Dubai First
Reviews and Complaints

I am Dubai first customer. I am using this card for past 4 years. Suddenly they put 400 dhs as. Annual fee with out information. I did approved this condition. They have to inform customer weather they continue or not

I tried so many times to contact customer care since last week but no one response to the calls. If i cannot call to bank, bank should call to me.

My mobile No - [protected]

Credit card issued last year September 2020
Condition was spend more then AED 12K a year, card will be free with no annual charge

I spent almost AED 36k in a Year still I have been charged an annual fee of about AED 420.

Called customer care to cancel the card. They are claiming I have to pay the outstanding, which is basically the annual fee.
This is cheating and extorting money from customer.

I am customer of Dubai First since long time. First I had taken Dubai momentum Credit Card. In may 2021, I received cash back credit card without any requests. I did not activated it, since it was not important to me. Then I received frequent calls from Dubai first agent regarding credit card loans. I told her I am not interested in that, she insisted to take saying that its 0%, no interest, no cancellation charge etc... then I activated the card and took the loan.
Now the Game starts... Before activation I called the customer care agent and enquired about details of card, where she told that its life time free and I am eligible to 5% cash back on grocery and many more. Also I asked about annual fee, so she told no worry it absolutely free, there is no cap etc.
But after activating in 17 June 2021 and receiving loan and after a month I am getting an sms that I have to pay annual fee on October 2021. Within 2 months of activating card how it become annual, further they promised its free for life... ok I accept if they say at the end of a year. Here they trap the customer by giving loan and very next month they say that management decision to pay annual fee and its applicable for all customer. When I saw review in internet, there are lots of customer trapped in this way.

I have been trying to cancel the cash back credit card of Dubai first for more than 10 days, multiple times called customer care and 3 email reminders but no response . They have sent notice regarding implication of annual fee w.e.f sep2021 which is not acceptable hence the request made for cancellation. Ticket number attached.
Sumeet Singh
[protected]

I have been using Dubai First Credit Card for many years. While taking the card it was informed to me that it is Free For Life with no Annual Fees.

Yesterday on 9th Aug 2021, I received SMS stating that there will be Annual Fees of AED 399 which would be billed in my Oct 2021 Statement. This is completely not acceptable, no one has the right to impose any fees without my consent and approval.

I have been trying to call their customer care since yesterday but unfortunately no one is responding after holding call for long time. Also have emailed them on their official mail id, but still no one has reverted back.

I have lost the trust in them and want to cancel my card on immediate basis. I request you to escalate my complaint to them for closing the card or remove the Annual Fees.

I am reachable on +971-[protected].

i am using the Dubai first credit card(Dubai parks and resorts) for 4years now. when i applied for card, i was told that it is a life time free card. now 2 month back, i got a call from dubai first saying that they discontinuing the current card and will be provided a free upgrade of cash back card.after a month of usage, now i got a messahe that i will charged AED 400 as a annual fee.
when i called customer service, i was told that the terms and contidions are subject to change.
1st of all, i didn't ask for any upgrade. the bank themselves they upgraded and now they are charging for update which i not acceptable.
expecting a positive reply.
my mail address is [protected]@gmail.com and contact is [protected]

I've been a very good payer for this bank even though they offer tremendous interest on their loans but that's what we get when we don't have any other options to chose from. I finally paid and cleared everything from this bank finally that took me 6 years to pay all the loans I took before and got nothing in return. That is why I was very happy to cancel my card and request for the clearance letter for me to sleep well at night that I don't have anything now to do with this ridiculous bank. But till the very end even just by requesting to cancel my card, customer service team are not being helpful and will do their best to irritate you and push you to your limits even though everyone knows that this bank offers are useless, will keep you down and very inconsistent specially on their so called "cash back rewards". Why do you think there is a lot of negative reviews here and very less positive, the negative reviews comes from the real customers that experience the very bad service of this bank and those who left some very small amount of good comments comes either from the agents, staffs or relatives of the establishment. I am so done with this. I paid a lot of interest money already just to get out of this mess so please expedite my cancellation and send me the clearance letter from your side that I deserve to have as soon as possible.
Take note of this number, [protected], I believe her name is Ritu, don't answer her calls she will only harass you and very much likely not listen to you. Please I need someone to call me who will only listen and do as a customer should always be right and not to be harassed and pushed by the so called agents...

I request cancel the Credit card on 2019/2020 while they didn't do and last days they ask me to pay the Card membership or they open legal issues

I didn't got any statement after nov 19 and they had annoyed me with this deceive

Mobile no [protected]
Case open :Case ID: CAS-232419-K8L9J6
Credit Card number 544152XXXXXX0003

No bills nor statement of account in app. Then yesterday I got hit big time in my face with a huge amount of outstanding balance since 1 year of no notification of outstanding dues. When I emailed and called they were very impolite and impatient at its finest. As a frontliner, i would prioritize my service to my patient hence they should do as well. Apparently, they blame me for not contacting them during this pandemic while serving my patients wherein fact its their responsibility to refine and deliver quality app. I hope they will not be my patient and they will not feel my anger now. More than worse

Yesterday while making payment of my credit card dues, there was a error message and payment not happened. Subsequently I tried again and it was successful in second attempt. But sadly I dont have other balance in my account. I contacted my bank to credit previously deducted amount back to my account and they gave me a authorization code. With that authorization code Dubai first can return the amount which was showing error. But customer care representative from Dubai First denied to return.

