Drume Music
Reviews and Complaints

Online purchase Drume Music for the Drume Drum and accessory kit. Total purchase amount $163.00 Date of purchase 12/13. Shows up on my bank record as 12/14. Bank info show it to be as FUNCHAL PT ***. Separate transaction for same FUNCHAL PT cross border fee of $1.47 same date of 12/14. Never got a shipping or tracking notification emails. Got 1 legit appearing email about a question I had and emailed on how long delivery took from a Joyce H. Other emails I send just have generic answer from support team, no name. As of today, 1/4/22 I still have no product delivery, lost $163.00, no emails of shipment or tracking. Very disappointed, also can't get phone number for them. Noted all complaints and your investigation on them. Wish to inform you of my experience with them.

On August 19 I purchased a Drume Hand instrument ( a bell that can be played to create interesting sounds). On August 30, I received a communication that indicated the product had been shipped to me. However, the tracking ID supplied indicated that the product was shipped by an unidentified carrier and that it was in transit by unknown means from an unlisted source. Since that time I have sent six (6) emails to Drume Music asking about the disposition of the product and asking when it might be delivered. Unfortunately, Drume has not responded to any of my emails or questions. At this point I doubt that I will receive the product and suspect that Drume is out of business, or a scam. In any event, they appear to be an unethical, uncommunicative company that cares little for their customers or their reputation.

I ordered a product from this company and never received any info on the order's ship date or if the order was even filled yet. I made multiple attempts to contact the company over 7 days through two email addresses I found searching their site, but I have received no reply. I see in this Information about this company on this site, that they may be located in PA. On their site, they say they have a Portland, OR address.(18432 NE Sandy Blvd Portland, Oregon [protected] United States of America - per their website verbatim). I would like the money back that they took from me. I have alerted my bank and plan to do so with the Inspectors General office in Oregon. I have every belief that their company is a deliberate fraudulent company. I would ultimately like them to be held legally accountable, but really the ultimate goal is a refund.

Placed an order June 28th, was given a tracking link some days later that said the shipment was cancelled. Contacted support and received a new tracking link. This one says that "shipment information was received" by DHL in China. There hasn't been any further updates and it is now September 10th. Another attempt to contact support over a week ago has gone unanswered. It seems other Complaintsboard.com complaints are being answered with claims that that COVID has affected their ability to ship. This is not unreasonable to claim but the business is not being transparent about this all in direct communications, based on my own experience and similar complaints here. Very sketchy behaviour to continue advertising your product and accepting new orders when you know you can't ship the product in the expected window, or even keep up with your support requests.

I ordered an item through their Instagram page over 2 months ago, received the tracking # and then never heard any further progress on my order. The order has apparently been stuck in China for over 2 months and customer support has stopped answering my emails. I need to update my shipping address because I no longer live at the residence I originally ordered the item to, but apparently it doesn't matter because the item is just going to stay in China forever. I'm not sure if this is a scam or just a really poorly run supply chain and customer support system, but they collected my payment the day of my order and apparently have no intention of ever holding up their end of the transaction. If I could get an answer from custom support I'd like to either get an update whether it will ever arrive, or a refund, but I can't even get a response. Terrible experience overall.

Ordered a drum machine from Drume Music on September 17, got emails from them saying it was shipped. Never arrived. They list no number so I emailed them again. Was apologized to in October and they said they sent another drum machine. Never arrived. Emailed again in mid November, apologized to again and was told "we shipped it today from our warehouse". Got a tracking number and it showed it never left California. I've emailed them 2 times since then with no response. Went to complaint site about this company and several people said they did not get the product either. It's a sham and now I've got a $208 bill on my credit card. To add insult to injury, I keep getting emails from them trying to sell me other products. I may press charges against them since they have so many complaints. Wished I would have checked complaint board first as I never would have ordered from them. Done.

