Vivid Seats
Reviews and Complaints

As a potential customer looking to purchase tickets for an event, it's important to consider the mixed experiences shared by customers regarding Vivid Seats LLC. While some customers have praised the customer service and ease of ticket purchase, others have raised concerns about overcharging, misleading pricing, and difficulties in obtaining refunds. It's advisable to proceed with caution and conduct thorough research before making a purchase through Vivid Seats to ensure a positive ticket-buying experience.

First, the concert I went to (Menzingers in Seattle) was outstanding so thanks to Vivid Seats for helping me get good tickets. Second, I had an issue with my tickets going to an email address that I did not have access to (totally my fault). I bought the tickets the day of the concert and so I called Vivid Seats and the customer support agent, I believe his name was Chris, was super helpful in helping me merge my two email accounts so that I could access my confirmation. Overall, great experience with Vivid Seats

After reading a lot of recent reviews through different sites, my hopes were not high for a satisfactory outcome for a refund.
I knew the Dodgers game would not be on so I emailed approx 2 weeks ago to try to start the refund process, as there is no way to travel out of Aus for the foreseeable future.
They responded back with a generic email.
Two weeks prior to the game I received the email 'refund or credit', and chose Refund straight away. Another day later, an email arrived asking if I still want a requested a refund, to which I sent an immediate response back. Next day a confirmation that the refund process had begun, but could take a while. Four days later (today), the refunded amount appeared.
Maybe I was lucky, but I did respond back virtually immediately, and in a courteous fashion. Good luck to you all.

I was in the ticket game for years when Kroger still had Ticketmaster. I'll leave that as a short story because the review is not about me. I've used Craigslist, which spam sucks now for ticket resale, Stub hub, and others to buy tickets. BY FAR, Vivid has the best app and platform I've ever seen. User friendly in every way I could possibly list. I am in no way affiliated or compensated by Vivid but tell everyone who will listen and about timing for best deals. I normally order online but called this time and Jamal was excellent and very professional. If there's a negative at all it would be not having seat numbers or aisle designation as that can be very important for certain concert venues although this purchase was for Cowboys Stadium. All that said I would work for Vivid Seats in a heartbeat. If I can telecommute give me a call. Thank you, BR549WRIGHT

I have never bought basketball tickets before. I was nervous to purchase these tickets because they were expensive and they were going to be a gift. When I talked to Morgan, he was beyond helpful. He was very patience with me and answered each one of my questions in a very happy manor. He did not seem annoyed at all and made me feel super reassured to purchase these tickets. He was very kind. I was nervous about the position of the seats and Morgan even reassured me the seats would be awesome because he had similar ones. It was so great to talk to someone so knowledgeable and kind. If I ever need to place an order in the future for tickets I will definitely be calling Morgan again! The site is not allowing me to attach a photo of my transaction but if you need credibility of my purchase I would be happy to send over my confirmation email. My email is ***@gmail.com

Today, I used a credit that I received from Vivid - due to the seller not sending tickets to a previous concert (no fault of Vivid). However, Vivid graciously refunded me my money for this previous concert, plus they gave me a $100 credit voucher towards a future purchase. This didn't diminish the disappointment from missing the concert two hours before it started, which had been rescheduled twice (because of COVID), but it made it a little more palatable. Moving forward several months to today, I purchased another set of tickets to a concert, using my credit, PLUS my Vivid representative Jaime, gave me an additional $10 off my purchase. I know Vivid has gotten a bad rap recently, but moving forward I honestly believe they are trying to make things right for their customers!

I do hope the seller comes through on this purchase for our concert in April!

Thanks, Vivid and Jaime!

TQ

Ronald F. Took my call to purchase tickets to an out of town event a few months away. I've never used this sight before, and was a little leery how it all worked. It was an easy process, and Ronald was very patient with my many questions. Beware that ticket values are "face value", as service charge, tax, electronic fees, etc are added. BUT, they would be added anywhere you purchase tickets. I appreciated when I inquired about all the fees and final cost that he took the time to explain. Confirmation info was emailed as I was on the phone with him. The expected arrival of emailed tickets isn't until the day before the concert. This makes me a bit nervous... They also are not printable, BUT he told me several times that I must have my phone with me to attend the concert. First time for me purchasing/rendering tix this way, but I'm sure this is the norm with technology. I called on a Sunday afternoon on a holiday b/c I had a few questions while ordering online. I was surprised someone took the call, and not "call back during normal business hours". I was happy to purchase the tickets that day over the phone after all my questions were answered.

