that the extra fee corresponded with an insurance. I didn't gave my authorization for this extra insurance. The employe just added it to match the total price with the initial price as the Hertz manager asked her to do but she didn't realized that she changed the sales conditions. As my credit card was blocked at the Herz office I couldn't pay with it at Dollar. A friend of mine (Natalia Hurt) paid instead of me. This is the reason that I didn't checked myself the payment conditions. I told here it was ok because the amount was ok.
Could you please analyse and return the 200$, originally reserved on the credit card as a guarantee ?
Many thanks,
Kind regards
Veronique De Vynck

In June 2018 we took our family vacation to Ft. Lauderdale. On day 2 our vehicle was broken into and valuables and my money was stolen as verified by the Plantation Police Dept. Report. We had just left church and was at Red Lobster for lunch.

Upon returning the vehicle I received harsh chastisement by the customer reps at the airport return center. I provided the police report and filled out the Dollar Incident Report. Nobody mentioned anything about the Personal Loss Policy that covered the incident as we had full coverage as we always do.

After 30+ years of being solely a Dollar customer, it was hard treatment as such a critical moment for us, your customers. Why do you have such a policy in place when you are not prepared to live up to them, or maybe by not mentioning it, there would be no claims.

Dollar that is not right! We are your customers, your clients. I did not realize this until my recent trip to the US on last week...where I rented from ALAMO. I was relieved by their accommodating Customer reps who went above and beyond as this was my first rental with them. It may not be my last!

We reserved a car from a french website opodo
number [protected]
from 2 august to 16 august san francisco airort
we already paid 1459, 71 € to opodo in may 2008
at the desk a woman proposed to us another vehicle for the same price
due to this agreement we accepted un additional insurance

and we discovered today that dollar charged our credit card a second tim for 1437 $
it is a shame
i want to be credited before the end of the month
otherwise we will go in the court

Wife booked a rental car with your company to take family on her birthday roadtrip. When she arrived to pickup the car she was denied the reservation because since it was her birthday her license would expire that night. My wife went online while at the counter and renewed her license and received a confirmation number for her renewal, but was still denied her reservation. They requested her to go to DMV and receive a temporary license which when we talked to the DMV they said legally we have done all we could do and that her new license would be mailed to her and that she is ok to drive. This did not matter to your employees and their supervisor. So basically according to the DMV and law enforcement my wife was fine to drive, but dollar rental car said no. We have used your services dozens of times for vacations and business trips but I assure you you will never get another cent out of my family. What a Great way to start a vacation

We got to Dollar rental at Bradley Airport
We got an upgrade, we got a Hyundai donate of some sort, we asked for a transponder
They didn't provide one, we thought they did we drove off and about 40 mins down the rode I realized we didn't have it we turned around it was torrential downpours, we lost over 1 1|2 ours driving back only to tell me that the license plate could of done the same thing...no one told us that.. frustrated beyond words we left and drove go my brothers house the tire pressure light came on and the the engine light came on and the car was sputtering we drove to Hyannis and turned it in to a Hertz the lady was very nice and gave us a Ford focus.which was too small for my special needs brother who is 6 2 so we had to figure out different plans for him. I had such a challenging time with this whole experience it put me through so much anxiety and loss of time with my family, my sister was just diagnosed with breast cancer, and my time was interrupted through the stress of dealing with the people at Bradley Airport and the woman and her co worker were not helpful and thoughtful in the whole car turnaround and leaving without a transponder and getting lost in torrential downpours. I am seeking a full refund and someone being compassionate around my circumstance. Thank you for your time
Sincerely
Joanne Canina

I came to a Ohio from Florida as I do every month because my business is in Ohio I've used Dolar a few times before this particular time I prepaid. Biggest mistake of my life. I get to the desk at the time of my rental. I am told they couldn't accept my credit card that they already took my money off of for the weekly rental because it wasn't a big enough line of credit on it. Ok. Fine I'll go somewhere else. I spoke to them about a refund they directed me to call their prepaid service number...I did VERY RUDE PEOPLE! This was in May 2018 here it is August 2018 and my money was NEVER refunded I called Dollar customer service they said it shows I should've gotten a refund! Then they tell me because I prepaid they couldn't help me it's a different company what the what?! Where is my money. I will never use this car service again neither will anyone I know. They took my money I am not rich! I need my money still to this day I be put in numerous calls only to keep hearing they can't help me! I want my money!

