Dubai First review: illegal use of my credit card 25

how did you solve it ? was money returned to you by bank ?

Hi there,

I had thought the same, however I believe Etc - IVR 142 is actually Etisalat.

I checked the different withdrawals with my Etisalat payment via phone and they were the same

I hope this helped

You must open a dispute with the bank itself

Which bank it is

Hi I have also faced same issue with my DIB Credit card today. Suddenly 4 transactions with in a span of 4 minutes early in the morning at 1.00 am deductions started happening in my credit card account. I received 4 messages of deduction worth 9000 AED.

Message reads.. "POS Purchase of 2, 110 on Credit Card No. XXXX on ... from Etc IVR 142."

Please help anybody has any clue in this regards.

I face the same issue and raised it with Citibank. My card was used thrice for transacting above AED 1500 each at 1238am on ETC IVR 142

Today 9th April 2019 l received 6 messages of deductions from my debit card totaling aed 1815 at around. The expenditure is from Abu Dhabi Etc IVR 142. I got message at 10.00PM. I have called customer care and deactivated card. i got 2 more transaction message with decline payment.
What should l do after card deactivation. Will I get my cash back?

i got issue on ENBD card

I also face same fraud my DIB card was charged for etc ivr 142 and du ivr total 9 transections of 14000 dirham were done within few minutes same time i call customer service center of my bank and de activate my card i also file dispute bank says it will take 6 weeks now waiting

2 days back, I have citi bank credit card, same fraud from etc ivr 142, last thursday I got message 3500 aed debited and transaction happen to your account after that automatically my card blocked and that tried to do 2 more transaction of 2500 & 1000 but it declined, but I lost 3500 aed and customer care people of citi bank saying it will take 7-10 days to investigate? this is how it works? it takes this many days to solve the issue? they cannot work immediately and rectify which user have done this? bank can contact with merchant (etisalat) and do confirm about the mobile number and easily rectify the fraudster but 'no' they always keep on pending things.

I can see upside recently too many people face this fraud, we can join as a group and make the complain against them.

Just came across this post after experiencing similar issue. Today evening 6000AED was deducted from DIB debit card through multiple transaction from ETC IVR 101& 142 within a span of 5mins.
I have already raised dispute but as process bank asked 6wks only for investigation.
Wanted to check did anyone get your money back from the bank?

same issue happed in my Emirates NBD card

etc ivr 142 abu dhabi are aed 2000 gone.

hello all, did any of the issue get resolved? facing the same situation now.

This happened to me last week with a card from ENBD, 800+aed charged over 2 trasnactions. Thankfully card was autoblocked on 3rd transaction. To my knowledge this is some scam where the fraudster is using etisalat ivr service to buy credit or something

Raised dispute with the bank, gonna take 2-3 months
Called Etisalat (I'm not even a customer with them) they aren't able/willing to help reverse the transaction.

I am facing a similar problem which happened 1 day back Masherq bank messages of deductions from my credit card total aed 1800 at around. The expenditure is from Abu Dhabi Etc IVR 142

I faced the same issue yesterday with my HSBC card. Unauthorized transactions worth AED 786 were made with a declined transaction worth AED 2500 all from Etc IVR 101 . I raised a dispute with my bank and I am hoping this issue gets resolved soon.

I faced the same issue with my Emirates Islamic Credit card, two fraudulent transactions Etc IVR OF AED 1333.5 and AED 1313.50 at 1am in the morning. Raised a dispute with the bank, hope the money comes back soon.

Dear All,

Same thing happen to me got a 5 transaction feb, 2020 from Etc IVR 101 and ETC 102 with total amount of 34, 200 aed. I filled dispute form and waiting for the result 45-180 days as per customer service from FAB (First Abu Dhabi Bank).

I called the bank and they don't want to freeze my account even it's under investigation, now my big problem is the interest I need to pay monthly.

Please advise what to do.

Thanks.

Similar case happened with my rak bank credit card. I received a call from customer care of rakbank on 02/06/2020 because they identified 2 fradulent transactions of aed 3263.80 and aed 1846.69 in quick succession at 18:06 pm done by merchant etc ivr 101, I checked message in my phone after they called up and was shocked. then they persuaded me to block the card and said will issue me new card with a new number. I submitted the dispute form to rakbank, I also received a new card. now I got a statement and is compelled to pay the total amount in this difficult times when I have only 50% salary from my employer.
I am really shocked how the bank server can be hacked and why the customers have to suffer because of their fault.
I immediately blocked my other bank credit cards as well because now I have lost the trust in their system.