Superior customer service. Alex was the best customer service person Ive ever had I work in customer service oriented jobs and manage customer service representatives and I would hire Alex in a heartbeat he is an example of every customer service aspect that you want in an employee never before have I seen that he mustve had excellent training from somewhere and I would like to know where he did an outstanding job Very kind and gracious and formative went above and beyond help with every little detail addressed me by name and confirmed everything and made sure everything was perfect for me I have never used your service to buy tickets before but I will always do that now it was in incredible buying experience that was provided to me by Alex is incredible customer service and if hes not in your training department you should put him there he met and exceeded all standards for customer service Ive 20+ years in the customer service field and he has the job down pat thank you for a wonderful experience he stayed on the phone with me until everything was complete and my order was confirmed through email again above and beyond I would recommend your services to anyone thank you very much

Literally the WORST customer service I have ever experienced in my life. Tickets said they would be at will call at venue. Come to find out, they were SUPPOSED to send me an email stating that I was to meet a shady fellow outside of the venue an hour beforehand, yet they never sent the email to me. When I arrived at the venue and my tickets were not at will call, I called their customer service and was told that the shady fellow had already left and was not responsible for answering his phone to determine WHERE he was with my tickets and that whoops too bad I was out 700 dollars. As if this wasn't bad enough, after getting off the phone with the rudest woman I've ever spoken to and finding out I was all dressed up with nowhere to go, I find out that the shady fellow had just scalped my tickets and pocketed the money. I tried calling the company back to tell them what happened and they blamed me and told me it was MY fault that he had sold my tickets. Ridiculous scam of a company ever made.

UPDATE
Without having to call or bother them, Vivid Seats Management reached out to me specifically to apologize and explain the miscommunication. After talking to them, having bought from them multiple times before with this being the first problem, I would definitely be willing to buy from them again.

As a very cautious buyer, I was a bit hesitant to purchase from Vividseats.com because this is going to be my first time to purchase from this site. But I'm glad I did the tickets I purchased though was over the phone and I'm so happy ABEL A. Was the representative/customer service person who helped me and my cousin during this crucial time to purchase tickets for BTS PTDLV. Abel was exceptional, patient and provided an amazing customer service experience for first time purchaser like us. He explained everything thoroughly and willing to wait until we get a ticket confirmation in my email. He answered my questions with a professional manner and NOT one bit that he ever express any annoyance while I ask him multiple questions regarding the process of purchasing tickets and if We are really getting the tickets the same day. I've read other reviews saying they didn't get their tickets or waited long. But not when Abel is the person to help you. So when you call Vivid seats customer service ***143 look for Abel A. You will not get disappointed he will provide that Exceptional customer service experience that we all look for and appreciate. Vivid seats gained loyal customers like us. Will definitely purchase from this site again. So hopefully the rest of the customer service reps are as amazing as Abel.

Knute was very helpful in finding me seats for the concert I've been saving up for, for months. He found me seats that were 13 rows closer than the one's I was looking at before and he saved me a little over $60 dollars for the first set I was going to buy. He listened to my concerns when I told him that I was trying to get the best seats I could because my mother recently in the last year had a retinal detachment in her eye that causes her not to sees well as she used to. I appreciate his patience and understanding when helping me with my order. Also, if anyone is trying to order tickets from this site I would advise you to call the representatives. It makes the process so much smoother even if you are not making a purchase that day and have to think about it. I can not thank Knute enough for the help that he provided me and I hope he is recognized for his amazing customer service. I also want to recognize Jay Rod for amazing customer service as well. He is the representative who I talked to a couple of weeks prior to purchasing the tickets. He talked me through the prices of the tickets and was giving me feedback for other customers that had bought tickets from this venue before. I unfortunately had to decline because I was not sure about the processing fees that needed to be added. I thank both of them for there outstanding work and recommend this site to anyone wanting to buy tickets for event! Thank you VividSeats! -B

Had no problem in the past, but if your electronic tickets have a problem, good luck. No loyalty to customers. I received my 2 baseball tickets in my email, clicked the link to the mlb.com app., got a ticket error which resulted in hours of back and forth with customer service, missed the game, no refund!

