DP Media Network
Reviews and Complaints

SCAM! Just like a cockroach motel, you can check in but you can't check out. I spent hours on the phone today trying to cancel my subscription without success. I tried three times. Each time a customer agent took my details and reason for cancellation and said a after a "brief hold" a "specialist" would complete the cancellation request. After infinite holds and retries, I gave up using the phone and tried an internet chat. The internet chat agent said that "Diamond: Unfortunately, I do not have the proper tools to cancel your account via chat due to our customer security policy, sensitive information such as payments or billing on your subscription. However, I can have an account specialist contact you within the next 5 minutes to help you with your request." That was over six hours ago. No response. NEVER give them your credit card number!

We subscribe to the Sunday paper and have had ongoing delivery issues for over a year. When a delivery issue is reported and another paper delivery is requested it is almost never delivered. If you want a credit, your only option is to call in and wait on hold for a very long time to request a credit. After 7 out of 8 missed weeks, I called and cancelled...and never received the paper again (so thought it was cancelled). I just noticed a charge after 2 months of no paper and my cancellation call. I contacted them via chat and was told my account was never cancelled and they could not credit for charges during the 2 months of no papers. So...I am being charged for a service that I have not received and that I have no control over. I did not receive any transcript of the chat and have no proof that they actually cancelled (like I thought they did the last time).

Offer for a $2.00 a week, all seven days - an offer to repay all The Denver Post's past missteps - just pay up front for six months - Post promises they have renewed customer service. Paid my money, took my chances... received the first paper, nothing since. Call and deal with the same automated system that tells I will receive today's missing paper with tomorrow's, probably also missing, paper. Chatted with someone,. Actually got a call from a live person. After some discussion, I realized The Denver Post's Customer had become even worse than it had ever been, The person I was speaking with made every attempt to convince me that I had agreed to a non-refundable contract - NEVER HAPPEN! Subscribe if you would like to pay and rarely receive your paper - all sorts of excuses and apologies, but still no paper. Buy yor Denver Post anywhere but directly from them!

My complaint is the same as previous ones. I have taken this paper 7 days a week for *** the yearly subscription price which is $509.95 due in March for my continuous Subscription and also becauseI am a senior on a fixed income.From Sept. 2021 until Feb. 21, 2022 I have had 88 days with no paper. I have called in each day and this is 100% frustrating. Granted I have been given credit but my subscription is due in a week and I do not want to pay for a daily paper at this exorbitant price knowing I will have the same problem.What does one do?In December I got very excited as finally I was getting a paper every. I got a tip envelope from the carrier, so sent a tip hoping this person would continue. A few days after Christmas no more paper.I would like to be able to ask *** what he would do in my position?

I have spent the last 2 months trying to cancel a digital subscription without any resolution. I initially called signed up for a introductory offer for the digital subscription for $.99 per month. I immediately noticed that I was being charged twice for the subscription. After being charge $11.99 twice in June, I called to cancel both subscriptions and was told on June 11 that both were immediately cancelled and that I would not be charged again. I then noticed another 2 charges for $11.99 in July. When I called customer service, they told me that only 1 account had been cancelled. I told them I was still receiving 2 charges and they could not tell me why. They told me they had to send me over to an account rep. I spent 30 minutes on the line waiting before the call was ended without any response. I am unable to cancel my account and think my only option is to cancel my credit card to stop the charges

WHY ON EARTH DOES Complaintsboard.com GIVE THEM AN A+ RATING WHEN THEY HAVE 64 1-STAR REVIEWS AND PROBABLY COUNTLESS COMPLAINTS?The Denver Post makes it very difficult to cancel your subscription. You can't do it online. You have to call a specific number during specific hours, and then only certain employees can actually cancel your service. So you wait on hold forever, talk to someone only for them to transfer you, wait on hold again forever, talk to another guy who gives a hard sales pitch even after you clearly state I just want to cancel PERIOD, then he puts you on hold AGAIN for another eternity while he "processes" the cancellation. This is not rocket science. It should just be a click of a button. THEY USE PREDATORY CANCELLATION POLICIES to try to get customers to just give up and keep paying for something they don't want. Any credible business would allow you to cancel by email, phone or through an online system.

If I could give this 0 stars I would. They never delivered a single paper, never notified me of my subscription ending, and then called me endlessly afterwards. I was called at 5:15pm and they begged me to extend my subscription and pay a 50cent overdue balance. And then I was told that I would have to call during business hours to cancel my subscription and pay the balance and this cannot be done online. I then waited on hold and was bounced around to 5 people before I was able to close my account. I was under the impression the fee would be waived since I NEVER GOT A SINGLE PAPER. I was told my account was closed and I would receive no further correspondence. The next day I received ANOTHER call begging me to extend my subscription. And also letting me know about the small fee on my account. At this point I gave up and paid it because I would have paid them to stop blowing up my phone daily. Terrible service. Dont do it.