I ordered a $208 drum from Drume Music on Novemeber 7, 2021. I have repeatedly gotten an automated message from them stating they don't have robots and it will be 5 days before I hear from them. I finally found out in January that they had sent the drum to an address in National City, CA. Since then, I have heard from Joyce maybe two times stating they were waiting on the financial department to figure out how they were going to handle this problem. In the meantime, there have been around 50 email exchanges, most met with nothing or the "we don't have robot" default message. My card was charged $208 for the drum and a $4 charge for some other fee on November 7. I have proof of ALL the email exchanges. There is no number to call. I want the money back for the product I NEVER received. This is just GOOD business practice and clearly this is NOT a GOOD business. Thank you for your help!

On 8/9 I placed two orders with the company Drume online totaling in the amount of $240.00. My order number is #***. I was given two tracking numbers: *** and ***. As of today, 8/31, the first part of the order has been marked as "delivered on August 20th." It has not been delivered, and the postal company is not American. I have sent several emails in attempt to communicate with the seller that I have not received the orders as of yet, and the tracking info is both incorrect and not even updated (for the second part of my order). There isn't a way to contact this company other than by email (with an automated response) and the address for the company is listed as being in Oregon (so why the shipping from China?). I have requested a refund for the Drume drum due to my lack of trust in receiving my order. I am worried I will not receive my order at all. I would like a full refund.

I purchased a 'drume' musical instrument on 8/26 and payment ( $190 US dollars) was processed on that date. On 9/10 I received an email stating that my order had been 'updated' and the product had been shipped. On 9/20 I sent an email asking where my purchase was. I received an email back stating that they 'are not robots' and that it could take up to 5 days for them to respond. I sent several more messages asking about my purchase and finally received a message on 11/17 stating that my purchase was 'on its way.' The explanation was that they had some internal issues that had been resolved. In one of my messages I requested that they refund my money since I had never received the merchandise. It is now 11/28 and I still do not have the product. Their customer service and commitment to their customer base is horrible. Why would it take 2 months to get any sort of response to my messages (from 9-20 to 11-17)?

I bought a Drume drum on drumemusic.com on January 12, 2022, for $145 but didn't get a confirmation. I inquired about shipping on January 19, and was told it would take a few more days. I requested a cancellation on February 1 if they couldn't ship. They ignored my messages on February 1 and March 1. They charged my card on January 13. Today, I initiated a dispute. I'm reporting to Complaintsboard.com to expose their business practices, not just to get a refund. They fail to deliver the promised product after payment.

I ATTEMPTED TO MAKE AN ONLINE PURCHASE AUG. 9, 2021 USING MY DEBIT CARD. ITWAS A ITEM FROM "DRUME MUSIC" A HAND DRUM FOR $190.00. TIME PASSED AN I RERALIZED I SOULD HAVE RECEIVED MY ORDER. AFTER SENDING EMAILS TO A BOGUS EMAIL WITH NO REPLY I FINALLY RELIZED I'VE BEEN SCAMED OUT OF $190.00. I GOOGLE THEIR ADDRESS AND IT SHOWED A WALMART TRUCKING DISTRIBUTION CENTER. THEY HAVE NO PHONE NUMBER AND THE EMAIL ADDRESS I HAVE BEEN USING IS NO GOOD.I HAD MY DEBIT CARD CANCEL AND GOT ANOTHER ONE. I HOPING I CAN PROVIDE YOU WITH INFORMATION THAT WILL HELP STOP OTHER PEOPLE FROM RUNNING INTO THIS SCAM LIKE I HAVE. THE FOLLOWING IS INFORMATION THAT I GOT FROM MY BANK ON THE PURCHASE I WILL SHOW IT AS IT IS DISPLAYED ON THE SHEET OF PAPER THAT WAS GIVEN TO ME ARVEST BANK Lawton ok. Pst Dt Nsf; ***, serial number; ***, tc; 156 ,description ;Online purchase amount; $190.00. Please let me know of anymore information that i and you will need or want and i will provide that information.