Had no problem in the past, but if your electronic tickets have a problem, good luck. No loyalty to customers. I received my 2 baseball tickets in my email, clicked the link to the mlb.com app., got a ticket error which resulted in hours of back and forth with customer service, missed the game, no refund!

My sister bought *** tickets for a show that was rescheduled 4 times due to Covid, each time she received emails stating your tickets are still good, just save original tickets. We show up for the show, qr code and email in hand just to be told they are no longer valid and refunds were issued for all tickets sold and ticket master is the only legitimate ticket sales agent. So we are out money and no show. Very dissatisfied!

I have used this company several times without complaint. I purchased Lady Antebellum tickets months ago, they were postponed and then canceled. When I purchased them vividseats policy was 100% money back for venue cancelation. I get emails from vividseats constantly so like most I dont read every one. They emailed saying that the concert canceled, that's as far as I read,they had changed policy and now DO NOT REFUND unless you notify them within 7 days. Every other ticket vendor refunded no problem,no games.i contacted vividseats and they said that they would not be able to give my money back, just credit for future purchase . Buyer beware this is no way to treat customers, I WANT MY REFUND !

My experience was going great for a while and I spent thousands of dollars with them. I wanted to take my kids to a game and bought parking garage passes. Upon receiving the passes, I noticed they are a completely different garage than what was on the ad. I called customer service and tried to work it out since I felt like I had built a relationship with the company over the years and thousands of dollars Ive spent. *** told me it was the same garage and there was nothing they could do, also they could show me how to sell them. Two garages, two physical addresses and almost a mile apart and there was nothing they could do apparently. I made a recommendation for them to put addresses on garages so no one else has the same issues. Moral of the story. As long as you just shut up and spend money its all good, as soon as you have an issues, its your fault. So much for 100% Buyers Guarantee that is promise.

Avoid Vivid Seats. In 2019 we bought our daughter *** tickets. I was offered a $75 credit if I used their mobile app program. The total of the tickets were right at $1500 (you read that right). At checkout I remember that my credit wasn't valid in this order and had to be used on the next order, ok annoying but *** PLEASE READ HERE - you DO NOT get your tickets right away. We never had our tickets until the night before the event. The *** show was postponed until 2021 so for two years I never saw a mobile ticket. All over their website is a statement of being able to sell your tickets if you no longer want them. Of course after the show was postponed for the first year we wanted our money back. When I tried to sell ours we just got a simple error message saying we were not allowed to sell out tickets. The catch is you don't get your tickets until the night before the event, so you cant sell them until you have them. See where I'm going? Now we're here, 2021, the seller has emailed me my tickets to my *** login email bc that is how I chose to make my account. Unlike booking a hotel room, you do not get an option on where you would like your tickets sent to, they just send them. While I opted to have my tickets available to me via app, the customer service told me that they would not help me recoupe my tickets since it was my fault for providing the wrong email. I pleaded to have them contact the seller but the seller provided an invalid phone number as a contact. So I got punished for the wrong email but the seller got my $1500 for having the wrong phone number. It wasn't until I busted out my big girl voice and told them that they were never to be emailed because they should have been on my app, hence having their promo $75 credit on my acct, that they finally helped me get my tickets. The thing about VS is you're buying tickets from an independent seller while VS is the middle man. Please please buy your tickets straight from the venue!

They got $113.98 from me 14 moths ago. Can’t get a refund. All I get is the runaround on there chat line. Meranda Lambert. Concert canceled 2 times on Edmonton Alberta

I received my festival wristband admission the day before the event & thankfully it worked. I was very nervous about it not working or arriving in time after reading the reviews

Tickets were double the price of other websites I found (I know, shame on me for buying off the first website I saw), and I still haven't received them yet via email. They purchase through private sellers so they can't even give me a timeframe. This "company" is a complete scam and I don't know how they are still allowed to do business. I'd like more than a word with whoever's in charge here.

On September 3, 2022, I bought two tickets for $618 from Vivid Seats to see The Weekend perform at a concert venue. I arrived at 6:30 pm and waited three hours before he appeared on stage. Shortly after starting, he left the stage and returned five minutes later to announce the concert's cancellation, promising full refunds. Dissatisfied but hopeful for a refund, I was later informed by Vivid Seats that the event was postponed, not canceled, and no refund would be issued. This contradicted my availability and their initial promise. After disputing the charge with my credit card company, I received a chargeback. Despite citing a consumer protection law mandating refunds for canceled events, Vivid Seats refused to refund me, and I am still seeking my money back.

