Bank Of The Philippine Islands [BPI]’s earns a 1.1-star rating from 204 reviews, showing that the majority of clients are dissatisfied with banking services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
atm
I'm not very happy with how changes were handled. When you choose to improve the atm cards, your customers SHOULD HAVE been informed that they should swap their old cards for new ones! Don't just program your atm machines to not recognize the old cards. Plus, there are those who cant get off work on weekdays. Therefore, at least provide us with Saturday mornings to deal with this kind of banking problems! In addition, please do not ask your customers to copy our signature which we wrote more than 15 years ago just so that it will match the ones you have. A person's handwriting changes with time and I'm pretty sure that's what the identification cards are for.
bpi atm
April 22, 2017
I got my atm account locked whil traveling to a remote location. Tried calling BPI asked them to help me. They told me that I have to wait till monday... I begged them to escalate the issue since I do not have even 1 Peso to go back to my house and buy food. I am basically homeless for 2 days.
I told them my concern that I am in a remote location and that I need money to go back home. Unfortunately they told me that they do not have the answer.
I will close all my account first thing this coming monday. I do not want to experience this again. I think it is better for me to just put my money in my bank rather than let them manage it like this.
incompetent tl phonebanker
I am a long time BPI Credit cardholder, more than 10 years. And I always dread and despise calling their customer care line 89-1000 because the agents keep on changing and do not even know how to handle our concerns. So, more often I ask for the TL (team leader) – in charge of the cu agents, which are the frontliners. But never did I know that this Roanne Javier, a TL won’t do me any good either!
I called up yesterday, Sept 30 to inquire about my BPI Online Express Credit Card, a different BPI credit card which was issued to me, exclusively for my online purchases. Since this was issued about 2-3 years ago and I still have it and haven’t used it. I called to ask if it is still good to us. Of course I am very familiar with their USUAL verification, my birthday (which I may add almost everybody knows, so I do not understand how this will verify my personality). But, when she asked me about my recent payments, I could not answer because it is my office who pays for it. I do not even see my billing statement! I have five credit cards in my possession, and my office pays for my purchases. So when she asked me which establishment was the last time I used it, I couldn’t even remember? Though I mentioned I was in ARaneta Center area since it was Sale there! And I am sure I used it in one of the shops there! And when she asked me what was my last payment? I told her, I do not have in my possession, since the file is in my office! So I agreed for her to call back the following day, Monday since it was a Sunday, Sept 30.
She did call me today, Oct 1, Monday, so I said okay verify me again and then I will pass on the phone to my secretary, Rosalie and this ROANNE JAVIER, the TL, says she cannot talk to my secretary since I have to PERSONALLY be the one on the phone to tell her my latest payment! WHOA! I can’t help but curse, because WHAT IS THE DIFFERENCE my secretary talking and dictating to you what she sees on our BPI folder, than I BE THE ONE TO TELL HER! It is a Monday and a lot of transactions are in front of me, and are more important, and costs money than I be on the phone and dictate to her! So my secretary with my BPI file on hand, I passed my Iphone to her. But, You know what this Roanne Javier did? She just said goodbye to my secretary without even handling and answering my concern in the first place!
To know more about BPI, please Google this: complaints against BPI, specifically www. pinoymoneytalk.com/problems-with-bpi/comment-page-87/#comments.
fraudulent credit card charges and ghost employees in cc deparment
I filed a case on fraudulent charges on my credit card back in 2008. The charges were reflected on my mom's card (an extension of my CC), which we claim we never received. They sent me a letter after a few months, informing me that my request to reverse the charges was denied and that I was hold accountable for the charges because they said (1) someone...
Read full review of Bank Of The Philippine Islands [BPI] and 44 commentsBank Of The Philippine Islands [BPI] Reviews 0
If you represent Bank Of The Philippine Islands [BPI], take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Bank Of The Philippine Islands [BPI] complaint handling
-
![Bank Of The Philippine Islands [BPI] company reviews](/images/business/150-150/109939/109939.jpg)
Bank Of The Philippine Islands [BPI] Contacts
-
Bank Of The Philippine Islands [BPI] phone numbers1800 1888 91001800 1888 9100Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number 8 8 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number50%Confidence scorePhilippines1800 140 3901800 140 390Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number 3 3 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number 3 3 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number7%Confidence scoreAustralia800 6312 0014800 6312 0014Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number 3 3 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number100%Confidence scoreGreece800 636 3007800 636 3007Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number 7 7 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number 2 2 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number56%Confidence scoreSingapore800 0630 0017800 0630 0017Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number 5 5 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone numberUAE+63 28 910 000+63 28 910 000Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number 4 4 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number 10 10 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone numberInternational+63 28 185 541+63 28 185 541Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number 5 5 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number 7 7 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone numberHead Office+1 (800) 225-1202+1 (800) 225-1202Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number 0 0 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone numberUnited States+1 (800) 354-5449+1 (800) 354-5449Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number 0 0 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone numberCanada+44 500 894 040+44 500 894 040Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number100%Confidence scoreUnited Kingdom+973 80 004 007+973 80 004 007Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number100%Confidence scoreBahrain+673 801 2003+673 801 2003Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number100%Confidence scoreBrunei+33 800 905 585+33 800 905 585Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number100%Confidence scoreFrance+852 800 932 634+852 800 932 634Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number100%Confidence scoreHong Kong+81 531 636 003+81 531 636 003Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number100%Confidence scoreJapan+886 801 631 305+886 801 631 305Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number100%Confidence scoreTaiwan+63 917 891 0000+63 917 891 0000Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number 9 9 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone numberText Only
-
Bank Of The Philippine Islands [BPI] emailshelp@bpi.com.ph100%Confidence score: 100%Support
-
Bank Of The Philippine Islands [BPI] address6768 Ayala Avenue, Makati City, 1226, Philippines
-
Bank Of The Philippine Islands [BPI] social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Bank Of The Philippine Islands [BPI] contacts
![Community Financial Service Centers [CFSC]](/images/business/48-48/113691/cfsc.png){kind=small}
![First Abu Dhabi Bank [FAB]](/images/business/48-48/131372/first-abu-dhabi-bank-fab.jpg){kind=small}
![Bank Of The Philippine Islands [BPI]](/images/business/48-48/109939/109939.jpg){kind=small}
Recent comments about Bank Of The Philippine Islands [BPI] company
Transaction failure and mobile key device registration failure
BB
1 review
Banco Bradesco
1 review
Populardirect
3 reviews
DEMCO
16 reviews
Homestar Financial Corporation
16 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.