I purchased a Drume hand in January 13 2022 for 193.00 order #*** . I have yet to receive it. I have emailed them at least 20 times and I get told different excuses. It shipped with tracking number stating label made waiting for product and later then it was returned to the warehouse. I have tried being patient and nice but have yet to receive my purchase. After going to your website I found out they rate an F. I sent them a final email stating I want a refund as I am not willing to wait any longer. I don't know what else to do. It is a shame a company is allowed to do business like this and not be penalized in some way. I apparently am not the only victim . they are supposed to email me back but since I told them I was going to talk to my credit union to report them I don't expect a reply. If there is some way you could help, I would greatly appreciate it. at least make them more aware that they are being monitored. Please give me advice or help resolve my issue Thank You ***...

I purchased a Drume hand in January 13 2022 for 193.00 order #*** . I have yet to receive it. I have emailed them at least 20 times and I get told different excuses. It shipped with tracking number stating label made waiting for product and later then it was returned to the warehouse. I have tried being patient and nice but have yet to receive my purchase. After going to your website I found out they rate an F. I sent them a final email stating I want a refund as I am not willing to wait any longer. I don't know what else to do. It is a shame a company is allowed to do business like this and not be penalized in some way. I apparently am not the only victim . they are supposed to email me back but since I told them I was going to talk to my credit union to report them I don't expect a reply. If there is some way you could help, I would greatly appreciate it. at least make them more aware that they are being monitored. Please give me advice or help resolve my issue Thank You

I placed an online order with this company on Dec 10 - Order #*** - $145 for a drume hand drum. I have heard nothing from this company since I received an email acknowledging my purchase. I have emailed them on three occasions since the purchase and have received the exact same reply - acknowledging receipt of the email but no further information. I will past a copy of the reply I have received as follows; Drume Music ***@***.com via freshdesk.com Mon, Dec 27, 2021, 9:11 AM (10 days ago) to me Hi ***, We would like to let you know that we have received your message. Due to the fact that we don't have robots writing the answers, we can take a while longer to answer the emails. So we ask you to have in mind that: We work during business days; Time zone GMT - Between 6 AM to 6 PM; We will try to answer within 5 business days. If you have a question about your order, make sure you included your Order ID in the message or the email/name used to do the order. Thank you for your patience! Best regards, Customer Support Team Please Help !

I purchased a Drume drum online at drumemusic.com on January 12, 2022 for $145 and received my order confirmation. I then contacted them on January 19, 2022 to ask when the product would be shipped. They responded stating my order had been processed and it would be "a couple of more working days". I contacted them again on February 1, 2022 stating that if they could not ship the product to please cancel my order. They did not respond. I contacted them again on March 1, 2022 asking them for some kind of response. They did not respond to this communication either. Drume Music charged $145 to my account on January 13, 2022. This morning I started a dispute through my payment provider. I am not filing this complaint for Complaintsboard.com to help me get my money back. I am filing this complaint so that Complaintsboard.com is made aware of this company's business practices/scams. They advertise a great product, they take your money, but they don't provide the product they promise and will not respond to their customers. I've attached my order confirmation and the email correspondence.

I purchased a Hand Drum from Drume on 4.24.20. The funds were immediately taken from my account. On 5.28.20 I received an email notification that the instrument had been shipped to me. A tracking number was sent to me by email. To this day the tracking status shows the following: ------------------------------------ May 8 Picked Up by Shipping Partner, USPS Awaiting Item. Shipping Partner: PITNEY BOWES. Your item was picked up by a shipping partner at 3:10 am on May 8 in FREMONT, CA 94538. This does not indicate receipt by the USPS or the actual mailing date. FREMONT, CA 94538 -------------------------------- The ship has never arrived. I have reached out to Drume via email 2 times (7.13.20 and 8.18.20) requesting that they either fulfill the order or provide a refund. Apart from an automated response there has never been any follow-up from Drume. My experience is consistent with other complaints that I have seen filed about Drum with the complaintsboard.com. I don't know how this Company are permitted to continue to doing business when they are clearly operating a scam.

