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Vivid Seats

Vivid Seats review: Vivid seats unauthorized credit card charges

J
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9:22 pm EST
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I had $724.99 in credit with Vivid Seats. I used the Vivid Seats App to order tickets that totaled $980.26. The app showed that the $724.99 credit was applied to the total to bring the new balance to $255.27.

I charged the $255.27 balance with my credit card. Once the card was processed it showed that $980.26 was charged to my card. It should have only taken the balance of $255.27 and not $980.26.

I immediately called Vivid Seats customer service and they said because it was processed, they could not refund my money.

I ordered the tickets on the Vivid Seats App to use my credit. The app showed that the credit was deducted from the total but once processed it took the full $980.26 and did not credit me the $724.99 as shown.

I did not agree/authorize Vivid Seats to charge my card $980.26. I only authorized them to charge $255.27.

I called my credit card company and told them the situation and they stopped payment. This did not settle well with vivid seats, and they cancelled my 724.99 cash credit that I had from a canceled concert. They refused to let me use the credit. This cannot be legal. I have called many many times over and over and I get nowhere with them.

Claimed loss: $724.99

Desired outcome: Allow me to use the credit or refund my money.

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  1. Vivid Seats Contacts

  2. Vivid Seats phone numbers
    +1 (833) 228-5143
    +1 (833) 228-5143
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    Customer Service
    +1 (925) 206-3066
    +1 (925) 206-3066
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    International
    +1 (312) 291-9966
    +1 (312) 291-9966
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    +1 (866) 848-8499
    +1 (866) 848-8499
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  3. Vivid Seats emails
  4. Vivid Seats address
    344 N Ogden Avenue 4th Floor, Chicago, Illinois, 60607, United States
  5. Vivid Seats social media
  6. Laura
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    Nov 20, 2024
Vivid Seats Category
Vivid Seats is ranked 3 among 16 companies in the Concerts and Music Festivals category