Dovenmuehle Mortgage
Reviews and Complaints

have a va loan on house, after Harvey ask for payments to be deferred for 3 months. mod came back last week finial they raised interest rate, payment amount and length of loan. all of which is against VA guide lines. interest should have been cancelled for the 3 months, interest rate should have stayed the same, payments should have stayed the same or lower. all of these are per VA guide lines, but VA can not do anything until bank comes to them for money after foreclosure, then all the law suites can start. stupid how things have to work before VA can denie bank. anyone going through loan modification needs to read the guide lines set by any type of government loan to be sure their bank is doing it correctly. surely I can't be the only person seeing banks trying to take advantage.

The bank has not sent me UCC3 even though mortgage paid 9 months ago. I asked for a faxed copy and was told that they don't fax, I asked for a copy overnight at my expense and told I had to contact another dept . I emailed and faxed and still no response 5 days later. Worst customer service dept I have ever dealt with in my entire life. I just want a copy of a document that I was told was generated 5-6 months ago and getting no cooperation from bank

I have been trying to get an answer to a simple question, for which I was told to submit the question in writing and await a response in 5 business days.

I did so, only to be told I had to resubmit the paperwork with my signature.
Even though the paperwork contained my written name and loan information I still had to do this.

I complied and resent the paperwork, and called in 5 business days later and was told the paperwork was never received (I sent it in via fax and received the transmission page, so this was a lie).

I sent in the paperwork via email and called in on business day number 7, only to be told it would be another week before they would have a damn answer.
I asked to speak with a supervisor and the lady hung up in my face.

These people are completely disrespectful and unprofessional, I wish I had my loan through any other company but this one.

AVOID AT ALL COSTS.

I got a loan modification from: Golden 1 Credit Union on my home. I started making payments and received notification that they needed additional funds to be put into an impound account to pay property tax. I called and said that was understandable but I didn't receive credit for the funds that were in escrow. They would check into that. In addition I appealed my property tax assessment and the County had refunded money which went directly to the lender. As it didn't appear any impound information. I asked them to give me more detail on the impound account and they said that they would fax it to me but they did not. Overlapping this problem, I received four different payment statements for the same month, in four different amounts, on my home on the identical loan. It seemed pretty obvious that the accounting at Dovenmuehle, holding the first mortgage, is pretty bad. Things didn't get resolved as I did not receive information nor credit I requested and then began foreclosure instead on the wrong amount. If I paid the wrong amount I believe that would be agreeing that their amount was correct when it was not. This is been a pretty stressful situation and I would like to compile information from other persons who have experienced the same or similar problem.

Over 2 years ago applied for a reduction of the mortgage payments, and now they tell me I don't qualify, I'm very frustrate with them.I have a young daughter and is not fair.This company is the worst that anyone could have.I have sent them all required documents, and I have called every month to check the status of the case, they always gave me the same status, so far they tell me that I can't help me. What they have is an abuse to people. I'm tired of this company and do not recommend it to anyone..

We have been w/Dovenmuehele Mortgage for 20 yrs...never missing a payment but paying extra principle each month.We sent a large principle payment 1/27 & the rest of the payoff 1/31/11 . I called them, they had the money in the bank...but did not pay off the mortgage nor send it to the new mortgage Co. 2/04/11 they sent the the large amt of our money back to my bank and said the acct# was wrong. Still dont know where 2nd amt is. New mortgage meanwhile charging interest everyday til they find the money.