First I did not really want the service to begin with, the salesman was pushy and would not take no for a answer and I was in a hurry. I ended up keeping the service for almost 3 months due to not being able to cancel the subscription online and having to call in. Every time I would sit down to call, they were conveniently closed. I never received the 3 day a week hard copy that I was supposed to receive and never used the digital version. When I finally had a chance to call during their hours, I sat on hold for 20 minutes just to be given a excuse on why it couldn't be canceled at that particular moment. I told them to write a note on a sticky note and cancel immediately when their system functions returned. Days later my account is still active and has not been canceled, in addition, they charge my card a 2nd time in the same month. This company makes it very difficult to nearly impossible to cancel a unwanted subscription.

We are going on 1 month of no newspaper delivery and several months of scattered / unreliable delivery. When I use the "Report a Delivery Issue" option and ask for the paper to be re-delivered, it never happens. And, today, when I tried to use the "Report a Delivery Issue" I got an error code that said I would have to call the newspaper. I called and no one answered. And, this is not just our house with an issue. Almost our entire neighborhood is not receiving their paper. But, today, our neighbor received their Sunday paper but no one else did! What is going on? It is fraudulent to collect our dues for subscription, but not deliver the product. I agree with other reviews that state their frustration with being reimbursed payment. A billing delay is not the answer. In fact, that might be the problem. I will be cancelling my subscription. But, again, this is not an easy process as you have to call the newspaper. Will they answer the phone this time?

It's impossible to actually cancel a subscription from their website, despite the section where you can click on "Manage Your Account." Nowhere on the website does it tell you how to cancel a subscription. If you fill out the contact form, no one answers. So the only way to cancel is to call them, which you find out by trial and error after wasting time online and trying to email them. I don't believe I subscribed with them at all in the first place, I think they started charging my account after I canceled my e-subscription with the Boulder Daily Camera. However, I don't have a paper trail for that. It is mysterious that the Denver Post's E-Edition only started arriving in my inbox 2 weeks ago, not 3 months ago when the *** Representative said that I subscribed. So beware. Don't waste time looking online or emailing, just call to cancel. If you've ever had an account with any of their papers, be vigilant about your account, otherwise, you could start losing $14.99 per month.

Had a disappointing customer service experience with ***. I wanted to cancel my subscription. I've just been too busy at work and didn't have the time or the energy to keep up with reading the digital newspaper. Called before the paid through date to cancel before I had to pay again. Customer Service Rep said everything was good to go. Said on the phone it had been canceled. Just this week, I got another subscription notice in the mail. I called customer service again and they said they had no record of me originally cancelling. They said I could cancel but I had a pending balance that I had to pay first since from their view, I had the service after the paid through date that wasn't cancelled. I paid it over the phone and it should be cancelled now. Hopefully I don't get another notice in the mail in case the membership team rep didn't actually cancel over the phone. The reps were all courteous and respectful but one lying to me such that I had to give them more money isn't exactly making me want to resubscribe anytime soon.

To even begin to explain my exasperation and frustration with the delivery service I would not do the justice it deserves . We have all heard the spiel "Are you just missing the paper for today". Let me connect you with an agent. The agent is both sympathetic and apologetic, and assures me /us he will report this to the supervisor. The agent then assures me/us that a paper will be deliver later on in the day. IT NEVER HAPPENS JUST MORE LIP SERVICE. Since Christmas I have been delivered 5 daily papers and 1 Sunday paper. Three church members who live about one mile from me also have not received their paper. Before Christmas I mailed a nice bonus check to my carrier who lives in Erie,C0 who then quit. I mailed a check of nearly $600.00 to the Denver Post for a yearly subscription. BIG MISTAKE! NO PAPER AND NO REFUND ! My subscription is up in June, and have absolutely no desire to renew. The Denver Post has a Monopoly ever since the Rocky Mountain News folded years ago. Is the Complaintsboard.com serious with this rating? I am reluctant to give this outfit a ONE STAR RATING.

Some time back my wife was conned into re-subscribing to the Denver Post for a year with the assurance that the issues that had prompted her not to renew a prior subscription had been solved. In the meantime, delivery all but stopped. Actually, no delivery occurred unless she called and complained. Then delivery happened only of papers one, two, three or more days late. For example how would you like to get Sunday's paper on the following Tuesday? The last 23 weeks she received only two Sunday and/or Wednesday papers, and these are the editions that contain puzzles and grocery ads, a feature we depend on and a feature Denver Post is quick to boast about. In the last eight days they delivered only two papers. I have read and agree that each of the 71` reviews on this page could be describing my wife's experience as well. Somebody must be out of their mind to assess Denver Pose a n A+ Complaintsboard.com rating. We have posed a solution...refund her money and cancel her subscription, but you all know how far that got. But I'll tell you up front the one star rating I've indicated is a lie! (Try 0).

