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Double8Tickets.com

Double8Tickets.com review: Setting the record straight 4

Author of the review
5:16 am EDT
Review updated:
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I represent double8tickets.com.
Having thouroghly investigated these so called 'complaints' we can honestly say that these are NOT customers of double8tickets.com.
We are an independant on-line ticket broker, and have been established for many years here in the UK.
When certain events go on sale, websites appear out of no-where, reffered to as scam-sites offering tickets to either individual, or selected concerts and events. In order to achieve sales and build their reputation quickly, they write damning reviews of other companies, which is the quickest way to build interest in theirs, knocking out the competition as it were.
If you take the time to review these 'complaints' you will see that three of the comments were posted on the SAME DAY, by three different users, all making only 1 complaint in their history.
You can even see that 1 post was copied and pasted, and submitted 3 years later.
All of the comment are made with american IP addresses, which raises a flag that either the offenders are US based, or a UK based operation hiding their IP addresses.
We have investigated all of these supposed claims, and find no relation to any of our customers.

We encourage our customers to review their experiences with us, in order to improve our service.
You can see feedback from our customers on these websites:-
http://www.trustpilot.co.uk/review/www.double8tickets.com
http://www.reviewcentre.com/reviews110827.html
http://www.safeconcerts.com/tickets/directory/double8tickets-com/

We are based in central London and have been operating for years.
This website, as part of it's T&C's, will not investigate or censor any reviews, and this is the only way we can respond to this matter.
If you are a customer, and have any problems or queries, please don't hesitate to contact us on [protected].

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
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Ron Migliorini
US
Feb 06, 2017 4:19 am EST

All very well BUT I have been trying to contact double 8 with a query for over eight days now, sent four emails and phoned up to ten times a day, "experiencing a high volume of calls..." I don't doubt their efficacy but I do wish they would answer customer queries (having paid over £500 for tickets for April concert

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andrewo1966
GB
Dec 15, 2017 7:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

What a load of rubbish !
You just fob people off after taking the over inflated price for tickets !
Dont call people back when you say you will.
Take no responsibility for tickets that dont arrive !
hope your business folds as your customer service is just a scam aswell (Sarah ) the manager !

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Tom Cares Less
US
Mar 13, 2018 6:48 pm EDT

Hope my tickets come

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mathew gallimore
GB
Jul 16, 2022 12:46 pm EDT

It would be good if you actually respond to your customer!

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  1. Double8Tickets.com Contacts

  2. Double8Tickets.com phone numbers
    +44 208 888 8888
    +44 208 888 8888
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    +44 800 765 3688
    +44 800 765 3688
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  3. Double8Tickets.com emails
  4. Double8Tickets.com address
    28 Charing Cross Road, London, WC2H0DB, United Kingdom
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  6. Andrew
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    Nov 21, 2024
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Double8Tickets.com is ranked 13 among 16 companies in the Concerts and Music Festivals category