I refinanced two years ago. My mortgage was sold to another regional bank and all was good. A year and a half later, the bank went under and was sold to Great Western Bank. Made payments to Great Western for a few months, then GW sold the mortgage to Mutual of Omaha Bank. MoOB has at least some of their mortgages serviced by Dovenmuehle. Immediately, Dovenmuehle screwed up my mortgage. I have ALWAYS been over a month ahead on my mortgage payment. This is intentional. I never want to risk having a late payment and it's a cushion in the event of financial difficulties. The first statement from "MoOB" shows my payment is due in two weeks. Now, through all the selling of the mortgage, I have NEVER missed a payment. I should be 6 weeks ahead but MoOB/Dovenmuehle says I'm exactly current. Called and talked to a rep. He said he couldn't change my due date. I explained that they already changed by due date and I need it changed back. He said he couldn't do that. I asked to speak to a manager and he then changed his tune. He said he would have to research it. Told him to do so but I still need to speak to a manager. I was told I would get a call back in 30 days (?!). Since I'm not actually behind on payments, even though I thought it was a rediculous timeframe, I agreed. 30+ days later I got a call back. He said the due date was correct. I am not 6 weeks ahead. Asked what kind of research he did. He said he saw that I made 12 payments last year so it must be correct. What he didn't see is that those 12 payments were ALL 5 weeks (given processing time) ahead. Spoke with a manager "Lenny Figliola". He said he'd get to the bottom of it and call me back in 3-5 days. It's been 5 days and I haven't heard anything back from him. Left him a voicemail which hasn't been returned. Spoke to the loan officer that originated my refinance. He said someone else had to refinance AGAIN because Dovenhuele had his payments as being 30 days late every single month, despite calling them every single month. Called Mutual of Omaha Bank. They are going to investigate and the person I spoke to said they have been having issues with Dovenmuehle that they are trying to fix. If they don't, I'll go through the expense to have it refinanced just to get away from them.

I have had Dovenmuehle Mortgage for almost 2 years (not by choice) my mortgage was sold and now Dovenmuehle is in charge. I have had problems from day one. When they took over my loan I never received any notification until the 90 days past due. Dovnenmuehle claimed they mailed several notifications prior; but never received them. Now I have a loss on my property and trying to get my insurance check disbursement. They told me what I need to do to get the process started; did everything only for them to tell me they need more info because I was told the wrong thing initially. When I question the wrong information all they do is apologize and say "I don't know why you were told that" Now after spending countless hours on the phone I have received my first check. Enclosed with the check is a letter that explains how the disbursement works. The letter explains if the insurance loss is under 10, 0000 then it will be signed and turned back over to us. My check was 9755.11 so what is the problem; why am I only getting a 1/3 up front and not the whole thing?

I am filing a legal complaint in Sacramento California Superior Court seeking a restraining order against Dovenmuehle Mortgage who is the "loan servicer" on a first mortgage obtain through Golden one credit Union in Sacramento California.
Dovenmuehle Mortgage filed a notice of default on my Sacramento home after I explained to them that and escrow impound account had been set up and funded. They claimed that they had no information about that and they increased my loan by the amount of $760 per month, over $9000 per year which is in excess of any real amount, to presumably make up for a negative balance. I was reasonable and I asked for something in writing that established their numbers which they said they would fax to me but they never have. After I received the notice of default I wrote a letter again requesting this information, although I had contacted them and Golden one many times by phone. The response was to continue the foreclosure and file a notice of sale. They use a Trustee Called Quality Loan Services, San Diego California, which I believe they may have some financial relationship with. It would be helpful to me if you know anything about these entities and be willing to sign a declaration that I will prepare for you stating the facts regarding any problem that you've had with any of these three entities. Dovenmuehle Mortgage claims to be located in Lake Zürich, Illinois but I can't find them there so be helpful to know and information about their location especially if you're from Lake Zürich and know that they are not there.

These people are *** or unscrupulous. When I struggled with my mortgage, I did the right thing and contacted Dovenmuele. I placed the property for short sale with a realtor and advertised. Within 2 weeks I got a cash offer, albeit for less money than what I paid, and they never responded to the offer. After 2 months, the buyer pulled out. I then received another cash offer some months later and they did the same thing. This time, buyer only waited about 3 weeks to pull out. I am now facing foreclosure which I feel could have been avoided.