Please return my amount asap.
Name- Mahesh Kumar Padhy
Credit card from Dubai First
email ID- [protected]@gmail.com

Respected sir,
I am Joseph Fenu, a customer of DUBAI FIRST.

Sir, I have a credit card of your bank whose number is [protected].Its limit is AED 15000 and I used AED 14000 .I also converted these amounts into 6 installments and the interest rate is 0.99%.
In the first statement, I knew that credit shield & accident insurance is included in the installment and I requested to bank to cancel both from my installment in13 December 2019( For your reference, Service request numbers CAS-02036-N9C8J8 and CAS-02038-Q9K6K5)
but next 3 months, your bank didn't cancel credit shield & accident insurance from my account.

I went to my home country on 4 January 2020 for my vacation.I came back to Dubai on 21 November 2020. Due to Covid -19 I couldn't come to Dubai.

In my absence I paid AED 14000 with 0.99% interest.For further details I included the monthly payment details.
InJanuary 2020 I paid AED 2657 (Date : 2 - 1-2020)
In February 2020 I paid AED 2657 (Date :1-2-2020)
In March 2020 I paid AED 2657 (Date : [protected])
In April 2020 I paid AED 2139 (Date : 2-4-2020)
In May 2020 I paid AED 2472 (Date : 2-5-2020)
In June 2020 I paid AED 2040 (Date : 2-6-2020)
and I redeemed my cash back point AED 210 also.
total amount I paid AED 14832.

Bank is still asking for money.
It is very difficult for me to pay even when I am suffering with so many problems . My condition is on my mind and I beg you to get rid of it.

I had 2 credit cards of Dubai First each with a limit of 10000aed.these cards where closed few years back and had no communications with the bank.However suddenly from 2020 I am starting to recieve messages on SMS stating 95000aed is outstanding. I checked the AECB report and it is showing 192000aed outstanding against these cards.this is causing a lot of stress and burden to understand such false Information.kindly advise how we can deal with this problem

They charged me with Over Limit Fees for a penaut transaction, they could have declined the transaction the moment i crossed my limit, instead of that they charge me hafty penalties for it. I am regular payer then also they do not have sense of retaining loyal customer who never defaulted.
I am writing mail to them every day but no reply.
The phone no i am trying but unable to speak to humanbeing
Useless services

I used the credit card to fund my online trading account, but unfortunately the platform is a scam as they did not give me my money back after withdrawal. They block me after I deposited 7000 USD money and lured me that I can withdraw the 50,000 USD after 40 days that I profited but after doing the withdrawal as what my account manager told me who is a con artist blocked my account and now I don't have any access.

Hi,
My momentum card has been changed by cash back card. Before I was operating card through mobile app. After getting cash back I am unable to upload in mobile app bcz app doesn't recognize this card. I activated cash back card through sms. Now I am using it but I am not able see my usage and statements. I have approached customer care several times but no solution so far. Every time They say technical team will contact me but no one contacted me so far.

Syed ali Hussain
[protected]

Sir,

There have been some unauthorized transactions in my credit card due to which I got replacement of my credit card. I have activated the new credit card and is able to use for purchases over the card reader machines with PIN. But I have the following issues:
1) The new card is not onboarded to the Mobile App.
2) I am not getting OTP for online transactions.
3) The above issues have ben raised at least 3 times with customer care teams - but no resolutions.
4) I have not got any official response on the dispute form I submitted on the unauthorized transactions in my old card (which is blocked now).

Kindly look in to this and help.

Regards,
Dinchu Oommen
+[protected]

my card is not even activated. They charged me monthly. How this happens. I have only one card activated. Do this consider as fraud

Worst credit card provider ever

This is the worst credit card in the uae ever. The interest they are charging are crazy high + even you pay earlier your epp, they will still charge you for the whole amount plus interest as if no help of settling early and you need to pay addtl. Early settlement amount. It's really unbelievable. For near a year I suffered paying almost 2k to 3k interest charge and my minimum payment doesn't help coz they keep charging you interest. This bank has no mercy for stealing money from the clients like us who felt like we are being fooled by nice words when they are offering of opening the card.

When requesting for card cancellation, they will do delay tactics. You need to fight with them and create drama that if they will not close the credit card its not your fault it it will used as you will leaving in uae for good and never come back, then that's the only time they will take action otherwise they will still make your card active and hoping you will fall again to the trap of using and they can charge you deadly interest. I will never recommend this financial institution, such a same it's part of first abu dhabi bank.
Thank god, I escape now from them after so many drama and fighting with them over the phone and just waiting now for the clearance letter which they said can be provided after 35 to 40 working day. Crazy! :)

Hi,
I had Dubai first card which their representative gave me saying it's not chargeable and I got a bill of 455 AED although my card is not even activated. I called customer care and they said you'll have to pay even if card is not activated. It's so depressing in these times these corrupt banks are looting common people.
If someone can help me in this regard on how to deal with them I'll be grateful. I have only 2 more days before the due date and after that they'll fine me for late payment and everything.
Worst bank
[protected]@gmail.com