My husband and I rented a car online in April 2017 to be picked up at the airport in Providence, RI. The money was withdrawn from our account. Upon arriving at the airport, the Dollar representative said she could not rent a car to us. We showed her the papers we printed from Dollar confirming our rental and the bank statement showing that the money was withdrawn. She called the manager over and we explained what was going on and showed him our papers and we were STILL denied our rental. We returned to Arizona 5 days later and contacted Dollar rental requesting our money back. They told us to contact YOU, which we DID. We were told the money would be returned to our account in 7-10 business days. It never was. We tried several times since then to get this resolved, but nothing has happened yet. We want our money back. I now have copies from YOUR website saying our booking status was CONFIRMED. Dollar Car Rental has told us to contact you and for you to contact their Tour department so this issue can be resolved. I will continue to send you messages until this matter has been taken care of.

I booked Dollar for a Nissan Sentra on May 30, 2018, for seven days.
In fact, we returned the car on day 6, but it was probably late so the charge is right.

However, to our confirmed price of $209. the following charges were added:
Toll charges: $62.49 It is not for the car company to decide if I will use the tolls
or not. On two tolls, I had to pay $5 anyway. Hidden charge.
Inter-City Fee: 50.00 Dollar knows that I am going to Dallas, if there is an inter-
City fee, Dollar has to calculate that in the fee when I book
the car
Concession Fee: 23.00 This must be an inner-industry fee which also has to be
calculated in the confirmed price when booked.
CFC & Bus: $45.50 What is CFC and what is the bus fee? What about your ads
about FREE schuttle service, etc. Not true.
and finally $31.96 for tax which neither Dollar or I can do anything about, but
should that also be included in the confirmed when the car is booked.
it all amounts up to a little more than $100 in hidden charges that were not
requested or required when booking the car.
I kindly ask that you look into this matter and reply as soon as possible.
Thank you. Marylea van Daalen

Rental Record # is [protected]. Dollar rental gave me a bad car with low tire pressure which led to having a flat tire and I had to be charged $35:01 for that. The low tire pressure sign was on less than 24hrs. of renting the car and two days after that I had a flat tire which was on a weekend night, so I called on Monday morning where I was told that the nearest place to go to is the airport and the car was due for return less than 24hrs. to that time. So on returning the car I was charged $35:01. This wasn't my fault, dollar gave me a faulty car that gave me problem and now charging me for their mistake. This is a bad service, I don't deserve to be charged $35:01 after making me inconvenient for your negligence

I made reservations to rent a car for five days in Columbus Ohio area.
went tot the counter in Columbus and gave my res. #H681378673.
I asked for no extras just a five day rental and said I would return it on 6/4
I returned the car on 6/4 was told all is good so we headed for the terminal.
once settled at the gate I looked at paper work given to me.
I was in shock my bill was 633.00 plus.
I called the Dollar phone # and asked how could this be.
I was told that I rented for one day and following days auto was missing.
I said not possible, however you had my cell number and email address,
why did you not inquire where is the car?
Here are my facts. five days stay in Columbus area returned auto full tank of gas
and no injuries to the auto..
Please investigate and please please do not come back with"our records show"
$633.plus for five days David Bumgarner [protected] [protected]@gmail.com

I reserved a pick up truck on line on the Dollar website, with the pick up of the truck to be at Ontario Airport location, since that was the only location that had trucks available. I paid the reservation on line using. Visa debit card. Upon arrival at the Dollar counter on July 12, I was informed that since I was a local customer and not a flying through customer, I could not rent unless I used a major credit card, which I did not have. Do I was left high and dry with no rental and apparently no refund of my $175.00 deposit as well as a $3.50 international fee. What the Hell is that? The entire non-transaction took place in California. I am requesting a refund of my deposit