Menu
For Business Write a review File a complaint
CB Banks Dunia Finance detained in the police station
Dunia Finance

Dunia Finance review: detained in the police station 19

J
Author of the review
3:14 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

17:30 of july 8, 2018

Police-uae called and told me to come over their station with my emirates id because an update has to be made in the system. Innocently, I went after my work is done just to clear it. Nobody wants to have an issue especially if it's involving the police.

To my surprise the lady police told me that I will be detained in their station for one night. She has given me these options: 1) go out tonight but has to pay 36kaed now (security cheque) or stay 1 night and I will be release by the next day.

My mind went blank and I was thinking what could have gone wrong, why I am in this situation? She then explained to me that dunia finance file a case against me. They open the case on july 3, 2018.

Before this happened, on july 8 morning time dunia collector came to my office to collect the payment. Actually, I missed 4 payments already but advised to at least pay 1 emi. So I paid one emi on july 8 (every 10th is the monthly debit to my atm) to avoid any serious issue. But, he never mention about this file case that has been made already on july 3 so at least I have done something about it.

I was detained in the police station the whole night, I was chained like a criminal. I only stayed in their quarters not in the cell. Handcuffs can be tolerable but being chained on both feet is really demoralizing & traumatizing. I really cried and felt so disappointed for myself. By the next day they asked me to pay 2000aed for security release but have to return on august to meet the court/judge. Police said that I have to settle everything from dunia before august.

Please help me with these concerns:
1. When returning on august do I have to bring payment or has to pay the full amount?
2. Do I have to go to dunia office to settle everything before going to the court on august?
3. What are the usual scenarios when facing the court?
4. I heard about only paying for the fine and the case in dunia will be closed? Is it true?
5. Please advise me. My experience was really traumatizing.

19 comments
Add a comment
M
M
Maria.28
AE
Jul 12, 2018 8:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi. what happened? why they detain you? how much is you loan?

J
Author of the review
J
jenzky
US
Jul 16, 2018 12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Maria.28

they detain me because I was not able to pay 4 EMI to dunia. my loan is only 26k.

M
M
Mtalii Mejja
US
Aug 28, 2018 2:15 am EDT
Replying to comment of jenzky

Jenzky..Sorry for what happened but we do go thro the same pain sometimes, i need to know why they asked you to pay 2k then you were released coz i've heard once case is filed you will have to pay fine from prosecutor then get released and everything is done.I have not through it but am assuming that way coz most of the people i know have gone thro this process am telling you but yours looks different now...kindly give us the reason why they asked you to pay 2000 dhs for your release and still you have an ongoing case

K
K
Kanor14
AE
Jul 15, 2018 12:32 am EDT

As reading your story, this is very strange and new... Please advise which police station you were detained?

J
Author of the review
J
jenzky
US
Jul 16, 2018 12:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Kanor14

This really happened. In Khalifa

U
U
Uloden
US
Sep 11, 2018 6:29 am EDT
Replying to comment of jenzky

Please are you in dubai and was Called in Khalifa city or you live in Abu Dhabi because I was Called also but had to hire a lawyer to attend to them

S
S
shafeekva
AE
Jul 16, 2018 5:52 am EDT

looks like fake statement

J
Author of the review
J
jenzky
US
Jul 16, 2018 12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of shafeekva

What made you say that?

P
P
PositiveLady
AE
Jul 23, 2018 3:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of jenzky

Your statement that says : "Police-uae called and told me to come over their station with my emirates id because an update has to be made in the system" is already unbelievable as for sure this will not be done by the UAE authority, they will not fool you and will tell you straight that a case has been filed against you. EID system/information update should be done in the centers and not in the police station.lol

J
Author of the review
J
jenzky
US
Jul 24, 2018 2:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm not forcing you to believe me. I respect your point of view. All I need right now is Help.

M
M
Mang Kanor 14
AE
Jul 29, 2018 7:46 am EDT
Replying to comment of jenzky

@jenzky - bounce cheque is a minor case only here in UAE, police officers will not make any excuses saying your emirates ID has to be updated. They will tell you straight rather than making stories like what you have said...

L
L
Loki222
AE
Aug 13, 2018 2:40 pm EDT

@jenzky please messages me if tou have done woth your final judgement and howmuch u have paid

J
Author of the review
J
jenzky
US
Sep 05, 2018 2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Loki222

i paid 4k fine for 36k cheque amount

L
L
Loki222
AE
Sep 07, 2018 2:36 pm EDT
Replying to comment of jenzky

Got your clearance after?

L
L
Loki222
AE
Sep 07, 2018 2:37 pm EDT
Replying to comment of jenzky

I paid 4K for 28K cheque amount. Does it means we are clear? And will not pay to dunia?