My mother passed away in May and we needed to cancel the account. Because she had no will we had to wait to get representation in place to deal with all of her bills etc. which caused a delay in being able to process her accounts. We were able to put the papers on a vacation hold while we figured all this out. When I called to cancel the account they refused to give me a receipt or documentation that the account had been closed and charged me for papers delivered to an empty house. We got no notice via mail that the subscription renewed. My mother was a daily customer for decades and of all the vendors we have had to deal with this is the worst due to their poor customer service and treatment of us at this difficult time. All the rep could say is that she confirmed my account was closed but was sorry she could not provide any documentation proving the fact that is was closed or for me to use for reimbursement with the estate. Terrible business practices to not provide receipts or confirmation of processes. Very disappointing especially know what a loyal reader my mother was. You have lost a family of readers.

I am not going to repeat what others have said as it has been the same story for us. No delivery, no change of situation week in week out. Calling does no good as the reps merely read the script in front of them. Supervisors do absolutely nothing to correct the issue of non delivery. On line reporting does not change the non delivery issue. We might get a paper once a week, kinda like out of the blue, it just shows up. I have written two emails to the general manager and received no response. It is no wonder that my 6 cul-de-sac neighbors have canceled their subscriptions. Why would anyone pay for a paper that is not delivered? It took several conversations with supervisors to cancel my subscription and was told that my contract was paid through the end of March, then revised to March 12th. It doesn't matter as the paper doesn't show up anyway. The Denver Post is not in the business of delivering a daily paper, rather selling advertising to the online viewership. I suspect it won't be long before the paper edition will disappear completely Thank you hedge fund owners. I would not give my review any stars, but in order to post, one is required.

If I could give this company 0 stars I would. They are not even worth 1 star. I was with this paper for over 10yrs however this morning I finally had enough and had to cancel my delivery subscription. I had a Wednesday through Sunday subscription however I have only received 1 paper in the past 2 weeks and I have finally had enough. My wife has called every day and they say that they are experiencing some delivery issues and that they will get a paper out to us but no paper is ever delivered. I called to cancel and all they want to do is extend my service which would do no good since they never deliver the paper. I am tired of paying them for a paper that I never get and they will not refund my money for the papers I never received. The Denver Post is an absolute embarrassment of a company ! I loved getting my paper in the morning and reading it with my cup of coffee so I am really going to miss my paper but I am done giving this company free money for something that I never get. Denver Post you need to address and fix your delivery problems because from the looks of nextdoor here in Highlands Ranch everyone is fed up with your paper and everyone will be canceling your paper !

For the past two weeks, the Denver Post subscription service based in Phoenix, AZ. have not considered our mis-deliveries (4 in the past 10 days). I have reported these each time. Was promised that we would receive the or promised a credit. They have cancelled our subscription indicating that it was "too expensive." We received a 50% increase in June and July. oi credit, or extensions for non delivery. Extended hold times, dropped calls. They have not taken this seriously enough. They provided a Colorado Springs Post Office Box, stating that the Denver HQ was closed. For all intensive purposes, we are not paying to have our newspaper subscription not being delivered. The service is not taking customer concerns seriously enough to continue on with non-performance. It seems we cannot get through. When the paper was delivered during these last days, it was found in the rose bushes, on the sidewalk up the street and in the road gutter. That is a delivery problem, even though our request was to have it delivered in the newspaper slot below the mail box or on the front porch. We are in our mid-70's not humored. The Denver Post needs to consider another subscription support service if it intends to stay in the printed services.

I have a problem with the Denver Post and how they charge for their Special Editions. There are several Special Edition inserts offered throughout the year. There was an ad in this Sunday's paper for a 'Fall & Thanksgiving Cookbook'. The ad was in large print but in smaller print it states that the subscriber will be charged $5 for this insert unless a subscriber calls customer service and opts out. The last Special Edition was during spring or summer and was a charge of $8. There have always been problems with deliveries in my neighborhood with papers not being delivered. In the last several months I've had two occasions where the Sunday paper was never delivered. I always call and request a paper be delivered but it never happens. Then I call the next day and file a complaint and then have my account updated for the non-delivery. If deliveries are so inconsistent a subscriber may not see the ads for the Special Edition inserts thus getting charged for something they may not want. The Special Editions should be an opt-in service where the subscriber can call and ask for the Special inserts. It should not be a situation where you have to call to cancel any special offers. I feel the opt-out options is very deceptive and should be changed.

