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CB Banks Bank Of The Philippine Islands [BPI] Customer service assistance/teller
Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] review: Customer service assistance/teller

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3:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

* Doesn't provide accurate resolutions.

* Sarcastic in the way they respond to the inquiries of the customer.

* Poor customer service

I am an OFW who opened a bank account at this branch BPI - DAVAO AYALA ABREEZA 2. I am expecting to receive an ATM card, I followed the given grace period time to wait and came back multiple times but there are still no updates until such time my remaining vacation days have come but no ATM card has been issued to me. I tried to update my mobile banking using the new app but I'm having trouble fixing it, especially the changing/updating phone number. So I asked help with my sister to process everything since she was in the Philippines, but instead of seeking help, we received unsatisfactory responses from them. My sister tried to inquire at another branch and we received the best help that we needed. I personally talked the teller/agent through all over the phone and I received a sarcastic response and it shows it is my fault for not having an ATM card.

Desired outcome: Change a well-trained agent/officer at the information teller or do proper training on how to handle customer service to the valued customers. Provide accurate information and assistance to the customer.

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View all Bank Of The Philippine Islands [BPI] reviews and complaints

  1. Bank Of The Philippine Islands [BPI] Contacts

  2. Bank Of The Philippine Islands [BPI] phone numbers
    1800 1888 9100
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    50%
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    Philippines
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    7%
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    Australia
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    100%
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    56%
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    Singapore
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    100%
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    100%
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    France
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    100%
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    Hong Kong
    +81 531 636 003
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    100%
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    Japan
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    100%
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    Taiwan
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    More phone numbers
  3. Bank Of The Philippine Islands [BPI] emails
  4. Bank Of The Philippine Islands [BPI] address
    6768 Ayala Avenue, Makati City, 1226, Philippines
  5. Bank Of The Philippine Islands [BPI] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Bank Of The Philippine Islands [BPI] Category
Bank Of The Philippine Islands [BPI] is ranked 358 among 414 companies in the Banks category
#356 Community Financial Service Centers [CFSC] Community Financial Service Centers [CFSC] #357 First Abu Dhabi Bank [FAB] First Abu Dhabi Bank [FAB] #358 Bank Of The Philippine Islands [BPI] Bank Of The Philippine Islands [BPI] #359 Dunia Finance Dunia Finance #360 Professional Finance Company Professional Finance Company

Most discussed Bank Of The Philippine Islands [BPI] complaints

Transaction failure and mobile key device registration failure
1
(opinions to this review)
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