I am requesting a refund again for the cancelled event below. Order [protected] 3 tickets to Amount: $759.00 The Last Ship Golden Gate Theatre Sat March 14, 2020 Show cancelled due to virus Name Mary *** This is a formal complaint for failing to honor a contract for service and failing to honor a refund promised in writing. I opened up a dispute with my credit card company plus I filed a complaint with state Attorney General. ? I have requested several times my refund credited back to my AE card for below cancelled show. I signed a contract with Vivid Seats for this show and Vivid Seats failed to deliver that service. Facts listed below were provided to a class action lawyer and the Attorney General as others wish to join this case. Order [protected] 3 tickets to Amount: $759.00 The Last Ship Golden Gate Theatre Sat March 14, 2020 Show cancelled due to virus Name Mary *** 1. March 11: refund promised. For above service and cancelled show due to coronavirus, Vivid Seats promised me a refund by phone Match 11. At that time, Vivid Seats was notified of my acceptance of refund, and rejection of any offer of a voucher credit. I thanked the rep in a followup email dated March 13, proof is attached. He said no further action was needed on my part, 2. March 13: Vivid Seats 100% Buyers Policy was posted on Vivid Seats website . Vivid Seats website verified above policy stating a 100% buyers guarantee policy or one could choose 110% voucher credit (“For both options there is no need to take any action.”). I had specifically rejected the voucher credit on March 11, requested the refund instead and followed this up with an email to Vivid Seats 3. March emails (proof attached) from Vivid reps confirm via email refund was processed March 11 and would arrive in several weeks. On March 21 and April 9, when I inquired via email as to where refund is, the refund was again confirmed in writing by Vivid Seats customer service reps. Proof of their emails are attached. Vivid Seats customer service reps responded in writing that 1. refund was processed March 11 2. Refund take a few weeks to receive credit back to my card. 3. Vivid Seats told me not to worry and that I would get my refund 4. Vivid Seats misled me and many others by giving fans false sense of assurances with emails stating don’t worry, refunds are being processed. We were never told any further action was required or to look out for a new email. 5. Vivid Seats suddenly changed their policy in an email dated April 15, 2020 which went to my spam mail. An email is not considered legal notice as a change to a contract, which Vivid Seats failed to meet. The April 15 email stated fans must notify Vivid Seats of request for refund within 7 days of cancellation. I had already notified Vivid Seats within 7 days of cancellation of show back in March and Vivid Seats had already confirmed back to me in writing that refund was processed . I specifically asked the reps back in March do I need to do any further action and I was told no, not to worry, refund was processed March 11 and it would be a several weeks to get refund. Vivid Seats already knew I wanted a refund not a voucher as the emails in March prove that. The 4/15 email does not legally undo the prior promises made in writing by Vivid Seats reps that a a refund was processed. That 4/15 email stated nothing about undoing the prior promises of refunds and for all of those whose refunds were promised there was no reason to believe we had to take any further action as prior emails already notified Vivid Seats of acceptance of refund, and denial of voucher credit, and reps already stated such refund were being processed. So why would we need to respond to an unexpected new email since we already had that discussion about acceptance of refund , rejection of voucher, with reps in writing? The 4/15 email was sent in a way to appear as reposting of the general policy on coronavirus (that was already posted 3/13) and buried in the fine print was a demand that fans respond back in 7 days for a refund. It did not seem like an email meant for the fans who were already in communication with Vivid Seats customer service and had already requested and been promised a refund, The email mentioned nothing about fans who had already accepted the refund and had received confirmation that refund would come. Again the April 15 email does not undo the promise of a refund in writing. How Vivid Seats has baited, switched policies, hid new policy steps in fine print in emails fans were not even expecting,did not even acknowledge prior promises made in writing as to refund being processed, is outrageous and an unethical. Due to your response we are banding together for a class action lawsuit against Vivid Seats and are also all filing a complaint with Illinois Attorney General. We will also start a social media campaign this week to #boycottVividSeats #Virus Profiteer. I and many others will send a press release to media to let them know of this scam story, how virus profiteer Vivid Seats is trying to be a virus profiteer during a pandemic and how they are trying to steal people’s money, to earn interest on that money. Vivid Seats should be ashamed of itself for stealing people’s money during a pandemic, earning interest on it, when many people including myself,desperately need that money,. Vivid Seats is damaging their brand and will lose many customers as words spread about Vivid Seats unethical practices. Mary *** [protected] ============== ============== ============== Begin forwarded message: From: ?