Menu
For Business Write a review File a complaint
Dollar Rent A Car

Dollar Rent A Car review: Rental car

D
Author of the review
12:22 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I rented a car from Dollar Rental Car (apparently also Hertz) at Indianaoplis Airport. I reserved it from Wed, Aug. 2nd - Thurs., Aug. 10th. I returned a day early from my trip so I thought it would be easiest to just return the car a day early, which I did, on Wed., Aug. 9th. I followed the signs to the Dollar return area and pulled up along the curb where the attendants were collecting the cars. I waited until the man approached me and asked if that was where I should leave the car. It was basically just a pull up lane. He said yes.

On Tuesday, Aug. 15th I received a call from the Hertz manager saying that I returned the car to the Avis parking lot. I explained where I returned it. She said she could send me a picture of it parked in the Avis lot. I assured her I am not the one who parked it there, I left it with the attendant. She said, "Well, where are the keys then?" I said I wasn't sure, I left them with the attendant. She said since the car was supposed to be returned the prior Thursday, that I would be charged until that Tuesday when they located the car. CRAZY. The "manager" was very unprofessional.

The worst part is that I have tried to contact Hertz and Dollar via their website, email and phone and cannot get anyone to respond to me. I am CERTAIN that if they just review the airport video that they will see me returning the car to the attendant. But instead, I am stuck paying an extra $300. I can honestly say that this is the worst customer service I have ever received from any company. This could have easily been resolved it they just would have looked up security video. I am really, really disappointed and will never rent from Hertz or Dollar again.

Desired outcome: Reimbursement for the five days and an apology would be ideal!

0 comments
Add a comment
  1. Dollar Rent A Car Contacts

  2. Dollar Rent A Car phone numbers
    +1 (800) 800-5252
    +1 (800) 800-5252
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 800-5252 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 800-5252 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-5252 phone number 3 3 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-5252 phone number
    USA & Canada
    +1 (800) 800-4000
    +1 (800) 800-4000
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 800-4000 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 800-4000 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-4000 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-4000 phone number
    Reservations
    +1 (800) 800-6000
    +1 (800) 800-6000
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 800-6000 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 800-6000 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-6000 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-6000 phone number
    International Reservations
    +1 (877) 411-4300
    +1 (877) 411-4300
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (877) 411-4300 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (877) 411-4300 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (877) 411-4300 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (877) 411-4300 phone number
    Vehicle Violations and Accidents
    +1 (800) 235-9393
    +1 (800) 235-9393
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 235-9393 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 235-9393 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 235-9393 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 235-9393 phone number
    24-Hour Roadside Assistance
    +1 (800) 331-3550
    +1 (800) 331-3550
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 331-3550 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 331-3550 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 331-3550 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 331-3550 phone number
    Dollar 4Business Support
    +1 (800) 654-4173
    +1 (800) 654-4173
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 654-4173 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 654-4173 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 654-4173 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 654-4173 phone number
    Frequent Flyer Help Desk
    +1 (800) 654-0011
    +1 (800) 654-0011
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 654-0011 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 654-0011 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 654-0011 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 654-0011 phone number
    Website Difficulties
    +1 (800) 527-7752
    +1 (800) 527-7752
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 527-7752 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 527-7752 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 527-7752 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 527-7752 phone number
    Travel Agent Commission Hotline
    +1 (888) 367-4372
    +1 (888) 367-4372
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (888) 367-4372 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (888) 367-4372 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (888) 367-4372 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (888) 367-4372 phone number
    Dollar GDS Helpdesk
    +1 (866) 776-6667
    +1 (866) 776-6667
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (866) 776-6667 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (866) 776-6667 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (866) 776-6667 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (866) 776-6667 phone number
    Canada
    +44 139 220 3041
    +44 139 220 3041
    Click up if you have successfully reached Dollar Rent A Car by calling +44 139 220 3041 phone number 1 1 users reported that they have successfully reached Dollar Rent A Car by calling +44 139 220 3041 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +44 139 220 3041 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +44 139 220 3041 phone number
    100%
    Confidence score
    United Kingdom
    +1 (358) 000-9102
    +1 (358) 000-9102
    Click up if you have successfully reached Dollar Rent A Car by calling +1 (358) 000-9102 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (358) 000-9102 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (358) 000-9102 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (358) 000-9102 phone number
    More phone numbers
  3. Dollar Rent A Car emails
  4. Dollar Rent A Car address
    PO Box 26120, Oklahoma City, Oklahoma, 73126, United States
  5. Dollar Rent A Car social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Dollar Rent A Car Category
Dollar Rent A Car is ranked 20 among 118 companies in the Vehicle Rental and Leasing category