Bank Of The Philippine Islands [BPI]
reviews and complaints

Ms.Beverly Castro with account in BPI account number [protected] scammed me last week. She used the same FB page of a jewelry shop i order some items. When I've the 28,000 php and next day the Original FB page message me that I was scammed and doesn't have BPI transaction m Just help me to block her account s since earning money is not easy as an OFW. It will make great help if you can help.. Thanks

I am billed by BPI for a credit card subscription which I didn't know about. I don't even have the physical card and I am not interested in any credit card application. I have reported this incident to my BPI branch with this reference number [protected]. You can contact me with my mobile phone number [protected] please enlighten me about this incident and help me resolve this issue. Thanks

Regards,

Lory Cabaluna

I did an e-load payment transaction yesterday at around 1 AM. An error shows after it fails. Upon checking the balance, the amount is already debited. I reached to their costumer service via email yet I got no response. I called on hotline numbers but didn't give me any solutions.

I tried to reach them yet I failed to be heard.

Now I got 3 tickets with the same issues

1. Unsuccessful credited transaction - [protected] - [ref:!00D6g05hgYp.!5002u0qfmuJ:ref]

2. Unsuccesful credited bank transaction - [protected] - [ref:!00D6g05hgYp.!5002u0qfnrE:ref]

3. Fund Transfer/Instapay - [protected] - [ref:!00D6g05hgYp.!5002u0qgMvg:ref]

I need your immediate response.

The new BPI app is such a hassle because I need to reactivate mobile key to pay bills in the philippines. It has been a problem to me since the month of August. At one time in September , my request went through and I was able to receive OTP to my mobile number (a dutch number). By end October however BPI is requiring all its customers to use the new app. Which meant, reactivating thr mobile key. Which also meant requesting a one time pin that would be sent via SMS. It is such a pain in the @sS because i can't receive OTP. BPI customer service is not being helpful because they don't promptly reply. I sent an e-mail to their customer service a week ago but still have not receive any reply from them.

My creditcard bill is past overdue because of this. To make it worst because it is past overdue, BPI incur late charges that is not my fault in the first place.

My previous balance is Php271,359.02 and I paid Php208,341.75, in this transaction, my unpaid balance is only Php63,017.27 which is computed below:

previous balance Php271,359.02

less payments Php208,341.75

--------------------------------------------

unpaid balance Php 63,017.27

==========================

The finance charge of BPI is 3% of the unpaid balance, which is supposedly Php1,890.51 as computed below:

unpaid balance Php63,017.27

finance charge rate (3%) 0.03

------------------------------------------------------

total finance charge Php 1,890.51

===============================

However, I was charged Php6,114.67 which is way bigger than what it is supposed to be. Yet, I called and waited for customer services 3X from June 16 to June 29 and 3X my request was declined.

I was asking for the explanation and computation where did they get that amount, the only explanation they have is "it is system generated".

Now, I do not know where I can file complain for this incidence. How many Filipinos banking in BPI where they file complain yet they just ignored like that. Even anybody with no accounting background can compute the amount easily, why can't they.

I filed the online form, which was approved on February 28, 2023.
The money has not arrived. It is March 16, 2023.
I have emailed bpi six time and not reply. They are blocking my emails to:[protected]@bpi.com.ph
and
[protected]@bpi.com.ph
nobody will help me or return my calls or emails.
I did this same wire transfer one year ago in 2022.
Reference Number
30COBXABP

I would like to share my experience with your BPI-Equitable tower branch in Ortigas Mandaluyong. March 7 (10-11am) I tried to deposit 12 BPI checks to different BPI accounts. They asked me if they were “payroll account” & I said NO-its not because those were for our suppliers as payment for the services rendered to our company. To my surprise according to the teller after referring this case to the branch manager, "for accommodation the first 5 checks are free of charge & the remaining 7 checks will be charged P100 each". They reiterate to transact in Bizlink. Our branch account called & coordinate with this matter but no use of their explanation so I took the checks & went out embarrassed. I would like to ask if this practice is under your memo. Please let me know. Thank you.

This afternoon, February 28, 2023, I visited BPI Tayuman. Even though the que line was horrendously long, I was able to wait because it was the end of the month and I believe there will be a lot of transactions. When I went there to obtain my new ATM account, which I had started on February 22, 2023, I had a wonderful experience with the new account teller who helped me. If I'm not mistaken, his name is JOMER, and I was so pleased with his service that I gave the branch a 10 rating. Yet today my perspective and emotions were changed by a certain new account teller. This woman, ISHI or ISHA, should not represent the bank because she is unfit to hold such a position. She even wanted me to print out the bank endorsement outside, but I insisted that Jomer let me send the bank endorsement to his email and print it out because I was only asking for a copy of my bank endorsement for my company with a bank stamp. Her tone of voice is not accommodating, it seems like she is irritated and not willing to help me with my concerns, she even crampled the paper in front of me at the end of our transaction such a disgraced to the Bank. BPI is a well known and respectable bank here in our country. She is not supposed to be part if this bank.

I don't know which is the best way to send my concern. But i have a question on my account balance. 10,000 was deposited to my account last december 28, 2022, I transferred 6k to my gcash account on that same day, then today i transferred 1,700. Those were the only transactions i made, how come that my balance now is only 2,003? What happened to my 300 pesos?

FYI my account is a zero maintaining balance

This was happened last November 15, 2022, after we receive our 13th month, but I've already filed a complaint in BPI Malate branch. And also, I already filled out a dispute form but until now and it's almost one (1) month there is no updates regarding in my account.

