Bank Of The Philippine Islands [BPI]
Reviews and Complaints

Puki ng ina nyo. Mga bobo kayo. Hindi na ako nakapaglunch sa inyo dahil hindi ako makapagwithdraw. Putang ina nyo anong kagaguhan yun? Magkakasakit pa ako dahil sa kabobohan nyo e. Putang ina nyo kung hindi nyo kaya panindigan responsibilidad nyo bilang taga hawak ng pera namin isarado nyo na yang kumpanya nyo.

P.s hindi to para empleyado na nagbabasa. para to sa putang inang bobo na nagmamayari ng BPI at mga matataas na opisyales. Pasabi sa kannila [censor] you.

Kudos bruh.

Their customer service is sleeping. They are giving different instructions in different service request (SR). They are giving instruction and after you make it they will make you wait long time. Its hard for me to ask for service request because I am here outside country (K.S.A). in the start they told me to passed the signed form of my request and I did it. After that they received the form late because it is not easy to send documents here in Saudi Arabia to Philippines. After that they received my original signed form, they make me wait long time. And now the are asking me another signed form to send in Philippines.
I send all the copy of my available I.D and also my passport. but its useless. I know they have protocols and procedures but for me its hard to send again another documents. I ask them to compare the signature in my first signed form but they insist.

Anyways, BPI is a good bank but the team working in this company is sleeping.
I am so disappointed that we are OFW and asking for the service and doing anything just to avail this service but they are giving hard time for us.

anyways. Thank you for that BPI Philippines.

Since the day that your BPI team received my signed documents from RIYADH Kingdom of Saudi Arabia, they sent me an email telling the procedure I will do because the signed form was received after 20-days waiting period.
I did all the steps they told me.
I cleared the phone data, I request again the transfer to anyone request in the same mobile I am using, and when the new signed form came into my email, I disregards it as per your BPI express online team and after that, I informed them that its done.
after 2 to 3 days they sent me another email telling that they forward it in the concerned department.
after 2 days they send me an email again that they are asking if I used the same device in my filed enrollment and of course I replied YES!
after another days coming, they are asking the same questions again and again. I already attached a picture of my company I.D, Residency I.D "Iqama", My Philippine voters I.D, my BPI ATM Card for them to believe and process my service request because I will use this for sending money in my family in the Philippines.
Its almost 3 weeks since I am following up this request.
I am a BPI Customer and Investor in Philam Life insurance. My name is Christian Albert Alcantara.

Please prioritized my request for this service. its been a long time and your BPI express online team is doing nothing.

I am complaining these people
CASSIDY FADERANGA-BPI EMAIL BANKING TEAM
JESSICA ERICA PRUDENCIO-BPI EXPRESS ONLINE TEAM
for asking the same questions again and again and doing nothing after I provide everything that they need.

I did what your company procedures needed for processing the service request. I did send the documents needed to Makati Philippines from Riyadh K.S.A and you received it already but until now its not yet activated. I don't want to think that I wasted money and time sending all the requirement you needed because, I also need this service to be activated, so I can refill my ATM Card and I can send money anytime to my family in the Philippines.

Please for your kind assistance and care.

The new Bank Manager at BPI Magllanes, Cecil is rude, unpleasant, utterly unhelpful, and too busy talking rather then listening to the client. I've had a great experience at BPI Magallanes for years, but in the two weeks that she's taken her post and I've had to interact with her, I'm about ready to close all my accounts and take my business to somewhere more professional and pleasant

I checked why am I charged for Php 300.00? I had this card for
more than 2 years. This is a payroll card. I am charged twice for 300.00
on
september 30th and october 31st. I message themz before with regards to
this
fee. Nobody ever cared to reply. I need my money back. I just need them to refund me my
money and they can close this account if they want. I need it asap. It is
for
my brother's tuition fee. They shouldn't be charging your clients without
any information at all. That is just fraud! I received a response from them stating that it was a usual charge when you go down your adb. They said it was on the terms and conditions too. I informed them that no one has notified me when in fact my account never had a balance. We were informed that since it was a payroll account, there should be no maintaining balance. They said it was automatically converted which i did receive any info. I was charged twice. I messaged them the first time i got charged but no reply and then they charged me again. If they informed me about it the first time I inquired for it, would i not remove my money before they can take it? I hope they'll refund it before this case gets elevated.