I hate to write this review as I believe it is important that support local journalist and news outlets; however, I am at a lost at where else to turn. I subscribed in July during a promotion they were having at my local *** In September I received a call as the card on file had expired, and they wanted my updated card information. During that conversation I decided that we didn't really use the subscription enough to justify the costs, so I paid my outstanding balance and asked that my subscription be cancelled, to which they said they did before ending the call. After a few days went by, I started receiving relentless calls from the Denver Post about subscribing again with them, which I politely declined and finally asked to be taken off their call list. I also continued to receive newspapers to my house. I called the customer service line about a week ago to ask them to please stop sending us newspapers, to which she said she would as it must be an error with whatever system they use for the mail route, but asked if I would be willing to pay for the newspapers I received - which again, I didn't ask for! After requesting to speak to someone about this as I was not going to pay for their mistake, I was told she would speak with her supervisor about it to get the fees waived. Thinking it was all finally taken care of, I woke up this morning to yet ANOTHER newspaper in my drive way. Please stop sending me newspapers, I do not want them and I will not be paying for them!

If I could leave a zero star review I would!My husband and I have been a Denver Post subscriber for the past 10 years, in the course of that time, we have had several delivery issues and yet we continued to persevere with the promises that things would change. However, the last 18 months have by far been the worst! We subscribe to the Sunday morning paper, not the Sunday 6pm only after Ive had to report a delivery issue paper; or Sunday but delivered on Monday paper or just not get the paper at all. I want nothing more than to sit down with a cup of coffee and read the Sunday paperand yet I find myself getting up, getting out the door and walking in to the *** to pick one up; spending an additional amount of money for something Ive already paid for. I am more than happy to cancel my subscription, but have been told by your employees that I can cancel but will not get my money back.unacceptable! I pay for a service that I do not receive; in my world that is theft. Money is paid out for services unrendered. I am unwilling to accept that. I call and am treated with disrespect from your employees, when ask to speak to a manager I am told no, when asked to get my money back I am told noNo I will not accept a late or undelivered paper, no I will not sit and wait for someone to call me back and then dont, no I will not be okay paying for a service/product that I dont get. All I want is to separate myself from the Denver Post, I want my subscription cancelled and my money (for the remaining months left) refunded. I do not think that this is unrealistic. What can we do to make that happen? I am tired of the excuses and want action!

5 weeks ago, I purchased a newspaper subscription to The Denver Post. They have not delivered a single paper to my house. I have called multiple times, to be told they will redeliver and redeliver, and escalate my complaint. Still have never gotten a paper. I just keep getting credited and credited. You can credit me from now until the end of time, and what does it matter since I NEVER GET A PAPER. Today I called to cancel and get refunded. I was told there is a no refund policy. You took my money and never gave me anything for it. That is FRAUD and THEFT. I simply do not have the time and patience to call you multiple times a day to inform you of your company's shortcomings. My time is worth more than that. I want my money back and I will spend it elsewhere, on a newspaper that will actually deliver to me. It is utterly ridiculous and I'm tired of your excuses such as: it's your delivery driver (oh really? how does my next door neighbor get a paper and I don't?) or we are having production issues (again, my neighbor got a paper and I didn't?). Stop with the excuses and either deliver or refund. Shame on you.

I am writing this complaint for my 92-year-old mother, who has been a loyal subscriber to the Post for many years. After addressing the significant rate increase, she pre-paid $364.00 on January 19, 2022, for a full year's subscription, available seven days a week. Her subscription was extended to March 19, 2023, due to remaining service credit. The new service was to begin on January 21, 2022, yet she has received only 2 newspapers in 20 days. Despite daily calls and requests for re-delivery, the issue persists. She declines account credits, preferring the service she paid for. Unfortunately, customer service has been unhelpful, and her delivery problems continue unresolved.

We recently received an offer from Denver Post to pick up more days for delivery of their newspaper..had just Wednesday and Sunday and now we are contracted for Wednesday thru Sunday. However, we have yet to receive all 5 papers in the same week, and their customer service doesn't allow in the beginning to talk to anyone. They give you the same recorded info: please leave you number and we'll send a missed paper out...even that doesn't work, and who wants a paper two days later anyways. This started happening before we got snow, but now with snow it is even worse. I did call to speak to someone twice, and they gave me the exact same info as the recording. I asked for a supervisor, not allowed to talk to anyone who can do anything about this. It concerns me that we have paid for the full year just about 6 weeks ago and I understand that if we cancel, we can't get any of our money back, but we can't get the newspaper either. This is incompetent and certainly a rip off if we can't cancel and get our money back, and then we for the following 11 months we also don't get the product on a regular basis. How can this be allowed to happen?

