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DoorFront Direct review: hgtv magazine 97

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12:03 pm EDT
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Even though I live in Southern California mornings are still damp here. I go outside this morning to find my HGTV Magazine lying at the end of my driveway. It's in a plastic sleeve but the magazine is wet. And if this is to save me steps, it was lying 4 feet from my mailbox. And not nearer the house. What's wrong with the dry mailbox it was always delivered to?

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May 16, 2019 6:41 am EDT
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Dear Readers,
We'd be happy to replace your wet magazine and resolve any service issues you have.
Please feel free to contact us at www.doorfrontdirect.com.
Thank you!
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

97 comments
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Nancy Nucci
US
Aug 09, 2023 1:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Every time doorfront direct delivers a magazine to my house they throw it on the lawn and it gets ruined by rain Because their plastic covering doesn’t keep the magazine dry! This is the third time this has happened. I don’t think they even get out of their car. This one I found half under my van, soaking wet. On August 1, 2023.

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D42 MD361
US
Aug 22, 2023 9:02 am EDT
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I can not go out and retrieve items thrown on the ground, sidewalk.

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Roy Frazier
US
Aug 23, 2023 3:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My magazine was left at the end of my driveway. Easy enough for some one else to get. I can't see much of the driveway from the house. If advertising door front delivery then do it. 08/17/2023 a.m.

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nitsew
KERNERSVILLE, US
Sep 23, 2023 12:13 pm EDT

They left my magazine in the rain want it was soaked. It was about 2 feet from my covered porch. I requested a replacement and got a notification that it will be delivered in 3 days. Over a month later no replacement or current issue. no response from customer service.

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Cathy L. Young
Christiansburg, US
Sep 23, 2023 2:11 pm EDT
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This happens every month. The magazine is thrown at the bottom of the driveway, today right in a puddle of water. It's supposed to be at the front door and never has been.

#4 073G725M

#CLG0442991907/1# 00013 F/M24

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EDone
Tulsa, US
Sep 25, 2023 4:12 pm EDT
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I would like my subscription to be delivered to my front porch, not to the street in front of my house nor my driveway. This is a product I pay for. I do not want it run over, out in the rain, or stolen. Account #[protected]

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CWJe
Middleton, US
Sep 30, 2023 1:41 pm EDT
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Door front direct is a total misnomer. Just received my Town and Country thrown at the bottom of my driveway. Fortunately it was not raining today AND I was at home. What’s wrong with the good old US Postal Service which puts my mail in my mailbox?!

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Maryw66
US
Oct 08, 2023 6:18 pm EDT
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I want to cancel my magazine subscription. I never ordered it in the first place.

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Maryw66
US
Oct 22, 2023 7:11 pm EDT
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My magazine was delivered and it was just tossed on the bottom of our driveway. Really. That is so lazy. Addressed to me with my address on it and just tossed in my driveway. Good thing it wasn’t raining. Delivered on 10/7 or 10/8.

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Marshall L. Sorber
US
Oct 23, 2023 4:02 am EDT
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Last month the magazine was thrown into the entrance of my driveway and the bag was ripped and it was pouring rain. The magazine was totally soaked and had to be thrown away. This month the magazine was once again thrown into the entrance of the drive and left there in the downpour. The date today is 10/16. The Magazine was Car and Driver magazine

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Barbara Baranczyk
APPLETON, US
Nov 04, 2023 8:55 am EDT

Hi, I would like to see if you can start putting my magazine in my front door screen door. Since it will start snowing we're I live at

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BettyB15
Saint Louis, US
Nov 19, 2023 3:10 am EST

Thrown on lawn, thought it was trash! Unacceptable! Found on large front yard near street on 11/06/23

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RonHa
US
Nov 20, 2023 1:27 am EST
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Magazine thrown onto my driveway.

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pferr1935@aol.com
US
Jan 20, 2024 7:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Have had problems in the passed not receiving magazine can they be switched back to USPS ... BARBARA FERRANDO 3013 OAKRIDGE DR. BEDFORD TX.

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Thomas Bauer
SAINT LOUIS, US
Mar 29, 2024 2:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My magazine was at the end of my driveway by the street for anyone to pickup. My mailbox is on my house at the doorfront. Maybe you should call your company Ditched and Pitched in the Driveway direct.

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Paul Eaton
US
Nov 03, 2024 8:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Elle Decor magazine signed me up for this service. But did not tell me. Have not yet received a magazine. I live in an apartment complex. Stick with USPS. DFD is awful!

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SJHoeman
Kirkwood, US
Nov 17, 2024 12:14 pm EST

Found my new issue of HGTV magazine at the curb on Monday 11/11/24 at 7:00 am. The bag was wet from the water in the yard and at the curb. Luckily no one had picked it up. With the high cost of magazine subscriptions delivery should to the mailbox or at a minimum to the front porch.

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    Nov 19, 2024