[protected]@vividseats.com? Date: March 21, 2020 at 5:33:10 PM PDT To: ?***? Subject: Refund Hello Mary, I so sincerely apologize for the delay, your refund was submitted on 3/11/2020. Due to the current circumstances, the refunds are taking a little longer than normal to process die to the backlog of events. Normally it takes 7-10 business days, literally due to the volume of refunds they are being processed in the order to which they were received. The current time now is 2-4 weeks depending upon your institution as well. Again, I know that this may not be the best news, but please understand that you have been issued a refund and it is in the works. We sincerely appreciate your patience while we resolve this issue for you as this is a truly unprecedented time and we apologize for any inconvenience that this may have caused. Best, Ashley Customer Support Help Center | Order Status ============== ============== ============== From: ?***? Sent: Sat Mar 21 2020 18:32:52 GMT-0500 (Central Daylight Time) To: ?[protected]@vividseats.com?;?[protected]@vividseats.com? Subject: Refund Hello can you please tell me status of my refund that the customer service rep promised and processed by phone? Mary *** ============== ============== ============== ? Begin forwarded message: From: [protected]@vividseats.com Date: April 9, 2020 at 2:29:53 PM PDT To: [protected]@gmail.com Subject: RE: Fwd: Our Commitment to Fans: A Coronavirus Update from Vivid Seats ? Hello Mary, We appreciate you reaching out to us regarding your order and are happy to assist you with your concerns. We apologize for the delay in your refund. As you can imagine, we have thousands of customers and orders that have been impacted, and we are working as quickly as possible to service every one of them including yours. With the large influx of cancellations and refunds it may take a little longer than anticipated. As a reminder, you are backed by our 100% Buyer Guarantee, which allows you to receive a refund for your cancelled event. It just may take a little more time due to the increased number of events that are being cancelled daily, but please rest assured that we will get you your refund as quickly as possible. Thank you so much for your continued patience during this pandemic. I hope I was able to satisfy the reason for your inquiry. We greatly appreciate you working with us. If you should have any further questions, comments or concerns, please don't hesitate to contact again. Please feel free to reply to this e-mail if you have any additional questions or immediate concerns. Thank you! Brittany S Customer Support Help Center | Order Status ============== ============== ============== Begin forwarded message: From: Mary *** Date: March 13, 2020 at 5:40:19 PM PDT To: Vivid Seats Subject: Re: Our Commitment to Fans: A Coronavirus Update from Vivid Seats Thank you...I forwarded this to all my friends telling them why I buy from Vivid Seats. Please provide full refund for my order below, 3 tickets to The Last Ship, Saturday, March 14, San Francisco. If we buy tickets for future events (Such as Bob Dylan in Berkley at Greek Theatre, June 13) are we guaranteed a refund if virus is still here and performance is cancelled or we are personally sick, high rise and advised to stay home? Mary *** ============== ============== ============== Vivid Seats LLC 225 West Randolph Chicago, Illinois 60606 On Mar 13, 2020, at 4:57 PM, Vivid Seats wrote: To Our Vivid Seats Customers, As a valued member of the Vivid Seats community, we recognize the trust you place in us when choosing Vivid Seats for your tickets to live events. I am reaching out today to let you know that Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Many events have been canceled and, understandably, fans with tickets to these events may have questions. We want to make sure that you have the information you need regarding your ticket purchases from Vivid Seats. If you purchased tickets to an event that has been canceled and has not been rescheduled, we want to ensure that you have flexibility with your purchase and are providing the options below to all of our buyers. You may receive either: ? A full refund of the purchase price, including delivery charges, per Vivid Seats’ 100% Buyer Guarantee or; • Vivid Seats store credit worth 120% of the original purchase price, including delivery charges, instead of a full refund. For both options there is no need to take any action, and our customer service team will contact you directly regarding next steps. If your event has been postponed, your ticket will likely be valid for the new date, though every event may be different. There is no need to take any action, and our customer service team will contact you directly once we have an update from event organizers. Our teams at Vivid Seats will continue to monitor the situation and will inform customers regarding any changes or effects associated with their event. In the meantime, we encourage those with questions to please refer to our FAQs page here or email our award-winning customer support team for assistance – we are here to help. Thank you for your understanding, Stan Chia Chief Executive Officer Vivid Seats ? ? ?