I can never seem to get through to customer service; I am on hold and they never answer. Their hours are such that I am calling within those times and after 30, 40 or 50 minutes on hold I hang up. It's a simple request. I put my newspaper on hold. And I just wanted to start back up. But I cannot get anyone to answer. My time is valuable also. My account number is with the newspaper company. I have tried Saturday several times. I was unable to call on Sunday. I tried Monday (today) and gave up after being on hold forever. I have tried every option given me when you call into their customer service number. I am exasperated. I have had an ongoing delivery problem with them for not getting the paper. You can check the records with them. The Denver Post has been problematic. But I'm so frustrated with them. I purchased my yearly subscription on January 8. Which should have been renewed normally on January 8, 2022. But my subscription has been extended to March 10 because of all of the times I have called in with missing papers. Now I would just like to set up my paper to be re-delivered from a vacation hold. But my complaint above is that I cannot get through to them. Can you help? Thank you.

I have contacted the Denver Post on numerous occasions to ask them NOT to deliver their newspapers to my home. Each time I am told it is a free gift. I explain that while very nice I do not want the paper and to please not deliver it. I have been promised on at least two occasions that my name has been removed from their database for the receipt of free offers and free delivery. However, several months later the orange bags with their paper show up. I have even contacted the VP of operations, B R. I am retired from the security industry and I know that having newspapers sitting in front of the house is a red flag that someone is not home. I have to pay someone every time I go away to come and get the orange bags of trash. Whenever I go out of town I have to regular check my cameras for the bright orange bags. I do not understand why the Denver Post feels that they know better then I do on what I want. I am not sure why they can't stop sending me their paper and why I must pay someone to come by and take care of it. I do not want their paper, I have not asked for their paper and I have been clear that that I want to be removed from their list. The promise I have been removed and it is back again!

After many calls complaining directly to Denver Post about requiring my mothers paper delivered to her apartment door in her independent living and assisted living center rather than being simply tossed outside the lobby door we are filing this complaint. We have also complained about the horribly rude behavior of the paper delivery personnel. My Mothers building has several residents receiving the Denver Post that require the paper to be delivered their individual unit. At a price of nearly $50 a month for a daily delivery its absurd that my mother feeling guilty for ordering the paper because she is not physically able to go to the lobby to collect the paper that is supposed to be delivered to her apartment. The delivery personnel refuses to deliver the paper to the apartment. When the lobby receptionist requested the delivery personnel to the paper to the individual units they were yelled at and since then the papers are delivered at inconsistent times ranges from 7-9:30 and the papers are left outside the lobby door. The behavior of the delivery personnel is deplorable. Unreturned call to discuss this issue or any attempt to resolve the problems show a deep lack of accountability by Denver

I have been receiving repeated harassing phone calls from renewal staff from the Denver Post for the past two weeks. Last August I prepaid for an annual subscription which was primarily digital plus a paper form on Sundays. I understood that my account was fully prepaid and I would receive written notice for any renewal decision. I repeatedly told the Post agents to immediately cancel my subscription and refund the unused portion of my prepaid year. Instead of cancelling my subscription the harassing phone calls continued, sometimes two or three times a day. I put their phone number on "block" status with my Verizon vendor but the calls continued. Finally today, after being shuffled among three different locations I have been told that my account will be canceled. However, instead of receiving a refund for the portion of my unused subscription that should have run until mid-August I was told that I owe them about $4.50. There statement is that I have been charged for something called "special editions" that were set off against my newspaper only subscription. I never received any such "special editions" or invoices for them or prior notification that the Post was going to do that. I think this is highly unethical and inappropriate, a type of bait and switch business model.

I paid to receive papers on Sundays. After several missed deliveries I called and was told that they have a carrier issue. A few calls later I was told that someone in regional management would call me to straighten it out. After numerous phone calls and months of NO deliveries, I closed the account and asked for a refund, since no services were rendered. I was told I would get a refund in two business weeks. Within this time, I was called by a customer service representative and told that they have assigned additional carriers and the problem is solved, if I would accept a discounted rate for the same service. Thinking hopefully, I obliged. After a few more weeks of no deliveries, I called and closed the account again and asked for a refund, stating that the first one I was promised never came. At this time I was told that The Denver Post has a no-refund policy. I reminded her that no services were rendered for the money I paid, and she said she would request one and I would hear back from someone by email. Needless to say The Denver Post failed to deliver on every single one of their promises. I never got a paper, I never got a call back, I never received an email from their customer service, and they are denying me a refund. Whatever is going on there is near-criminal if not blatantly illegal.