I just want to report this incident in my credit card... I’m not the one who used it ... and the name of merchant is unusual.., , it’s my first time that I encounter it... my credit card name is maribel Sumbi ... please make some actions because I’m kind a worried about this because it’s quiet big amount...
Kindly see attachment of the picture

Thank you

Had the worst experience when trying to make a transaction with the bank's teller named Sheena Balagosa at BPI Victorias City branch. The sarcastic way of her talking and responding to my concerns is very inappropriate for a well known bank in the country. Hoping this would reach them and proper actions should be taken so that this can be avoided and no further customer should experience this blatant manner.

I just want to know the status of my credit card if it was already deactivated. I wasnt able to pay at least my minimum amount payment within 3 mos within its due date but i still paid the necessary payments that i need to pay when i received my bill beyond my due dates, a week after my due date. I tried using my credit card i couldnt use it i just want to know if my card is still activated or not. I am looking forward to hear a reply from you regarding this matter this is your client with a customer no. [protected]

My Name is Allen Jay Robinson ([protected]@aol.com)
1315 Gateway Dr.
Loveland, Colorado 80537
USA
[protected]
[protected]@aol.com

Senova deposited $45000.00 into your bank in my name. Your banker refuses to do a normal bank to bank wire. With subtracting the necessary fees at transfer. I talk to my bank Wells Fargo and this is normal banking transaction. Why does your banker demand me to pay fees directly to them? Is this a normal practice of your bank? black mailing people for their money. Bank to bank wires is safe and fast no middle banker in process. I understand that the police is involved with my money and is demanding you reconcile the money. You as a bank has not contacted me. You have all my bank information. Can you please explain why you can't conduct a normal bank transaction (bank to bank wire where you take out the fees during the transfer) Wells Fargo will be taking their fee when they get the money before it is posted why can't you take out your fees before you make the transfer?
How can you donate my money to someone else without them paying your fees?

Security guard unfair treatment to motorist/customer(me)

Reason: I was waiting for the other motorcycle who was leaving the left side parking spot so that I could park my Vespa motorbike when the guard asked me to park at the farther right side (which is far and hot). He said customers are not allowed to park there but later on, there was another motorist who parked on the said spot but he allowed it anyway which is unfair for me.

note: it was the guard on duty outside the bank at around 1:00pm, wednesday, september 6 2017

My name is salinor m. Sarip I live in 021 kaunlaran st. Brgy. Commonwealth quezon city. I'm 29 yrs old, b-day is 10/30/87.

My complain is that my credit card had suddenly having an unexpected big balance which is I already paid it... Now if there is outstanding balance that I did not settle it or pay the bank should notify me via txt, call, letters personaly so that I can comply whatever negligence I have on my credit card 1 or 2 months after.. But the problem is after more than 2yrs they sent me a letters saying that I have an outstanding balance which is so big that I cannot pay for it... And if I have money I think its unfair to pay which I did not use it.. Pls anyone out there pls have a considerarion to me or pls give me best solution to my problem... I cannot sleep with my prblm specialy I have 7 kids and my wife is pregnant now..

I received a text message to BPI that my ongoing transaction in MYGLAMOROUS.COM.PH SINGAPORE SGP on July 4, 2017 8:18am using my primary BPI Card Ending in 5985 was declined due to insufficiend credit limit
but on my Statement of Account dated July 20, 2017 under customer number [protected] the said transaction credited on my account dated July 14, 2017. I'am requesting to deduct the amount of P1, 690.00 intended to cancelled transaction on the next billing. Thank you

To whom it may concern:
My time wasted in your poor customer service. Please train your personnel to be kind... Bpi sflu south branch.. Almost 3weeks of waiting just to replace a new card! Until now they cant release and dont know the reason why my card doesnt arrived yet in their branch... I badly need it urgent coz it is my payroll accnt! Take note I applied last july 19, 2017.

I am complaining your staff Sarah May U. Egalin" whom I am asking for the status of the title - which I just recently fully paid in BPI.

I was initially advised that the title is with the developer and I am asking for timelines when it will be available as the reply to my initial email was vague.

I was replied by this RUDE staff of yours that I should be the one to follow-up with the developer. This is not the way you treat and talk to your customers. I am only asking for timeline so I know when I will follow up again.

Frustrating to avail loans with BPI and you get to talk with these kind of people.

I have the email with me and can provide you anytime. You may get in touch with my email anytime.