On May 13, 2023 I purchased 2 Aerosmith tickets to the Charlotte, NC show on October 17th. My total purchase was $532.97. The show was postponed, but still has never been rescheduled, now over 4 months later. I have called Vivid Seats multiple times and can never speak to a supervisor and am just told they can't issue a refund unless the band cancels the show.

I had purchased 2 Aerosmith tickets for the 10/11/23 Tampa Concert which was cancelled and had not been rescheduled.

Order number #5326686.

At this point dates still have not been release for the concert to be rescheduled and I am seeking a refund since this is going into another fiscal year and I will be relocating for work and will not be in the state.

I have contacted customer service previously and have been advised if the policy however I will not be able to attend any upcoming dates if the concert is rescheduled. I am in need of a refund for my tickets. I would like a quick response or I will be opening a formal complaint with the better Business Bureau.

Please contact me directly by my cell phone 614-1832 or direct email Carrie. [protected]@gmail.com

The tickets I purchased for a basketball game were not delivered to the AXS account in time for the game.

I phoned Vivid Seats to try and resolve this and was in the phone for almost 2 hrs and it could not be resolved.

They told me then to call AXS and by the time they could send tickets to my account the game had started.

Order number [protected]

Date - 9th October 2023

On May 5th 2023, I bought from Vivid Seats two tickets tothe Luis Miguel Concert in Tampa. On October 2nd, Ireceived an email stating that the concert has beenrescheduled to another date (From sunday Oct 15th toTuesday Nov 7). I am not able to go in that date. When Ibought the ticket I considered my availability. Therefore, Iwant a refund of my two tickets. I already chat with them (customer support: Rajat) and after asking me all mypurchasing info, he said that he can't refund it, that I mustfind a way to resell those tickets. I bought 2 tickets for aspecific date and I should get what I paid for, or they justhave to return my money.

Paid $$$. No tickets. No refund. Horrible customer service. Do not ue this service.

Event is Boston College football / September 9 / Boston MA

Complaint board just asked for missing information. They did not say what was missing. I will make it simple. Vivid will not send your tickets until the very last minute - giving you no time to arrange to attend your event. They do not care about any inconvenience they cause. So if you want to goto an event without tickens and hope these guys send them then thisis the company for you. Otherwise do not use them. By the way customer service is useless and rude and does not let you talk to a supervisor. You are atbthe mercy of the fool who answers the phone. Not that I have any reason to believe a supervisor at this company would be competent or helpful. DO NOT USE THESE GUYS!

I never received my tickets for my Comedy event! The agent on the phone did not help me at all, said they could not reach the seller after I reached out 4 times to Vivid more than 24 hours before my event and even 2 hours prior to my event, completely Bogus! I want a full refund of my money. I will Never use VIVID again. Worst experience ever. A night out with my husband was canceled because my purchased tickets were never delivered to me. Horrible evening! I was guaranteed tickets by 5pm for our 7 pm event and never got them. $241.00 that I have not received back yet. Buyer beware.

I jumped online to order tickets to an event. Googled and found Vivid. I bought them for $1811 (2 tickets). I noticed on Stub Hub (and about 3 other sites that they were $1400 (including taxes and all fees. I over paid on tickets by $400. I immediately called in and they will not cancel or help work it out. Tickets are readily available everywhere else. Complete scam. Steer clear

My husband and I went to dead and company in fenway Park in Boston and at.the Park our tickets never came threw to get. Inside the park to our seats .we called and tried everything the customer service guy said but nothing worked and the concert was about to begin so we had to buy another set of tickets threw fenway Park and was told vivid would refund us 1000 and change and have not received our refund yet .