I purchased two items from Drume Music on October 19 (order # ***). I contacted the business on 4 separate occasions to inquire about my items. I did receive one drum from the company. I received two links with tracking information. One link has never updated that I received the product and still shows it is in transit. The second item has never been updated and is "not found" on the tracking link. I contacted the business through this email address: [protected]@gmail.com about my missing product 4 times, to no avail. The first time I contacted the business (10/26) I received a response 2 days later (10/28) from "Joyce H, Customer Support Team." The next 3 times (11/8; 11/11; and 11/28) I received no responses. I do not expect to receive a response from them at this point. There is no phone number on their website. Their FAQ section says I would have already received my items by now. It has been over 1 month since I ordered these items, and still have no idea where my second item is. The item seems to need to go through customs and somehow ships from Portugal. This missing item costs $190.00. I need this drum to be sent to me immediately or a refund. This has been the worst process ever. Please assist. Thank you very much for your time and assistance in this matter. It is greatly appreciated. Sincerely

Purchased and paid for a DRUME Hand drum on May 21. Paid $190USD on my VISA Debit card. Order confirmation received - Order ID. Received Order Confirmation on May 21 Correspondence: - May 26: asked for order status update - May 26: told orders can take up to 7 days to process and 25 days to ship - June 4: did not yet receive shipped confirmation, so asked for status - June 6: they provided a conf of shipment - June 8: received a tracking number to check on bogus looking website - global_dot_cainiao_dot_com - June 11: checked tracking and status on the cainio website stated the shipment was cancelled with no explanation - emailed them a screen shot asking for assistance - June 14: received apology from them via email, blaming the pandemic and saying they would fast track my order - June 29: asked them for status update - June 29: received another apology saying they were looking into it - July 6: asked for status update and indicated my desire for refund if status could not be provided - July 6: told they didn't know what happened and would work with the Distribution Center to have it resent, again blamed pandemic - July 22: asked again for info and status politely expressing my frustration - July 22: given new tracking number for sketchy looking website track_dot_aftership_dot_com - Aug 1: emailed them saying that tracking on the aftership website states shipment does not exist. Told them to refund my money - Sep 2: they responded to my Aug 1 email saying they would check with their team for refund - Asked for status updates again on Sep 16, Oct 6, Oct 14 (demanding a refund) and again today Nov 2. - Have not received a response since Sep 2

I ordered a Drume hand (drum) on December 4. The price was $190.00 (this was supposedly 60% off list price and included free shipping). I paid with my credit card via Stripe. Order confirmation number is 10308. I have heard nothing from this company since my order. My card was charged immediately, and now, on December 29th, I do not have my item or any form of communication from the company. I have emailed them twice (once on 12/17 and also on 12/27, per their "contact us" guidelines, to no avail. I have received no response from them. This is what the automated response email says: "Hi Annelizabethstephens, We would like to let you know that we have received your message. Due to the fact that we don't have robots writing the answers, we can take a while longer to answer the emails. So we ask you to have in mind that: We work during business days; Time zone GMT - Between 6 AM to 6 PM; We will try to answer within 5 business days. If you have a question about your order, make sure you included your Order ID in the message or the email/name used to do the order. Thank you for your patience! Best regards, Customer Support Team" I would either like a credit to my account, or to receive the item that I ordered, ASAP, since I already paid for it. I have filed a dispute with my bank regarding this charge and also plan to report the company to the Internet Crime Complaint Center, per Complaintsboard.com's advice. I had planned to let this go a few more days, as it is the holiday season, and everything slows down and there have certainly been supply chain issues, as we all know. But after seeing all of the similar experiences had by customers on-line, I decided to get the ball rolling on the illegitimacy of this company. I would like to either receive the item ASAP or receive a prompt refund of the total $190.00. Thank you very much.