Comerica Bank
Reviews and Complaints

Comerica bank is treating me differently than others who get there SSA benefits on the Derect express card. They are not providing the federal government wirh the routing and acount numbers and SSA has requested 8 times that my ssdi benefits go on the DX card. Comerica bank has a contract with the federal government to do so but are treating me differently than other's.

SSA has requested 6 times now to have my ssdi benefits go on Comerica Derect express debit card Derext Express/Comerica Bank has not providing the SSA the acount and routing numbers so SSA can put my benefits on the card. Instead Comerica tells me I gave them rong information but it is SSA that sings you up as they have a contract to do so between them. Comerica bank will not look into this or correct the issues

I have been trying to contact someone to talk to about accessing my account on my computer. Its been over 1 hour! Its should not take this long to try to access my account! I've tried all I know on getting some assistance! I'm still on phone now. Listening to the same repeat cycle of getting assistance

Don't no one speak or friggin answer phones anymore!

I NEED to access my account before I pay my bills today for petesakes!

My is diomionque bell I have direct express card n I didnt not unauthorized nothing

8/3/23
403.00
8/3/23
603.00
8/3/23
203.00
9/1/23
606
9/1/23
313
9/1/23
313
9/1/23
292

These things I didn't unauthorized on my account my card was lost n my pin number on back card n it was use n my iss benefits was used I can't pay my rent or my bill I am homeless doing to this I hope u can get my money back soon as possible thank u

I lost my debit card so I called for a new one it took 10 days I asked to activate it and I was told that someone ordered a new card with my name and a different address it was fraud so I told them not to change the address on the card, got a new card and guess what fraud so talked to a supervisor she sent yet again a new one went to activate it and they said they needed my birth certificate and my ss card front and back did it so said it would be 3 hours nope said I would be emailed nope called they said I was denied so sent it again said it would be 24 hours nope it was over 48 denied again called they said go to the ss office I did said they would call nope I called again they said they called me and couldn't get through that bs I had the phone next to me so they told me my number of chances to prove who I was over the limit what? looks like the bank doesn't want to give up the money that is not theirs so I wrote to the federal bank commission and the Texas department of banking my next stop will be the news I can't tell you the bs I have been through since July 26th 2023 I'm done a lawyer might just be in order with a news story I have been hung up on and those workers are rude

I have a debit card issued by you to direct express, that my social security retirement from the US government is deposited directly on to monthly. When they recently changed my card I have had restrictions applied and my card declined as if I am limited by the amount of my transaction and the frequency of attempts. I am a handicapped senior, and this card is my lifeline. I have a history with my previous card that should show that my card has always been used in the manner called for, so I'm confused at these severe changes. Please lift these limitations as soon as possible, so I will be able to use my money in the amounts I need, at the time I need them. Thank you

I deposited a check that was endorsed to me and my account is new I got. A letter saying it may not be cashed so they are holding my funds I deposited in April of 2023 it's now June the balance is there and it's been cleared by other. Banks so why are they asking for a affidavit I sent one by fax to a number the customer service gave me to find that they don't have a fax number after talking to another customer service agent. Gave me an address contact number then I was told they want affidavit to be sign that I had permission to cash the checks and of course I do why would I deposited them if they was not given to me and stressing on my bills facing eviction and repoing my vehicle.. I just need them to have the bank branch to draw up whatever affidavit they want me to sign and I will comply in order they release my funds I been getting the customer service lies and runaround for weeks and I'm sick of it all need their legal department to get to release my money I am in the middle of getting a lawyer. Reported to the bbb org and next yelp and which ever Treasury form I have to to make them wake up and understand this effects people's lives we have the bank to make sure cheks clear and that's what they should do I feel discrimination arising and it causing me to lose. They sent out only two letters any other letter they would have been sent paperless but the blocked my debit card and online access so I would have never seen the any letters so they are in the wrong

Craig E Smith Detroit, MI. From the period of 1/15/23 to the present, I deposited over 2100 in my account. There was at least 600 in the account, Comerica bank has caused my account to be overdrawn with poorly timed payments cashed in from them. My account is still overdrawn at this moment. I want the fees reversed. In addition, the local branch has poor customer service as well. I was left on hold for a lengthy period of time without a response to my question.