I've subscribed to the Denver Post, both print and online, for several years. The quality of the product has gone downhill and the price keeps going up. I've been thinking of canceling the subscription (or "membership," as they call it) for months. I had been paying $40/month. On Friday, May 15, I received a paper letter from them stating that my new subscription rate would be $52/month. That letter was dated May 13. My American Express card was hit with a $52 charge from the Denver Post on May 14. I decided that $52 was too much, and called this morning (May 17) to downgrade my subscription. I was quoted a rate for the downgrade, and I decided that it was still too much, so I asked to cancel. They told me that my service would end June 21, based on the new $52 charge. I stated that I wanted it to end now. They stated that it would end May 21, based on my April 15 payment of $40. I asked them to refund the $52 charge, and they refused, because it's "not our policy." The Denver Post raised my rate and charged me the higher rate without my authorization. Then they refused to give me my money back. This incident is just the latest in a string of shady business practices by the Post's circulation department. I'm filing this complaint in hopes that you can put a stop to their mistreatment of consumers.

We have been trying to get our $20 refund from the Denver Post since February. We signed up for a physical/digital subscription on Dec 18 2019 with a sales person who came to our door. Paid cash. We NEVER received the paper. Feb 2 Spoke with *** who said we would hear from the billing dept next week Feb 6 Spoke with *** who "escalated" the issue to the billing dept. Refund should take 2-3 weeks Mar 3 *** apologized and said she would expedite the issue today Mar 16 *** discovered our address was incorrect - listed as *** instead of ***. He would correct it and escalate to the billing dept. Apr 27 *** confirmed the address was still wrong and sent it to a specialist. *** assured me she sent it with "urgent escalation." May 28 Started with *** who said although *** was listed (wrong), the account was no longer on the books. Transferred to Supervisor *** who insisted she would be able to fix it if I would just give her a chance. Jun 30 Spoke with *** again - address still incorrect. She will - once again - escalate it to the billing dept. Apparently there was something issued but sent to ***. We asked our neighbors who said they would absolutely have given us any misdirected mail. Nothing. Jun 30 and I have now spent 3 hours chasing this. At my hourly rate of $125, the paper owes $375 for my time plus the $20 refund. Madness.

I subscribed to the Denver Post and paid my *** for a number of months before I decided to cancel service. I had not been receiving the paper during the time I paid for service and calls to customer service were always " we will check into the issue." Finally I called and let them know I no longer wanted the paper and to cancel my subscription. The manager on the phone stated that they would give me two weeks credit due to the fact I was not receiving the paper when I should. I was told they would cancel the subscription afterwards and made it very clear by saying it several times that I needed the subscription cancelled. I called later and found out they they are charging me a balance even though I canceled. They claim that after the two week credit it renewed my subscription. I told them several times that I did not want the subscription. They also suddenly started sending me the paper after I made numerous complaints. The delivery driver knocked several plants off my porch in the process and throws the paper at my patio. I did not ask for the continued paper service and I therefore feel the charges they claim I owe are unwarranted. The customer service rep I recently spoke with claimed I had to call and cancel after the two week credit which I was definitely not informed I had to do. I canceled. I should not be charged for papers I did not ask for after I canceled

I am the lead concierge at a rather large senior living community in Denver. I have almost 40 residents who either get the Denver Post or other local newspapers. I have worked here since 2019, and most of the time, the service of the Denver Post has been great. The past couple of months, it has really gone downhill. We normally get 35+ papers every single day. Lately, we have gone weeks without receiving a single paper. When we do receive the papers, they only bring about 10 of them. We ask the delivery guy what's going on, and he says 'This is correct.' I have called, family members of residents have called, residents have called, and we always get the call center. I beg for a manager, because these residents are losing hundreds of dollars. The call center employees are no help. They say things like 'I am very sorry this is happening. I will put in a report.' Some call center employees tell residents they will bring their papers that day, and then still never show up. I can never talk to leadership, and the residents never get their money back. Denver Post is a SCAM! And it's making other local newspapers look awful too. They can't tell me what is going on, they can't tell me when we will receive the papers, and they do not try to help solve the problem. I am telling you, they owe our residents hundreds of dollars and The Denver Post does not care.

I paid for a subscription for the Denver Post, for a physical paper to be delivered, on Apr. 15 with discountednewspapers.com, $182 for six months. The paper was supposed to arrive by Wed., Apr. 20. It didn't. I contacted discountednewspapers through the Complaintsboard.com and rec'd a reply from Kim A on 4/21: "The newspaper has given credit for the papers that have not been delivered and notified the carrier. They said it should start tomorrow. If you do not receive one please contact the newspaper at [protected] or email customer service at [protected]@denverpost.com for re-delivery or credit." Today is Monday, Apr. 25, and I still haven't rec'd the paper. I have called the Denver Post every morning since Wed., Apr. 20 re: no paper. Each time I was assured that the district manager would be contacted and I would receive a paper the next day; also that I would receive a make-up paper later that day. That has not happened. I have also emailed the Denver Post at member services every day since 4/23; have rec'd one reply on April 24: "Thank you for contacting the Denver Post. We apologize for the inconvenience. We have credited your account for the misses, and will notify the area delivery managers of the unresolved problem. le. Please let us know when we can be of further assistance. Sincerely, Tom K Customer Service Representative The Denver Post [protected]" Still no paper. I believe there is no carrier for this route and am very frustrated.