Leah Acosta

Dear BPI,

Good day!
I just like to complain and request for your good office to check your phone banker under the name of Warren Piu.
I called him today to inquire why I was continously billed by a finance charge for a continous month in my credit card despite the fact that when I call in your BPI hotline, i am told that it will be waive.He puts me on hold for about more than 30mins.I feel irritated because this is the second time i called in your hotline.
Calling in BPI hotlines took almost an hour just to be able to talk to a costumer service.Everybody is busy.Its a very wasted time contacting your hotline.Letting me wait for more than 30mins again is too much.
I ask him if the service is that bad better to cut my card instead.Without any proper costumer assistance he cut it unfairly.
I understand that i am just a mole in the clients of BPI but more than a decade, i only put my savings under BPI bank.Take my home loan only in BPI bank, have my credit card only in this bank and this is all i will receive?
I think its very unfair to a client like me.
I sent you a mail with my name.You can verify the authenticity of this incident.i believe you can access my transaction history with your bank.I can proudly say that i am a good client in your bank to received a treatment like this.
I am very looking forward for your immediate action about this matter or else i think i should start trying to find a better bank for any my banking transactions needed to do.
Thank you in advance for your proper action.

Why does bpi habay and binakayan not provide duplicate copies of deposit slips? I have had to make deposit to companies who require the original deposit slips to be couriered immediately to their address. One teller was kind of enough to photocpy the slip for me but the rest especially in habay insist that it is the clients responsibility. However two months back a teller at the preferred counter was kind enough to use carbon paper to give me a copy. Now they wont even use carbon paper for a duplicate slip. Stating that its policy of bpi. Your service is disappointing. Its just a duplicate but we need it as proof if original is lost in transit

Ng close kayo ng account saktong araw ng alotment ko.. Everymonth may pumapasok na remittance last week nakapag withdraw pa ako.. Active yang account ko dahil galing yan mismo sa shipping company... For remmitance po yan.. Ngyn dahil ngka ganun d nakapasok alotment ko.. Ibinalik nyo nga pero the damage has been done ngyn d ko alam paano at kelan makukuha ang pera ko.. Sa hangin ba? Napaka laging abala.. Puro kapalpakan kayo.. Sno sisihin ko? Paano kmi mgattwala sa bangko ngyn.. Hndi safe puro kabalbalan yang sytem nyo.. Di nyi maipaliwanag bakit nag close kayo.. Baka at cguro lang ang isasagot nyo.? Ok lang sana kung wala akong hnhntay na alotee mismong araw pa kayo ng close d kayo ng inform? D nyo ako sinabihan?

Service incidents:
1. Very slow response time - took bpi consumer loans 1 week to reply back through email just for a simple inquiry on my existing account. Note that this already has a service ticket.

2. Missing data - loans service desk gave the instructions however with missing data in the account number. Missing 4 leading zereos. The bpi teller then accepts the payment but has not confirmed account number/account name. This caused my full loan payment in float for 1 more week.

3. Unresponsive - as a consumer with multiple accounts with bpi, they should revert back to my inquiries as to when will be the final release date. 8 days have passed and no reply.

Effect of very slow response from bpi:
- lost opportunity from my clients since I don't have the original papers at hand.

Customer dissatisfaction:
- will never get a car loan with bpi again. They will obligate you for a locked-in bpi car insurance with a high participation fee. This is a rip-off when compared to other banks.
- bpi should improve on their response time, overall customer service.

Dear sir/madame:

It is requested that your office kindly assist me with contacting the bank of philippines islands, collections department loan services and recovery division.
4/f bpi family savings bank center
Paseo de roxas corner dela rosa street makati city 1226
Despite numerous daily attempts via telephone and emails since 13 june 2017, I have not received any responses to dates. Please advise if there are alternate ways to contact appropriate persons. I have 3 emails address and 6 telephone numbers as points of contact but have received no assistance since friday, 9 june 2017. Please note requested information is critical and should receive immediate attention.

Thanks in advance.

Thomas h. Smith jr.

Complain lang aq kc ung staff ng BPI Pandacan mwg deposit lang aq 139 ang # q tpos 134 na ang hulimg tawag tpos my dmating mas inuna pa nia ung dmating kysa sa susunod na #... ang katwiran deposit lang daw ung staff sabi deposit din aq pero mas inuna pa nia ung unang dmating at ung 151... ano bang klase ang serbisyo ng mga Taga BPI Pandacan... sana po maaksyonan ninyo ang reklamo q... hindi nman katulad ng ibang branch ng BPI... mas nauuna pa b ung gusto nia unahin khit sabihin nila na my gagawin yn sa tingin nila sa amin walang ginagawa... wala clang konsidirasyon... maraming salamat po