I'm still looking for update and hoping that the lost money I have will be brought back to me.

Until when I'm going to wait? Why is the investigation taking too long!?

What kind of service do you have BPI?!

I made the transaction las November 25th until now the Beneficiary have not received the money and the customer agents cannot give me a status or update until now of what happened or where the money is. They told me that the Department handling the remittance is not answering the escalated matter, I also emailed the inquire remittance email but no response as well. It's now December 6th and no status nor update was given to me. It is the worst experienced I had with BPI. I have a ticket number [protected]

To whom it may concern,

I would like to follow up on my fund transfer dated November 29, 2022 in the amount of 9,480 pesos from METROBANK to BPI using InstantPay. Until now, I haven't received the said amount, and BPI claims that no floating amount was found on my account. On the side of Metrobank, it is a successful transaction.

Please escalate this matter; do you realize how much stress you have caused us? I desperately need the money to pay bills. Please give me my money back!

This is about our Auto loan with account number [protected]. Our monthly payment is around Php 18,000+. We initially calculated this maturing by July 2022. However, when I got to talk to a customer service Officer last September, she explained that because of the Bayanihan act something during the pandemic, there was a period when the monthly installment was not collected. She advised that this is maturing by Nov 29, 2022. Additionally she advised that as we were not able to pay the August installment, we already have a penalty and we were supposed to pay a total of PHp 19,478.55. Last Sept. 7, I paid this over the counter. According to the Customer Service Officer, payment for October and November will just be the normal installment of Php 18k. Last November 2nd, we paid Php 18,551. I was just wondering why it is showing an outstanding balanace of Php 47,583.14. I hope you could shed some lights on this.

I have been contacting BPI for how many months now about my Dormant Account activation. I tried the toll free but no option for my case. I emailed the Ayala Mall circuit but no one replied. I tried email, messengers and Twitter. Finally last October someone responded from email and twitter although the communications arenvery slow. The instructions via email provided by BPI help desk are all confusing and they varies. I am now living here In Winnipeg Manitoba Canada. So going to Ayala Mall circuit personally is not possible. I did international transfer to activate. Other steps like BERC and sending a certain document to an expat representative is not possible where I am located.

I arranged a call out too because I wanna know if the International transfer I did went through and if that successfully activated my account. My online banking account was deactivated long time ago too.

They don't have a system about call out . I requested the call out Oct 25, they can’t give me time and date so I know when to expect it. Giving me a 7-8 days is not helpful, I can’t watch my phone for 24 hrs and also because of the time difference.

Those who handle the BPI twitter account aren’t trained on protecting client’s information. They tweeted publicly my personal number. I asked them to delete it.

Why I want my account activated because I plan to send funds monthly and start a time deposit. Hope someone can help me. My issue is very simple and yet no one from BPI can resolve it.

Dear Sir / Madam:

I want to inform you that I have decided to close my BPI Credit Card Account with the following details: Customer Number - [protected]

Credit Card Name - Lucito F. Manzanilla

Credit Card Number - [protected]

Expiry Date - 03 / 27

due to unauthorized deductions from paysmart24.net Limassol Cy 07 of which I have not subscribed to any of its products.

I believed that my Credit Card was hacked.

Herein attached one of its deductions.

Truly yours,

Lucito F. Manzanilla

who will help me it seems like poor customer service I tried reaching out on the nmbers I transfered 800 to my bpi online account last night from my union online account but up until now I have not receive it for emergency pa naman no money on my union now it was successfully xfer and all infos are correct where on earth I will ask help when all are unreachable

I visited your BPI - SJDM Bulacan branch earlier today (10/24/2022) for payment transactions, and guess what?! I arrived there at 11AM and then I ended up enduring and waiting for more than 3 hours (11AM-2:00PM) as their 'normal' queue hours.

Imagine the other customers waiting outside the bank, from 6AM to 9AM (9AM-4:30PM and kanilang opening hours) para lang mauna sa pila. Mainit at gutom na nga, sayang pa sa oras sa SOBRANG bagal ng services ng branch na ito. 'Wag niyong gawing palusot yung 'lunch break po kase', 'Monday po ngayon eh', or 'tanghali na po. Mabilis na yan' phrases sa mga customers niyo. Hindi kayo convincing sa totoo lang.

Finally after 2:30PM na tapos na rin yung transactions ko. Suggestions ko lang ay ito: #1: Mag assign kayo ng mga assistant sa mga queuing machines. Hindi lahat ng customer nakakauwa sa machine na yan. #2: Have separate booths/staff for deposit and payment transactions. Ang haba at tagal-tagal ng pila for these two transactions because ito yung pinaka-common na ginagawa ng mga tao sa mga banko. Why not try to prioritize these two?

Nakakahiya sa mga reg. customers niyo. Never naging prioritize kase mas dapat unahin yung mga nasa senior citizen lanes, though it is already given na dapat may allotted lane/line na sila in the first place.

How disappointing.

Dear BPI,

My customer number is [protected]

Account Name: Agaton R Daluran

Billing for the month of August 2022

Total outstanding balance 123,403.48

Finance Charges for September 2022 681.76

Payment August [protected].00

Balance to be forwarded 118,385.24 should be

However, the next bill for sept 2022 is 119,355.34

difference 970.10 what is this? and my payments are

inclusives of interest and I'm always

paying that finance charges.

There are differences happened

every month.

Please send me the comprehensive amortization schedule before I stop paying on this.

Thank you

Agaton Daluran

BPI Account Holder