Having been a home delivery customer of theirs for decades, we always paid for the subscription either annually or semi-annually and understood that they were NOT to retain our credit card number and we had to give it to them each time the delivery was renewed.On Oct 30, 2021 a charge was initiated to our credit card with no notice of any kind from them and no action on our part. This charged was disputed through USAA and resolved in our favor.On November 15,2021, my wife had lengthy conversations with them and ended up speaking to ***, supposedly a supervisor. She told him repeatedly that we were done getting their paper, did not find their service at all satisfactory, did not want a free month, did not want the electronic paper, that the had no right to retain our credit card number or make any charge to it, and had never agreed to any auto pay program. He stated that the *** pay monthly charge at some $20 figure would be easier for us than paying a lump sum and was told emphatically NO.On Nov 22, 2021, I was notified by USAA that the earlier charged had been resolved and checked my account to verify this. When I did, I found that they have charged $26.87 to our account of November 16th, the Day After *** was told NO all those times.We are disputing this additional charge thru USAA and expect that to be resolved, but are asking that Complaintsboard.com take appropriate action against them. Being confident that the end of that business is coming, we still want their total lack of competence recognized.

I ordered the paper over the phone in April. I told the person to make sure I was not auto renewed and did not want to receive the paper after the period I paid for. He assured me this would happen. He also told me that I would receive walking sticks as a gift for subscribing. I never received these. I received most of my papers during the 6 months I purchased the paper. When the period was over, I received a call from the Denver Post stating that I owed them $1.50. I told the woman that's impossible since my subscription wasn't on auto renew. She told me I had to call customer service to resolve this. When I called them, I was on hold for 15 minutes and the gentleman I spoke with told me there was no reason my account should have auto renewed, but it did and he would send me to an Account person to have it resolved. I was on hold for another 10 minutes when I hung up on. I called back three more time and was hung up before I could be connected with customer service. The fifth time I called, I spoke with someone who was very unkind. He told me I was being difficult and had to transfer me to an Account person to resolve and transferred me while I was in the middle of a sentence talking to him. Before he transferred me, I told him I would be opening a case with the Complaintsboard.com and he told me that was fine. I was on hold for 30 minutes waiting for Accounts and have been hung up on again. I need this issue to be resolved. I've been a customer of the Denver Post or Daily Camera in the past and the customer service has been bad, but never this bad.

On approximately Monday, 11/16, at 5:30 AM, I went to DenverPost.com and ordered a monthly subscription, Sunday and Holiday paper, for $11.92 and paid with my credit card. I got an email immediately thereafter saying my DAILY SUBSCRIPTION, order #***, in in the amount of $182.00 had been received. I immediately called them and explained that the computer had changed my monthly subscription to the longer, more expensive subscription. 'Sandra' told me she did not see my subscription and to wait until the charge posted to the account and call back. The pending charge appeared on my credit card two days later. I immediately called again and talked to John, who said he was a supervisor. I again explained the error. He said he cancelled the subscription and that I would have to dispute the credit card charge with my credit card company. After some discussion he then told me he would reverse the charge. Yesterday, 11/19, I called and spoke to Sandra again. She stated that the subscription had been cancelled but she did not show any kind of reversal on the charge. She again stated I would have to dispute the charge with my credit card company. She then ordered the correct Sunday and Holiday newspaper subscription for me ($11.92). Today the charge posted as a charge (no longer pending) and I had to call my credit card company and dispute the charge. This is horrible customer service and one of the reasons I generally stop my subscription to this paper, due to the extremely poor customer service. The charge is now posted to my *** card in the amount of $182.00 despite the promise that the charge would be reversed.

I received a call to renew my service today and a person said they'd be willing to waive my past due balance by half if I renewed and paid them. This was news to me as the same type of person called me around Halloween to ask me to renew and I declined because I was moving in a month and was unsure if Id be remaining in Colorado. I asked to cancel and that person said they'd end the service. How do you ask someone to renew, they decline, you keep sending papers and they don't pay, and yet you keep sending and billing? Does this go on forever? I tell the person that today and they say I have to call another number. I call and talk to 3 people on 2 calls where I wait almost an hour who say they'll help and explain it to the next but don't even listen. Then they offer to waive the balance if I transfer the service? In the middle of me talking..and yet all that I hear is you'll help me if I agree to continue the service? Why do I need to agree you continue the service without my permission? I don't even live there anymore. Your customer service people just lie to get sales and your service says it can be cancelled at any time? This is not a fair treatment and to imply I don't pay my bills and to offer to help me after having been lied to only if I agree to more is foul. I will ensure everyone knows not to get involved with the Denver post because you can't get out of it. I with be subscribing at my new address nor ever again. It doings like they makes it impossible to unsubscribe which is a shady business practice and after online research seems to be very common. Someone should do a story on their reputation and how they ready customers. The person talking talks so fast I couldn't even hear the actual amount due before or that they've charged me before they hung up when I said i didn't want to renew.