On January 16, 2023 I called Direct Express customer service and was required to provide a full social security number on the phone. The customer service supervisor required me to tell her again what my full social security number over the phone. This is a very dangerous situation opening me up to identity theft. She refused to accept any other information to verify my identity. I do not have a problem identifying my identity, I have a problem being required to verify my identity with my full social security number over the phone giving access to whoever is on the other side of the phone. I have no way of verifying the identity of the person who I am speaking with and if they are actually employed by Direct Express/Comerica Bank. When I refused to give her my full social security number and asked for her to verify my identity another way she refused and eventually hung up on me with the excuse that there are others waiting to be helped who would provide their full social security number over the phone. I do not appreciate being treated this way nor do I appreciate being forced to share my full social security number over the phone to an unknown person. I'm sure you can understand my reluctance to share this personal information with whomever. I'm sure you wouldn't want to reveal your full social security number to an unknown individual.

Transfer to cash app Sutton bank from debit carddebied daily. I am injured by your policies and or actions and this is a notice of my injury and it amounts to a lot of money I'm going to start charging you for my time every time I have had to call you 1-800 number and get hung up on; at $2,000 per minute if you do not respond an estoppel process will be started using the USPS.

My name is Steven Early, phone number is [protected] and I used a comerica bank ATM wanting to take out $20 in cash. Your ATM informed me that it couldn’t process my request but for some reason there is a pending $26 charge on my bank account. I have the ATM receipt and I talked to a bank representative immediately after the incident occurred. I have called and talked to my bank a few times today about this issue yet they keep telling me that as long as the charge is pending, they cannot do anything to on help. I am hoping that you are able to aid in fixing this problem as I have no money, no food but if your bank hadn’t of made the mistake of holding my last $26 which is unfair. I would only hope that your help would solve this expediently. Thank you

I made 2 fraud claims with Direct Express 2 dvd companys oneline (#1) bigdeezeypn [protected], tx $29.99 (#2) honvisionju [protected], pa, $29.99

the Fraud Investigations Team gave me credit in the amount of $59.98 issued on

08/17/2022 and on 09/02/2022 thay toke the $59.98 back thay said my claim was denied. I called Direct Express and told them I remember what the 2 companys sold, it was movie dvd`s I tryed to buy from company #1 Reef Break DVD season 1 for $29.99 but the order did not go thru. So I tryed to order from company #2 Reef Break DVD season 1 but the order did not go thru. the 2 company sites saved my debit card info and charged my a few months later, Never got a thing no DVD`s the 2 companys Frauded me. Direct Express said they can not do anything to get my money back once the investigation is final, do you know how I can get my money back? Thank You

I filled a survey for a free tool it chagre me and its pending so can be refund the money before it gets posted. The two virtual service tranaction.

On 6.29.2022 All my ID docs were stolen by an abuser.

7.1.2022 to 7.5.2022 It took many calls and 22 hours on hold get Direct Express to answer the phone.

I told them of the card and ID theft. They claimed they would cancel the stolen card and would send me a new card.

A Direct Express agent 'verified' me by sending a code to my email.

Agent said they would debit my account $18 for the new card and it would arrive in 2 days [to my mom's address in another state as I requeste]).

The card arrived 4 days later.

When I called the Direct Express number to activate - after 4 hours on hold - my call was sent to the Fraud Dept.

Direct Express Fraud Dept REFUSED to 'verify' me by using an email code which is the verification method they used to send a NEW CARD to a NEW ADDRESS.

Direct express agent (and a "supervisor") demanded front and back copies of my driver license, birth certificate and social security card.

Hi. I called yesterday and the lady said my expedited card would be here thursday. She said I'd get an email so I could track the card. Haven't received an email yet. Is it still coming thursday? [protected]@gmail.com is my email.My address is 445 E Ohio St Chicago, Illinois 60611It says label created. How long will I have to wait? My social security money is on that card. I need it really bad!

my name is paul brunke i a min the philippines i recieved my new at mon june 2 i activated it the same day even though my old card would be good until june 30th 3983 is the last 4 digit of my social 5970 is the last for numbers of my new card997 is the nmbers on back5332 4800 the first 8

my old card number8642

when i call the number i can recieve my balnce so the card is working but why cant i withdraw the money i been using this card in hte philippines sicne 2008 n for somereason when i activated the card b4 my od one expired it will not allow m to withdrawn my bills need ot b paid n rent

They blocked my card, Direct Express, I would like to know why?

I have bills to pay including Rent are you going to help?