In July 2022, I purchased a ticket for the Bruce Springsteen concert in Newark, NJ to be held April 14, 2023. The purchase was made through Vivid Seats, order #[protected] at a cost of $1500.00 (not an insignificant price). As of today, April 3, 2023, I have not received the ticket which was to be delivered by electronic transfer no later than April 13, 2023. Since the event is only 10 days away and I have heard absolutely nothing about the ticket transfer, I contacted Vivid Seats customer service for assistance. I am so incredibly disappointed in the lack of customer service. I've called or live chatted 5 times and each time, the representative reads me a standard line about their policy. One rep intentionally disconnected me pretending he couldn't hear me when I know for certain he could but didn't want to hear what I was saying. I have asked for assistance in verifying I will receive the ticket I purchased, or a refund so I could purchase another ticket before the event. Since I will be traveling to the event, I need the ticket in hand several days prior. How can I reach someone who is willing to assist me?

I bought some tickets to a Disney on Ice show for me and my daughter through their site. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for.

After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Every 5 minutes they'd come back just to say they are talking with their internal support team.

Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved.

I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade.

I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-)

His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. Would never buy again. Ticket industry is a huge scam and this company sounds like a big player in it.

Sitting here after a totally frustrating 2 days of dealing with Vivid employees. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. My credit card was charged $328.30 that day. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. The 21st was spent on the phone trying to aquire our tickets. All I got was a run around, excuses, and finally no response what so ever. Never received tickets or a refund let alone even an apology. Ong please do not use this business...shadey as a summer afternoon under a big oak tree. Shame shame for all the people you have messed with and hurt. Phoney Company!

On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Ain’t to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I ordered premium tickets for the orchestra section. The market price provided by Vivid was over $500 per ticket. The total price was $1405.95. On December 13, 2022, I received the tickets from Vivid. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices.

Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. At this time, they told us that it was to be rescheduled at a TBD time other than that one email we were never heard from anyone at Vivid other than the calls I made and the insurance claim for the tickets that I purchased which was worthless as the paper it is written on. Fast forward I start seeing that she is finally performing from a post on Facebook and reach out to Vivid today about rescheduling to be told that my rescheduled concert date had already past, which is unacceptable. In addition to that they told me I was emailed one time on July 25th of my rescheduled date. What given them the right to tell me when it’s convenient for me to spend several thousand dollars to come back to Vegas. So, because I did show up there was nothing, they could do for me. So, they basically stole my money and all of the expense for the first trip. Performers need to be held account for their hissy fits and not at the expense of concert goers it’s not like I paid $100.00 for these tickets they were $3,300. and Vivid owes more to their inconvenienced guest that what I got. Worst company every and I would highly advise against using this company specifically and other like them.

The following is a chronological timing of the events that occurred:

September 26, 2022, at 7:33PM – I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. The request was put in minutes before.

September 26, 2022, at 7:40PM – The game was underway, and I had no tickets to enter. I made the call to customer service. The customer service rep said she would investigate. I had told her that if it couldn’t be resolved within 2 minutes, to please cancel the order. I was put on hold. The game already had been going for 10 minutes.

September 26, 2022, at 7:42PM – The customer service rep come back on the line and said that they are still working on the situation. I politely asked her to please just cancel the order. Between missing the beginning of the game and the fact that my back had started tightening up from being rear-ended on the taxi ride over, I felt it just better to cancel at that time. Again, I was put on hold as she needed “to confirm with a manager” that it could be done.

September 26, 2022, at 7:46PM – Email #2 arrived in my in basket saying that the order placed at 7:33 was now confirmed.

September 26, 2022, at 7:52PM – The 3rd email arrived with the tickets now ready to download to present to the usher to gain access. All the while I was on the line with customer service. I was informed at that point that they could not reverse the charges and cancel the transaction as the tickets were already issued. The tickets were never used. I asked to speak to a manager and was told “They are going to say the same thing.”. Repeated requests to speak to a manager were continually denied, leaving me with no other alternative than to dispute this claim.

On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT.

As of Oct. 13th 6:38 pm I am unable to access my tickets. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. However, no matter what link they have provided I cannot access these tickets. I have put in calls, live chats and emailed customer support. They are doing nothing to help me

I bought tickets from vivid seats in march of 2022 for a game oct.2. I paid $600 for 4 tickets, I didn’t receive my tickets, they kept telling I would get them closer to the game. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Well the day before the game which was 4 hrs from my home they quit responding to me all together. So I have no tickets and am out $600. It’s not right that they say they have no control over the seller. I someone needs to hold ticket brokers responsible