On December 27th I was charged *** for the Denver post newspaper delivery. I was to receive the paper 7 days a week. I was told the delivery would not start for 2-3 weeks from the date I signed up. After waiting the approximate 2 weeks, I did not see my papers start to arrive so I contacted customer care. I was told my papers should have already been arriving bit they haven't so I was very upset. I requested my service be canceled and to be given a refund. I was told my service would be canceled. A couple days later I received a call from a supervisor that stated they knew there was a delivery problem because the individual who was supposed to be delivering my daily paper was having an issue with the route. They asked me to try one more month and said they were hiring a new individual. I declined this because they couldn't remedy the situation before signing me up even though they knew they had delivery issues in the area. The supervisor advised that she was submitting for a refund but that I should also continue to receive a paper for the remainder of the month which was about a week and a half. At no point did I ever receive a paper. I called again to report I never received a paper and I didn't get my refund and was told at that time that my refund request was denied because I didn't call in daily to report an issue. I advised that I didn't even have a date my papers were to start and that they themselves knew there was an issue with the route not getting delivered. The person on the phone then said that they have a no refund policy. I had never heard of this policy before. This company committed fraud because they charged me and did not once deliver what I paid for. I never received a paper and yet they received money. They knew they had an issue and failed to correct and forced me to suffer for their issue. I want my money back before I file civil action for fraud.

We have been receiving the paper for over 20 years.We continued receiving the paper through different transitions and itchins and companies merging and selling off with one another. If we are senior citizens who are on a very fixed type budget and we had to reduce our subscription subscription due to high rising cost.If for the last 6 years it has been an ongoing battle just to get our paper delivered to us in a timely manner 3 days a week. I constantly have to be on hold with someone new, customer service always tells me that the paper will be delivered I constantly have to wait over and over about numerous attempts to get my paper delivered in a timely manner3 days a week.Again I'm not very savvy with the new technology and my wife and I just simply like to sit down and read a paper in the mornings to get our day going.It is very frustrating to wake up and not have a paper as guaranteed as guaranteed, then I call and I continue getting excuses on why or how soon it will be there to my understanding it still doesn't get the.I even took the time to drive down to the corporate office off a Washington street if the Washington street and then I was still told things will get resolved and still hasn't.At the end of the day I understand that I'm not a big player at all I'm not a big player at all I'm not advertising in the newspaper and my subscription for 3 days a week is probably very minimal to what the company is making however it's not about the cost it's about the frustration and at at my age I don't need to deal with something that is so irrelevant like getting a newspaper early in the morning at 8 AM as delivered and guaranteed throughout my throughout my subscription.At this juncture I would like the Denver post to make a valid attempt to rectify the situation if they feel that it's necessary to credit my account and give me credit I'm all for it but I want my paper or I will immediately cancel my subscription leaving the Denver post once and for all

The Denver Post was billing me, unbeknownst to me, for 31 months for a digital subscription. I never received a welcome email or any billing reminders/notices via email. I only discovered the billing while scouring credit card statements. When I called the Denver Post consumer services they found no record of me as a customer. So I was prepared to file a fraud report with my credit card company. Before I did that I thought I would try the Post one more time. This time they did find a record for me but they noticed that I never created an online account, and thus never consumed any of their digital content. That was very obvious to me; I don't recollect ever subscribing to their service. So I have serious questions about how that happened in the first place but I don't think we will ever find an answer to that given it's almost 3 years in the past. Why I'm filing this complaint is because I find the Denver Posts billing practices to be highly unethical and quite possibly illegal. Every digital service I subscribe to sends a welcome email with instructions on how to open your account. Had I received such an email from the Post I would have immediately noticed the problem and cancelled it right away. But I was none the wiser that I had been subscribed. Moreover, the Post NEVER sent any kind of billing reminder or notice. Again, this is very standard practice for digital subscriptions. So the Post is effectively billing people and hoping they never notice it. They're certainly not being proactive in communicating with their subscribers. Finally, the Post refunded me for a measly 3 months of billings when I asked for a full refund of all 31 months. Clearly I never even created an account or accessed their content and they could see that, so it's not like I was expecting a refund for something I had indeed consumed. In the technology world, companies can't even recognize subscription revenue until their customers consume the service. I never did that with the Post and that's why I seriously question the legality of the Post's billing practices. For that matter I have filed a complaint with the Colorado *** office. If this happened to me I'm sure it's happening to countless others in Colorado and the Denver Post should be held accountable.