J
Author of the review
J
jenzky
US
Sep 12, 2018 5:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Loki222

I got my clearance. But as per them without settling the amount thy can still file a civil case

L
L
Loki222
AE
Sep 12, 2018 7:35 pm EDT
Replying to comment of jenzky

As per who?

J
Author of the review
J
jenzky
US
Sep 13, 2018 2:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Loki222

dunia

J
J
ji5656
US
Mar 03, 2020 4:57 am EST
Replying to comment of jenzky

hi bro can i have your contact please help me i have also same problem

B
B
Belinda Bario
US
Sep 16, 2018 4:12 am EDT

Hi...how many months is your lapses in amortization

A
A
Abu Danial
US
Sep 25, 2018 12:16 am EDT

For all up friends. You should know that the new rules in UAE said every security chueqe given in bihave to get credit card and it is less then 200k will be sovle with a fime from the court only. When dunia file a case agenst you the police job is to catch you anytime they can and will release you after 24 hours with kafala amount of 2k then they will send your file to the court. So the court will ask you to go to hearing after 21 to 30 days.
In front of the judge you should mention that you gibe the cheuqe as security for cc and the amount in the cheuqe is more then then credit limits then the judge will give you only fime between 2 to 4 k max.
Pay it then take the receipts and the court release to the police dept who call you first time then take a clearance from police then take all that documents and go to dunia to take your final clearance from them. So dunia can take the cheuqe amoumt from the insurance company.

P
P
Pinggou
AE
Jan 09, 2020 10:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Abu Danial

Hi despite of paying my settlement in dunia, police call me that i have a case, im scared to go to police coz i dont know what wl happen?wt if i dont have amount for fines?what will happen to me?please help me for some peace of mind really im suffering too much anxiety for what dunia did to me., it just i dont answer thr calls last july then they file a case which i dont know only police inform me that i have a case, wht wl happen to me, please help

I
I
ianesto1234@
US
Feb 18, 2020 2:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Abu Danial

which insurance company ?

F
F
Free Service
US
Apr 04, 2020 9:51 am EDT
Replying to comment of Pinggou

Contact me servicefree02@gmail.com

W
W
WARREN ROMAN
Oct 29, 2018 6:09 pm EDT

Is there a way of laying a case against dunia for submitting false information to the credit bureau? As it seem they are so quick to lay a case against the customer that they have been over charging for months.

E
E
Emmilou
AE
Jan 16, 2019 10:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

Hope you can help me with rgards to my DUNIA account also as per above.
I took loan of AED 40, 000/- last november 2014 with CC of AED 10, 000 limit to bought property in my country. However, the negotiation did not push through, I called DUNIA that I will return the full amount which it is still in my hand but they told me that it will not be possible due to their system, otherwise I have to my settlement that it is almost half of my loan. So I decided to continue my loan. But on December 2014 I lost my job. So I left some amount in my account so that it will be sufficient while I am searching for a Job. And manage to pay without fail until some instances happened last September 2016, that I am not pay for 5 months as I went back to my country, however continuesly communicating with them that I will be paying once I am back to UAE. And I did pay them again continuesly. Again on March 2018, I am not able to pay the full amount so dunia agent advice me to pay for EMI of AED 750.00/- which I did. But on August until December I did not pay even the EMI, I spoke to the agent and told them that I will settle the full amount but give few months as I am selling my property in my country just to pay this but it is not easy to sell the property, so continuesly coordination, communication with them. But last December 30, 2018 their collection agent called me and pushing me to pay 500 on that day as they are expecting 1000 payment from me. I told her I dont have anything and I am not able to pay even 500 but wait till i get my salary and will pay and told them that I will pay AED 500 per month until I will received the money from my country. But their agent rudely telling me that "I AM NOT AN EDUCATED PERSON" that I am not able to pay my liabilities. On the same day I filed complain with that agent of telling me those words. But after few days they replied saying that I have to pay my debt. and again send them the same mail requesting for extention as per my previous email and explination. But despite of almost everyday communicating with them through calls and email they still send me letter for filing Legal case.

Please can you give me your opinion and advice of what I can do.

Thank You

  1. Dunia Finance Contacts

  2. Dunia Finance phone numbers
    +971 44 238 642
    +971 44 238 642
    Click up if you have successfully reached Dunia Finance by calling +971 44 238 642 phone number 51 51 users reported that they have successfully reached Dunia Finance by calling +971 44 238 642 phone number Click down if you have unsuccessfully reached Dunia Finance by calling +971 44 238 642 phone number 32 32 users reported that they have UNsuccessfully reached Dunia Finance by calling +971 44 238 642 phone number
  3. Dunia Finance emails
  4. Dunia Finance address
    Plot № 120+121, Sector E18/03 Defense Road, Abu Dhabi, United Arab Emirates
  5. Dunia Finance social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all Dunia Finance contacts